Veeva CRM

Veeva CRM

A CRM system for the life sciences industry

4.3/5 (12 reviews)

Veeva CRM Overview

The Veeva CRM suite of products is a multichannel CRM solution created specifically for the life sciences industry. The complete suite offers to all user groups;- primary and specialty care representatives, medical science liaisons and managed markets account executives - a range of prebuilt functionalities.

Veeva CRM is a configurable, cross-channel, end-to-end solution that helps businesses to drive growth whilst adapting to changing business needs.

Because users are mobile, so is Veeva CRM. It's optimized to run on iPad, iPhone, PC and Blackberry and automatically delivers seamless upgrades to customers across the world, several times per year. From advanced CRM functionality and reporting to streamlined, built-in, closed loop marketing (CLM) and Approved Email capability, Veeva CRM improves customer centricity by providing a real-time view of customer activity and behavior across integrated communication channels.

Veeva CRM's cloud-based VInsights database provides sales management and field personnel with prescription, customer and sales data, for informed decision-making. Veeva CRMs Suggestions provides recommendations for the best action and the right channels for sales' next interaction with clients.

Commercial teams are guaranteed fast access to assignments through Veeva CRMs integration with Veeva Align. With Veeva CRMs Event Management tool, users can create events, gain approvals, manage budgets and collaborate with vendors. Built on the Salesforce 1 platform, Veeva CRM users benefit from Salesforce functionality and innovations.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Japan, United Kingdom, United States

Supported Languages

English, Japanese, Turkish

Veeva CRM Reviews

Overall rating
4.3/5
83% positive reviews
8
Excellent
2
Very good
1
Average
0
Poor
1
Terrible
Laurent B.

Veeva, a SaaS CRM for Pharmaceutical Laboratories

Reviewed on 2015/06/23
Review Source: GetApp

Veeva is an on-line (SaaS) CRM dedicated for pharmaceutical companies.
It is based on Salesforce. So you get most of Salesforce's out-of-the-box capabilities with new fields/forms/workflow.
Before choosing this CRM, we looked at the most dynamic tools available on the market, and if possible close to our business. After many tests and analysis of the specifications, we selected Veeva.
Working for a Animal Health laboratorie, we had to customize it, as our business is not exactly the same as Human Health. It was a good test to verify how easy to customize Veeva is.
As usual, the main thing is to define precisely what you want, but once it's done, Veeva is highly customizable. And quickly. (New) field and/or (new) forms can be on production very quickly (you have a sandbox to play and test), including an high level of security allowing to define what can be done by who, or what is visible or editable, etc. Workflow, specific rules, and triggers are (a bit) more difficult to develop.
My advice is to train internally one person as administrator in order to be very reactive when an update (of your needs, sales and marketing teams have so many ideas !) is necessary.
About the support, the Veeva support is very good (or I was very lucky) : we got a good local support (France) for the launch, and then the Veeva support (one Veeva guy) was very efficient. But when we moved to a global support, made by one of the "Big 4", it was a nightmare to manage.
Where I was disappointed it is about reporting. The reports that you can create are quite limited.

Pros

I like the easy and fast customization (forms, fields) for an internal Veeva admin (for example)
What if very useful too, is the import tool, allowing you to import / update and export data of your database.
And of course, as a SaaS, the possibility to access your application and data on any device. I sometimes use my android phone (and somes reps their iphones) to quickly look at what I need (instead of open my laptop, ...) when of course I have a connexion (see below).

Cons

Offline app... As for many companies, I have reps on the road all week long, and depending where they are, no 3G/4G connexion. And sometimes, no Wifi in hotel.
So an offline version is very important and usefull.
Currently, only 2 offline versions : one for Windows, but no more maintained, and one for iPad, with an unknown future (and you have to buy iPad for all your fieldforce) ...
So a good way to improve this app should be to provide good offline version on various platforms.
Reports are to be improved too, as the reporting tools and reporting capabilities are very limited.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Adam M.

I currently train our sales force on Veeva CRM, and observe field personnel using this software.

Used Daily for 2+ years
Reviewed on 2017/12/14
Review Source: Capterra

Pros

Veeva CRM Is an extremely simple, intuitive software that helps users with pre-call planning, capturing and recording transactions, and analyzing their daily sales activity. I also appreciate the customer support and involvement by our Veeva solutions consultants. They are extremely invested in our success and work to eliminate barriers and problem areas our users face. Because this is a shared platform, they're not able to fix everything. However, as appropriate, they work really hard to find solutions to our needs.

Cons

As mentioned earlier, this is a shared platform. So, there are times where we need a solution. However, that solution would negatively impact other Veeva customers and cannot be implemented to our exact specifications. That is why it is so important to have a solution specialist who can help guide, recommend, and advise on the best way is to fix the issue. In some cases, instead of changing the software, we have changed our internal process(es) for the better. In terms of the online version of the software, the user interface is outdated. Both off-line and online interfaces are scheduled for an overhaul and facelift in 2018. This will help improve the user experience and bring a fresher, more modern feel in the way the software presents.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Chris C.

User-friendly, ease of use, and ability to implement quickly

Used Daily for 1+ year
Reviewed on 2017/06/27
Review Source: Capterra

Provide d a CRM tool for field force

Pros

Focused on Life Sciences. CRM tool specifically built for pharma industry. The functionality out of the box allows for a quick implementation

Cons

SAAS model can be costly. Without any subject matter experts, managed services could be expensive to support

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Yann G.

Effective CRM veeva (salesforce) significantly helped PROCARE HEALTH to grow its business in Healthcare!

Reviewed on 2014/07/26
Review Source: GetApp

As a start-up venture with a lot to prove, we needed an innovative, feature-rich solution that would allow us to deliver the kind of edge our clients demand. Veeva gives us that advantage with a comprehensive suite of applications that provide cutting-edge features using the most relevant devices across all channels.

With Veeva iRep, insights from the field are available in real-time so they are immediately actionable. This also gives management access to up-to-date customer information for complete visibility of all customer interactions with reps in the field. It’s a window that gives us the opportunity to improve sales and marketing efforts earlier, and enable our clients to achieve their commercial goals faster. Procare Health provides pharmaceutical companies with outsourced sales support for limited engagements, making it imperative to find an agile CRM that could be easily adapted for each customer’s unique needs. The solution also had to be fast to deploy, allowing Procare to provide its customers a fully functional system right out of the box that would be easily configurable to meet the specific needs of any client quickly. Procare deployed Veeva CRM in just four weeks, dramatically increasing its sales and marketing effectiveness.

Verified Reviewer

I use it mainly for workflow and distribution of approved documents

Used Weekly for 6-12 months
Reviewed on 2018/06/05
Review Source: Capterra

Pros

workflow is clear and it is easy to populate who you want to send the documents to. I like to have the documents section with everything that is on your workflow, as I sometimes don't read the email notifications

Cons

you can't modify all anchors even though sometimes it's incorrect. some of the references and comments don't translate well into other versions of the same document

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Veeva CRM Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money

Price on demand.

Veeva CRM Features

  • Activity Dashboard
  • CRM Integration
  • Customer Database
  • Third Party Integration

  • API
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration

Additional information for Veeva CRM

Key features of Veeva CRM

  • Prebuilt integrations

Benefits

  • Customer interaction information & third party data is combined in Veeva CRM's full-featured reporting and dashboards,. This provides commercial teams with actionable insights needed to make informed decisions.

  • Veeva CRM's mobile applications - built for iPad and Windows 8 - mean that the system is accessible to field representatives at any time, from anywhere.

  • With Veeva CRM's account-based selling model, teams can collaborate to collectively plan, execute and measure progress from their specific roles; primary care, speciality care, field medical, managed markets & key account managers.

  • Seamless integration to Veeva CRM Events Management gives users the power to create event types, gain approvals, collect signatures, manage budgets & attendees invitations, collaborate with vendors, and more.

  • View multichannel interaction history with Veeva CRM. All communication channels are integrated, giving teams a real-time - as well as historical - view of customer activity, behavior and preferences.

  • Veeva CRM FAQs

    Below are some frequently asked questions for Veeva CRM.

    Q. What type of pricing plans does Veeva CRM offer?

    Veeva CRM offers the following pricing plans:

    Pricing model: Free

    Free Trial: Not Available

    Price on demand.

    Q. What are the main features of Veeva CRM?

    Veeva CRM offers the following features:

    • Prebuilt integrations

    Q. Who are the typical users of Veeva CRM?

    Veeva CRM has the following typical customers:

    Large Enterprises, Mid Size Business, Public Administrations

    Q. What languages does Veeva CRM support?

    Veeva CRM supports the following languages:

    English, Japanese, Turkish

    Q. What type of pricing plans does Veeva CRM offer?

    Veeva CRM has the following pricing plans:

    Free

    Q. Does Veeva CRM support mobile devices?

    We do not have any information about what devices Veeva CRM supports

    Q. What other apps does Veeva CRM integrate with?

    Veeva CRM integrates with the following applications:

    BOARD, Bedrock Data, DBxtra, FedEx for Salesforce, Guidebook, Oracle Eloqua, Qstream, SAP Roambi, Salesforce Sales Cloud, Workato

    Q. What level of support does Veeva CRM offer?

    Veeva CRM offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials