The Veeva CRM suite of products is a multichannel CRM solution created specifically for the life sciences industry. The complete suite offers to all user groups;- primary and specialty care representatives, medical science liaisons and managed markets account executives - a range of prebuilt functionalities.
Veeva CRM is a configurable, cross-channel, end-to-end solution that helps businesses to drive growth whilst adapting to changing business needs.
Because users are mobile, so is Veeva CRM. It's optimized to run on iPad, iPhone, PC and Blackberry and automatically delivers seamless upgrades to customers across the world, several times per year. From advanced CRM functionality and reporting to streamlined, built-in, closed loop marketing (CLM) and Approved Email capability, Veeva CRM improves customer centricity by providing a real-time view of customer activity and behavior across integrated communication channels.
Veeva CRM's cloud-based VInsights database provides sales management and field personnel with prescription, customer and sales data, for informed decision-making. Veeva CRMs Suggestions provides recommendations for the best action and the right channels for sales' next interaction with clients.
Commercial teams are guaranteed fast access to assignments through Veeva CRMs integration with Veeva Align. With Veeva CRMs Event Management tool, users can create events, gain approvals, manage budgets and collaborate with vendors. Built on the Salesforce 1 platform, Veeva CRM users benefit from Salesforce functionality and innovations.
Veeva is an on-line (SaaS) CRM dedicated for pharmaceutical companies.
It is based on Salesforce. So you get most of Salesforce's out-of-the-box capabilities with new fields/forms/workflow.
Before choosing this CRM, we looked at the most dynamic tools available on the market, and if possible close to our business. After many tests and analysis of the specifications, we selected Veeva.
Working for a Animal Health laboratorie, we had to customize it, as our business is not exactly the same as Human Health. It was a good test to verify how easy to customize Veeva is.
As usual, the main thing is to define precisely what you want, but once it's done, Veeva is highly customizable. And quickly. (New) field and/or (new) forms can be on production very quickly (you have a sandbox to play and test), including an high level of security allowing to define what can be done by who, or what is visible or editable, etc. Workflow, specific rules, and triggers are (a bit) more difficult to develop.
My advice is to train internally one person as administrator in order to be very reactive when an update (of your needs, sales and marketing teams have so many ideas !) is necessary.
About the support, the Veeva support is very good (or I was very lucky) : we got a good local support (France) for the launch, and then the Veeva support (one Veeva guy) was very efficient. But when we moved to a global support, made by one of the "Big 4", it was a nightmare to manage.
Where I was disappointed it is about reporting. The reports that you can create are quite limited.
I like the easy and fast customization (forms, fields) for an internal Veeva admin (for example)
What if very useful too, is the import tool, allowing you to import / update and export data of your database.
And of course, as a SaaS, the possibility to access your application and data on any device. I sometimes use my android phone (and somes reps their iphones) to quickly look at what I need (instead of open my laptop, ...) when of course I have a connexion (see below).
Offline app... As for many companies, I have reps on the road all week long, and depending where they are, no 3G/4G connexion. And sometimes, no Wifi in hotel.
So an offline version is very important and usefull.
Currently, only 2 offline versions : one for Windows, but no more maintained, and one for iPad, with an unknown future (and you have to buy iPad for all your fieldforce) ...
So a good way to improve this app should be to provide good offline version on various platforms.
Reports are to be improved too, as the reporting tools and reporting capabilities are very limited.
Veeva CRM Is an extremely simple, intuitive software that helps users with pre-call planning, capturing and recording transactions, and analyzing their daily sales activity. I also appreciate the customer support and involvement by our Veeva solutions consultants. They are extremely invested in our success and work to eliminate barriers and problem areas our users face. Because this is a shared platform, they're not able to fix everything. However, as appropriate, they work really hard to find solutions to our needs.
As mentioned earlier, this is a shared platform. So, there are times where we need a solution. However, that solution would negatively impact other Veeva customers and cannot be implemented to our exact specifications. That is why it is so important to have a solution specialist who can help guide, recommend, and advise on the best way is to fix the issue. In some cases, instead of changing the software, we have changed our internal process(es) for the better. In terms of the online version of the software, the user interface is outdated. Both off-line and online interfaces are scheduled for an overhaul and facelift in 2018. This will help improve the user experience and bring a fresher, more modern feel in the way the software presents.
Provide d a CRM tool for field force
Focused on Life Sciences. CRM tool specifically built for pharma industry. The functionality out of the box allows for a quick implementation
SAAS model can be costly. Without any subject matter experts, managed services could be expensive to support
As a start-up venture with a lot to prove, we needed an innovative, feature-rich solution that would allow us to deliver the kind of edge our clients demand. Veeva gives us that advantage with a comprehensive suite of applications that provide cutting-edge features using the most relevant devices across all channels.
With Veeva iRep, insights from the field are available in real-time so they are immediately actionable. This also gives management access to up-to-date customer information for complete visibility of all customer interactions with reps in the field. It’s a window that gives us the opportunity to improve sales and marketing efforts earlier, and enable our clients to achieve their commercial goals faster. Procare Health provides pharmaceutical companies with outsourced sales support for limited engagements, making it imperative to find an agile CRM that could be easily adapted for each customer’s unique needs. The solution also had to be fast to deploy, allowing Procare to provide its customers a fully functional system right out of the box that would be easily configurable to meet the specific needs of any client quickly. Procare deployed Veeva CRM in just four weeks, dramatically increasing its sales and marketing effectiveness.
workflow is clear and it is easy to populate who you want to send the documents to. I like to have the documents section with everything that is on your workflow, as I sometimes don't read the email notifications
you can't modify all anchors even though sometimes it's incorrect. some of the references and comments don't translate well into other versions of the same document
Price on demand.
Below are some frequently asked questions for Veeva CRM.
Veeva CRM offers the following pricing plans:
Pricing model: Free
Free Trial: Not Available
Price on demand.
Veeva CRM offers the following features:
Veeva CRM has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations
Veeva CRM supports the following languages:
English, Japanese, Turkish
Veeva CRM has the following pricing plans:
We do not have any information about what devices Veeva CRM supports
Veeva CRM integrates with the following applications:
BOARD, Bedrock Data, DBxtra, FedEx for Salesforce, Guidebook, Oracle Eloqua, Qstream, SAP Roambi, Salesforce Sales Cloud, Workato
Veeva CRM offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials