Verizon Connect Reveal

Verizon Connect Reveal

Fleet tracking intelligence

3.4/5 (451 reviews)

Verizon Connect Reveal Overview

We believe small business deserves a leg up. Learn how our GPS fleet tracking solutions can help decrease costs, delight customers and improve productivity. With GPS fleet tracking, you can have a more complete picture of what happens in the field, from the time of departure to the time of delivery. Our vehicle tracking solutions are intelligent and innovative, providing the data you need to make better business decisions.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Latin America, United Kingdom, United States

Supported Languages

English, Spanish

Verizon Connect Reveal Reviews

Overall rating
3.4/5
57% positive reviews
141
Excellent
118
Very good
69
Average
47
Poor
76
Terrible
Shawn G.

We Cried out for Help a Long Time

Used Daily for 2+ years
Reviewed on 2019/06/24
Review Source: Capterra

Since we switched to ELD, absolute kaaos and mayhem. Sold us a product that wouldn't work with 2019 Kenworth. Our tablets were outdated, salesman never checked. We had to purchase $$$ tablets. The HOS violations report didn't work for 8 months. Vehicles we asked to be removed stayed in since 2016 (3 years). Could not provide a cable for a 2019 Kenworth for over 6 months. We were literally forced to go to a competitor. Our account rep was absolutely horrible. The fellow we got at the end was nice, but it was too late by then.

Pros

We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.

Cons

The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Robin M.

Verizon Connect Autorenewal sham

Used Daily for 2+ years
Reviewed on 2019/01/04
Review Source: Capterra

Awful.

Pros

I'm too disturbed by the customer service to comment positively about the software

Cons

We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success.

I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Ashley W.

Incompetent Customer Service

Used Daily for 2+ years
Reviewed on 2019/07/19
Review Source: Capterra

If you can find another company that has good coverage, choose them. I never had these kinds of issues before Verizon took over.

Pros

The software is user friendly and once you have the hang of it, it's easy to navigate the site as well as manage different locations and their vehicles as well. The reporting comes in handy as well.

Cons

The customer service is terrible. Ever since Verizon Connect took over Fleetmatics, it's all gone down hill drastically. While everyone I have talked with is very polite, they never seem to be able to discern between two different cases, can never send out the necessary parts as requested, even after they have said it will all be taken care of and they will ship out in no time. Just today, I called about a specific case number and wanted to make sure the parts needed for an install had shipped and would make it for our appointment on Monday, as we had not received them. The woman I spoke with could not find anything regarding the parts having shipped or not. She then said she found where they had arrived but that was for an entirely different case number. This was a situation where I already had to reschedule the install due to not having parts shipped as they said they would. So here we are, third time around and hopefully third times the charm. Unfortunately, this is the same story on each separate occasion when we need installs completed. I fully intend on trying to reach someone at a higher level to find out the reason behind this level of incompetency.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Carlos F.

Contract renewal

Used Daily for 2+ years
Reviewed on 2019/08/20
Review Source: SoftwareAdvice

Everything was good till I try to get in contact with my account manager, I was placed on a phone call with a rep, because I was offered a better price on another company so I called to see if Verizon could have giving me a better price to increase my units. This was not possible because the only do this when the contract it about to expired, I remember that I had a contract, but my calculation it should had expired well it's not the case happen that I have sign up for 3 years renewable automatic 3 MORE YEARS if you don't provide then with a request on writing to be place on file till the end of your contract, but as per the rep I could buy my full contract, Well my advice to you is BE careful with this contract because it do not make sense to have a contract after you had comply with the first 3 YEARS 36 MONTH!

Pros

Software is good it do a good job but read your contract.

Cons

It refresh over 90 seconds most of the time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Norma S.

Truck Tracking made easy

Used Daily for 1+ year
Reviewed on 2019/06/07
Review Source: Capterra

Like i said before very useful tool to help keep your workers from driving to fast or reckless.

Pros

its easy to use to locate a truck. I really like the feature where i can get directions to a truck it is such a useful tool.

Cons

i don't like that its so hard for me to pull a report from the data. I just want to be able to pull a spread sheet that will have the information in one place for each truck. like for it to read simple not have to look everywhere for it
For Example
DATE:, Trk #,Engine on:,Stop Time:,Idle Time:,Travel Time:,Distance(mile),Start/End Time,VIOLATIONS
6/1/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/2/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/3/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/4/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING

Because right now i have to read the whole report look minute by minute to get to the end of the report for that information. I think this way would be way easier for me to get & pull the data i need. Plus i have to go through the replay to see if there were any speeding or braking violations with what the speed is with how fast the where going. Looking forward to maybe seeing this happen.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Verizon Connect Reveal Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Demo on request.

Verizon Connect Reveal Features

  • API
  • Activity Dashboard
  • Customizable Reporting
  • Monitoring

  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Verizon Connect Reveal

Key features of Verizon Connect Reveal

  • Preventative maintenance information
  • The historical status of each vehicle
  • The location of your fleet vehicles in real time

Benefits

It’s all made possible through our user-friendly GPS Tracking interface that more than 17,000 customers use to easily and effectively manage their vehicle fleets. When using our GPS Tracking software, access is made quite easy with the use of a username and password.

GetApp Analysis

Fleetmatics REVEAL is a cloud-based GPS fleet management software that allows service-based businesses to keep track of their vehicles and drivers in real time. The app enables you to confidently relay to customers where your delivery vehicles are and whether or not they’re arriving on time. The dashboard offers complete visibility into figures such as hours and miles, including how much money your company is wasting on overtime hours, fuel costs, engine hours, and so on.

Fleetmatics REVEAL has served more than 28,000 customers with about 594,000 subscribed vehicles from around the globe, and is used by many service-based businesses such as Hill-Rom, Mediacom, Comcast, Virgin Media, and Time Warner Cable. Fleetmatics REVEAL has numerous noteworthy features, including real-time fleet and driver monitoring, route replay feature, alerts and notifications, fleet maintenance information, and fuel cards.

Fleetmatics REVEAL shows you where your vehicles and drivers are in real time.

What is Verizon Connect Reveal?

Fleetmatics REVEAL is a GPS tracking solution that provides real-time insight into the location of your drivers and vehicles, taking the guesswork out of your day-to-day operations. The app enables you to dispatch job orders more effectively and improve the efficiency of your delivery routes. It also empowers your field workforce with real-time information to help them speed up work completion, increasing revenue and reducing operating costs in the process.

The solution is equipped with a real-time and customizable alerting mechanism that lets you know of instances of extended idling, speeding, or entering of areas your drivers aren’t supposed to go, among others. With reports on fuel spend, activity, timecard, and driving style available to you anytime, anywhere, you’re confident that hours paid equals hours worked and that fuel fill-up isn’t being abused.

Fleetmatics REVEAL reports are customizable and can be shared with other members of the team, depending on their job functions.

Verizon Connect Reveal Main Features

Real-Time Fleet and Driver Monitoring

Aside from information on the whereabouts of your vehicles, Fleetmatics REVEAL delivers essential driver data through its key fob driver tracking system. You can generate driver-focused reports and view fleet dashboard activity based on driver ID. This means no matter how many times your drivers change vehicles in a day or week, their tracking information is consolidated in one driver management system.

Along with the Fleetmatics REVEAL GPS unit, each vehicle dash is installed with a key reader, and when the vehicle starts, the driver is required to present the unique key fob assigned to them into the key reader.

The Fleetmatics REVEAL driver ID lets you monitor where your drivers are no matter how many times they change vehicles within the day.

Route Replay Feature

The Fleetmatics REVEAL timeline view and replay feature lets you review vehicle and driver activity through a visual, interactive display. You can watch trips from start to shutdown and look through journeys by date. Aside from knowing where your trucks had been, the feature lets you spot early starts and finishes, excessive idling and long stops, and unproductive engine use or travel, if any.

In case of customer disputes or complaints, the feature is also a way to provide absolute proof of service.

You have the option to replay your drivers' routes so you know exactly where they were at certain times and dates.

Alerts and Notifications

For you to immediately know if something has gone awry, Fleetmatics REVEAL sends real-time notifications that are either texted to your phone, emailed to you, or tracked with the Fleetmatics REVEAL mobile app for Android and iOS devices. Examples of such alerts include vehicle activity alert, points of interest alert, speeding alert, and idling alert.

If a vehicle is supposed to be at a certain location at a specific time, say, at the company’s premises from 6 PM to 6 AM, and it starts up and moves, the vehicle activity alert kicks in to notify you of possible theft. The points of interest alert goes off when a driver enters a location they’re not supposed to be in, say, a beer joint. The speeding alert allows you to correct driver behavior in real time, as speeding lowers fuel efficiency and is a threat to both lives and property.

Real-time alerts can be sent to you via email or text messaging so you know right away if something is amiss.

Fleet Maintenance Information

Fleetmatics REVEAL’s fleet management system enables you to create fleet service schedule alerts that you automatically receive when your vehicles are due for maintenance. Historical maintenance data such as service date, usage hours, and vehicle mileage can be used to plan service schedules ahead of time. Notifications can also be sent to your mechanics and team members.

By ensuring your vehicles are always in their best possible condition, you avoid vehicle breakdowns, lost time on the road, and hefty repair bills.

Maintenance schedule alerts can be created ahead of time using historical maintenance data.

Fuel Card

Fuel spending monitoring is an absolute must when you’re in the fleet operations business, as a big chunk of your operating budget goes on fuel. Fleetmatics REVEAL’s fuel card integration lets you monitor your fuel costs through reports such as fleet fuel purchased report which details where your fuel dollars were spent, lost fuel report identifying incidents when a fuel card was used but the vehicle it was assigned to wasn’t at the gas pump, and fuel efficiency report showing which vehicles are running as expected and which don’t satisfy efficiency requirements.

The carbon footprint report calculates each vehicle’s carbon footprint, enabling your company to land “green” contracts.

Fleetmatics REVEAL's fuel reports keep you on top of your fuel spending and provide insights into how to maximize fuel efficiency.

Verizon Connect Reveal Integrations

Fleetmatics REVEAL has an open API that lets you share Fleetmatics REVEAL data with your existing business applications.

Verizon Connect Reveal Pricing

Fleetmatics REVEAL offers a subscription-based pricing model where the dollar value depends on your company’s unique feature requirements.

Verizon Connect Reveal Bottom Line

  • GPS fleet tracking solution that lets you know exactly where your vehicles and drivers are in real time
  • Fosters customer trust via the route replay feature
  • Automatically sends out alerts and notifications for instances such as vehicle theft
  • Can be accessed on your desktop, Android, iPhone, and iPad
  • Supports both English and Spanish languages

Verizon Connect Reveal FAQs

Below are some frequently asked questions for Verizon Connect Reveal.

Q. What type of pricing plans does Verizon Connect Reveal offer?

Verizon Connect Reveal offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Demo on request.

Q. What are the main features of Verizon Connect Reveal?

Verizon Connect Reveal offers the following features:

  • Preventative maintenance information
  • The historical status of each vehicle
  • The location of your fleet vehicles in real time

Q. Who are the typical users of Verizon Connect Reveal?

Verizon Connect Reveal has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Verizon Connect Reveal support?

Verizon Connect Reveal supports the following languages:

English, Spanish

Q. What type of pricing plans does Verizon Connect Reveal offer?

Verizon Connect Reveal has the following pricing plans:

Subscription

Q. Does Verizon Connect Reveal support mobile devices?

Verizon Connect Reveal supports the following devices:

iPhone

Q. What other apps does Verizon Connect Reveal integrate with?

Verizon Connect Reveal integrates with the following applications:

Whip Around

Q. What level of support does Verizon Connect Reveal offer?

Verizon Connect Reveal offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials