Dealertrack DMS

Dealertrack DMS

Dealer management solution

4.3/5 (58 reviews)

Dealertrack DMS Overview

Dealertrack DMS provides all the functionality of your current dealer management system while also giving you access to the latest cloud-based technologies proven to help dealerships grow. Our cloud-based solution transforms dealerships with simple, connected processes, open integration, and intelligent technology. Dealertrack DMS is backed by the power of Cox Automotive, a company with a strong track record for innovation. More than just a technology vendor, Dealertrack is a committed partner to dealerships’ success.

Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Dealertrack DMS Reviews

Overall rating
4.3/5
79% positive reviews
35
Excellent
11
Very good
8
Average
2
Poor
2
Terrible
Nicholas B.

Dealertrack ELT Services

Used Daily for 2+ years
Reviewed on 2017/04/12
Review Source: Capterra

I was first introduced to Sue Phillips and her team at Dealer Track back in December 2016. I was trying to help a fellow Dealer obtain his ELT # for the state of Arizona.
I noticed that at that time Dealer Track was experiencing a bit of a staffing challenge, however, the level of support I was getting was phenomenal!! Sue and her team worked around all obstacles including the shortage of resources available to complete the process.

3 months later I obtained my dealer license, I remembered how professional the team at Dealer Track was, so I decided implement my ELT# with Sue and her team. I made the right choice!! Sue and her team were able to complete the entire process start to finish in record time. Thanks again for Stepping up and helping our new Dealership. Time is money, and DealerTracks speed and efficiency definitely contributed to our overall bottom line profitability.. I would rate this as Best In Class Industry Service!!!

Nick Buzzetta
AZ Auto Connect

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Benjamin L.

Dealertrack DMS

Used Daily for 1+ year
Reviewed on 2019/03/31
Review Source: Capterra

I use this software daily to help keep the productivity at my company flowing. It allows us many great options to manage our operations. I would recommend this to those that are looking at the product for a complete solution.

Pros

The software offers a true variety of options when it comes to daily operations. The team at Dealertrack is always on top of updates and communication and the system rarely if ever has any issues.

Cons

There aren't many cons from my standpoint, it provides a tool to help get things done in an efficient manner. The only issue you may run into is when you have people setting up others accounts, they can either give too much or too little to the user in terms of options. I would advise training the HR or whomever you will have set the program up to be very specific to each persons roll in the company, again this is a user issue not the program itself

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Customizable and Easy to use

Used Daily for 2+ years
Reviewed on 2019/04/22
Review Source: Capterra

Pros

Very diverse DMS for the money. Switched from one of the other big three to Dealertrack and after we got our feet wet, you couldn’t make anyone go back.

Cons

Need to ensure you take this rare time to start fresh and clean up your accounting and processes. No sense in bringing the old ways to the new set up (and typically you don’t switch a DMS often). We, unfortunately, did not do our due diligence and the implementation folks are going to do what you ask- which was foolish on our part. Because of that we had a few months after where it was not as smooth as I would have liked

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Robin H.

Great software for the automotive industry

Used Daily for 2+ years
Reviewed on 2019/05/24
Review Source: Capterra

Pros

I like using dealertrack. As a F&I manager at an automotive dealership, I use Dealertrack to submit all of my credit applications and it is so easy to use! I can access payoffs, approvals, and everything in between with Dealertrack.

Cons

Every so often, the software goes down and it can take minutes or hours for it to come back. I also wish there was a way to transfer my credit apps into my Lot Wizard instead of having to re-type everything.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

Dealer Track - Affordable DMS solution

Used Monthly for 2+ years
Reviewed on 2018/09/15
Review Source: Capterra

Overall, it is not as good as some, yet still better than others. It tends to be one of the better affordable DMS available.

Pros

>Overall Cost is the normal variable in choosing the DealerTrack DMS
*Cheaper Dealer solution than either CDK or Reynolds &Reynolds

>Some Aspects of the DMS can be Automated even though the overall solution is FTP based.

>Navigation is not too intensive

>Able to set up Auto run extractions for provision to a CRM Solution

>Setup of reporting and or File runs is normally easily accomplished

>Offers In house Integration with Service App X-Time

Cons

>Reporting is not as extensive as offered by other DMS providers

>X-Time integration can be spotty at times

>Limitations on the amount of Historical data that is maintained within the DMS, remaining Data is archived and is not as easily accessible.

>System is not Live update for Automated reporting
*Example: Automated reports set up today do not get recognized by the system as such until the nightly update occurs.

>Seems to be fewer people available at a dealership that possess the proper admin access required for setting up reports or reviewing High end information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10

Dealertrack DMS Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

Price on request.

Dealertrack DMS Features

  • Real Time Data

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Quote Management
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration

Additional information for Dealertrack DMS

Key features of Dealertrack DMS

  • All the functionality you need and best-in-class workflows.
  • Efficient by design, always on, backed-up and secure.
  • No long-term contracts, extra user charges and hidden fees.

Dealertrack DMS FAQs

Below are some frequently asked questions for Dealertrack DMS.

Q. What type of pricing plans does Dealertrack DMS offer?

Dealertrack DMS offers the following pricing plans:

Pricing model: One Time License, Subscription

Free Trial: Not Available

Price on request.

Q. What are the main features of Dealertrack DMS?

Dealertrack DMS offers the following features:

  • All the functionality you need and best-in-class workflows.
  • Efficient by design, always on, backed-up and secure.
  • No long-term contracts, extra user charges and hidden fees.

Q. Who are the typical users of Dealertrack DMS?

Dealertrack DMS has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Dealertrack DMS support?

Dealertrack DMS supports the following languages:

English

Q. What type of pricing plans does Dealertrack DMS offer?

Dealertrack DMS has the following pricing plans:

One Time License, Subscription

Q. Does Dealertrack DMS support mobile devices?

We do not have any information about what devices Dealertrack DMS supports

Q. What other apps does Dealertrack DMS integrate with?

Dealertrack DMS integrates with the following applications:

DecisionLender4, FNI Blueprint LOS, LeadsBridge

Q. What level of support does Dealertrack DMS offer?

Dealertrack DMS offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials