athenaOne

EHR software for healthcare professionals

3,7 /5 (698 reviews) Write a Review!

athenaOne Overview

What is athenaOne?

athenaOne helps doctors deliver high quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctors behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nations largest clinical network, the most up-to-date and extensive quality rules and industry guidelines.

athenaOne Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Free demo on request.


athenaOne Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

athenaOne video

athenaOne Reviews

athenaOne Reviews

Overall rating
3,7
/
5
Excellent
287

Very good
188

Average
93

Poor
53

Terrible
77

Value for Money
3,5
Features
3,7
Ease of Use
3,7
Customer Support
3,6
68% recommended this app
Jarred J.

Very easy to pick up and get going.


Colleen K.

Athena review

For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with.


Dr nicole W.

Nickels and Dimes!

Some good, but everything is too automated and what's important easily falls through the digital cracks.


Julie S.

Bells and whistles

We are a Family Medicine Residency which makes managing the clinic more complex for us than most clinics because our providers are all part-time, there's Faculty over site of the Residents, and they are learning. We went live 2 1/2 years ago with 75 end-users and have been very successful with Athena. Implementation took about 2 1/2 months and was up to full schedules within 5 weeks of go-live. We've added on Dulcian CCM software which has helped us earn a lot of income doing CCM just documenting time we were missing in our old EHR. We've also implemented electronic check in which has helped get more historical information in our charts and more screeners completed on our patients. We realized a 1 FTE decrease in Medical Records and have realized savings in other areas.


Stephen M.

AthenaHealth meets our needs

My previous experience is with a large health organization with a home grown EHR. As I was involved in the design of that system, I was initially worried about moving to a vendor product. Thankfully that design experience helped me in the transition over to Athena and allowed my organization to anticipate and mitigate issues with data conversion and implementation that many organizations struggle with when changing systems. Overall our transition was smooth and resulted in minimal loss of productivity.


Jarred J.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Very easy to pick up and get going.

Used Daily for 1+ year
Reviewed on 2018/12/09
Review Source: Capterra

Pros

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Cons

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Colleen K.
Industry: Medical Practice
Company size: 51-200 Employees

Athena review

Used Daily for 2+ years
Reviewed on 2019/10/18
Review Source: SoftwareAdvice

For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with.

Pros

Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices.

Cons

Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dr nicole W.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Nickels and Dimes!

Used Daily for 2+ years
Reviewed on 2020/05/12
Review Source: SoftwareAdvice

Some good, but everything is too automated and what's important easily falls through the digital cracks.

Pros

Admittedly, the software is easy to use and offers meaningful use suggestions. The five step patient visit is simple to understand. The patient portal is nice, however, the patient facing portion could look more modern. Billing is easy from a practitioner standpoint. It also is starting to integrate with other EMRs so occasionally we can pull labs and imaging from other participating systems.

Cons

Setup was arduous to say the least. Also, once claims are submitted, that's another story. I was sold that this software was all-in-one. They LIED. This is NOT the software for a small practice. They act as if I have an army of billing people when they told me that Athena was all I needed! For example, there was functionality that we needed to be aware of to find an important document from medicare. NO ONE told us and this document languished in some digital box. If we were a hundred person organization, I could pay someone to sit and manage the 20 or so boxes where they put communication. As a result, we got kicked off medicare for THREE months until I found out and remedied the cause.
I was assigned a 'customer success rep' and had to find out who it was because she never scheduled a call. The previous THREE other reps were no better.
They treat small practices like we don't matter.
If you have less than 100 employees, FIND ANOTHER EMR.

I'm in the market for another.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Julie S.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Bells and whistles

Used Daily for 2+ years
Reviewed on 2019/10/14
Review Source: SoftwareAdvice

We are a Family Medicine Residency which makes managing the clinic more complex for us than most clinics because our providers are all part-time, there's Faculty over site of the Residents, and they are learning. We went live 2 1/2 years ago with 75 end-users and have been very successful with Athena. Implementation took about 2 1/2 months and was up to full schedules within 5 weeks of go-live. We've added on Dulcian CCM software which has helped us earn a lot of income doing CCM just documenting time we were missing in our old EHR. We've also implemented electronic check in which has helped get more historical information in our charts and more screeners completed on our patients. We realized a 1 FTE decrease in Medical Records and have realized savings in other areas.

Pros

There are lots of bells and whistles built into the software and they are moving towards releasing more and improving all the time. Free interfaces make life so much easier for us! Athena listens to users when developing the software, they are visionary with future software needs in order to meet MIPS requirements. Implementation was big but there were people helping us through each step. We have an amazing Account Manager and meet with him once a month to go over open issues and discuss financials. Athena is overall a very forward-thinking company. Athena Marketplace has lots of add-on features to help make your staff's lives easier. We've acclimated well.

Cons

The tickler system for follow up visits are subject to user errors and need constant review. However, honestly, most recall appointment tools usually do because patients just don't return on time or try to get as much time in between visits as possible. Task assignment over rides (TAO) take some getting used to and are hard to filter for some incoming document situations. I wish there were more filters on the TAOs. Our patients feel like we over-communicate with them so if you go with Athena, make sure you start asking the patients their communication preferences from the first new appointment they schedule with you. It's important to get phone calls unchecked if they do not want reminders in several ways for the same thing. Call campaigns to get patients back in for visits are embellished with their wording and can contradict what you said in your message. ie: You do not need an appointment to get your labs drawn. Then Athena adds You are due for an appointment in the email and you don't even know they are saying that to patients so something to watch. All software has things we wish were different.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Stephen M.
Industry: Hospital & Health Care
Company size: 51-200 Employees

AthenaHealth meets our needs

Used Daily for 1+ year
Reviewed on 2019/10/11
Review Source: SoftwareAdvice

My previous experience is with a large health organization with a home grown EHR. As I was involved in the design of that system, I was initially worried about moving to a vendor product. Thankfully that design experience helped me in the transition over to Athena and allowed my organization to anticipate and mitigate issues with data conversion and implementation that many organizations struggle with when changing systems. Overall our transition was smooth and resulted in minimal loss of productivity.

Pros

Easy to use with an intuitive interface that works well for ambulatory providers
Company is responsive to issues and "flow-busters"
Near zero downtime
Revenue stream up significantly

Cons

Athena may not be tailor made to my specialty, but that is a small trade off for up time and interoperability

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7,5/10
Based on 698 user ratings
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athenaOne Pricing

athenaOne Pricing

Starting from
N/A
Free Trial
Value for money

Free demo on request.

Free demo on request.

Value for Money
3,5/5
Based on 698 user ratings
Compare value for money rating with alternatives
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athenaOne Features

athenaOne Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
3,7/5
Based on 698 user ratings
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Categories

Additional information for athenaOne

Additional information for athenaOne

Key features of athenaOne

  • An EMR that frees up your time to focus on patient care
  • An EMR that guarantees Meaningful Use payments
  • Boost the efficiency of your patient workflow
  • Easy to implement and adopt
  • Get started with low costs and few hassles
  • Stay current with the latest clinical rules and requirements

Benefits

- The power of networked knowledge
- An efficient and optimized workflow
- The service and support you need
- Low upfront costs, low financial risk
- Free, easy, continuous upgrades

athenaOne FAQs

athenaOne FAQs

Below are some frequently asked questions for athenaOne.

Q. What type of pricing plans does athenaOne offer?

athenaOne offers the following pricing plans:

Free Trial: Not Available

Free demo on request.

Q. What are the main features of athenaOne?

athenaOne offers the following features:

  • An EMR that frees up your time to focus on patient care
  • An EMR that guarantees Meaningful Use payments
  • Boost the efficiency of your patient workflow
  • Easy to implement and adopt
  • Get started with low costs and few hassles
  • Stay current with the latest clinical rules and requirements

Q. Who are the typical users of athenaOne?

athenaOne has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does athenaOne support?

athenaOne supports the following languages:

English

Q. What type of pricing plans does athenaOne offer?

We do not have any information about what athenaOne pricing plans

Q. Does athenaOne support mobile devices?

We do not have any information about what devices athenaOne supports

Q. What other apps does athenaOne integrate with?

athenaOne integrates with the following applications:

Ambra Health, ArbiMed Inventory, Avalon Laboratory System, BirdEye, Hale, NeuroFlow, Relatient, ZyDoc SpeechDoc, athenaCommunicator, athenaCoordinator

Q. What level of support does athenaOne offer?

athenaOne offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials