About athenaOne

athenaOne helps doctors deliver high-quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctor's behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nation's largest clinical network, the most up-to-date and extensive quality rules, and industry guidelines.


Key benefits of athenaOne

- The power of networked knowledge
- An efficient and optimized workflow
- The service and support you need
- Low upfront costs, low financial risk
- Free, easy, continuous upgrades


Images

athenaOne Software - Track patient allergies and medications
athenaOne Software - Patient vitals
athenaOne Software - Measure and track analytics over time
athenaOne Software - History of patient illness
athenaOne Software - Black box warnings
athenaOne Software - Compatible with desktop, tablet and mobile
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athenaOne video
athenaOne Software - Track patient allergies and medications
athenaOne Software - Patient vitals
athenaOne Software - Measure and track analytics over time
athenaOne Software - History of patient illness
athenaOne Software - Black box warnings
athenaOne Software - Compatible with desktop, tablet and mobile

Not sure about athenaOne? Compare with a popular alternative

Starting Price

No pricing found
US$25,00
year

Pricing Options

Free version
Free trial
Free version
Free trial

Features

82
33

Integrations

No integrations found
No integrations found

Ease of Use

3,8 (845)
3,5 (159)

Value for Money

3,5 (845)
3,4 (159)

Customer Service

3,6 (845)
3,6 (159)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

3,8 /5
(845)
Value for Money
3,5/5
Features
3,8/5
Ease of Use
3,8/5
Customer Support
3,6/5

Already have athenaOne?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 845
Melanie
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Medical clinic emr

Reviewed on 2018/03/18

Pros

I loved using Athenaclinicals. It has lots of helpful learning modules to help train staff. Creating reports was a big help as well.

Cons

Clearing claim holds is a challenge because the language is not alwats easy to interpret! Offering learning modules would help.

Colleen
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Athena review

Reviewed on 2019/10/18

For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has...

For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with.

Pros

Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices.

Cons

Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria.

Alternatives Considered

Prime Suite

Reasons for Switching to athenaOne

User friendly, partnership, and overall program functions. Collector (claims scrubbing software), reporting, training, training/test site and learning portal. I had an on boarding team with Athena and my practice. The support and time we took to on board were invaluable. I loved Athena's Mission, values and vision. The MV&V was once on business cards, I really liked that, not sure what happened and haven't checked to see if it changed.
Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Report Data is NOT true data

Reviewed on 2019/04/20

Overall experience is one of much dislike to having to "vote" to get improvements. If they wanted...

Overall experience is one of much dislike to having to "vote" to get improvements. If they wanted to build a practice customizable EMR, they missed the mark gravely. Changes happened in November to the UDS reporting capability. Reports for clinical data were a mess, unreasonable, and horribly incorrect. They need much help with writing the logic in their reporting criteria.

Pros

Facesheet shows all of the pertinent information on each patient before an encounter is open.
AS LONG AS the clinical staff have updated the chart correctly.

Cons

I am stating this as a personal opinion that does not represent my present or past employer. I have used this EMR for FIVE (5) years in front office. back office, management, and reports. There are too many workarounds for the providers and support staff. Their logic in reports is insane. Data does not pull accurately, so charts have to be manually checked to see if a measure is actually satisfied. Calling the CSC in FIVE years, has resulted in ONE (1) helpful specialist, the others always have to put in a further review case, which never gets answered logically. I ask specifics and am given back elusive answers that leave me feeling inept, and I know it is this system, not my experience or understanding. ACO and UDS reporting is LOGICAL. The number of patients in a measure, like tobacco screening and cessation, is the denominator. The number of patients that have been screened for use and cessation education is the numerator. Easy to understand. Except Athena report logic doesn't pull accurate data. I have had to manually look at charts to see if the work was done by the clinical staff and change my data reporting that way before I report it out, and as of yesterday, out of 564 charts that "need data" in this report, 75 out of 100 satisfied the measure within the chart but not within the report. This is one example of the problems with the Athena logic, and why I would never recommend this to any FQHC that needs to report data to CCPM, ACO or HRSA.

Candice
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

New - Start with Athena

Reviewed on 2023/12/21

My overall experience is great! I have used other ehrs and I find this one to be pleasant on the...

My overall experience is great! I have used other ehrs and I find this one to be pleasant on the eyes, intuative and informative.

Pros

The system is very user friendly once your set up is complete.

Cons

Set up is very time consuming, not very turn key.

Julie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Bells and whistles

Reviewed on 2019/10/14

We are a Family Medicine Residency which makes managing the clinic more complex for us than most...

We are a Family Medicine Residency which makes managing the clinic more complex for us than most clinics because our providers are all part-time, there's Faculty over site of the Residents, and they are learning. We went live 2 1/2 years ago with 75 end-users and have been very successful with Athena. Implementation took about 2 1/2 months and was up to full schedules within 5 weeks of go-live. We've added on Dulcian CCM software which has helped us earn a lot of income doing CCM just documenting time we were missing in our old EHR. We've also implemented electronic check in which has helped get more historical information in our charts and more screeners completed on our patients. We realized a 1 FTE decrease in Medical Records and have realized savings in other areas.

Pros

There are lots of bells and whistles built into the software and they are moving towards releasing more and improving all the time. Free interfaces make life so much easier for us! Athena listens to users when developing the software, they are visionary with future software needs in order to meet MIPS requirements. Implementation was big but there were people helping us through each step. We have an amazing Account Manager and meet with him once a month to go over open issues and discuss financials. Athena is overall a very forward-thinking company. Athena Marketplace has lots of add-on features to help make your staff's lives easier. We've acclimated well.

Cons

The tickler system for follow up visits are subject to user errors and need constant review. However, honestly, most recall appointment tools usually do because patients just don't return on time or try to get as much time in between visits as possible. Task assignment over rides (TAO) take some getting used to and are hard to filter for some incoming document situations. I wish there were more filters on the TAOs. Our patients feel like we over-communicate with them so if you go with Athena, make sure you start asking the patients their communication preferences from the first new appointment they schedule with you. It's important to get phone calls unchecked if they do not want reminders in several ways for the same thing. Call campaigns to get patients back in for visits are embellished with their wording and can contradict what you said in your message. ie: You do not need an appointment to get your labs drawn. Then Athena adds You are due for an appointment in the email and you don't even know they are saying that to patients so something to watch. All software has things we wish were different.

Alternatives Considered

EpicCare

Reasons for Choosing athenaOne

The technology was not keeping up especially in the electronic exchange of records area and making sure we'd have all the tools we needed to meet MIPs.

Reasons for Switching to athenaOne

More freedom to do what we wanted with the product. We're a clinic and Epic was more of a software to use for a hospital system.
Showing 5 reviews of 845 Read all reviews

athenaOne FAQs

Below are some frequently asked questions for athenaOne.

athenaOne offers the following pricing plans:

  • Free Trial: Not Available

Contact athenahealth for a customized pricing quote.

athenaOne has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

athenaOne supports the following languages:

English

athenaOne supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations athenaOne has

athenaOne offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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