Made-for-mobile field service management
3.5/5 (48 reviews)FieldAware provides a cloud-based, mobile technology field service management platform that enables companies to transform their field service organization through the automation of processes and streamlining of operations. With the aim of simplifying field service management, FieldAware’s provides features including scheduling, dispatch, task management, invoicing, asset management, time tracking and more.
FieldAware technology can be integrated into existing systems, without having to disrupt ERP, CRM or accounting systems. Rather than deliver an out-of-the box solution that limits options, through connectors, FieldAware’s open API communicates with other web-based products, enabling bidirectional transfer of data and service chain automation.
The flexibility of the FieldAware platform provides companies with the ability to maintain current business processes while automating the collection of information from the field to the back office. This automation aims to increase productivity, safety, compliance, customer satisfaction and revenue.
Pros
Fairly easy to use and set up, web based so no software required. After using it for several years have found it effective and they are improving and adding new features. Relatively stable.
Cons
Like all systems there is still room for improvement. Would like to see a little more customization in certain areas. Does take some thought to set up, good to have at least someone in your office that can become your resident expert. Have had the occasional issue but they usually get fixed fairly fast. Have found the quality of pictures, especially documents needs to be improved. Would like to see the pricing a little more competitive.
We did not benefit from it.
Pros
I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.
Cons
Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry.
At K&E Flatwork we are the largest residential flatwork company in the KC Metro area, and we have a growing commercial presence as well. We use FieldAware to schedule all of our jobs. The desktop web-based app allows me to create and change plans as needed. And the mobile app keep our crew leaders informed about job schedules, addresses, contacts, etc. and allows them to access plans as well as builder and city specs. Finally our accounting office uses the completed job reports to help them bill accurately.
FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields. this allows us to use fieldaware for needs that may be specific to our industry or our company.
Finally, I take advantage of the technical support line -- real live people! -- about once per month. I get quick, clear responses from friendly experts.
Recommended!
Pros
Customizable. Stable. Great customer service.
Cons
I'd like more options to control reports and filters.
unfortunately it doesn't help us do what we would like to do with the report side
Pros
Concept is good ease of access, app appears user friendly for the technicians. requires big changes
Cons
• Reports are not very readable
• Appear too condensed
• Hard to decipher headings from reports.
• The name of the Task needs to perhaps be a different font to the description
Logo appearing Blurry
The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer for our clients to read. There are too many dark lines, box lines and shaded areas in the reports. Will there be an option for print preview. we don’t have the option to delete a task. How can we or FieldAware staff set up an automatically generated notification email being sent to the administrators (office based) that notifies us when a job has been closed out on the field? There is nothing to advise a job has been completed and ready for invoicing and reporting. When a Job is Completed in the Field it will be synced back to office, but there is no notification feature. Where do you see Add Fields? Additional Fields are Custom Fields which I outlined above. If you are on a Page and see Additional Fields with a White Plus inside a Green Circle, click the Circle to show you all available Additional Fields which can be added to that page. You may not want some Additional Fields to appear for example. What I’m chasing is an area that doesn’t show up on the report where both myself and the techs can write information that is specifically for the tech and the office not the customer. The device fonts don’t appear to be universal either, when I try to change detail in PDF it states the current font is not available. Can you advise on how this can be amended? As the reports don’t look professional with different fonts now.
Pros
They are an all in one solution for small to medium service industry businesses.
Cons
Too many problems. When I started using this software 3 years ago, they were great. The only issues for the first 2 years were the omission of a couple of key features; they did however listen to the customer needs and start to put those features in the software. They even kept you updated on the process of those features. Then I'm not really sure what happened ... they started making changes to things that worked perfectly fine, and you will rarely see any feature you request ever even considered. Whit them changing things; that would be fine, except, when they change them, they don't work! I have had more support issues in the last 5 months then I did in the first 21 years multiplied by 2. And I am not talking about small inconveniences either; 3 days now my system has been down (COMPLETELY) for up to 4 1/2 hours! And they don't seem to care either. And when I say that I wasn't talking about small inconveniences ... that doesn't mean they don't have them! There are sooo many things that we just figure ways to work around on our own that we shouldn't have to. The support staff can basically do nothing if you don't have 3-5 jobs that you didn't make any changes to, as examples; as well as multiple screenshots from a mobile device. All in all ... I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else ... I would have already stopped using them.
Minimum 20 users with a monthly subscription fee. Contact FieldAware for pricing information.
FieldAware is a field service management solution that helps businesses better manage their field service operations (e.g., scheduling, dispatching, routing, invoicing, job tasks, customer management and reporting), generate more revenue, reduce overhead, expedite payment cycles, and reduce customer churn through better customer service. The app allows organizations to [mobilize their field service personnel] (http://www.getapp.com/blog/mobilize-field-workforce/), streamline scheduling, automate workflows and ensure service level compliance.
FieldAware is for any business with eight to 10,000 field workers offering onsite commercial services. Top features include the scheduler, mobile time tracking, mobile quote generation, task lists and PDF (portable document format) forms.
FieldAware leverages the mobility advantage not only by allowing field workers to stay connected with their teams from anywhere at any time but also by equipping them with the necessary tools to get their jobs done, while eliminating the need for a time-consuming communication back-and-forth with the dispatch office.
Built for mobile first, FieldAware’s mobile app is easy to use and takes full advantage of the native hardware and software features of the mobile device. FieldAware native apps are available for the iPhone, iPad and Android. Customization options are also offered to ensure the software works the way businesses need it to work.
Operations extending beyond the walls of the office are oftentimes fraught with communication challenges and data collection inefficiencies that eventually amount to lost revenues and business opportunities. FieldAware’s Scheduling and Dispatch features have been designed to keep field engineers and technicians from missing a call window. Office dispatchers, for their part, instantly recognize field workers with jobs completed ahead of schedule and subsequently assign them new jobs by proximity or open time slot.
Because scheduling and job completions are done and reported in real-time, managers, executives and dispatchers are able to quickly determine the productivity of their field workers, either through comprehensive business reports or the scheduler’s graphic user interface.
Traditional time tracking practices for field service organizations require field workers to report to the office every day to turn in completed time sheets. FieldAware tracks the time required for field workers to drive to a client location, allowing them to bill for actual travel time. The same is true for other job-related trips, like when procuring additional parts.
FieldAware also enables organizations to view in real-time when field engineers and technicians start and finish work orders, including the status of other job orders.
The combined business benefits of mobile devices (e.g., smartphones and tablets) and mobile field service management software for field service organizations in terms of customer satisfaction, productivity, profitability and business intelligence are undeniable. FieldAware’s mobile quote generation function is one good example.
FieldAware enables field technicians to create quotes for additional parts or services even while at the customer’s location. Actual labor rates and part costs are pre-defined, so there’s no need to contact the back office and ask questions. Field workers auto-fill customer information, and select the applicable details from dropdown menus for service, associated tasks and labor rates. Quotes acceptance is done through electronic signature capture.
Tasks are services provided to clients and are comprised of actions, steps and procedures to get a job done. From the FieldAware Task tab, tasks can be created, filtered, imported, exported, and printed. Columns you want to display can be customized and saved.
To create a new task, fill in the task’s details (description, estimated duration, cost, etc.), and once saved, the task will automatically be included in the Tasks List. Later, when you create a new job, tasks can be added to the job screen by selecting them from a dropdown menu. Once a job is started, tasks that are in progress will be shown at the bottom. Come invoicing time, tasks show up as line items in the invoice.
The ability to edit and fill out PDFs while in the field is a game-changer allowed by FieldAware to field service organizations. Some instances require field personnel to fill out customer, process, and government forms. A PDF form can be edited via a mobile device as long as it’s attached to a job and the job is in active state – meaning, not scheduled, paused or complete. All edits and entries will be stored with the attachment in FieldAware.
The PDF forms can come from Microsoft Word, Excel or Adobe Acrobat. Note that to open a PDF document in Android devices, the device must have an installed PDF reader.
FieldAware currently integrates with NetSuite and [QuickBooks] (http://www.getapp.com/quickbooks-online-edition-application), and many more integrations are coming. FieldAware’s native API (application programming interface) client also allows businesses to integrate with existing software systems like ERP (enterprise resource planning) and CRM (customer relationship management) to allow for a more seamless information flow, thus reducing data entry requirements.
Depending on the number of field workers your organization has and the software features and capabilities your business requires, FieldAware employs three licensing options: Pro, Premium and Enterprise. Pricing is a monthly per-user fee.
Below are some frequently asked questions for FieldAware.
FieldAware offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Minimum 20 users with a monthly subscription fee. Contact FieldAware for pricing information.
FieldAware offers the following features:
FieldAware has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
FieldAware supports the following languages:
English, French, German, Irish
FieldAware has the following pricing plans:
Subscription
FieldAware supports the following devices:
Android, iPhone, iPad
FieldAware integrates with the following applications:
CentralBOS, CentralBOS, Deskera ERP, NetSuite, NetSuite, QuickBooks, Salesforce Sales Cloud, Xero, Xero
FieldAware offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency.