FieldAware

Made-for-mobile field service management

3,5 /5 (52 reviews) Write a Review!

FieldAware Overview

What is FieldAware?

FieldAware provides a cloud-based, mobile technology field service management platform that enables companies to transform their field service organization through the automation of processes and streamlining of operations. With the aim of simplifying field service management, FieldAware’s provides features including scheduling, dispatch, task management, invoicing, asset management, time tracking and more.

FieldAware technology can be integrated into existing systems, without having to disrupt ERP, CRM or accounting systems. Rather than deliver an out-of-the box solution that limits options, through connectors, FieldAware’s open API communicates with other web-based products, enabling bidirectional transfer of data and service chain automation.

The flexibility of the FieldAware platform provides companies with the ability to maintain current business processes while automating the collection of information from the field to the back office. This automation aims to increase productivity, safety, compliance, customer satisfaction and revenue.

FieldAware Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Minimum 20 users with a monthly subscription fee. Contact FieldAware for pricing information.


FieldAware Features

Devices
Business size
S M L
Markets
United States, United Kingdom, Australia
Supported Languages
English, French, German, Irish

Media

Get an overview of jobs and tasks for each day
Track jobs with information on hours worked, assigned team members, costs, and more
Employees can view their daily schedules from the mobile app
Route management allows field workers to find the job site
Employees can be assigned to jobs to form crews
Jobs can be created and assigned to team members
Schedules can be viewed for the entire team
FieldAware video FieldAware screenshot: Get an overview of jobs and tasks for each day FieldAware screenshot: Track jobs with information on hours worked, assigned team members, costs, and more FieldAware screenshot: Employees can view their daily schedules from the mobile app FieldAware screenshot: Route management allows field workers to find the job site FieldAware screenshot: Employees can be assigned to jobs to form crews FieldAware screenshot: Jobs can be created and assigned to team members FieldAware screenshot: Schedules can be viewed for the entire team

FieldAware Reviews

FieldAware Reviews

Overall rating
3,5
/
5
Excellent
19

Very good
15

Average
4

Poor
5

Terrible
9

Value for Money
3
Features
3,3
Ease of Use
3,6
Customer Support
3,5
65% recommended this app
Davina F.

FieldAware makes it easy to manage field crews

Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch.


Traver F.

A solid field service customer management software

Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work.

From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.


Verified Reviewer

Not For Everyone - But They'll Swear It Is

We did not benefit from it.


Carolyn M.

Not bad for sceduling


Joseph W.

Fieldaware Review

Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency.


Davina F.
Industry: Construction
Company size: 11-50 Employees

FieldAware makes it easy to manage field crews

Used Daily for 2+ years
Reviewed on 2019/08/20
Review Source: Capterra

Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch.

Pros

FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.

Cons

I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Traver F.
Industry: Construction
Company size: 11-50 Employees

A solid field service customer management software

Used Daily for 2+ years
Reviewed on 2020/03/27
Review Source: Capterra

Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work.

From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.

Pros

It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost.

The scheduler itself is really handy and a great way to keep an eye on who is where.

Cons

FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link.

If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally.

If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go.

It's a solid software for it's capabilities, but it's missing a lot of features that we really could use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Telecommunications
Company size: 11-50 Employees

Not For Everyone - But They'll Swear It Is

Used Other for 1-5 months
Reviewed on 2018/05/21
Review Source: Capterra

We did not benefit from it.

Pros

I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.

Cons

Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Carolyn M.
Industry: Automotive
Company size: 11-50 Employees

Not bad for sceduling

Used Daily for 1+ year
Reviewed on 2020/08/12
Review Source: Capterra

Pros

Fieldaware is very easy to use. However, we only used it to dispatch work to our mobile techs and that part worked seamless. The techs loved the simplicity of the software.

Cons

It would not communicate with QuickBooks.

Rating breakdown

Ease of Use

Likelihood to recommend: 5.0/10

Joseph W.
Industry: Consumer Services
Company size: 11-50 Employees

Fieldaware Review

Used Daily for 2+ years
Reviewed on 2018/11/14
Review Source: Capterra

Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency.

Pros

Fairly easy to use and set up, web based so no software required. After using it for several years have found it effective and they are improving and adding new features. Relatively stable.

Cons

Like all systems there is still room for improvement. Would like to see a little more customization in certain areas. Does take some thought to set up, good to have at least someone in your office that can become your resident expert. Have had the occasional issue but they usually get fixed fairly fast. Have found the quality of pictures, especially documents needs to be improved. Would like to see the pricing a little more competitive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7,2/10
Based on 52 user ratings
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FieldAware Pricing

FieldAware Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Minimum 20 users with a monthly subscription fee. Contact FieldAware for pricing information.

Minimum 20 users with a monthly subscription fee. Contact FieldAware for pricing information.

Value for Money
3/5
Based on 52 user ratings
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FieldAware Features

FieldAware Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3,3/5
Based on 52 user ratings
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Categories

Additional information for FieldAware

Additional information for FieldAware

Key features of FieldAware

  • Activity dashboard
  • Ad hoc analysis
  • Asset management
  • Automated scheduling
  • Automated time sheets
  • Barcode scanning
  • Barcode support
  • Business intelligence
  • CRM integration
  • Charting
  • Client portal
  • Clock in / out
  • Cost estimating
  • Customer data management
  • Customer history
  • Customizable branding
  • Customizable reporting
  • Data synchronization
  • Data visualization
  • Dispatch management
  • Document storage
  • ERP integration
  • Electronic signature capture
  • Employee location tracking
  • Employee management
  • Estimating
  • Field sales management
  • Forms management
  • Gantt charts
  • Geographic maps
  • Geolocation
  • Graphical user interface
  • Inventory management
  • Invoice management
  • Invoicing
  • Job management
  • Job scheduling
  • Job task lists
  • Job tracking
  • Maintenance scheduling
  • Offline access
  • Performance reports
  • Photo albums
  • Project time tracking
  • Quote management
  • Route management
  • Self service portal
  • Smart scheduler
  • Status tracking
  • Task management
  • Third party integration
  • To-do list
  • Visual analytics
  • Work order management

Benefits

  • Automate workflows in order to improve scheduling and dispatch for outstanding jobs.

  • Improve first time fix rate and customer satisfaction by intelligently deploying the right field technicians with the right equipment, armed with accurate information about the job, tasks and assets from the job site

  • Dispatch planned, preventative maintenance and emergency tasks to the right, skilled technicians and engineers

  • Improve back-office and customer communications with real-time job status updates

  • Improve operational visibility, reporting and decision making with an advanced, flexible analytics and reporting engine

  • FieldAware FAQs

    FieldAware FAQs

    Below are some frequently asked questions for FieldAware.

    Q. What type of pricing plans does FieldAware offer?

    FieldAware offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Minimum 20 users with a monthly subscription fee. Contact FieldAware for pricing information.

    Q. What are the main features of FieldAware?

    FieldAware offers the following features:

    • Activity dashboard
    • Ad hoc analysis
    • Asset management
    • Automated scheduling
    • Automated time sheets
    • Barcode scanning
    • Barcode support
    • Business intelligence
    • CRM integration
    • Charting
    • Client portal
    • Clock in / out
    • Cost estimating
    • Customer data management
    • Customer history
    • Customizable branding
    • Customizable reporting
    • Data synchronization
    • Data visualization
    • Dispatch management
    • Document storage
    • ERP integration
    • Electronic signature capture
    • Employee location tracking
    • Employee management
    • Estimating
    • Field sales management
    • Forms management
    • Gantt charts
    • Geographic maps
    • Geolocation
    • Graphical user interface
    • Inventory management
    • Invoice management
    • Invoicing
    • Job management
    • Job scheduling
    • Job task lists
    • Job tracking
    • Maintenance scheduling
    • Offline access
    • Performance reports
    • Photo albums
    • Project time tracking
    • Quote management
    • Route management
    • Self service portal
    • Smart scheduler
    • Status tracking
    • Task management
    • Third party integration
    • To-do list
    • Visual analytics
    • Work order management

    Q. Who are the typical users of FieldAware?

    FieldAware has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does FieldAware support?

    FieldAware supports the following languages:

    English, French, German, Irish

    Q. What type of pricing plans does FieldAware offer?

    FieldAware has the following pricing plans:

    Subscription

    Q. Does FieldAware support mobile devices?

    FieldAware supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does FieldAware integrate with?

    FieldAware integrates with the following applications:

    CentralBOS, CentralBOS, Deskera Books, FAT FINGER, NetSuite, NetSuite, QuickBooks Online Advanced, Salesforce Sales Cloud, Xero, Xero

    Q. What level of support does FieldAware offer?

    FieldAware offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials