About FieldAware

FieldAware by GPS Insight offers innovative and dependable fleet and field service solutions that give you what you need to get the job done better, faster, safer, and smarter. GPS Insight’s field service management software called FieldAware connects and organizes your office and mobile workforce in a way that you simply can’t do manually. It is a customizable cloud-based software that tracks and automates your workflow, stores historical information about jobs and customers, delivers real-time data for speedier communications, and provides built-in analytics for powerful insights that maximize efficiency and improve customer satisfaction.
FieldAware is a true application programming interface API platform that can easily integrate with a variety of back-office systems, including Quickbooks, NetSuite, and more. It is made specifically for mobile devices, not computers. It has mobile apps for your team’s phones, versus requiring them to use a browser, which is vital when your techs are on the road and don’t have access to a network. Their apps will always work no matter where they are.
FieldAware automates tasks such as invoicing, logging work orders, tracking inventory, ordering and many other administrative tasks. It also helps you get paid faster by eliminating the lag time between job completion and payment processing. It optimizes group routing through automated scheduling, real-time tracking of your tech’s locations and conditions, and gives you quick access to records and forms to provide the most complete and timely service possible.
You’ll have the flexibility to assign work orders from the scheduler or dispatcher, from the workorder itself, or a job board. You can even enable or disable functionality on remote devices, such as shielding price information or disabling the creation of workorders and quotes.

FieldAware allows you to create customized forms. Each form is a living document that can change in real-time depending on the data, and the user and can pull in data from other sources, skip questions or provide additional ones to ensure work orders have the most accurate and relevant information and meet compliance.
The software’s built-in analytics help you and your team spot trends and anticipate potential issues so you can be ready to address problems before they occur. Your techs will have access to all the data they need to diagnose problems, ensure they have the inventory to solve it, and complete jobs quickly and efficiently.
You’ll appreciate all the customizable features that FieldAware has to offer, as well as the easy-to-use dashboard that gives you a thorough and real-time view of the status of your business whenever you need it. Intuitive and easy-to-use, FieldAware gets you the information you need in just one-or two-clicks and your team won’t have to spend hours learning the system.

No matter if you’re a small business, a franchise, or a larger enterprise company, we have you covered. Our experts will meet with you to determine your unique challenges and goals to tailor a solution made specifically for your company.

And last but not least, GPS Insight provides a comprehensive onboarding process that guides you through the process of implementing the FieldAware without all the worry – we take care of that. Our technical staff provide a three-stage onboarding process including account set-up, data import, and comprehensive training.

We just don’t leave you there, you can count on GPS Insight to provide ongoing support. You’ll have a dedicated point person, 24/7 access to our highly trained technical team, an extensive online knowledge base, and a comprehensive catalog of technical and user information. You never have to go it alone; we are there to support you for the long haul. GPS Insight was born on the road and raised in the field, so we know the challenges facing the pros who serve our industry and are here to help you get the job done and keep things moving.


Key benefits of FieldAware

  • Automate workflows in order to improve scheduling and dispatch for outstanding jobs.

  • Improve first time fix rate and customer satisfaction by intelligently deploying the right field technicians with the right equipment, armed with accurate information about the job, tasks and assets from the job site

  • Dispatch planned, preventative maintenance and emergency tasks to the right, skilled technicians and engineers

  • Improve back-office and customer communications with real-time job status updates

  • Improve operational visibility, reporting and decision making with an advanced, flexible analytics and reporting engine

  • Images

    FieldAware Software - Track jobs with information on hours worked, assigned team members, costs, and more
    FieldAware Software - Get an overview of jobs and tasks for each day
    FieldAware Software - Route management allows field workers to find the job site
    FieldAware Software - Employees can view their daily schedules from the mobile app
    FieldAware Software - Employees can be assigned to jobs to form crews
    FieldAware Software - Jobs can be created and assigned to team members
    FieldAware Software - Schedules can be viewed for the entire team
    View 8 more
    FieldAware video
    FieldAware Software - Track jobs with information on hours worked, assigned team members, costs, and more
    FieldAware Software - Get an overview of jobs and tasks for each day
    FieldAware Software - Route management allows field workers to find the job site
    FieldAware Software - Employees can view their daily schedules from the mobile app
    FieldAware Software - Employees can be assigned to jobs to form crews
    FieldAware Software - Jobs can be created and assigned to team members
    FieldAware Software - Schedules can be viewed for the entire team

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    Reviews

    Overall rating

    3,3 /5
    (63)
    Value for Money
    2,8/5
    Features
    3,1/5
    Ease of Use
    3,5/5
    Customer Support
    3,2/5

    Already have FieldAware?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 63
    Davina
    Davina
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    FieldAware makes it easy to manage field crews

    Reviewed on 2019/08/20

    Overall we now easily dispatch field techs, export/import time sheets into our time payroll system,...

    Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch.

    Pros

    FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.

    Cons

    I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.

    Traver
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A solid field service customer management software

    Reviewed on 2020/03/27

    Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing...

    Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work.

    From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.

    Pros

    It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost.

    The scheduler itself is really handy and a great way to keep an eye on who is where.

    Cons

    FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link.

    If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally.

    If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go.

    It's a solid software for it's capabilities, but it's missing a lot of features that we really could use.

    Shelley
    Overall rating
    • Industry: Industrial Automation
    • Company size: 201–500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    until recent we've had no support

    Reviewed on 2017/08/15

    unfortunately it doesn't help us do what we would like to do with the report side

    unfortunately it doesn't help us do what we would like to do with the report side

    Pros

    Concept is good ease of access, app appears user friendly for the technicians. requires big changes

    Cons

    • Reports are not very readable
    • Appear too condensed
    • Hard to decipher headings from reports.
    • The name of the Task needs to perhaps be a different font to the description
    Logo appearing Blurry
    The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer for our clients to read. There are too many dark lines, box lines and shaded areas in the reports. Will there be an option for print preview. we don’t have the option to delete a task. How can we or FieldAware staff set up an automatically generated notification email being sent to the administrators (office based) that notifies us when a job has been closed out on the field? There is nothing to advise a job has been completed and ready for invoicing and reporting. When a Job is Completed in the Field it will be synced back to office, but there is no notification feature. Where do you see Add Fields? Additional Fields are Custom Fields which I outlined above. If you are on a Page and see Additional Fields with a White Plus inside a Green Circle, click the Circle to show you all available Additional Fields which can be added to that page. You may not want some Additional Fields to appear for example. What I’m chasing is an area that doesn’t show up on the report where both myself and the techs can write information that is specifically for the tech and the office not the customer. The device fonts don’t appear to be universal either, when I try to change detail in PDF it states the current font is not available. Can you advise on how this can be amended? As the reports don’t look professional with different fonts now.

    Joseph
    Overall rating
    • Industry: Consumer Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Fieldaware Review

    Reviewed on 2018/11/14

    Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to...

    Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency.

    Pros

    Fairly easy to use and set up, web based so no software required. After using it for several years have found it effective and they are improving and adding new features. Relatively stable.

    Cons

    Like all systems there is still room for improvement. Would like to see a little more customization in certain areas. Does take some thought to set up, good to have at least someone in your office that can become your resident expert. Have had the occasional issue but they usually get fixed fairly fast. Have found the quality of pictures, especially documents needs to be improved. Would like to see the pricing a little more competitive.

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Great after recent improvements

    Reviewed on 2018/11/27

    At first I was disapointed, as said above after the recent updates it has now turned into a...

    At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily!

    Pros

    I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature.

    Cons

    Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys!

    Showing 5 reviews of 63 Read all reviews

    FieldAware FAQs

    Below are some frequently asked questions for FieldAware.

    FieldAware offers the following pricing plans:

    • Starting from: US$70,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Minimum 20 users with a monthly subscription fee. Contact FieldAware for pricing information.

    FieldAware has the following typical customers:

    11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    FieldAware supports the following languages:

    English, French, German, Irish

    FieldAware supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    FieldAware integrates with the following applications:

    CBOS, NetSuite, QuickBooks Online Advanced, Salesforce Sales Cloud, Xero

    FieldAware offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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