Phone.com

About Phone.com
Phone.com is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com delivers award-winning U.S. based customer support to more than 25,000 customers across America. Visit us at http://www.phone.com to learn more.
Our Mobile Apps:
Phone.com’s iPhone and Android Apps allow small business owners to manage several telephone numbers on their mobile phones, letting them separate their professional and personal profiles while only carrying a single phone on the go.
Perfect for agile businesses that require:
• A robust, flexible system that is simple to manage.
• End-to-end solution: Phone service and system in one.
• Look and sound like a Fortune 500 company.
• More communications features than the big guys at a significantly lower price.
• Highly adaptable solution without capital outlay
• Comprehensive reporting and analysis
• 100% U.S. based 24/7 customer support and service
Who uses Phone.com?
SnapEngage, MouseFlow, Parse.ly, Thumbtack, Jewelry.com, BarkBox, Bespoke Post, Farotech & ESPN
Key benefits of Phone.com
• Award winning 24x7 U.S. based customer support
• The lowest cost, no long-term commitment phone service in the market
• Toll free of local numbers included
• Unlimited extensions and voicemails
• Free dedicated conference call room with all plans
• Greetings, menus and hold music to create a big company presence
• Call forwarding with advanced rules and customization
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Reviews
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- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Phone.com is the best VOIP Office phone service
Reviewed on 2022/06/13
Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever...
Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends.
Pros
Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none.
Cons
Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Look professional like a big organization
Reviewed on 2023/02/17
My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due...
My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.
Pros
I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours.
Cons
I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs.
Reasons for Choosing Phone.com
The customer service was bad, and it was pretty difficult to setup the software and I am tech savvy. Did not offer a 1800 number for business use.Switched From
Webex SuiteReasons for Switching to Phone.com
I picked phone.com because of the customer service they provide, their prices are great for a business just starting out and I love all of the features they offer.- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Great when it works
Reviewed on 2024/11/22
Awesome when it works, but super glitchy and lately has been failing completely.
Awesome when it works, but super glitchy and lately has been failing completely.
Pros
The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down).
Cons
The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform.
Alternatives Considered
RingCentral VideoReasons for Switching to Phone.com
integration of features and price. Closest competitor was much more expensive and features were not integrated.- Industry: Furniture
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Customer Service
Reviewed on 2023/08/18
[sensitive content hidden]
willingness to go to bat for me to get their phone back was dedicated...
[sensitive content hidden]
willingness to go to bat for me to get their phone back was dedicated teamwork and definitely going above and beyond the call of duty.
Pros
The customer service is top notch! [sensitive content hidden]
and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business.
Cons
Nothing, I have no complaints what-so-ever.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Phone.com
Reviewed on 2023/06/08
Pros
I like that it's all internet based and easy to use.
Cons
It was very spotty. We pay for amazing internet so that wasn't the problem.
Alternatives Considered
RingEXPhone.com FAQs
Below are some frequently asked questions for Phone.com.Q. What type of pricing plans does Phone.com offer?
Phone.com offers the following pricing plans:
- Starting from: US$9.99/month
- Pricing model: Subscription
- Free Trial: Not Available
Our $9.99/month base plan includes 100 minutes, all 40+ features, toll-free or local phone number and 24x7 U.S. Support. No extra charges for toll-free minutes. Two options for additional minutes: 1. Pay-Per-Minute above 100 minutes as low as 2.5¢ 2. Unlimited Extensions as low as $19.99/month
Q. Who are the typical users of Phone.com?
Phone.com has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Phone.com support?
Phone.com supports the following languages:
English
Q. Does Phone.com support mobile devices?
Phone.com supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Phone.com integrate with?
We do not have any information about what integrations Phone.com has
Q. What level of support does Phone.com offer?
Phone.com offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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