About Phone.com

Phone.com is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com delivers award-winning U.S. based customer support to more than 25,000 customers across America. Visit us at http://www.phone.com to learn more.

Our Mobile Apps:
Phone.com’s iPhone and Android Apps allow small business owners to manage several telephone numbers on their mobile phones, letting them separate their professional and personal profiles while only carrying a single phone on the go.

Perfect for agile businesses that require:
• A robust, flexible system that is simple to manage.
• End-to-end solution: Phone service and system in one.
• Look and sound like a Fortune 500 company.
• More communications features than the big guys at a significantly lower price.
• Highly adaptable solution without capital outlay
• Comprehensive reporting and analysis
• 100% U.S. based 24/7 customer support and service

Who uses Phone.com?
SnapEngage, MouseFlow, Parse.ly, Thumbtack, Jewelry.com, BarkBox, Bespoke Post, Farotech & ESPN


Key benefits of Phone.com

• Award winning 24x7 U.S. based customer support
• The lowest cost, no long-term commitment phone service in the market
• Toll free of local numbers included
• Unlimited extensions and voicemails
• Free dedicated conference call room with all plans
• Greetings, menus and hold music to create a big company presence
• Call forwarding with advanced rules and customization


Images

Phone.com Software - Control Panel
Phone.com Software - Call Log
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Phone.com video
Phone.com video
Phone.com Software - Control Panel
Phone.com Software - Call Log

Not sure about Phone.com? Compare with a popular alternative

Phone.com

3.6 (70)
VS.

Starting Price

US$9.99
month
US$99.00
one-time

Pricing Options

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Free trial
Free version
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Features

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19

Integrations

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5

Ease of Use

3.7 (70)
4.4 (8)

Value for Money

3.4 (70)
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Customer Service

3.5 (70)
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Reviews

Overall rating

3.6 /5
(70)
Value for Money
3.4/5
Features
3.7/5
Ease of Use
3.7/5
Customer Support
3.5/5

Already have Phone.com?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 70
Rick
Rick
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Phone.com is the best VOIP Office phone service

Reviewed on 2022/06/13

Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever...

Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends.

Pros

Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none.

Cons

Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything.

Chassity
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Look professional like a big organization

Reviewed on 2023/02/17

My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due...

My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.

Pros

I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours.

Cons

I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs.

Alternatives Considered

Webex Suite and Zoom Workplace

Reasons for Choosing Phone.com

The customer service was bad, and it was pretty difficult to setup the software and I am tech savvy. Did not offer a 1800 number for business use.

Switched From

Webex Suite

Reasons for Switching to Phone.com

I picked phone.com because of the customer service they provide, their prices are great for a business just starting out and I love all of the features they offer.
Becky
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Great when it works

Reviewed on 2024/11/22

Awesome when it works, but super glitchy and lately has been failing completely.

Awesome when it works, but super glitchy and lately has been failing completely.

Pros

The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down).

Cons

The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform.

Alternatives Considered

RingCentral Video

Reasons for Switching to Phone.com

integration of features and price. Closest competitor was much more expensive and features were not integrated.
Joyce
Overall rating
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Customer Service

Reviewed on 2023/08/18

[sensitive content hidden]
willingness to go to bat for me to get their phone back was dedicated...

[sensitive content hidden]
willingness to go to bat for me to get their phone back was dedicated teamwork and definitely going above and beyond the call of duty.

Pros

The customer service is top notch! [sensitive content hidden]
and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business.

Cons

Nothing, I have no complaints what-so-ever.

Erin
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Phone.com

Reviewed on 2023/06/08

Pros

I like that it's all internet based and easy to use.

Cons

It was very spotty. We pay for amazing internet so that wasn't the problem.

Alternatives Considered

RingEX
Showing 5 reviews of 70 Read all reviews

Phone.com FAQs

Below are some frequently asked questions for Phone.com.

Phone.com offers the following pricing plans:

  • Starting from: US$9.99/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Our $9.99/month base plan includes 100 minutes, all 40+ features, toll-free or local phone number and 24x7 U.S. Support. No extra charges for toll-free minutes. Two options for additional minutes: 1. Pay-Per-Minute above 100 minutes as low as 2.5¢ 2. Unlimited Extensions as low as $19.99/month

Phone.com has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Phone.com supports the following languages:

English

Phone.com supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Phone.com has

Phone.com offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Phone.com.