Phone.com

Phone.com

Communicate Better

3.9/5 (31 reviews)

Phone.com Overview

About Phone.com
Phone.com is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com delivers award-winning U.S. based customer support to more than 25,000 customers across America. Visit us at http://www.phone.com to learn more.

Our Mobile Apps:
Phone.com’s iPhone and Android Apps allow small business owners to manage several telephone numbers on their mobile phones, letting them separate their professional and personal profiles while only carrying a single phone on the go.

Perfect for agile businesses that require:
• A robust, flexible system that is simple to manage.
• End-to-end solution: Phone service and system in one.
• Look and sound like a Fortune 500 company.
• More communications features than the big guys at a significantly lower price.
• Highly adaptable solution without capital outlay
• Comprehensive reporting and analysis
• 100% U.S. based 24/7 customer support and service

Who uses Phone.com?
SnapEngage, MouseFlow, Parse.ly, Thumbtack, Jewelry.com, BarkBox, Bespoke Post, Farotech & ESPN

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Phone.com Reviews

Overall rating
3.9/5
71% positive reviews
14
Excellent
8
Very good
3
Average
3
Poor
3
Terrible
Matthew S.

Affordable but buggy

Used Daily for 6-12 months
Reviewed on 2019/08/04
Review Source: Capterra

Pros

Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone.

Cons

My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.

Response from Phone.com

Thanks for your feedback, Matthew! We are always looking for ways to improve our app to ensure a better mobile experience. Give us a call at 833-782-2355 and let us know what kind of issues you are running into and we will gladly assist you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

phone.com great customer service team

Used Daily for 2+ years
Reviewed on 2019/01/24
Review Source: Capterra

I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful.

Pros

There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs.

Cons

It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Jack G.

Sound Big For Little Money

Used Daily for 2+ years
Reviewed on 2019/08/10
Review Source: Capterra

I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me

Pros

State of the art PBX was highly customizable and made our business sound like a fortune 500 company.

Cons

It currently does not have a google chrome extention.

Response from Phone.com

Hello Jack,

Thank you for you feedback!

The google chrome extension for the 'Click to Call' feature is actually something that is in high demand for some of our customers. We have been hard at work getting this implemented and will hopefully be launching this in the near feature!

If you ever need assistance with your account, features, or setup please call (844) 755-8566.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Scott F.

Typical VOIP system

Used Daily for 2+ years
Reviewed on 2018/02/09
Review Source: SoftwareAdvice

Pros

It's your typical VOIP phone system, they have a great android app and do faxing which some companies leave out.

Cons

Wish some more complex features were available or more easily accomplished without having to recreate all of my rules.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Christian F.

THE BEST VOIP PHONE SYSTEM

Used Daily for 6-12 months
Reviewed on 2018/08/01
Review Source: Capterra

Pros

I cant say enough great things. We love how it is over the internet so our phone service can go anywhere. When our office may be closed due to the weather, we can turn our phones on and work from home! They give you the options to set up personal voicemails, greetings and auto attendant menus! SEE WHATS UP WITH PHONE.COM!

Cons

There is absolutely nothing wrong here. There website system is a little tricky to get used if you're not technically literate, but you get the hang of it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Phone.com Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Our $9.99/month base plan includes 100 minutes, all 40+ features, toll-free or local phone number and 24x7 U.S. Support. No extra charges for toll-free minutes.

Two options for additional minutes:
1. Pay-Per-Minute above 100 minutes as low as 2.5¢
2. Unlimited Extensions as low as $19.99/month

Phone.com Features

  • API
  • Call Transfer
  • Caller ID

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Chat
  • Conferencing
  • Instant Messaging
  • Monitoring
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Video Conferencing
  • Voice Mail

Additional information for Phone.com

Key features of Phone.com

  • Auto-Receptionist
  • Call Forwarding
  • Call Screening
  • Call Transfers
  • Call Waiting
  • Caller ID
  • Caller Menus and Queues
  • Conference Call Line
  • Custom Greetings & Hold Music
  • Faxing (Send and Receive)
  • Global Numbers
  • Local Numbers
  • Mobile Apps for iPhone and Android
  • Premium Features Available
  • Toll-free numbers
  • Transfer Existing Phone Numbers
  • Unlimited Extensions
  • Virtual PBX
  • Voicemail (With Unlimited Extentions)
  • Voicemail-to-text Service

Benefits

• Award winning 24x7 U.S. based customer support
• The lowest cost, no long-term commitment phone service in the market
• Toll free of local numbers included
• Unlimited extensions and voicemails
• Free dedicated conference call room with all plans
• Greetings, menus and hold music to create a big company presence
• Call forwarding with advanced rules and customization

Phone.com FAQs

Below are some frequently asked questions for Phone.com.

Q. What type of pricing plans does Phone.com offer?

Phone.com offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Subscription

Free Trial: Available

Our $9.99/month base plan includes 100 minutes, all 40+ features, toll-free or local phone number and 24x7 U.S. Support. No extra charges for toll-free minutes.

Two options for additional minutes:
1. Pay-Per-Minute above 100 minutes as low as 2.5¢
2. Unlimited Extensions as low as $19.99/month

Q. What are the main features of Phone.com?

Phone.com offers the following features:

  • Auto-Receptionist
  • Call Forwarding
  • Call Screening
  • Call Transfers
  • Call Waiting
  • Caller ID
  • Caller Menus and Queues
  • Conference Call Line
  • Custom Greetings & Hold Music
  • Faxing (Send and Receive)
  • Global Numbers
  • Local Numbers
  • Mobile Apps for iPhone and Android
  • Premium Features Available
  • Toll-free numbers
  • Transfer Existing Phone Numbers
  • Unlimited Extensions
  • Virtual PBX
  • Voicemail (With Unlimited Extentions)
  • Voicemail-to-text Service

Q. Who are the typical users of Phone.com?

Phone.com has the following typical customers:

Freelancers, Non Profit, Small Business

Q. What languages does Phone.com support?

Phone.com supports the following languages:

English

Q. What type of pricing plans does Phone.com offer?

Phone.com has the following pricing plans:

Subscription

Q. Does Phone.com support mobile devices?

Phone.com supports the following devices:

Android, iPhone

Q. What other apps does Phone.com integrate with?

Phone.com integrates with the following applications:

APIANT, AllProWebTools, JobDiva

Q. What level of support does Phone.com offer?

Phone.com offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials