Sailthru

Sailthru

Marketing automation for e-commerce

3.5/5 (6 reviews)

Sailthru Overview

Sailthru offers a marketing automation and multi-channel personalization solution for growing businesses. The software provides a life-time view of all customer data, including behavioral data, purchase data and consumer interest data. Sailthru captures both implicit and explicit data from across all channels and touchpoints to build complete, 360-degree customer profiles.

The in-depth customer data provided by Sailthru is turned into actionable insights by providing unique, 1:1 personalized content and product recommendations. These can be delivered across channels, both online and offline, including mobile and social. The results of delivering this personalized content, recommendations and offers is then analyzed and turned into real-time reports presented through the Sailthru real-time dashboard. The Sailthru Smart Data™ reporting and analytics tool provides real-time as well as long-term marketing and customer data and insights.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Sailthru Reviews

Overall rating
3.5/5
67% positive reviews
1
Excellent
3
Very good
1
Average
0
Poor
1
Terrible
Mel W.

Not Bad made job easier!

Used Daily for 1+ year
Reviewed on 2019/03/31
Review Source: Capterra

Pros

I loved being able to build have everything together and use it simultaneously. I was able to keep track of my customers so much easier.

Cons

It seem to slow down my system. It was boggy

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

A very important tool for a newsletter-focused company

Used Weekly for 6-12 months
Reviewed on 2017/12/07
Review Source: Capterra

Pros

This software lets our company run all of its newsletters for our various properties, and is extremely flexible in separating out our lists. It's also been helpful for maximizing our send rates and minimizing deliverability issues with the email services providers. Their customer service knows what they're doing, and they often run webinars to help further optimize and use their many features.

Cons

The double verification to sign in can be a bit annoying. I'm also not sure if the clicks data from the heatmap is 100% accurate some of the time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Brenda M.

Great platform but needs improvement in customer service

Used Weekly for 1+ year
Reviewed on 2018/11/20
Review Source: Capterra

Pros

Ease of use, constant updates, a lot of training and webinars available

Cons

Not enough personalization, reps need better customer service Skills

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Tobias W.

Unsatisfied with reliability of product & customer service

Reviewed on 2014/12/05
Review Source

The feature set seems (and is) very good - split-testing transactional emails; very intuitive email nudge systems; personalized send time; etc. We have experienced almost constant problems with the reliability and bugginess of the product: uploads and downloads get stuck often, reports don't run correctly often, we had (single) incidents where code in subject lines wasn't resolved correctly and even twice that we weren't able to send campaigns for 2-3 days. That's an absolute deal-breaker in my opinion for an email marketing tool, paired with the fact that they are not seeing that as a problem and are not willing to work with you on considerations for their fall outs. It takes their support/sales staff at times week to get back to you.

Erica S.

Rating only

Reviewed on 2016/01/31
Review Source

Rating breakdown

Value for Money
Ease of Use
Customer Support

Sailthru Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Individual pricing plans are provided on request.

Sailthru Features

  • Real Time Data

  • A/B Testing
  • API
  • Activity Dashboard
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Engagement Analytics
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Reporting & Statistics
  • Social Media Integration
  • Social Network Marketing
  • Tagging
  • Third Party Integration

Additional information for Sailthru

Key features of Sailthru

  • Account management and success team support
  • Actionable marketing insights
  • Activation audits and lifetime value assessments
  • Advanced analytics and marketing strategy support
  • Android and iOS mobile SDKs
  • Branded email templates and subscription centers
  • Capture implicit and explicit data
  • Complete 1:1 personalization
  • Consumer interest data
  • Customer purchase data
  • Email marketing campiagns
  • In-feed sign up forms
  • Individual device reporting
  • Lifetime view of customer data
  • Long-term and real-time data analysis
  • Multi-channel, online and offline personlization
  • REST API technology
  • Real-time product and content recemmendations
  • Targeted social offers
  • Use behavioral data

Benefits

  • Sailthru Smart Data™ : This is Sailthru's business intelligence solution that provides actionable, proprietary consumer insights.

  • 360-degree Consumer View: Sailthru utilizes cross-channel data to consolidate user behavior, consumer interest, purchase data and any other key metrics you define to build a lifetime view of each of your customers.

  • Personalized Customer Experience: Sailthru uses customer data to build 1:1 personalization based on limitless variables and complete interest graphs. Offer individual recommendations, offers and content to each of your customers.

  • Multi-channel Content: Use Sailthru's Android and iOS mobile SDKs to deliver personlized push notifications and SMS. Serve targeted offers, in-feed sign up forms and specific content to social audiences. Personalize and automate email campiagns.

  • Account Management: Sailthru provides an integration consultant, project manager, implementation engineer and creative services designer, as well as 24/7 support, training programs and individual courses, an expert analytics team and creative services team for ongoing advice.

  • Sailthru FAQs

    Below are some frequently asked questions for Sailthru.

    Q. What type of pricing plans does Sailthru offer?

    Sailthru offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Individual pricing plans are provided on request.

    Q. What are the main features of Sailthru?

    Sailthru offers the following features:

    • Account management and success team support
    • Actionable marketing insights
    • Activation audits and lifetime value assessments
    • Advanced analytics and marketing strategy support
    • Android and iOS mobile SDKs
    • Branded email templates and subscription centers
    • Capture implicit and explicit data
    • Complete 1:1 personalization
    • Consumer interest data
    • Customer purchase data
    • Email marketing campiagns
    • In-feed sign up forms
    • Individual device reporting
    • Lifetime view of customer data
    • Long-term and real-time data analysis
    • Multi-channel, online and offline personlization
    • REST API technology
    • Real-time product and content recemmendations
    • Targeted social offers
    • Use behavioral data

    Q. Who are the typical users of Sailthru?

    Sailthru has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Sailthru support?

    Sailthru supports the following languages:

    English

    Q. What type of pricing plans does Sailthru offer?

    Sailthru has the following pricing plans:

    Subscription

    Q. Does Sailthru support mobile devices?

    We do not have any information about what devices Sailthru supports

    Q. What other apps does Sailthru integrate with?

    Sailthru integrates with the following applications:

    Antavo, Digioh, Fivetran, Justuno, LeadsBridge, LoginRadius, Magento, Zendesk

    Q. What level of support does Sailthru offer?

    Sailthru offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials