AppointmentPlus

AppointmentPlus

Online Appointment Scheduling Software

4.2/5 (119 reviews)

AppointmentPlus Overview

AppointmentPlus provides appointment scheduling software for businesses and institutions of all sizes, including logistics, retail, healthcare, wellness, banking, finance, automotive, massage, higher education, and many others.

The system was built to scale, so whether your organization has 1 location or 1000s of locations, AppointmentPlus can serve your needs. The system was also designed to be easily configured. So it can be customized to the unique scheduling requirements of most any business.

AppointmentPlus is web-based, so it can be accessed 24 hours a day from anywhere in the world. Both iOS and Android apps are free to use for any system user.

Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, French, Spanish

AppointmentPlus Reviews

Overall rating
4.2/5
82% positive reviews
63
Excellent
34
Very good
14
Average
3
Poor
5
Terrible
Verified Reviewer

Excellent appointment reminder! Will help you stay organized

Used Daily for 2+ years
Reviewed on 2018/04/15
Review Source: Capterra

I got the benefit of organization and never forgetting an appointment.

Pros

I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone.

Cons

It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however.

Response from AppointmentPlus

Thank you for your review of the system. It sounds like you are a tutor. We have hundreds of tutors who use AppointmentPlus. I'm glad the software helps keep you organized with your busy schedule. And yes, the fact that it's cloud-based does make it convenient because you can access your account anywhere at any time. With regard to your comment about the learning curve, it's true. Like most software systems, it takes a little while to get the hang of using the system. But, once you are used to it, it's easy. And, as noted, our customer service team is always ready to help. Thank you again for the excellent review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Colleen H.

Our expeditors love this tool!

Used Daily for 1+ year
Reviewed on 2018/04/02
Review Source: Capterra

Improved customer service & employee satisfaction, enhanced management analytics.

Pros

- Major timesaver for our Logistics & Customer Service Teams - dramatically reduced email/phone calls relating to 2500 shipments/month.
- Improved level loading of our warehouse
- Carriers very receptive to self serve appointment setting. easy to implement.
- Appointment templates have allowed us to tailor our dock schedules by load type, and align manpower to demand.
- Improve analytics/performance management.
- IDEA manager provides a mechanism to submit enhancement requests, with many of our requests incorporated in subsequent software releases
- Excellent people to work with - from Sales, to Implementation, and post launch Account Management!

Cons

- We would like to see reporting on exception management (no shows, lates) further enhanced
- We would like to see additional time based analytics surrounding appointment duration

Response from AppointmentPlus

Colleen, thank you for the stellar review! It's great to hear that AppointmentPlus has improved the efficiency of your operations. With regard to the feature suggestions you noted, both are already on the roadmap. Thank you again for the review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Robert N.

5 Stars Plus

Used Daily for 2+ years
Reviewed on 2018/03/29
Review Source: GetApp

Pros

We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

Cons

As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Response from AppointmentPlus

Robert, thank you for the review and the positive kudos! Yes, we did encounter an issue with a release about a year ago. And, as a result, we really focused on improving the software release process. As you noted, I’m happy to report that we’ve received excellent feedback on our releases since that time. Thank you for also spotlighting our customer service team as being pleasant and fast. We definitely strive to provide an exceptional customer service experience for our clients. We appreciate the excellent review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Steve S.

My first scheduler

Used Daily for 2+ years
Reviewed on 2016/10/31
Review Source: Capterra

I feel it's a pretty user friendly system. I wish admin had a little more power to lock down the scheduling parameters. We have a lot of new users helping us book appointments, they have a habit of adjusting the pre-determined time to fit into slots. Frequent trainings and workshops have helped but not eliminated this. As far as value goes I don't know what the competitors are charging for similar features. I did score features low because I feel we are just getting the basic features for our price and would like to see more inclusions like room reservations. I do like the reports function, I run monthly reports and this is a breeze with the program. I inherited this program from the supervisor before me, I pretty much have been on my own learning to use it, it sounds like now they have quite the extensive training and support program for new users.

Pros

Reports
Ease of scheduling

Cons

I would like to see the whole days worth of appointments and staff on one screen without scrolling right.
I would like to be able to lock the predetermined times given to appointments.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Paul D.

Great Scheduling Software on a Budget

Used Daily for 1+ year
Reviewed on 2017/07/11
Review Source: SoftwareAdvice

Despite the slightly tricky questions this is a great scheduling software that we have had great luck using for years now. I would highly suggest this over some other options out there as once you are set up it really is extremely user friendly.

Pros

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well. I find the appointment reminder email to our patients to be perfect. You can allow them to confirm or reschedule and if you choose to add this to your website they can schedule an appointment themselves right online.

Cons

Some of the setup questions seem straight forward but can be a bit tricky and confusing as to the correct way to answer to assist the setup. If you schedule an appointment at the end of your day you have to adjust the length of time of the appointment to fit otherwise it will not allow you to schedule the appointment. Therefore, if you schedule until 4:00 then as some time on the schedule so that you can schedule that slot.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

AppointmentPlus Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

All Plans Include:
• Free Consultation and Onboarding
• Event Scheduling
• Customer Payments
• Multiple Access Levels
• Google Calendar Sync
• Email/Text Reminders
• Basic Support
• Facebook Integration
• Recurring Appointments
• Detailed Reports

AppointmentPlus Features

  • API
  • Automatic Notifications
  • Data Import/Export

  • Activity Dashboard
  • Activity Tracking
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for AppointmentPlus

Key features of AppointmentPlus

  • Popular Plug-ins, Syncs and Integrations
  • Powerful Social Media
  • Revolutionary Customization
  • Sophisticated Client Scheduling
  • Unprecedented Staff Management

Benefits

- Multiple Staff Schedules: Maintain schedules and calendars for multiple staff members.
- Payment Processing: Allow customers to pay online when they book.
- Robust Reporting: Get powerful intelligence into your operations.
- Multi-location Configuration: Streamline scheduling operations for multi-location businesses.
- A+ Customer Service: Fast and effective customer service for all clients.

AppointmentPlus FAQs

Below are some frequently asked questions for AppointmentPlus.

Q. What type of pricing plans does AppointmentPlus offer?

AppointmentPlus offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Available

All Plans Include:
• Free Consultation and Onboarding
• Event Scheduling
• Customer Payments
• Multiple Access Levels
• Google Calendar Sync
• Email/Text Reminders
• Basic Support
• Facebook Integration
• Recurring Appointments
• Detailed Reports

Q. What are the main features of AppointmentPlus?

AppointmentPlus offers the following features:

  • Popular Plug-ins, Syncs and Integrations
  • Powerful Social Media
  • Revolutionary Customization
  • Sophisticated Client Scheduling
  • Unprecedented Staff Management

Q. Who are the typical users of AppointmentPlus?

AppointmentPlus has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does AppointmentPlus support?

AppointmentPlus supports the following languages:

English, French, Spanish

Q. What type of pricing plans does AppointmentPlus offer?

AppointmentPlus has the following pricing plans:

Subscription

Q. Does AppointmentPlus support mobile devices?

AppointmentPlus supports the following devices:

Android, iPhone, iPad

Q. What other apps does AppointmentPlus integrate with?

AppointmentPlus integrates with the following applications:

BirdEye, Constant Contact, KaleidaCare, LeadsBridge, ReminderCall.com, iContact, iContact Pro Automation

Q. What level of support does AppointmentPlus offer?

AppointmentPlus offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials