DaySmart Appointments

About DaySmart Appointments

Since 2001, DaySmart Appointments (formerly AppointmentPlus) has been a trusted provider of cloud-based appointment scheduling software. Our powerhouse online booking, payment, and communication platform is the preferred choice for thousands of businesses, institutions, and agencies, regardless of size. Unlike one-size-fits-all solutions, DaySmart Appointments focuses on customization, designed to support businesses in boosting customer engagement and streamlining administrative tasks, allowing you to spend more time doing what you love. Why wait? Schedule your personalized demo today!


Key benefits of DaySmart Appointments

• Multiple Staff Schedules: Easily manage schedules and calendars for multiple staff members.

• Payment Processing: Enable customers to conveniently pay online at the time of booking.

• Robust Reporting: Gain valuable insights into your business for informed decision-making.

• Multi-location Configuration: Simplify scheduling operations for businesses with multiple locations.

• Dedicated Support: Fast and effective customer service to ensure our clients get the help they need.


Images

DaySmart Appointments Software - Easily view calendars for multiple locations and users.
DaySmart Appointments Software - Take AppointmentPlus on the go with you through mobile apps for adminstrators.
DaySmart Appointments Software - Book Now Button on your Facebook Page makes it easy for Customers to schedule appointments.
View 3 more
DaySmart Appointments Software - Easily view calendars for multiple locations and users.
DaySmart Appointments Software - Take AppointmentPlus on the go with you through mobile apps for adminstrators.
DaySmart Appointments Software - Book Now Button on your Facebook Page makes it easy for Customers to schedule appointments.

Not sure about DaySmart Appointments? Compare with a popular alternative

DaySmart Appointments

4,1 (174)
VS.
Highly reviewed

Starting Price

US$99,00
month
US$29,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

66
276

Integrations

5
88

Ease of Use

4,2 (174)
4,6 (1 875)

Value for Money

4,1 (174)
4,5 (1 875)

Customer Service

4,2 (174)
4,4 (1 875)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,1 /5
(174)
Value for Money
4,1/5
Features
4/5
Ease of Use
4,2/5
Customer Support
4,2/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 174
Verified Reviewer
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful

Reviewed on 2018/09/19

Pros

Appointment Plus is a powerful system that's great for managing multiple service provider's schedules as well as gathering client data for marketing.

Cons

It's cost. It's a bit too pricey for a small buisness or solo practioner.

Response from DaySmart Software

Thank you for the 5-star review. AppointmentPlus is indeed a powerful scheduler. It has over 700 preference settings that allow for strong configurability. It also provides myriad work flow options.

I see that you noted that you felt the software was pricey. It is true that it's not cheap. However, in terms of ROI, it's hard to beat. Plus, we believe in being hands-on. You get to speak with a coach during the sales process, you get live training for you and your team, and you can speak with a live support agent if you have questions.

Thank you again for your review!

Aimee
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great value for money and easy to use

Reviewed on 2020/04/15

This scheduling program has allowed us to customize the availability of each provider, who can make...

This scheduling program has allowed us to customize the availability of each provider, who can make changes to their availability for meetings, days off, and vacations easily. The providers can see real-time changes to their daily schedules. It is also easy to see a client's appointment history and generate a report for the purpose of appointments attended, canceled, no shows, etc. We also often use the feature to schedule recurring appoints for clients who want the same appointment at the same time each week.

Pros

We use this product daily to schedule our clients across 8 providers. It allows us to separate out each provider's availability, mark changes with different colors, create reports to show reasons for appointment cancellations, all while allowing each provider to access their own schedule anytime and having the office staff oversee all 8. We can see all open appointments on any given day, or all open appointments for a specific provider by the week. We use this calendar scheduling platform separate from other office software, but it is simple to keep the window open in Chrome and open it to make client appointments.

Cons

Really nothing that we don't like about the program after using it for several years. We went to this from paper schedule book and haven't looked back.

Response from DaySmart Software

Thank you for the excellent review, Aimee! Yes, the ability to quickly and easily control one's availability is a strength of AppointmentPlus. And I see you use it for both centralized booking as well as allowing individual counselors to manage their schedules and appointments. Different user access types is also a useful feature of the system. Thank you for being an AppointmentPlus client!

ANTHONY
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

ONE OF MY BIGGEST MISTAKES

Reviewed on 2019/05/08

very dissatisfied, I'm in a tough spot as we cannot just cancel our service & move on. I now have...

very dissatisfied, I'm in a tough spot as we cannot just cancel our service & move on. I now have to look for another company and transition away from this platform as they impact to our business is too much to continue this relationship.

Pros

I liked everything they told me the software would do, the customization, the sync with outlook. the email notifications

Cons

during the sales call it appeared they would provide much of the functionality we needed for scheduled our internal appointments. However, piece by piece they started to chip away at the functionality that the software could provide. Outlook integrations didn't work, Customization was limited due to how the account was setup just to name a few. They apologized...
Fine, we found a work around of all those misses.
Now we find that often they are outages, software problems & they customer service is less than helpful. 99% of the time, they advise they need to submit a ticket. Only one rep has every attempted any trouble shooting when i have called. Many of my ticket go unanswered for day or weeks.
I have an open ticket with them for over 6 weeks now. I have 11 locations & 2 of my locations cannot have appointments scheduled.
I've called serval time & just get the run around for 6 weeks... Today i called because the tool is malfunctioning again. and without doing any research i get an almost immediate, "oh, this is a known issue..." ok when will it be fixed I ask. "we do not know, we're working on it."

I have submitted 18 trouble tickets in 6 months. 3 a month. More than half of those tickets I was told these are issues that maybe fixed with future updates.

Response from DaySmart Software

Hi Anthony. It would be an understatement to say that it was painful to read your review. You sound very frustrated. We failed you and I apologize for that. Thank you for taking the time to post a review. I appreciate it.

Stephanie
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customized Software For a Wide Variety of Clients

Reviewed on 2020/04/16

Our overall experience in working with Appointment Plus has been very positive. We are lucky enough...

Our overall experience in working with Appointment Plus has been very positive. We are lucky enough to have direct contact with several of their support members and leadership team, and almost always, they are willing to go above and beyond to assist us.

Pros

We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms.

Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs.

Cons

Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email.

Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website.

Response from DaySmart Software

Stephanie, thank you for taking the time to write a review. We appreciate it. We also appreciate My Receptionist being a long-time answering service partner. Thank you also for pointing out our "above and beyond" service. Our clients and partners deserve great service from us. Thanks again!

Paul
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Scheduling Software on a Budget

Reviewed on 2017/07/11

Despite the slightly tricky questions this is a great scheduling software that we have had great...

Despite the slightly tricky questions this is a great scheduling software that we have had great luck using for years now. I would highly suggest this over some other options out there as once you are set up it really is extremely user friendly.

Pros

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well. I find the appointment reminder email to our patients to be perfect. You can allow them to confirm or reschedule and if you choose to add this to your website they can schedule an appointment themselves right online.

Cons

Some of the setup questions seem straight forward but can be a bit tricky and confusing as to the correct way to answer to assist the setup. If you schedule an appointment at the end of your day you have to adjust the length of time of the appointment to fit otherwise it will not allow you to schedule the appointment. Therefore, if you schedule until 4:00 then as some time on the schedule so that you can schedule that slot.

Showing 5 reviews of 174 Read all reviews

DaySmart Appointments FAQs

Below are some frequently asked questions for DaySmart Appointments.

DaySmart Appointments offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Subscription
  • Free Trial: Available

All Plans Include: • Free Consultation and Onboarding • Event Scheduling • Customer Payments • Multiple Access Levels • Google Calendar Sync • Email/Text Reminders • Basic Support • Facebook Integration • Recurring Appointments • Detailed Reports

DaySmart Appointments has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

DaySmart Appointments supports the following languages:

English, French, Spanish

DaySmart Appointments supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

DaySmart Appointments integrates with the following applications:

Birdeye, Hatch, KCare, LeadsBridge, iContact

DaySmart Appointments offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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