Momentum

About Momentum
Momentum Telecom is a leading service provider of cloud communications and collaboration solutions. It helps deliver integrated voice, video, and data solution that’s mobile, flexible and future proof, enabling employees to communicate freely with customers and partners in real-time.
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Reviews
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- Industry: Information Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
G12 Communications provides great support
Reviewed on 2022/10/18
Pros
G12 Communications can be a cost-effective solution for customers that want to transition to MS Teams but may not have the in-house resources.
Cons
There is a lot of pre-migration planning and calls that you need to do to ensure a smooth transition.
Reasons for Switching to Momentum
G12 Communications is dedicated to providing excellent services and support.- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great phone system
Reviewed on 2023/05/26
Pros
Phone system has excellent performance for standard functionality. No downtime in the past 5 months. Support team is located in the US which makes them easy to work with.
Cons
Setting up advanced features has been challenging. G12 has been able to accommodate all our requests but it takes a lot of back-and-forth. Configuring some advanced features on extensions is difficult.
Reasons for Switching to Momentum
Functionality for priceLocal presenceUS based support- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
First review
Reviewed on 2022/12/06
It was my first time calling to G12 communications since starting, failed to mention that I would...
It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a voicemail and didn't get my question answered. I need to call a few times and I hope that the issue is solved.
Pros
The software overall is good, it's easy to read and look at when you are trying to find a call.
Cons
Not be able to set up a greeting on your own.
- Industry: Building Materials
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bye-Bye Mitel - Hello G12!
Reviewed on 2022/11/04
So far we are delighted!!
So far we are delighted!!
Pros
Everything!! Having used and been the administrator for a Mitel system - G12 is like turning in your old beater car that consistently would breakdown for a slick new ride! Easy to use, program, train, so many options for call handling. As the administrator - it's easy to assist employees with personalizing their set-up and assist with options. Fast and not complicated at all - I am able to bounce in/out of the manager portal in seconds.
Cons
wrap-up mode - needs the ability to know when someone is in wrap-up mode. This is for those that are not in the call center group. There is no indicator that shows the person is busy when in wrap-up mode - just on the phone (red) or available (green). Maybe a nice blue color would indicate the person is in wrap-up mode.
Reasons for Choosing Momentum
Mitel gave up and sold to RingCentral. We vetted 3 companies including RingCentral and found G12 to meet all our needs - and was by far the best system for all the different scenarios our company requires.Switched From
MiVoice Business SolutionReasons for Switching to Momentum
overall - met our needs... we knew what we wanted and they could provide it. Seriously, we really vetted all the companies we looked at and took them to task. G12 hands-down was easy overall. We had such a bad experience with Mitel we knew exactly what we didn't want and what we wanted.- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
G12 Services and use
Reviewed on 2022/11/29
I have found both sales and implementation services very responsive.
I have found both sales and implementation services very responsive.
Pros
G12 was a very easy integration of CloudPBX and our Microsoft Teams integration of voice services. Very easy to handle adds, moves, deletes in management while the end user experience is virtual, so not tied to any location, just available Internet anywhere in the world.
Cons
They do not currently provide IVR services within their platform, so Call Centers users need alternate options.
Alternatives Considered
Ooma OfficeReasons for Choosing Momentum
Microsoft Teams integration needs.Reasons for Switching to Momentum
We have used G12 Communications for many years for SIP trunking services. Our existing relationship make this transition very easy. Also G12 is based in our geographical area and peers on our regional Fiber network provider.Momentum FAQs
Below are some frequently asked questions for Momentum.Q. What type of pricing plans does Momentum offer?
Momentum offers the following pricing plans:
- Free Trial: Available
Price on request.
Q. Who are the typical users of Momentum?
Momentum has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Momentum support?
Momentum supports the following languages:
English
Q. Does Momentum support mobile devices?
Momentum supports the following devices:
Q. What other apps does Momentum integrate with?
We do not have any information about what integrations Momentum has
Q. What level of support does Momentum offer?
Momentum offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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