Momentum

4.6 (88)
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Cloud communication & collaboration solution

About Momentum

Momentum Telecom is a leading service provider of cloud communications and collaboration solutions. It helps deliver integrated voice, video, and data solution that’s mobile, flexible and future proof, enabling employees to communicate freely with customers and partners in real-time.


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Momentum

4.6 (88)
VS.
Highly reviewed

Starting Price

No pricing found
US$0.85
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

13
41

Integrations

No integrations found
No integrations found

Ease of Use

4.4 (88)
4.4 (695)

Value for Money

4.6 (88)
4.8 (695)

Customer Service

4.6 (88)
4.8 (695)
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Reviews

Overall rating

4.6 /5
(88)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.6/5

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Showing 5 reviews of 88
Verified Reviewer
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

G12 Communications provides great support

Reviewed on 2022/10/18

Pros

G12 Communications can be a cost-effective solution for customers that want to transition to MS Teams but may not have the in-house resources.

Cons

There is a lot of pre-migration planning and calls that you need to do to ensure a smooth transition.

Reasons for Switching to Momentum

G12 Communications is dedicated to providing excellent services and support.
Ian
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great phone system

Reviewed on 2023/05/26

Pros

Phone system has excellent performance for standard functionality. No downtime in the past 5 months. Support team is located in the US which makes them easy to work with.

Cons

Setting up advanced features has been challenging. G12 has been able to accommodate all our requests but it takes a lot of back-and-forth. Configuring some advanced features on extensions is difficult.

Reasons for Switching to Momentum

Functionality for priceLocal presenceUS based support
Jessica
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

First review

Reviewed on 2022/12/06

It was my first time calling to G12 communications since starting, failed to mention that I would...

It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a voicemail and didn't get my question answered. I need to call a few times and I hope that the issue is solved.

Pros

The software overall is good, it's easy to read and look at when you are trying to find a call.

Cons

Not be able to set up a greeting on your own.

Laura
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bye-Bye Mitel - Hello G12!

Reviewed on 2022/11/04

So far we are delighted!!

So far we are delighted!!

Pros

Everything!! Having used and been the administrator for a Mitel system - G12 is like turning in your old beater car that consistently would breakdown for a slick new ride! Easy to use, program, train, so many options for call handling. As the administrator - it's easy to assist employees with personalizing their set-up and assist with options. Fast and not complicated at all - I am able to bounce in/out of the manager portal in seconds.

Cons

wrap-up mode - needs the ability to know when someone is in wrap-up mode. This is for those that are not in the call center group. There is no indicator that shows the person is busy when in wrap-up mode - just on the phone (red) or available (green). Maybe a nice blue color would indicate the person is in wrap-up mode.

Alternatives Considered

Intermedia Unite and RingEX

Reasons for Choosing Momentum

Mitel gave up and sold to RingCentral. We vetted 3 companies including RingCentral and found G12 to meet all our needs - and was by far the best system for all the different scenarios our company requires.

Reasons for Switching to Momentum

overall - met our needs... we knew what we wanted and they could provide it. Seriously, we really vetted all the companies we looked at and took them to task. G12 hands-down was easy overall. We had such a bad experience with Mitel we knew exactly what we didn't want and what we wanted.
Roger
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

G12 Services and use

Reviewed on 2022/11/29

I have found both sales and implementation services very responsive.

I have found both sales and implementation services very responsive.

Pros

G12 was a very easy integration of CloudPBX and our Microsoft Teams integration of voice services. Very easy to handle adds, moves, deletes in management while the end user experience is virtual, so not tied to any location, just available Internet anywhere in the world.

Cons

They do not currently provide IVR services within their platform, so Call Centers users need alternate options.

Alternatives Considered

Ooma Office

Reasons for Choosing Momentum

Microsoft Teams integration needs.

Reasons for Switching to Momentum

We have used G12 Communications for many years for SIP trunking services. Our existing relationship make this transition very easy. Also G12 is based in our geographical area and peers on our regional Fiber network provider.
Showing 5 reviews of 88 Read all reviews

Momentum FAQs

Below are some frequently asked questions for Momentum.

Momentum offers the following pricing plans:

  • Free Trial: Available

Price on request.

Momentum has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Momentum supports the following languages:

English

Momentum supports the following devices:

We do not have any information about what integrations Momentum has

Momentum offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Momentum.