Upland PSA

PSA software fuels your projects from bid to bill to loyalty

4,2 /5 (16 reviews) Write a Review!

Upland PSA Overview

What is Upland PSA?

Upland PSA is the only modern Professional Services Platform that redefines Services Automation with Sales Enablement and Customer Experience Management.

It provides our customers with a robust feature set, powered by Tenrox, to fuel every need of their Services Organization. With Timesheets & Expense automation, Resource and Project Management, Project Billing, Project Financials and built-in Analytics, Upland PSA helps our customers better plan, manage and optimize their resources and projects.

Upland PSA Overview

Pricing

Starting from
US$20,00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

Upland PSA is a modular system that can be deployed in its entirety or in distinct modules. It is priced on a per-user, per month basis, according to the modules deployed to your organization.


Upland PSA Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Brazil
Supported Languages
English, French

Media

Tenrox PSA Invoice Manager
Tenrox PSA Project Central
Tenrox PSA Timesheet Manager
Tenrox PSA Milestone Reports
Tenrox PSA Budget Management
Tenrox PSA Employee Dashboard
Tenrox PSA Expense
Services Dashboard
Upland PSA screenshot: Tenrox PSA Invoice Manager Upland PSA screenshot: Tenrox PSA Project Central Upland PSA screenshot: Tenrox PSA Timesheet Manager Upland PSA screenshot: Tenrox PSA Milestone Reports Upland PSA screenshot: Tenrox PSA Budget Management Upland PSA screenshot: Tenrox PSA Employee Dashboard Upland PSA screenshot: Tenrox PSA Expense Upland PSA screenshot: Services Dashboard

Upland PSA Reviews

Upland PSA Reviews

Overall rating
4,2
/
5
Excellent
10

Very good
3

Average
1

Poor
0

Terrible
2

Value for Money
3,9
Features
4,1
Ease of Use
3,9
Customer Support
3,8
81% recommended this app
Verified Reviewer

Our organization uses the software for project billing, employee time management and tracking.

The ease of use when entering hours for projects and employee time, makes it easy for all users regardless of skill level. The benefits of having knowledgeable personnel is a valuable asset to any organization.


Brad B.

Simple software for tracking timesheets at work

The important thing is Tenrox does the job quickly and with little hassle after things are set up and added to your timesheet, letting you get back to the important tasks of the day.


Verified Reviewer

Would NOT recommend Tenrox

I would not recommend tenrox as a project management tool for companies. There are so many more modern companies that can accomplish the things that your company needs to get done and give you better customer service.


Christopher S.

An OK system for time entry - kludgy for management

Time entry and time management for assignment of personnel to jobs


Mounir H.
Industry: Computer Software
Company size: 201-500 Employees

Rating only

Reviewed on 2016/10/27
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Company size: 1 001-5 000 Employees

Our organization uses the software for project billing, employee time management and tracking.

Used Daily for 6-12 months
Reviewed on 2018/03/05
Review Source: Capterra

The ease of use when entering hours for projects and employee time, makes it easy for all users regardless of skill level. The benefits of having knowledgeable personnel is a valuable asset to any organization.

Pros

Very easy to use with full support if we run into any problems. The training provided to all users is 24/7 and very easy to understand. The admin is always available that is assigned to each account, giving undivided support and considered a valuable member of our team. The admin assigned to my team is available for all out weekly team calls providing answers to questions and quick follow up when needed. Very engaging staff.

Cons

In terns of adding additional applications project management setup, it seems to be limited in terms of accessing. The available applications my not be accessible to everyone depending on the role in the organization. For employee time keeping, the use of the application is easy but still has limitations in terms of approving hours or seeing individual payroll information such as vacation, sick balances. This task is simply forwarded to Payroll so the functions seem to be duplicated on the internal payroll system in addition to entering in Tenrox.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Brad B.
Industry: Gambling & Casinos
Company size: 1 001-5 000 Employees

Simple software for tracking timesheets at work

Used Weekly for 6-12 months
Reviewed on 2020/10/06
Review Source: Capterra

The important thing is Tenrox does the job quickly and with little hassle after things are set up and added to your timesheet, letting you get back to the important tasks of the day.

Pros

Tenrox is a fairly easy to use piece of software that, when set up, can be updated in seconds to add to your work timesheets.

Cons

It can sometimes be tricky adding projects / tasks to your personal timesheet collection. This could be due to how it is set up however.

Rating breakdown

Ease of Use

Likelihood to recommend: 6.0/10

Verified Reviewer
Industry: Internet
Company size: 201-500 Employees

Would NOT recommend Tenrox

Used Daily for 2+ years
Reviewed on 2018/11/14
Review Source: Capterra

I would not recommend tenrox as a project management tool for companies. There are so many more modern companies that can accomplish the things that your company needs to get done and give you better customer service.

Pros

I enjoy the combination of managing projects, being able to complete timesheets and also have PTO requests tracked in the system. It does make it easy to have it all in one place

Cons

Tenrox has a lot of things to work on. It's slow (for my company), they are reluctant to make upgrades based on your needs and based on what package you get, you typically get low customer service. The system is very manual and in 2018, we need to have a more automated tool to get things done.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Christopher S.
Industry: Information Technology & Services
Company size: 501-1 000 Employees

An OK system for time entry - kludgy for management

Used Daily for 2+ years
Reviewed on 2018/10/16
Review Source: Capterra

Time entry and time management for assignment of personnel to jobs

Pros

The time entry and management is meant for consultants, with jobs available by name rather than project number

Cons

It is difficult to extract information about time off and assignment for users. The reports are not user readable out of the box and have to be exported to Excel for further data manipulation which is a pain and should not be necessary.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
7,7/10
Based on 16 user ratings
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Upland PSA Pricing

Upland PSA Pricing

Starting from
US$20,00/month
Free Trial
One Time License
Subscription
Value for money

Upland PSA is a modular system that can be deployed in its entirety or in distinct modules. It is priced on a per-user, per month basis, according to the modules deployed to your organization.

Upland PSA is a modular system that can be deployed in its entirety or in distinct modules. It is priced on a per-user, per month basis, according to the modules deployed to your organization.

Value for Money
3,9/5
Based on 16 user ratings
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Upland PSA Features

Upland PSA Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Drag & Drop Interface
Gantt Charts
Multiple Projects
Prioritizing
Progress Tracking
Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections
Reporting & Statistics
Task Management
Task Planning
Task Tracking
Third Party Integration
Features
4,1/5
Based on 16 user ratings
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Categories

Additional information for Upland PSA

Additional information for Upland PSA

Benefits

When Professional Services Automation is not enough, Upland PSA delivers a full solution suite to fuel a truly customer-centric business.

Proposal Automation brings Sales and Services closer together, fuelling winning proposals that align services team with customer expectations. New projects are mobilized quickly and efficiently. Knowledge fuels project excellence, with teams gaining easy access to company know-how and best practices. Throughout the project lifecycle, customer and employee feedback can be captured through multiple communications channels, to help improve service levels and project outcomes. Automated customer reference requests can help turn customers into loyal advocates.

Reinforcing the services lifecycle is the Upland Workcenter, providing a window into project performance including robust analytics into the full cycle of the suite.

Upland PSA FAQs

Upland PSA FAQs

Below are some frequently asked questions for Upland PSA.

Q. What type of pricing plans does Upland PSA offer?

Upland PSA offers the following pricing plans:

Starting from: US$20,00/month

Pricing model: One Time License, Subscription

Free Trial: Not Available

Upland PSA is a modular system that can be deployed in its entirety or in distinct modules. It is priced on a per-user, per month basis, according to the modules deployed to your organization.

Q. What are the main features of Upland PSA?

We do not have any information about Upland PSA features

Q. Who are the typical users of Upland PSA?

Upland PSA has the following typical customers:

Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Upland PSA support?

Upland PSA supports the following languages:

English, French

Q. What type of pricing plans does Upland PSA offer?

Upland PSA has the following pricing plans:

One Time License, Subscription

Q. Does Upland PSA support mobile devices?

Upland PSA supports the following devices:

Android, iPhone, iPad

Q. What other apps does Upland PSA integrate with?

Upland PSA integrates with the following applications:

QuickBooks Online Advanced, SAP Concur, Sage Intacct, Salesforce Sales Cloud, SharePoint

Q. What level of support does Upland PSA offer?

Upland PSA offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials