Cvent

Cvent

Online software for event management & hospitality

4.5/5 (521 reviews)

Cvent Overview

Cvent's online event management software provides event planners with a complete solution to increase event attendance and decrease event costs. By automating the event management processes, the software enables event managers to focus their time on strategic decisions rather than repetitive, time consuming tasks.

Cvent's ticketing platform provides a fully branded event ticketing experience. Whether it's a one-off event, a venue, or a 50,000 capacity festival, Cvent helps businesses to expand their brand, market their event, and drive ticket sales.

Cvent’s complimentary and user-friendly Destination Guide and Supplier Network provide world-renowned agencies, wedding planners, party organizers, corporations and direct meeting planners alike with the essential event planning resources. By streamlining the site selection and sourcing process, Cvent allows event planners to research destinations, and find and compare meeting facilities faster and more easily than relying on traditional search engines.

Online meeting management software is essential to any company or corporation that handles meetings. As organizations strive to tighten spend across the enterprise, purchasing and travel departments seek to consolidate processes to gain more visibility into meeting spend. This is what is called Strategic Meetings Management (SMM). Meeting planners must reach these budget goals while still trying to improve their meetings.

Cvent offers a comprehensive solution that allows companies to implement enterprise-wide Strategic Meetings Management programs. The Cvent Strategic Meeting Management solution streamlines the corporate meetings and event process from the planning and sourcing phases through registration and travel booking. With over 100 customizable reports, Cvent aids the planner in measuring meeting spend. Planners maintain complete creative control over their events; procurement departments can view the costs incurred and implement controls to rein in meeting spend.

With Cvent's professional web survey software, organizations can streamline the way they collect feedback and timely business intelligence. Professionals can use Cvent's web survey software to test markets, qualify leads, measure program effectiveness, enhance company culture and gauge stakeholder opinions. Using web survey software is the new norm for conducting and managing surveys, and is more effective and efficient than traditional surveying techniques.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Cvent Reviews

Overall rating
4.5/5
92% positive reviews
299
Excellent
182
Very good
32
Average
4
Poor
4
Terrible
Lindsay J.

Cven Event Management Review

Used Daily for 2+ years
Reviewed on 2019/04/04
Review Source: Capterra

We finally have a program where attendees can look over a webpage with all event info and register easily, so our attendee experience has definitely improved. We are also able to send auto follow up emails to all registered attendees allowing us to send registration confirmations, event reminders, cancellations, etc. which has allowed the planners to free up time to focus on executing the event itself rather than sending emails individually to each attendee. The reports also allow us to communicate registrations to our sales staff efficiently so they are aware at all times who is registered as they promote our events.

Pros

I have been using Cvent for over 2 years now and would recommend it to any company that is looking for a platform to manage events. We utilize it for event webpages, capturing attendee info, reporting, lead scoring for those that attend or participate at our events, OnArrival check in and the supplier network to source venues. There are many more functions of the program that can cater to your company needs and they continue to integrate with additional companies to help in having everything you need within 1 system. Cvent also released a new version of their program called FLEX which allows planners to design their own webages without being knowledged in HTML which has been a lifesaver!

Cons

I think because there are so many ways you can use the software, it takes a little time to figure out what exact configurations you need. It has been a trial and error in creating our events initially, but I think we are finally at a place where our team feels comfortable and confident with the platform and how we set up our events.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Stephanie C.

Robust tool for sending out RFPs, creating and managing event registrations, and proving ROI.

Used Daily for 2+ years
Reviewed on 2018/06/15
Review Source: Capterra

Pros

The RFP tool has made life so much easier when sourcing hotel and putting together proposals. Before cvent all of this was manual, now it is automated and you can review each hotel in one place before you source them. For the event management tool, there are just so many features and widgets that you can use for your events. If booking hotels the registration form can integrate with passkey so the attendee can reserve a room right away. It also integrates with our GDS to our air team has the most up to date requests in their system.
The On Arrival suite and the Crowd Compass app are huge time savers for large events. We used the On Arrival suite to check in attendees at a recent event, print their name badges, and confirm their optional activities all in one place and on average it took less than 5 minutes to do all of this. The Crowd Compass app was easy to set up and customize for each event and really streamlined the onsite process for our planners and attendees. I have used the app for a conference I attended as well as for events that I planned. Instead of printing out hundreds of pages (schedules, maps, surveys, so on...) for each person Crowd Compass houses everything an attendee needs. You can upload the event agenda, map of the conference center, you can send notifications about room changes or special pop up events, take real time polls/surveys, and network with the other event attendees through the app.

Cons

It is difficult to navigate and not very intuitive, I frequently find myself searching for the field I need or calling support because I have an issue I can't solve...and I have used the event management tool for over 3 years now, on a regular basis too! The travel module does not integrate well with the rest of the event management models. I am hoping that Flex will solve some of the issues but that will not be completed until Oct. 2018. Reporting is confusing, they offer so many report options which is great but finding the correct report is a challenge. You can create a custom report but again the types you choose from are not intuitive. For example, I recently had to create an air actual report so I chose the report type air actual; however with that report type certain features like airline and the record locator are not available (those fields seem kind of important when pulling a report about flight). I have to select the report type, air actual details, in order for those fields to show.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Emma B.

Best in Class Solution - Backed by the Best in Class Team

Used Daily for 2+ years
Reviewed on 2017/01/19
Review Source: Capterra

I inherited our Cvent account when I began at my job nearly 7 years ago and couldn't be more pleased with how much our partnership with them has grown. Through the years they continue to be searching for how to be better, more innovative, always on the look out for the next new thing; all while continuing to keep the focus of the customer top of mind. I am part of the Cvent Advocates program, spoke at the past 3 annual events, presented on dozens of webinars and fostered real friendships with the employees. Cvent feels like an extension of my team, rather than a product or service that we use. I couldn't imagine using a different partner, every so often we have done our due diligence and nothing holds a candle to what Cvent has to offer. If you are willing to put in a little bit of effort, Cvent and its team will match you tenfold and do everything in their power to help make you and your event a success. Thank you, Cvent, for making my job easier.

Pros

It continues to evolve, they don't just make an update and leave it sit for the next big update. Continuous evolution of the product makes it extremely user friendly and offer solutions to issues you didn't even know could be fixed.

Cons

There are parts of the software that do not do everything we would like; some customization and functionality. However, I am able to share my feedback directly with the team and more often than not, within a given amount of time they have placed that item on the road map and it's completed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sarahemily L.

CVent is both the most unique and innovative option for all your planning needs

Used Daily for 2+ years
Reviewed on 2016/12/07
Review Source: Capterra

Cvent is an incredible platform that, when utilized to its fullest, is a planner's dream. It is possible that you can use it for every step of your planning process starting with venue choice, through budgeting and marketing, and ending with full reporting and broadcasting. It also has multiple platforms built into it that allow your meetings to run smoothly. These include web applications for attendees, quick registration tools, and various ways to track your progress along the way. They also provide integration with their own tools as well as some tools your company/organization may already be using.
Throughout the entire process, CVent provides excellent customer support with check-ins that meet your needs/desires. If you'd like them to check in they will and they will also frequently review your account to find ways in which you can better utilize their assistance and products! If you'd rather have a hands-off approach, they're fine with that too.

Pros

I appreciate the many tools that exist within the Cvent system. It's truly remarkable that CVent can help you plan and successfully execute every moment from the first step onwards. They seem to have thought of everything!

Cons

I have found that since they are often attempting to 'do it all', the reporting options through Cvent can often be very cumbersome and leave you sifting through too many options. However, please keep in mind that, if you are lost, they will help!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Max M.

Full Featured Software To Run Events From Start To Finish

Used Daily for 2+ years
Reviewed on 2017/02/22
Review Source: Capterra

CVENT is great for running single or reoccurring events. If you have a lot of the same people coming, the system can remember them to make the process easier depending on how much personal info you collect. If you use other CVENT software, most of it can be linked to make it even easier to make everything seamless from event apps to on site check ins. Some admin items can be hard to find even after using it for a while because of the logic they use to choose what items are under what headings but not a huge issue. If you are using the software to host your event site, it's best if you can code it all because working with their design and coding team can be frustrating. Customer support is very quick to respond and resolve issues but make sure you contact your account manager and general support just in case your account manager is unavailable at the time.

Pros

The integration start to finish can cover anything you need for an event. The software is very robust to allow you to customize for almost any scenario. Registration options are very good for multiple registrations and easy to modify or switch. Customer service is very helpful when you need it.

Cons

Along with the robustness of the software, certain quirks come with it. Some events have a lot of repetitive tasks you have to complete to get it all working properly and some items are hard to find.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Cvent Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Cvent for pricing information.

Cvent Features

  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Customizable Branding
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration

Additional information for Cvent

Key features of Cvent

  • ACH payment processing
  • Attendance management
  • Attendee tracking
  • Automated event reminders
  • Badge printing
  • Branded websites & tickets
  • Budget management
  • CRM integration
  • Calendar management
  • Capacity monitoring & management
  • Conference management
  • Contact database
  • Contact management
  • Custom, branded, flexible event websites
  • Customizable questions
  • Email invitations & reminders
  • Event ROI analytics
  • Event calendar
  • Event email marketing
  • Event management
  • Event payment processing
  • Event registration
  • Event reporting & statistics
  • Event scheduling
  • Event ticketing
  • Group buying
  • Hotel room booking
  • Lead capture
  • Meeting cost estimating
  • Meeting management
  • Mobile surveys
  • Mobile-friendly registrations
  • Online booking integration
  • PCI compliant
  • Pre-registration
  • Process management
  • QR / RFID scanning
  • Question library
  • RFP creation & sending
  • Real time reporting
  • Registration management
  • SSO
  • Social media tools
  • Supplier bid management & comparison
  • Survey creation & management
  • Survey templates
  • Surveys & feedback
  • Third party integration
  • Travel management
  • Venue sourcing
  • Workflow management

Benefits

  • Cvent's event management software is designed to help meeting and event planners more easily navigate every aspect of the event process.

  • Increase attendance by using Cvent event management software to create sophisticated marketing campaigns surrounding events.

  • Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.

  • Cvent FAQs

    Below are some frequently asked questions for Cvent.

    Q. What type of pricing plans does Cvent offer?

    Cvent offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Cvent for pricing information.

    Q. What are the main features of Cvent?

    Cvent offers the following features:

    • ACH payment processing
    • Attendance management
    • Attendee tracking
    • Automated event reminders
    • Badge printing
    • Branded websites & tickets
    • Budget management
    • CRM integration
    • Calendar management
    • Capacity monitoring & management
    • Conference management
    • Contact database
    • Contact management
    • Custom, branded, flexible event websites
    • Customizable questions
    • Email invitations & reminders
    • Event ROI analytics
    • Event calendar
    • Event email marketing
    • Event management
    • Event payment processing
    • Event registration
    • Event reporting & statistics
    • Event scheduling
    • Event ticketing
    • Group buying
    • Hotel room booking
    • Lead capture
    • Meeting cost estimating
    • Meeting management
    • Mobile surveys
    • Mobile-friendly registrations
    • Online booking integration
    • PCI compliant
    • Pre-registration
    • Process management
    • QR / RFID scanning
    • Question library
    • RFP creation & sending
    • Real time reporting
    • Registration management
    • SSO
    • Social media tools
    • Supplier bid management & comparison
    • Survey creation & management
    • Survey templates
    • Surveys & feedback
    • Third party integration
    • Travel management
    • Venue sourcing
    • Workflow management

    Q. Who are the typical users of Cvent?

    Cvent has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations

    Q. What languages does Cvent support?

    Cvent supports the following languages:

    English

    Q. What type of pricing plans does Cvent offer?

    Cvent has the following pricing plans:

    Subscription

    Q. Does Cvent support mobile devices?

    We do not have any information about what devices Cvent supports

    Q. What other apps does Cvent integrate with?

    Cvent integrates with the following applications:

    Bedrock Data, Cisco WebEx, ImportOmatic, Jifflenow, Marketo, Nimble, Pathable, SAP Concur, Weblink Connect, atEvent

    Q. What level of support does Cvent offer?

    Cvent offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials