Cvent

Online software for event management & hospitality

4,4 /5 (626 reviews) Write a Review!

Cvent Overview

What is Cvent?

Cvent's online event management software provides event planners with a complete solution to increase event attendance and decrease event costs. By automating the event management processes, the software enables event managers to focus their time on strategic decisions rather than repetitive, time consuming tasks.

Cvent's ticketing platform provides a fully branded event ticketing experience. Whether it's a one-off event, a venue, or a 50,000 capacity festival, Cvent helps businesses to expand their brand, market their event, and drive ticket sales.

Cvent’s complimentary and user-friendly Destination Guide and Supplier Network provide world-renowned agencies, wedding planners, party organizers, corporations and direct meeting planners alike with the essential event planning resources. By streamlining the site selection and sourcing process, Cvent allows event planners to research destinations, and find and compare meeting facilities faster and more easily than relying on traditional search engines.

Online meeting management software is essential to any company or corporation that handles meetings. As organizations strive to tighten spend across the enterprise, purchasing and travel departments seek to consolidate processes to gain more visibility into meeting spend. This is what is called Strategic Meetings Management (SMM). Meeting planners must reach these budget goals while still trying to improve their meetings.

Cvent offers a comprehensive solution that allows companies to implement enterprise-wide Strategic Meetings Management programs. The Cvent Strategic Meeting Management solution streamlines the corporate meetings and event process from the planning and sourcing phases through registration and travel booking. With over 100 customizable reports, Cvent aids the planner in measuring meeting spend. Planners maintain complete creative control over their events; procurement departments can view the costs incurred and implement controls to rein in meeting spend.

With Cvent's professional web survey software, organizations can streamline the way they collect feedback and timely business intelligence. Professionals can use Cvent's web survey software to test markets, qualify leads, measure program effectiveness, enhance company culture and gauge stakeholder opinions. Using web survey software is the new norm for conducting and managing surveys, and is more effective and efficient than traditional surveying techniques.

Cvent Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Cvent for pricing information.


Cvent Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

View budget summaries and individual budget items
Cvent video Cvent screenshot: View budget summaries and individual budget items

Cvent Reviews

Cvent Reviews

Overall rating
4,4
/
5
Excellent
348

Very good
222

Average
40

Poor
8

Terrible
8

Value for Money
4,1
Features
4,3
Ease of Use
4
Customer Support
4,5
91% recommended this app
Lori w. H.

Cvent gets the registration job done and is user friendly.


Verified Reviewer

Great Tool for Event builders and planners!

1. Resolve potential last minute issues that may arise onsite
2. Staff has been very productive and prepared to manage attendees
3. Provide enough metrics for admins
4. Easy to adopt by non-technical users


Nikki B.

I can't imagine ever planning another meeting without Cvent.

Whether it be a simple gathering of 20 attendees for training purposes, or a large national meeting with several complexities for 850 attendees, Cvent has been an excellent solution which provides our tiny, 4-person department with every tool we need to plan and execute successful events from start to finish.


Beth C.

Complicated System with Missing Functionality

Overall, I have been very disappointed in the service. Not easy to learn and Cvent should not have released a new version with very basic and essential capabilities missing.


Amber S.

Meets Most of our Needs

My experience with Cvent Event Management has been rather positive. While I may see a better way to set things up to be more efficient I think it does a good job of completing the job.


Lori w. H.
Company size: 11-50 Employees

Cvent gets the registration job done and is user friendly.

Used Daily for 2+ years
Reviewed on 2018/05/30
Review Source: Capterra

Pros

I like that I can send invites to all my attendees at once, but can divide them into different registration paths depending on what info needs to be provided to a particular group. I do have some challenges occasionally trying to figure out how to make something work while building a website, which is the reason for the 4 stars for the Ease of Use

Cons

Customer service. When I call the help line it sometimes takes several times to explain what issue I'm having because the rep doesn't seem to understand what I'm trying to do. I think that these are new representatives and aren't as experienced. Also when I use the chat box I'm not always sure someone is still there because of the delay in their responding to questions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Nonprofit Organization Management
Company size: 201-500 Employees

Great Tool for Event builders and planners!

Used Weekly for 1+ year
Reviewed on 2019/06/14
Review Source: Capterra

1. Resolve potential last minute issues that may arise onsite
2. Staff has been very productive and prepared to manage attendees
3. Provide enough metrics for admins
4. Easy to adopt by non-technical users

Pros

1. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way.
It has really helped us with onsite preparedness.
2. Cloning events or creating templates to re-use and make adjustments that saves time
3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent.
We have also used SSO to link our existing users account at registration websites.
4. Flex events
5. Ability to integrate with supplier network and survey tools

Cons

1.Ways to manage field permissions for users/roles (edit/delete/update)
2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level
3. 2 way sync through standard integration is not dynamic for custom fields
4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration.
5. API limit of 10000 is very less for large events

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Nikki B.
Industry: Health, Wellness & Fitness
Company size: 10 000+ Employees

I can't imagine ever planning another meeting without Cvent.

Used Other for 2+ years
Reviewed on 2020/10/08
Review Source: Capterra

Whether it be a simple gathering of 20 attendees for training purposes, or a large national meeting with several complexities for 850 attendees, Cvent has been an excellent solution which provides our tiny, 4-person department with every tool we need to plan and execute successful events from start to finish.

Pros

Overall the integration was seamless, and the software automated many of our processes and has helped make us a more effective team. What I like most about Cvent are the reporting tools, and their support desk is one of the best I have ever worked with.

Cons

In terms of website and registration design, it is not always the most user friendly software, and adapting to the new Flex platform was a bit of a struggle at first because it does not have all of the same features enabled that I was used to using in Classic, but that's not a deal breaker. They offer comprehensive training classes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Beth C.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Complicated System with Missing Functionality

Used Daily for 1+ year
Reviewed on 2020/01/29
Review Source: Capterra

Overall, I have been very disappointed in the service. Not easy to learn and Cvent should not have released a new version with very basic and essential capabilities missing.

Pros

Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

Cons

This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this was clearly communicated during the sales process. The app feature is very overpriced and extremely limited in its capabilities. Also, the system is not a full life-cycle system. There are no features to help centralize the actual planning of the event - it does have RFP and budgeting features, as well as registration, but completely ignores room set, a/v programming, etc. Doesn't eliminate having other documents and spreadsheets outside of the system for organizing events. So, I would not consider it an "event management" system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Amber S.
Industry: Hospitality
Company size: 1 001-5 000 Employees

Meets Most of our Needs

Used Daily for 6-12 months
Reviewed on 2020/06/29
Review Source: Capterra

My experience with Cvent Event Management has been rather positive. While I may see a better way to set things up to be more efficient I think it does a good job of completing the job.

Pros

I feel the software is fairly easy to use. Learning to do the key functions I need on a daily basis didn't take much time at all. The extra learning tools available, such as the community, help out a lot when tackling new parts of the software I was still learning about.

Cons

Some of the features aren't very efficient and can add unnecessary time to work. The media library, for example, isn't set up in a very intuitive way at all. This can make it difficult for multiple users to keep track of the files causing extra work in the long run. My biggest issue with the software is the amount of clicks it can take to complete some tasks. It may be a small task but requires many steps.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8,5/10
Based on 626 user ratings
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Cvent Pricing

Cvent Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Cvent for pricing information.

Contact Cvent for pricing information.

Value for Money
4,1/5
Based on 626 user ratings
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Cvent Features

Cvent Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,3/5
Based on 626 user ratings
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Categories

Additional information for Cvent

Additional information for Cvent

Key features of Cvent

  • ACH payment processing
  • Attendance management
  • Attendee tracking
  • Automated event reminders
  • Badge printing
  • Branded websites & tickets
  • Budget management
  • CRM integration
  • Calendar management
  • Capacity monitoring & management
  • Conference management
  • Contact database
  • Contact management
  • Custom, branded, flexible event websites
  • Customizable questions
  • Email invitations & reminders
  • Event ROI analytics
  • Event calendar
  • Event email marketing
  • Event management
  • Event payment processing
  • Event registration
  • Event reporting & statistics
  • Event scheduling
  • Event ticketing
  • Group buying
  • Hotel room booking
  • Lead capture
  • Meeting cost estimating
  • Meeting management
  • Mobile surveys
  • Mobile-friendly registrations
  • Online booking integration
  • PCI compliant
  • Pre-registration
  • Process management
  • QR / RFID scanning
  • Question library
  • RFP creation & sending
  • Real time reporting
  • Registration management
  • SSO
  • Social media tools
  • Supplier bid management & comparison
  • Survey creation & management
  • Survey templates
  • Surveys & feedback
  • Third party integration
  • Travel management
  • Venue sourcing
  • Workflow management

Benefits

  • Cvent's event management software is designed to help meeting and event planners more easily navigate every aspect of the event process.

  • Increase attendance by using Cvent event management software to create sophisticated marketing campaigns surrounding events.

  • Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.

  • Cvent FAQs

    Cvent FAQs

    Below are some frequently asked questions for Cvent.

    Q. What type of pricing plans does Cvent offer?

    Cvent offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Cvent for pricing information.

    Q. What are the main features of Cvent?

    Cvent offers the following features:

    • ACH payment processing
    • Attendance management
    • Attendee tracking
    • Automated event reminders
    • Badge printing
    • Branded websites & tickets
    • Budget management
    • CRM integration
    • Calendar management
    • Capacity monitoring & management
    • Conference management
    • Contact database
    • Contact management
    • Custom, branded, flexible event websites
    • Customizable questions
    • Email invitations & reminders
    • Event ROI analytics
    • Event calendar
    • Event email marketing
    • Event management
    • Event payment processing
    • Event registration
    • Event reporting & statistics
    • Event scheduling
    • Event ticketing
    • Group buying
    • Hotel room booking
    • Lead capture
    • Meeting cost estimating
    • Meeting management
    • Mobile surveys
    • Mobile-friendly registrations
    • Online booking integration
    • PCI compliant
    • Pre-registration
    • Process management
    • QR / RFID scanning
    • Question library
    • RFP creation & sending
    • Real time reporting
    • Registration management
    • SSO
    • Social media tools
    • Supplier bid management & comparison
    • Survey creation & management
    • Survey templates
    • Surveys & feedback
    • Third party integration
    • Travel management
    • Venue sourcing
    • Workflow management

    Q. Who are the typical users of Cvent?

    Cvent has the following typical customers:

    Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does Cvent support?

    Cvent supports the following languages:

    English

    Q. What type of pricing plans does Cvent offer?

    Cvent has the following pricing plans:

    Subscription

    Q. Does Cvent support mobile devices?

    Cvent supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Cvent integrate with?

    Cvent integrates with the following applications:

    Bedrock Data, Cisco Webex, Deem Work Fource, ImportOmatic, Jifflenow, Marketo Engage, Nimble, Pathable, Weblink Connect, atEvent

    Q. What level of support does Cvent offer?

    Cvent offers the following support options:

    Knowledge Base, Phone Support, Video Tutorials, Forum, Online Support