THE ONLY WEBINAR PLATFORM BUILT WITH MARKETERS IN MIND
4.3/5 (121 reviews)ON24 is on a mission to redefine how organizations engage with their audiences, powering interactive, data-rich webinars and content experiences that help people connect on a more human level and make smarter business decisions. Through the ON24 Engagement Platform, marketers can create Live, On Demand and Personalized Engagement, turn it into actionable intelligence and integrate it across their operations. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 Engagement than any other marketing channel.
Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.
Pros
The reason we went with On24 was for the broadcasting feature, and how easy it was to set up an event. We host between 25 and 35 live trainings a year, but up to a few years ago they were only for those would could travel to our facility. Our goal was to open the experience to a much larger audience through video, and On24 was the best solution.
One of my biggest requirements when choosing a platform was the ease of use for our attendees. Between making it very easy to sign in, and how customizable the user dashboard is, I was able to ensure the best user experience for my audience, most of whom don't use a computer much.
We are now in our second year with the platform and it continues to get better. The On24 team has been very responsive when we had any concern.
Cons
Our two biggest issues with the system have been:
Freezing and buffering problems with our audience. When we first starting using their platform, On24 was flash based. They have made strides to move to HTML 5 and adaptive bit rates, but we still get complaints of the video freezing. Most of the time, a browser refresh fixes it. I have a feeling that most of the other problems stem from someone watching Netflix in the other room.
The second is the mobile phone experience. For a standard webinar it would be ok, but it is unusable for broadcast video. Since they cannot have the slide widget and the media player open at the same time, it makes it way too cumbersome to switch from video to slide to Q&A and back. Until they have an app like Citrix, I tell all my attendees to never use their phones.
I am a webinar team of "ONE" in my media group, so it is crucial that I have a platform and vendor I can trust. We excelled in all KPIs for our webinar business last year, and having a great platform allowed me to achieve that.
Pros
Easy to learn, user friendly, and reliable. Other than a few quarks when doing a pre-record in for simulive events. Having a reliable and consistent platform is key for me. I know if I set it up to the specs ON24 provides, I'll get a quality product each time.
Cons
Few quirks that can't seem to be fixed. i.e. I can's pull raw lead reports in chrome, but I can in firefox. But, i find chrome is better for functionality while in presentation manager. So, basically this means I am constantly going between both browsers when creating, producing and reporting.
I produced a number of "simu-live" programs last year and I understand that the recording is done slide by slide, but when I have a single presenter and he wants to give a typical presentation in one continuous take, the slide transitions sometimes get caught up, and a few times I've had to go back and re-record.
So, I've asked the presenter to be mindful and pause in between each slide transition, and then it results in a bunch of dead air throughout. so, that can be a little tricky to navigate. But I've made it work.
sometimes the animations in simulive recording don't translate to the final rendering, which I can't seem to figure out why, when they transitioned during the taping. but again, just a small quirk.
We have one person in our organization who manages all webinars through that the organization runs. It was very difficult to get his time as we had plans to run more frequent webinars. We didn't have access to reports or even registered and attended list. we had to get that from him.
Once we moved onto ON24, there is two of us in my team who manage all of our webinars and training ourselves. We were able to run over 50 webinars in one year and thats only part of our overall job.
Many of the built in automation like On-Demand library, email notifications, ability to copy previous consoles, and use previous instructors BIO and photo saves us time an effort
Pros
The ease of setting and conducting up webinars. The detailed reporting lead generation capability.
Love the widgets and the ability to customize the console. We use Ideas and group chat a lot within our training webinars to keep the audience engaged.
Cons
When we have a webinar series, we can link them so individuals can register for all sessions by choosing on all sessions in the list. They are not notified, in case they miss one or are not able to automatically register for all.
At times, an individual will me mistake use a wrong email address and we need to go to each session to remove him, instead of being able to do that for all sessions.
Overall, we have a great experience with ON24. It's an easy and user friendly system. The reporting is very robust and helps us to really evaluate attendance and what marketing initiatives work well and which ones don't. We have found the capabilities to be satisfactory and we've been able to execute each webinar the way we've planned. The system is reliable and have experienced very few technical glitches. I would highly recommend (and do) this system to others.
Pros
The ON24 platform is very user friendly. The set-up of a webinar, collection of registration to the execution on the day of the webinar is great and so easy. The system is very reliable and we've experienced very few hick-ups along the way from a technological standpoint and the quality of the call on the live webinar is also reliable. The reporting capabilities are robust and above average in comparison to other suppliers.
Cons
While ON24 is a great webinar platform, the cost is higher than average which makes it an expensive platform to use. Also, the tech people that join the webinars for an added $500 or more fee, aren't always the best and have language barriers and aren't that proactive. It's apparent this has been outsourced overseas. However, ON24 has worked with us and enabled us request specific technicians which has been helpful.
Great experience. Love working with the ON24 team. They are very responsive when we are having issues but my only complaint is there are too many people to remember to contact for different issues our account may have. I feel like there's too many people that handle the Arrow account.
Pros
There are many features of the software and this makes it easy to customize each webinar. Functionality is great and ease of use by the users and attendees of the webinars. Love being able to customize the look and feel of your webinars and all the elements you can add.
Cons
We have had many issues with Screen Share and with attendees being about the hear or view the Live Presentations. Many times we can correct the issues that the attendees are having and most of the time it is a browser issue but there have been times that we have gotten complaints.
Contact ON24 directly for pricing information.
Benefits of ON24 Webcasting Solutions
Interactive & Engaging Audience Experience
With Webcast Elite, you can produce professional-quality, fully branded webcasts that deliver an engaging and interactive user experience, in just a few simple steps right from your computer.
No Downloads – Maximize Reach
No plugins or time consuming app installations to prevent viewers from accessing your content. Your webcasts are available everywhere and on popular mobile devices.
Easy-To-Use Tools For Producers & Presenters
Presentation tools built for the unique needs of the webcast presenter.
Powerful Analytics
Your webcasting programs are only as good as the data that defines your success. The ON24 platform empowers you with real-time graphical dashboards & drill down tools to prove your ROI, get leads to sales, and impact revenue.
Benefits of Virtual Environments
Engaging and Interactive Virtual Experiences
Offer your audience an engaging virtual experience with interactive locations, webcasts, social networking, scheduled chats, idea storming, blogs, and more. »
Enterprise Security and Reliability
Fully redundant enterprise-class platform that includes single sign on, employee authentication, role-based access, and other security features.
Design Your Environment with "Drag & Drop" Tools
Easy and intuitive tools to create and maintain your virtual environment.
Measure, Analyze, Adjust, and Optimize
Real-time reports allow you to measure user behavior, content popularity and social networking interactions.
Below are some frequently asked questions for ON24.
ON24 offers the following pricing plans:
Free Trial: Available
Contact ON24 directly for pricing information.
ON24 offers the following features:
ON24 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
ON24 supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
We do not have any information about what ON24 pricing plans
We do not have any information about what devices ON24 supports
ON24 integrates with the following applications:
Act-On, Aprimo Distributed Marketing, Marketo, Thought Industries
ON24 offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
The problem we had was reach. We could bring in all the best instructors in the world, but we could only impact the few we could cram into our training facility. Live interaction is very important to us, so that is what kept us from just recording them and posting them online. The community interaction is a must. Because of this, we knew we needed to utilize live video with interaction capabilities, but at the same time keep it simple enough that anyone could participate. How could we make them feel like they were in the room with us?
The biggest benefit we have seen is how quickly the HVAC industry has recognized us as a training leader. Most of the major manufacturers are now looking to us to help them educate their clients