ON24

ON24

THE ONLY WEBINAR PLATFORM BUILT WITH MARKETERS IN MIND

4.3/5 (197 reviews)

ON24 Overview

ON24 is on a mission to redefine how organizations engage with their audiences, powering interactive, data-rich webinars and content experiences that help people connect on a more human level and make smarter business decisions. Through the ON24 Engagement Platform, marketers can create Live, On Demand and Personalized Engagement, turn it into actionable intelligence and integrate it across their operations. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 Engagement than any other marketing channel.

Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, Japan, Mexico, United Kingdom, United States

Supported Languages

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 15 others, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

ON24 Reviews

Overall rating
4.3/5
92% positive reviews
103
Excellent
78
Very good
11
Average
3
Poor
2
Terrible
Tyler H.

"Changing the way we train"

Used Daily for 2+ years
Reviewed on 2019/02/05
Review Source: Capterra

The problem we had was reach. We could bring in all the best instructors in the world, but we could only impact the few we could cram into our training facility. Live interaction is very important to us, so that is what kept us from just recording them and posting them online. The community interaction is a must. Because of this, we knew we needed to utilize live video with interaction capabilities, but at the same time keep it simple enough that anyone could participate. How could we make them feel like they were in the room with us?
The biggest benefit we have seen is how quickly the HVAC industry has recognized us as a training leader. Most of the major manufacturers are now looking to us to help them educate their clients

Pros

The reason we went with On24 was for the broadcasting feature, and how easy it was to set up an event. We host between 25 and 35 live trainings a year, but up to a few years ago they were only for those would could travel to our facility. Our goal was to open the experience to a much larger audience through video, and On24 was the best solution.
One of my biggest requirements when choosing a platform was the ease of use for our attendees. Between making it very easy to sign in, and how customizable the user dashboard is, I was able to ensure the best user experience for my audience, most of whom don't use a computer much.
We are now in our second year with the platform and it continues to get better. The On24 team has been very responsive when we had any concern.

Cons

Our two biggest issues with the system have been:
Freezing and buffering problems with our audience. When we first starting using their platform, On24 was flash based. They have made strides to move to HTML 5 and adaptive bit rates, but we still get complaints of the video freezing. Most of the time, a browser refresh fixes it. I have a feeling that most of the other problems stem from someone watching Netflix in the other room.
The second is the mobile phone experience. For a standard webinar it would be ok, but it is unusable for broadcast video. Since they cannot have the slide widget and the media player open at the same time, it makes it way too cumbersome to switch from video to slide to Q&A and back. Until they have an app like Citrix, I tell all my attendees to never use their phones.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Colleen H.

Webinar Project Manager

Used Daily for 2+ years
Reviewed on 2019/01/11
Review Source: Capterra

I am a webinar team of "ONE" in my media group, so it is crucial that I have a platform and vendor I can trust. We excelled in all KPIs for our webinar business last year, and having a great platform allowed me to achieve that.

Pros

Easy to learn, user friendly, and reliable. Other than a few quarks when doing a pre-record in for simulive events. Having a reliable and consistent platform is key for me. I know if I set it up to the specs ON24 provides, I'll get a quality product each time.

Cons

Few quirks that can't seem to be fixed. i.e. I can's pull raw lead reports in chrome, but I can in firefox. But, i find chrome is better for functionality while in presentation manager. So, basically this means I am constantly going between both browsers when creating, producing and reporting.

I produced a number of "simu-live" programs last year and I understand that the recording is done slide by slide, but when I have a single presenter and he wants to give a typical presentation in one continuous take, the slide transitions sometimes get caught up, and a few times I've had to go back and re-record.
So, I've asked the presenter to be mindful and pause in between each slide transition, and then it results in a bunch of dead air throughout. so, that can be a little tricky to navigate. But I've made it work.

sometimes the animations in simulive recording don't translate to the final rendering, which I can't seem to figure out why, when they transitioned during the taping. but again, just a small quirk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Luuk M.

On24 is the best webinar tool if you are looking to cater todays user: mobile friendly and on-demand

Used Daily for 1+ year
Reviewed on 2019/10/03
Review Source: Capterra

great product, good service, friendly staff, bit pricey and definately not for all businesses due to that.

Pros

We use On24 daily and it helps us reach mobile users otherwise left out (due to bulky plug-ins) and it´s on-demand module really helped us build a whole new service. Additionally the real-time Reporting is great and provides valuable information. The integrations can be improved but overall it´s a great tool if you want a reliable software for today´s user-demands.

Cons

integrations are bit difficult, paid add-ons (e.g. lead-notification for one should really be a standard feature and send it by email if someone registers).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

Great Software for Webinars

Used Weekly for 2+ years
Reviewed on 2019/10/02
Review Source: Capterra

Fantastic! I would absolutely recommend this product to anyone! We have never had any glitch on a live webinar - which we had using other products. The software is simple and easy to use and gets the job done well!

Pros

Ease of use! I have NEVER used a software so simple and intuitive! It's always been easy to set up, and when On24 rolls out new features, they hold webinars that instruct those on how to use it. Those webinars are helpful, but even if you can't attend - the updates are pretty simple to navigate!

Cons

Chat - those on chat ALWAYS need an Event ID# even if you're simply asking a hypothetical question. I always get an answer, just takes some unnecessary exchanges at the beginning to get there.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Handled with Kid Gloves

Used Other for 2+ years
Reviewed on 2019/09/27
Review Source: Capterra

The stability of the platform and the ease of use with ON24's technical assistance has broadened the appeal of webinars throughout our company. More and more subject matter experts want to discuss webinars for their products, services and specific client training opportunities.

Pros

Responsive technical team
Continuous improvement to platform
Excellent initial and ongoing training
Highly customizable screens to promote our brand

Cons

Infrequent technical difficulties with firewalls and unique audience configurations are sometime difficult to overcome during a live webinar which annoy customers

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

ON24 Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Contact ON24 directly for pricing information.

ON24 Features

  • API
  • Chat
  • Real Time Reporting

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Conferencing
  • Instant Messaging
  • Monitoring
  • Real Time Analytics
  • Reporting & Statistics
  • Third Party Integration
  • Video Conferencing
  • Voice Mail

Additional information for ON24

Key features of ON24

  • Create and deliver professional-quality online presentations
  • Design Your Environment with "Drag & Drop" Tools
  • Easy-To-Use Tools For Producers & Presenters
  • Engaging and Interactive Virtual Experiences
  • Enterprise Security and Reliability
  • Interactive & Engaging Audience Experience
  • Measure, Analyze, Adjust, and Optimize
  • No Downloads – Maximize Reach
  • Powerful Analytics

Benefits

Benefits of ON24 Webcasting Solutions

Interactive & Engaging Audience Experience
With Webcast Elite, you can produce professional-quality, fully branded webcasts that deliver an engaging and interactive user experience, in just a few simple steps right from your computer.

No Downloads – Maximize Reach
No plugins or time consuming app installations to prevent viewers from accessing your content. Your webcasts are available everywhere and on popular mobile devices.

Easy-To-Use Tools For Producers & Presenters
Presentation tools built for the unique needs of the webcast presenter.

Powerful Analytics
Your webcasting programs are only as good as the data that defines your success. The ON24 platform empowers you with real-time graphical dashboards & drill down tools to prove your ROI, get leads to sales, and impact revenue.

Benefits of Virtual Environments

Engaging and Interactive Virtual Experiences
Offer your audience an engaging virtual experience with interactive locations, webcasts, social networking, scheduled chats, idea storming, blogs, and more. »

Enterprise Security and Reliability
Fully redundant enterprise-class platform that includes single sign on, employee authentication, role-based access, and other security features.

Design Your Environment with "Drag & Drop" Tools
Easy and intuitive tools to create and maintain your virtual environment.

Measure, Analyze, Adjust, and Optimize
Real-time reports allow you to measure user behavior, content popularity and social networking interactions.

ON24 FAQs

Below are some frequently asked questions for ON24.

Q. What type of pricing plans does ON24 offer?

ON24 offers the following pricing plans:

Free Trial: Available

Contact ON24 directly for pricing information.

Q. What are the main features of ON24?

ON24 offers the following features:

  • Create and deliver professional-quality online presentations
  • Design Your Environment with "Drag & Drop" Tools
  • Easy-To-Use Tools For Producers & Presenters
  • Engaging and Interactive Virtual Experiences
  • Enterprise Security and Reliability
  • Interactive & Engaging Audience Experience
  • Measure, Analyze, Adjust, and Optimize
  • No Downloads – Maximize Reach
  • Powerful Analytics

Q. Who are the typical users of ON24?

ON24 has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does ON24 support?

ON24 supports the following languages:

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does ON24 offer?

We do not have any information about what ON24 pricing plans

Q. Does ON24 support mobile devices?

We do not have any information about what devices ON24 supports

Q. What other apps does ON24 integrate with?

ON24 integrates with the following applications:

Act-On, Aprimo Distributed Marketing, Marketo

Q. What level of support does ON24 offer?

ON24 offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials