Salesforce App Cloud

Develop enterprise & customer-facing apps

4,2 /5 (175 reviews) Write a Review!

Salesforce App Cloud Overview

What is Salesforce App Cloud?

Salesforce App Cloud lets users build enterprise apps quickly that help connect employees, engage customers, track performance, and integrate everything. App Cloud is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.

Salesforce App Cloud offers an extensive feature set out of the box, which allows lines of business to develop enterprise apps without writing code. Visual tools allow administrators to build applications, create triggers and workflows, and manage the data architecture with a fully drag-and-drop interface. Best of all, applications built with Salesforce App Cloud are built once but run everywhere--on desktops, mobile phones, tablets, and even wearable devices. For custom solutions, Salesforce App Cloud allows developers to write code in any modern language, such as Node.js, PHP, Ruby, or Python (to name a few).

Salesforce App Cloud Overview

Pricing

Starting from
US$25,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Employee Apps Starter: $25 per user, per month.
Employee Apps Plus: $100 per user, per month.
Heroku Enterprise Starter: from $4000 per company, per month.
App Cloud Unlimited: contact Salesforce for a quote.


Salesforce App Cloud Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
Danish, Dutch, English, French, German and 3 others, Italian, Spanish, Swedish

Media

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Salesforce App Cloud Reviews

Salesforce App Cloud Reviews

Overall rating
4,2
/
5
Excellent
78

Very good
72

Average
17

Poor
5

Terrible
3

Value for Money
3,8
Features
4,2
Ease of Use
4
Customer Support
3,9
86% recommended this app
Naveen G.

Flexible development platform on the cloud

The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.


Jorge m. S.

Everything in one place

Before lightning, we had 2 software, one for chat and email, another one where we create the cases and logs, now everything is in one place.


Michael J.

Powerful Once You Learn How to Use It (But Expensive)


Ashleigh H.

Fantastic for large organisations but expensive

Great but too expensive for what we require. We've decided we'll be moving to an alternative supplier once our contract expires.


Ignacio C.

Was not used to it at first, now I would not go back.

great way to navigate information. Account/Opportunity views are so much easier to view and edit. This was definitely a step in the right direction with the platform.


Naveen G.
Industry: Computer Software
Company size: 51-200 Employees

Flexible development platform on the cloud

Used Daily for 2+ years
Reviewed on 2018/05/16
Review Source: Capterra

The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.

Pros

Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis.

Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities.

Trailhead and developer account are free resources available to build expertise on the product.

Excellent community of customers/partners is available to support queries.

Cons

Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jorge m. S.
Industry: Computer Hardware
Company size: 10 000+ Employees

Everything in one place

Used Daily for 1+ year
Reviewed on 2019/10/13
Review Source: Capterra

Before lightning, we had 2 software, one for chat and email, another one where we create the cases and logs, now everything is in one place.

Pros

Email, chat and logs platform in one place, you can chat with your customer, sent emails and reply, attach files in the logs (cases), this software have embedded the ScreenMeet software and works great, you can have remote connection.

Cons

In the start some bugs and errors, they were fixed couple months after.
Chat: no timer added yet, you don't know how long is the current chat.
If you have 2 chats, they are open in 2 tabs, if one customer close the chat, you don't know it until open the tab, should be great if there is an alarm or sound.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Michael J.
Company size: 51-200 Employees

Powerful Once You Learn How to Use It (But Expensive)

Used Daily for 2+ years
Reviewed on 2018/02/02
Review Source: SoftwareAdvice

Pros

Salesforce is the backbone of our company. It is tied into everything and used by every team. It is incredibly customizable and it seems they have a way to do almost anything you need. We use it for Sales, Support, Marketing, and product feature usage. We have it hooked into other apps and other saas products. This is the product that will scale with your business and can support a company at any stage of growth. There are a ton of integrations out of the box (on their salesforce exchange) and their APIs allow savvy developers to build custom integrations that aren't available.

Cons

When the company initially implemented it, they tried to "wing it" and it was a complete mess. You really need someone who knows what they are doing to setup, administer, and maintain the software. It is also expensive. We got grandfathered into some great pricing, but if we weren't, we're not sure we would be able to continue to use SFDC as we grow. SFDC also loves to gobble up other apps and brand them with the SFDC name. So they have become a jack of all trades - however, some of the things you can't do are surprising (just go check out their community page for all of the list of enhancements that haven't been implemented). For example, we use cases for our help desk, but there is a lot of functionality missing compared to a best in breed help desk software like ZenDesk. Support is terrible here by the way. They really push you toward self-service or community based service. You're lucky if you ever get a response.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Ashleigh H.
Industry: Accounting
Company size: 51-200 Employees

Fantastic for large organisations but expensive

Used Daily for 6-12 months
Reviewed on 2020/07/26
Review Source: Capterra

Great but too expensive for what we require. We've decided we'll be moving to an alternative supplier once our contract expires.

Pros

It's great how robust the system is. It really helped us implement better support and sales processes within the business

Cons

Setup is extremely difficult, which is why they recommend you use a third party partner which is extremely expensive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Ignacio C.
Industry: Computer Software
Company size: 501-1 000 Employees

Was not used to it at first, now I would not go back.

Used Daily for 2+ years
Reviewed on 2019/12/06
Review Source: Capterra

great way to navigate information. Account/Opportunity views are so much easier to view and edit. This was definitely a step in the right direction with the platform.

Pros

Lightning view took Salesforce to a whole other Level. It is cleaner and sharper and over all a better easier way to navigate through the platform.

Cons

At first it was really hard to use because I was not used to it. I had been using the classic view for so long that this just didn't fit the way I worked. Once I was forced to use lighting and got used to it. I don't know why I was punishing myself using the other view

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,9/10
Based on 175 user ratings
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Salesforce App Cloud Pricing

Salesforce App Cloud Pricing

Starting from
US$25,00/month
Free Trial
Free
Subscription
Value for money

Employee Apps Starter: $25 per user, per month.
Employee Apps Plus: $100 per user, per month.
Heroku Enterprise Starter: from $4000 per company, per month.
App Cloud Unlimited: contact Salesforce for a quote.

Employee Apps Starter: $25 per user, per month.
Employee Apps Plus: $100 per user, per month.
Heroku Enterprise Starter: from $4000 per company, per month.
App Cloud Unlimited: contact Salesforce for a quote.

Value for Money
3,8/5
Based on 175 user ratings
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Salesforce App Cloud Features

Salesforce App Cloud Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,2/5
Based on 175 user ratings
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Categories

Additional information for Salesforce App Cloud

Additional information for Salesforce App Cloud

Key features of Salesforce App Cloud

  • Account management
  • AppExchange app store
  • Assets & work orders
  • Authentication
  • Cloud database
  • Contact management
  • Custom app development
  • Custom objects, fields & relationships
  • Customizable reports and dashboards
  • Employee community
  • Event logging and auditing
  • Event tracking
  • File & document management
  • Full Platform as a Service (PaaS)
  • Fully customizable UI
  • Global enterprise cloud infrastructure
  • Global search
  • Integrated social collaboration tools
  • Integration
  • Integration with Active Directory
  • Mobile development kit
  • Mobile services
  • Point-and-click development
  • Process builder
  • Programmatic development
  • Real-time APIs
  • Sandboxes
  • Schema builder
  • Sharing & permission management
  • Task tracking
  • Translation workbench
  • Visual development
  • Workflow & approvals
  • Workflow engine

Benefits

Full PaaS (no hardware or underlying systems to manage)
Visual Development (Page Builder, Community Builder, App Builder, Process Builder, & Data Schema Builder)
Programmatic Development (Support for all Modern Languages, Team Administration, Access Controls, Logging)
Mobile Services (SDK, Push Notifications, Geolocation, Offline)
Integration (APIs, SOAP, REST, Point-and-Click Tools)

Salesforce App Cloud FAQs

Salesforce App Cloud FAQs

Below are some frequently asked questions for Salesforce App Cloud.

Q. What type of pricing plans does Salesforce App Cloud offer?

Salesforce App Cloud offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Free, Subscription

Free Trial: Available

Employee Apps Starter: $25 per user, per month. Employee Apps Plus: $100 per user, per month. Heroku Enterprise Starter: from $4000 per company, per month. App Cloud Unlimited: contact Salesforce for a quote.

Q. What are the main features of Salesforce App Cloud?

Salesforce App Cloud offers the following features:

  • Account management
  • AppExchange app store
  • Assets & work orders
  • Authentication
  • Cloud database
  • Contact management
  • Custom app development
  • Custom objects, fields & relationships
  • Customizable reports and dashboards
  • Employee community
  • Event logging and auditing
  • Event tracking
  • File & document management
  • Full Platform as a Service (PaaS)
  • Fully customizable UI
  • Global enterprise cloud infrastructure
  • Global search
  • Integrated social collaboration tools
  • Integration
  • Integration with Active Directory
  • Mobile development kit
  • Mobile services
  • Point-and-click development
  • Process builder
  • Programmatic development
  • Real-time APIs
  • Sandboxes
  • Schema builder
  • Sharing & permission management
  • Task tracking
  • Translation workbench
  • Visual development
  • Workflow & approvals
  • Workflow engine

Q. Who are the typical users of Salesforce App Cloud?

Salesforce App Cloud has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Freelancers, Mid Size Business

Q. What languages does Salesforce App Cloud support?

Salesforce App Cloud supports the following languages:

Danish, Dutch, English, French, German, Italian, Spanish, Swedish

Q. What type of pricing plans does Salesforce App Cloud offer?

Salesforce App Cloud has the following pricing plans:

Free, Subscription

Q. Does Salesforce App Cloud support mobile devices?

We do not have any information about what devices Salesforce App Cloud supports

Q. What other apps does Salesforce App Cloud integrate with?

Salesforce App Cloud integrates with the following applications:

Cayzu, GetFeedback, Pardot, Proposable, Recurly, SAP Litmos, Sage Intacct, Seismic, Selectica CPQ, Vocalcom

Q. What level of support does Salesforce App Cloud offer?

Salesforce App Cloud offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials