About Salesforce Platform

Salesforce App Cloud lets users build enterprise apps quickly that help connect employees, engage customers, track performance, and integrate everything. App Cloud is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.

Salesforce App Cloud offers an extensive feature set out of the box, which allows lines of business to develop enterprise apps without writing code. Visual tools allow administrators to build applications, create triggers and workflows, and manage the data architecture with a fully drag-and-drop interface. Best of all, applications built with Salesforce App Cloud are built once but run everywhere--on desktops, mobile phones, tablets, and even wearable devices. For custom solutions, Salesforce App Cloud allows developers to write code in any modern language, such as Node.js, PHP, Ruby, or Python (to name a few).

Pricing starting from:

US$25,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Salesforce Platform

Full PaaS (no hardware or underlying systems to manage)
Visual Development (Page Builder, Community Builder, App Builder, Process Builder, & Data Schema Builder)
Programmatic Development (Support for all Modern Languages, Team Administration, Access Controls, Logging)
Mobile Services (SDK, Push Notifications, Geolocation, Offline)
Integration (APIs, SOAP, REST, Point-and-Click Tools)

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

Supported Languages

Danish, Dutch, English, French, German and 3 others, Italian, Spanish, Swedish

Pricing starting from:

US$25,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

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Features

Total features of Salesforce Platform: 47

  • API
  • Access Controls/Permissions
  • Accounting
  • Action Management
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Benchmarking
  • Business Process Automation
  • Code Development
  • Code Editing
  • Collaboration Tools
  • Compatibility Testing
  • Configurable Workflow
  • Contact Management
  • Customizable Fields
  • Data Management
  • Data Modeling
  • Database Support
  • Debugging
  • Deployment Management
  • Document Management
  • Drag & Drop
  • Employee Recognition Software
  • Event Tracking
  • For Developers
  • Geolocation
  • Goal Management
  • Graphical User Interface
  • Integrated Development Environment
  • Iteration Management
  • Mobile Development
  • Negative Feedback Management
  • No-Code
  • Performance Management
  • Pulse Surveys
  • Question Library
  • Reporting & Statistics
  • Reporting/Analytics
  • Software Development
  • Source Control
  • Task Progress Tracking
  • Third Party Integrations
  • Visual Modeling
  • Web App Development
  • Web/Mobile App Development
  • Workflow Management

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Reviews

Overall rating

4,2 /5
(177)
Value for Money
3,8/5
Features
4,2/5
Ease of Use
4/5
Customer Support
3,9/5

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Showing 5 reviews of 177
Naveen G.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flexible development platform on the cloud

Reviewed on 2018/05/16

The Product is very powerful. It provides flexibility to build almost any kind of applications. ...

The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.

Pros

Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis.

Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities.

Trailhead and developer account are free resources available to build expertise on the product.

Excellent community of customers/partners is available to support queries.

Cons

Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.

Jorge m. S.
Overall rating
  • Industry: Computer Hardware
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Everything in one place

Reviewed on 2019/10/13

Before lightning, we had 2 software, one for chat and email, another one where we create the cases...

Before lightning, we had 2 software, one for chat and email, another one where we create the cases and logs, now everything is in one place.

Pros

Email, chat and logs platform in one place, you can chat with your customer, sent emails and reply, attach files in the logs (cases), this software have embedded the ScreenMeet software and works great, you can have remote connection.

Cons

In the start some bugs and errors, they were fixed couple months after.
Chat: no timer added yet, you don't know how long is the current chat.
If you have 2 chats, they are open in 2 tabs, if one customer close the chat, you don't know it until open the tab, should be great if there is an alarm or sound.

Danny C.
Overall rating
  • Industry: Computer Software
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

The gold standard for CRM

Reviewed on 2021/02/26

Pros

It's the best CRM out there. So long as you have a salesforce guru on your team, anything can be built or accomplished.

Cons

It can be glitchy and slow. I know it's processing a ton of information, but it is very frustrating writing a bunch of notes out, going to save, then it doesn't do so and having to start over.

Michael J.
Overall rating
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Powerful Once You Learn How to Use It (But Expensive)

Reviewed on 2018/02/02

Pros

Salesforce is the backbone of our company. It is tied into everything and used by every team. It is incredibly customizable and it seems they have a way to do almost anything you need. We use it for Sales, Support, Marketing, and product feature usage. We have it hooked into other apps and other saas products. This is the product that will scale with your business and can support a company at any stage of growth. There are a ton of integrations out of the box (on their salesforce exchange) and their APIs allow savvy developers to build custom integrations that aren't available.

Cons

When the company initially implemented it, they tried to "wing it" and it was a complete mess. You really need someone who knows what they are doing to setup, administer, and maintain the software. It is also expensive. We got grandfathered into some great pricing, but if we weren't, we're not sure we would be able to continue to use SFDC as we grow. SFDC also loves to gobble up other apps and brand them with the SFDC name. So they have become a jack of all trades - however, some of the things you can't do are surprising (just go check out their community page for all of the list of enhancements that haven't been implemented). For example, we use cases for our help desk, but there is a lot of functionality missing compared to a best in breed help desk software like ZenDesk. Support is terrible here by the way. They really push you toward self-service or community based service. You're lucky if you ever get a response.

Brad M.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great platform for managing your business and a fantastic UI upgrade from Classic

Reviewed on 2019/01/22

Lightning is definitely the future of Salesforce and the vast majority of their new features and...

Lightning is definitely the future of Salesforce and the vast majority of their new features and resources seem to be going towards Lightning. If you have not yet made the switch from Classic to Lightning, I would recommend doing it soon. And if you are getting into Salesforce for the first time, start with Lightning so you don't have to switch later.

Pros

A lot more user friendly and a much better UI than Salesforce Classic. It came out with a lot less features than classic, but in the past few months and years they have dedicated a lot of resources to improving Lightning to not only compare to Classic, but I think it now has even more features.

Cons

There is a learning curve to getting Lightning up and running. I would definitely recommend spending some time in the SF trailheads to get the ins and outs of Lightning before you switch from classic or sign up to start.

Showing 5 reviews of 177 Read all reviews

Salesforce Platform FAQs

Below are some frequently asked questions for Salesforce Platform.

Salesforce Platform offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Employee Apps Starter: $25 per user, per month. Employee Apps Plus: $100 per user, per month. Heroku Enterprise Starter: from $4000 per company, per month. App Cloud Unlimited: contact Salesforce for a quote.

We do not have any information about Salesforce Platform features

Salesforce Platform has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Salesforce Platform supports the following languages:

Danish, Dutch, English, French, German, Italian, Spanish, Swedish

Salesforce Platform supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Salesforce Platform has

Salesforce Platform offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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