Influitive

Customer-Powered Growth

4,7 /5 (212 reviews) Write a Review!

Influitive Overview

What is Influitive?

Influitive allows you to build a community and invite your customers to complete missions, referrals, product reviews, social media posts, and participate in a modern forum with ideation, Q&A, voting and more! As they engage with personalized content, targeted at individuals or groups, they build a stronger relationship with your business and each other, while getting rewarded for their time. You’ll be able to easily visualize and report on the ROI of all engagement in your community.

Influitive Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Pricing is determined based on the feature set you need available to run your advocate marketing community. Talk with an advocacy specialist to learn more.


Influitive Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Get your advocates to complete fun, educational and business-related challenges
Make it easy and rewarding for your advocates to submit referrals
Make it easy for your advocates to complete challenges anywhere, anytime
Easily track, analyze and report on acts of advocacy completed
See the status of submitted referrals at a glance
Influitive video Influitive screenshot: Get your advocates to complete fun, educational and business-related challenges Influitive screenshot: Make it easy and rewarding for your advocates to submit referrals Influitive screenshot: Make it easy for your advocates to complete challenges anywhere, anytime Influitive screenshot: Easily track, analyze and report on acts of advocacy completed Influitive screenshot: See the status of submitted referrals at a glance

Influitive Reviews

Influitive Reviews

Overall rating
4,7
/
5
Excellent
155

Very good
52

Average
4

Poor
1

Terrible
0

Value for Money
4,4
Features
4,5
Ease of Use
4,5
Customer Support
4,8
98% recommended this app
Nicholas C.

Producing Great Results!

The idea of customer advocacy and customer marketing is a new way of thinking within B2B business. I feel fortunate that we have chosen a partnership with Influitive, who in my mind, is the leader in this particular space. Our implementation was quite easy and even with my competing priority of creating an online user community at the same time.
Their customer support is quite incredible. They are timely, polite, and sure to close the loop. The knowledge base articles are great and usually show walk-throughs and how-to's on nearly everything. I also appreciate their willingness to continue to foster partnership through ongoing coaching with advocacy experts every two weeks. They have even gone so far as to add me to a great SLACK group with Awesome Advocate Marketers from around the world to learn and grow.
As a result of our coaching, execution, and leveraging the software within the first 30 days we have had 12 new software reviews, 9 referral leads, and 10+ users raising their hand to be references. I have been blown away with our results and so have my executives. We are going to continue to build on our early success and leverage this tool at an upcoming event - specifically with Influitive's great mobile app.
Another thing I appreciate about Influitive is they are constantly learning, growing and trying new things. Their own VIP AdvocateHub is a great place to learn about the company, what's coming around the corner, and also great advice to incorporate into your own hub.
We are really looking forward to continuing our success with our Hub and ultimately mobilizing our advocates to spread the footprint of our brand and services via word of mouth, social, and reviews while having fun at the same time!


Jessica M.

Influitive's Advocate Hub Helps Me Drive Results for My Organization and Mobilize Advocates


Mike S.

Buggy, Unreliable Software. Support is Non-existant

While we have had positive results with Influitive, we have faced numerous challenges. The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software). My first few weeks with Influitive went like this: sales member left items out of the contract and rushed us to sign it (we did, realized our mistake, and accepted it). The company forgot to actually setup our hub (we had to email them to get them to give us what we purchased). The next thing I know I'm receiving crude calls from someone claiming to be their legal team telling me I'm being sued for someone else's account (yes they messed that up). Later, when we tried to purchase the item that was left out of the contract, they tried a bait and switch and tried again to sell us something we didn't want in place of what we specifically asked for. It's gotten to the point where we file a ticket knowing support will tell us to ignore it, and every senior person we've reached out to at the company is leaving or moving positions and unable to help us (redirecting us to other people who we never hear from).


Blake W.

Growing your program with Influitive...


Alvin Q.

Great Product = Great Results


Nicholas C.
Industry: Information Technology & Services
Company size: 51-200 Employees

Producing Great Results!

Used Daily for 1-5 months
Reviewed on 2016/08/30
Review Source: GetApp

The idea of customer advocacy and customer marketing is a new way of thinking within B2B business. I feel fortunate that we have chosen a partnership with Influitive, who in my mind, is the leader in this particular space. Our implementation was quite easy and even with my competing priority of creating an online user community at the same time.
Their customer support is quite incredible. They are timely, polite, and sure to close the loop. The knowledge base articles are great and usually show walk-throughs and how-to's on nearly everything. I also appreciate their willingness to continue to foster partnership through ongoing coaching with advocacy experts every two weeks. They have even gone so far as to add me to a great SLACK group with Awesome Advocate Marketers from around the world to learn and grow.
As a result of our coaching, execution, and leveraging the software within the first 30 days we have had 12 new software reviews, 9 referral leads, and 10+ users raising their hand to be references. I have been blown away with our results and so have my executives. We are going to continue to build on our early success and leverage this tool at an upcoming event - specifically with Influitive's great mobile app.
Another thing I appreciate about Influitive is they are constantly learning, growing and trying new things. Their own VIP AdvocateHub is a great place to learn about the company, what's coming around the corner, and also great advice to incorporate into your own hub.
We are really looking forward to continuing our success with our Hub and ultimately mobilizing our advocates to spread the footprint of our brand and services via word of mouth, social, and reviews while having fun at the same time!

Pros

You truly get out what you put in. The time spent building campaigns and targeted challenges are directly related to what results you're able to yield thereafter.
Their customer support is incredible. Their coaching is very helpful and they are all about building value for your Hub. If you are the sponsor, rest assured you will have plenty of benchmarking and metrics to present to your executive teams.

Cons

No real cons to speak of at this time. Like any other B2B company, they are interested in appending add-on solutions such as API links to Marketo, Salesforce, SSO etc. These do cost money and are typically not included in a base contract.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jessica M.
Industry: Education Management
Company size: 11-50 Employees

Influitive's Advocate Hub Helps Me Drive Results for My Organization and Mobilize Advocates

Used Daily for 2+ years
Reviewed on 2017/11/14
Review Source: GetApp

Pros

We're using the AdvocateHub to run our advocate marketing program - Homeroom. The tool helps us communicate with our customers in a meaningful way and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by building out testimonials, a reference pool, and revenue through referrals.

The tool is intuitive, easy to use and is adaptable. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies.

Influitive is committed to ensuring their customers are successful. I noticed from the beginning that the company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship.

Cons

I can not think of anything that can be changed or improved upon. In order to have a successful Advocate Marketing program, you need to have someone to execute and manage it. Also, I would advise that you start with your strategy and use that as your guiding light.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mike S.
Industry: Telecommunications
Company size: 1 001-5 000 Employees

Buggy, Unreliable Software. Support is Non-existant

Used Daily for 2+ years
Reviewed on 2019/11/19
Review Source: Capterra

While we have had positive results with Influitive, we have faced numerous challenges. The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software). My first few weeks with Influitive went like this: sales member left items out of the contract and rushed us to sign it (we did, realized our mistake, and accepted it). The company forgot to actually setup our hub (we had to email them to get them to give us what we purchased). The next thing I know I'm receiving crude calls from someone claiming to be their legal team telling me I'm being sued for someone else's account (yes they messed that up). Later, when we tried to purchase the item that was left out of the contract, they tried a bait and switch and tried again to sell us something we didn't want in place of what we specifically asked for. It's gotten to the point where we file a ticket knowing support will tell us to ignore it, and every senior person we've reached out to at the company is leaving or moving positions and unable to help us (redirecting us to other people who we never hear from).

Pros

I've used Influitive for several years. It can drive results if implemented correctly and with dedicated resources. The platform offers a nice balance for users with challenges, rewards, a messaging center, and a new focus on a forum (although if you already have a forum you cannot turn this off and they will force you to use it).

Cons

The company has changed directions pushing the forum over the challenges (the initial reason Influitive was created). The software is often unreliable, with our team finding bugs and issues almost daily. These issues range from targeting (advocates not receiving challenges), inaccurate counts, data disappearing, and blatant issues in production such as when they broke the rewards page or the challenge forms. We have numerous complaints from our users, and people complaining that it doesn't work. In less than a year we have filed probably over 20 bugs - most of which support ignores. The most common response we get is "it will fix itself eventually." While they have an API, it's very random and not well designed. For example, there is a groups endpoint, but the only way to get the group ID is to go back into the admin, go into reports, dig into the report, pivot and filter, and then eventually you'll find a hidden ID that doesn't match the group ID used throughout the system. The forum likewise is extremely buggy - although they've made vast improvements. Now posts and responses at least show up in order, although moderation and editing capabilities are a far cry from any other available forum solution (in most cases limited or non-existent). If users need to be able to copy/ paste code examples - you can forget it (this feature, while available doesn't work and is as you guessed it, extremely buggy). Unfortunately, this is the tip of the iceberg.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Blake W.
Industry: Computer Software
Company size: 1 001-5 000 Employees

Growing your program with Influitive...

Used Daily for 1+ year
Reviewed on 2017/11/29
Review Source: GetApp

Pros

It gamifies advocate engagement to the point where it's not too "cheesy" on their end. Participation feels organic and can be as serious or fun as you want it to be. I feel this was something other vendors attempted but could never do as well.

The AdvocateHub provides detailed metrics so that we can accurately present our success to other departments. Plenty of reports are at our fingertips and can be pulled quickly or sent automatically on a week-week, month-month basis. We needed that to be there and done well, it was selling point for the AdvocateHub.

Customer advocates in our AdvocateHub are encouraged to engage daily and Influitive does a great job to coach us on how to do just that. You're never left in the dark or left alone to fend for yourself and your customers. Influitive is there with you to coach you through the process and truly cares about getting the most out of your new AdvocateHub. "You're their only customer" is the feeling you get from them.

Cons

It's a growing vendor so there can still be a few dents in the software here and there. Targeting and uploading content can sometimes take a bit of time at certain points in the day but nothing that has hindered us so far.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alvin Q.
Industry: Information Technology & Services
Company size: 501-1 000 Employees

Great Product = Great Results

Used Daily for 1+ year
Reviewed on 2017/12/18
Review Source: GetApp

Pros

The AdvocateHub is a great product that many companies could make use of. Customer marketing and customer advocacy go hand in hand and it's on the rise. Before Influitive, I had no idea this was such a thing in marketing. With great effort comes great results which is what I've seen over the past 2 years. We have got feedback rather quickly from our advocates on their hub experience as well as product feedback which is great and beneficial. We have also been able to drive a ton of reviews, referrals, reference calls as well. Tons of quotes and testimonials that we share via Social Media have came from our hub. I believe if you utilize it in every opportunity that you get then you are definitely getting way more than your money's worth for this amazing product. The discussion forum is also a great place for our advocates to discuss our product as well as other things.

Cons

Over the past few months, Influitive has been buggy at times as well as e-mail digests going out slower than usual due to lag times (Tuesday mornings on the West Coast) There's been maintenance issues during the day.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 212 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Influitive Pricing

Influitive Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Pricing is determined based on the feature set you need available to run your advocate marketing community. Talk with an advocacy specialist to learn more.

Pricing is determined based on the feature set you need available to run your advocate marketing community. Talk with an advocacy specialist to learn more.

Value for Money
4,4/5
Based on 212 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Influitive Features

Influitive Features

API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,5/5
Based on 212 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Influitive

Additional information for Influitive

Key features of Influitive

  • Automated Reward Fulfillment
  • CRM Integration
  • Challenge Editor
  • Custom Branding
  • Data Export
  • Gamification & Leaderboards
  • Messaging & Feedback
  • Mobile & Web Presence
  • Multi-channel
  • Open API
  • Perks Management
  • Points, Badges, & Levels
  • Referrals Management
  • Rewards Catalog
  • Sales Reference Automation
  • Segmentation
  • Social Network Integration

Benefits

-Drive new leads and higher conversion rates from your advocates’ referrals with referral automation and sales reference management
-Accelerate sales cycles by surrounding prospects with social proof and easily providing reference calls
-Deepen customer engagement and build 1:1 relationships, ultimately increasing customer retention
-Integrate with your CRM, marketing automation and other apps to facilitate every step of the customer journey
-Get quotes and testimonials to easily drive more user-generated content
-Generate brand awareness and increase sales through word of mouth marketing
-Segment and target individual advocates and groups to provide a personalized experience to every user
-Create a community through discussion boards and advocate-to-advocate messaging
-Receive meaningful product feedback and increase your pool of beta testers by leveraging the wisdom of the crowd
-Report on the impact of your efforts using advanced analytics and unique ROI tracking

Influitive FAQs

Influitive FAQs

Below are some frequently asked questions for Influitive.

Q. What type of pricing plans does Influitive offer?

Influitive offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Pricing is determined based on the feature set you need available to run your advocate marketing community. Talk with an advocacy specialist to learn more.

Q. What are the main features of Influitive?

Influitive offers the following features:

  • Automated Reward Fulfillment
  • CRM Integration
  • Challenge Editor
  • Custom Branding
  • Data Export
  • Gamification & Leaderboards
  • Messaging & Feedback
  • Mobile & Web Presence
  • Multi-channel
  • Open API
  • Perks Management
  • Points, Badges, & Levels
  • Referrals Management
  • Rewards Catalog
  • Sales Reference Automation
  • Segmentation
  • Social Network Integration

Q. Who are the typical users of Influitive?

Influitive has the following typical customers:

Large Enterprises, Non Profit, Mid Size Business

Q. What languages does Influitive support?

Influitive supports the following languages:

English

Q. What type of pricing plans does Influitive offer?

Influitive has the following pricing plans:

Subscription

Q. Does Influitive support mobile devices?

Influitive supports the following devices:

Android, iPhone

Q. What other apps does Influitive integrate with?

Influitive integrates with the following applications:

Gainsight PX, Gooddata, Hootsuite, Marketo Engage, Marketo Engage, RO Innovation, ReferenceEdge, Skilljar, Twitter, Uberflip

Q. What level of support does Influitive offer?

Influitive offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials