Antavo

Loyalty Management Platform for Fashion and Retail

4,3 /5 (15 reviews) Write a Review!

Antavo Overview

What is Antavo?

Antavo provides a SaaS platform and strategy to create customer retention programs that change customer behaviour and increase lifetime value. We turn customer data into personalised, omnichannel experiences through Recognition Loyalty™.

See your customers wherever they are. Brands and retailers can achieve the signgle customer view through connecting the online and offline purchases, and getting to know their customers - with innovative mobile passes and cards.

Encourage the behaviour that you represent. Go beyond rewarding transactions, and reward anything that matter to your brand. E.g. athleisure brands can reward going for a run or completing weekly challenges. Eco-conscious companies can reward bringing back old clothes for recycling. You can encourage people to wear garments, visit your website, or refer a friend - all these with a network of retail tech providers Antavo is working with.

Provide experiences and exclusivity. Create private shopping clubs and special interest groups. Limit access and grant more value to selected customers. Antavo helps achieve personalized communication based on various behavioral mechanics.

Clients include the best breed of retail and fashion brands, like Toys'​'R'​'Us, PEPSICO, Simply Be, JD Williams, Jimmy Jazz and LuisaViaRoma. Antavo's best ecommerce success story is with LuisaViaRoma, who were able to increase their revenues by 8% - and subsequently won the Ecommerce Award for Excellence in the UK in 2018 for Antavo.

Antavo Overview

Pricing

Starting from
US$1 500,00/month

Pricing options

Free Trial
Subscription
Value for money

Please contact us for more information and a personalized demo: https://antavo.com/book-demo


Antavo Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
English

Media

Loyalty programs powered by Antavo are able to incentivise customer behaviour through all channels - online, mobile, in-store and even in the daily life of customers - when they are working out, talking with friends or wearing your products.
Recognition Loyalty™ is a concept for new customer engagement programs that fit the attention span and thirst for experiences of the 21st-century customer. It enhances the traditional concept by adding new layers, to change customer behaviour.
You can reward and track customer actions not only when they buy, but also when they perform other activities. Antavo enables marketers to connect with customers outside the buying cycle.
With Antavo’s Customer Experience Automation, you can set up rules and campaigns in seconds. It’s an easy-to-use interface to launch campaigns for customer segments - like a weekend-long double point event for “sleeper” in a selected country.
Implementing a retention strategy often comes with many repetitive tasks. Antavo developed a way for end users to be more efficient. With so many improvements delivered, marketers and CRM executives can spend more time focusing on the creative part.
Antavo video Antavo video Antavo video Antavo video Antavo video Antavo screenshot: Loyalty programs powered by Antavo are able to incentivise customer behaviour through all channels - online, mobile, in-store and even in the daily life of customers - when they are working out, talking with friends or wearing your products. Antavo screenshot: Recognition Loyalty™ is a concept for new customer engagement programs that fit the attention span and thirst for experiences of the 21st-century customer. It enhances the traditional concept by adding new layers, to change customer behaviour. Antavo screenshot: You can reward and track customer actions not only when they buy, but also when they perform other activities. Antavo enables marketers to connect with customers outside the buying cycle. Antavo screenshot: With Antavo’s Customer Experience Automation, you can set up rules and campaigns in seconds. It’s an easy-to-use interface to launch campaigns for customer segments - like a weekend-long double point event for “sleeper” in a selected country. Antavo screenshot: Implementing a retention strategy often comes with many repetitive tasks. Antavo developed a way for end users to be more efficient. With so many improvements delivered, marketers and CRM executives can spend more time focusing on the creative part. Antavo screenshot: Antavo screenshot: Antavo screenshot: Antavo screenshot: Antavo screenshot:

Antavo Reviews

Antavo Reviews

Overall rating
4,3
/
5
Excellent
10

Very good
3

Average
0

Poor
0

Terrible
2

Value for Money
4,6
Features
3,8
Ease of Use
4,6
Customer Support
4,8
87% recommended this app
Dhaval patel - G.

Amazing app... Great response


Shana L.

Great loyalty program

We were searching for a loyalty program in order to differentiate ourselves from the competition. Antavo fill the bill to a tee. It can be customized and fits with the aesthetic of our website too.


Verified Reviewer

Antavo - Piece of Crap!

Antavo - What should I say? I'am horribly disappointed. I'am on the expert plan trial (2nd day). Have set up a photo contest. My problems with Antavo are as follows:

1) The Antavo dashboard doest load at all on phones. So, you cannot manage your campaign on the move. Better carry your desktop or laptop with you wherever you go.

2) In the "photo contest" app, the "upload file" link does not trigger anything on Android devices. It's a dead link. Nothing happens! I ran the photo contest for 2 days just to see there were no participants. It works on the microsite though. Also works on laptop and iOS.

3) On the website they mentioned about "email+phone support" for the "Expert" plan. But I do not find any contact number anywhere.

4) So, the phone support is available only when the trial is over and once you pay?? What's the point of free trial at the first place? HORRIBLE!!


Lg

I love it

Antavo delivers. Period. They not only have a great customer service, but also seems to be better than other solutions out there. Antavo excels both in customer acquisition and engagement. Love their newsletter integrations. Note that there are some negligible bugs, else A+. This is the only reason why I am giving them 4 stars.


Janet jiang

This is the best!

Antavo is a super easy to use tool. I like its templates, which make creating a beautiful promotion without HTML knowledge possible. That’s why Antavo is the only Facebook promotion app that we are using. We are very satisfied with it.


Dhaval patel - G.

Amazing app... Great response

Used Daily for Free Trial
Reviewed on 2018/04/19
Review Source: GetApp

Pros

Sleeek and treandy to use, makes us feeel good and warmth.. loved to use it daily antavo application is must

Cons

The only cons of this app is that it doeant cum up with the regional language mostly the English language is us3d

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shana L.
Industry: Education Management
Company size: 2-10 Employees

Great loyalty program

Used Weekly for 2+ years
Reviewed on 2019/09/09
Review Source: Capterra

We were searching for a loyalty program in order to differentiate ourselves from the competition. Antavo fill the bill to a tee. It can be customized and fits with the aesthetic of our website too.

Pros

Antavo is a great loyalty program. It is extremely user friendly and includes various features. Antavo's customer service goes above and beyond and contributes advice and help consistently. Antavo is vested in the success of their app and offers feedback and assistance in order to optimize campaigns and conversions.

Cons

We love it all and highly recommend it to businesses of all sizes.

Response from Antavo

Dear Shana,

Thank you for your great feedback. It is a pleasure working with you and we are so happy that you are satisfied with our platform and services.

Andrea Fejer
Account Manager
Antavo Loyalty Management Platform

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Company size: Self Employed

Antavo - Piece of Crap!

Reviewed on 2015/02/09
Review Source: GetApp

Antavo - What should I say? I'am horribly disappointed. I'am on the expert plan trial (2nd day). Have set up a photo contest. My problems with Antavo are as follows:

1) The Antavo dashboard doest load at all on phones. So, you cannot manage your campaign on the move. Better carry your desktop or laptop with you wherever you go.

2) In the "photo contest" app, the "upload file" link does not trigger anything on Android devices. It's a dead link. Nothing happens! I ran the photo contest for 2 days just to see there were no participants. It works on the microsite though. Also works on laptop and iOS.

3) On the website they mentioned about "email+phone support" for the "Expert" plan. But I do not find any contact number anywhere.

4) So, the phone support is available only when the trial is over and once you pay?? What's the point of free trial at the first place? HORRIBLE!!

Pros

1) Good email options
2) Customization of the contest pages is pretty simple
3) The mechanism and rule settings is nice.

Cons

1) Antavo dashboard doesn't load on mobile devices, so forget about campaign management on hand-held devices.
2) Lots of bugs: Upoad file doesnt work when users try uploading pictures from their Android devices. Not sure about Windows and Blackberry. But this sucks when you are paying $249 / Month.
3) Pricing page says "phone support" available. But no phone number is available anywhere on the site or emails.
4) According to some reviews I've read online, the phone support is available after the free trial, once you pay $249. What a JOKE!!

Response from Antavo

Hi there,

Thank you for your feedbacks and we are sorry for the inconveniences that you may have experienced by using our service. We would like to reflect on your points, as we couldn't get in touch immediately due to the weekend in general and the time zone differences:

1) Mobile compatibility of the Antavo platform: So far we have prioritized the mobile compatible performance of our apps, so campaign subscribers have a seamless experience on various devices. Of course, we know that its also important for our clients to monitor their campaigns’ performance whenever and wherever they wish. It’s in our development pipeline as a priority.

2) An uploading issue on Android devices: This is unfortunately out of our control, a noted Facebook bug that we have already flagged to them several times. The key point is that Facebook’s own "browser", which automatically opens links doesn't allow file uploads. For iOS we have a temporary workaround, but not for Android which is more difficult to manage.

3) Phone Support: Our support has been rated outstanding so far. As our product is globally available, we prefer email communication due to the time zone differences. However, we do pick up the phone when is needed. That is the reason why you should leave your phone number in your profile settings.

4) Free trial: during this 7-day validation period you can even request a free demo from us. We usually schedule these calls to the weekdays.
Please note that we take support very seriously and you can reach out to us @ [email protected] anytime. This also leaves with you the option to schedule a call if you wish to.

Look forward to talking to you.

Lg

I love it

Reviewed on 2014/03/05
Review Source: GetApp

Antavo delivers. Period. They not only have a great customer service, but also seems to be better than other solutions out there. Antavo excels both in customer acquisition and engagement. Love their newsletter integrations. Note that there are some negligible bugs, else A+. This is the only reason why I am giving them 4 stars.

Janet jiang

This is the best!

Reviewed on 2014/03/06
Review Source: GetApp

Antavo is a super easy to use tool. I like its templates, which make creating a beautiful promotion without HTML knowledge possible. That’s why Antavo is the only Facebook promotion app that we are using. We are very satisfied with it.

User recommendation
9,3/10
Based on 15 user ratings
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Antavo Pricing

Antavo Pricing

Starting from
US$1 500,00/month
Free Trial
Subscription
Value for money

Please contact us for more information and a personalized demo: https://antavo.com/book-demo

Please contact us for more information and a personalized demo: https://antavo.com/book-demo

Value for Money
4,6/5
Based on 15 user ratings
Compare value for money rating with alternatives
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Antavo Features

Antavo Features

API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
3,8/5
Based on 15 user ratings
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Categories

Additional information for Antavo

Additional information for Antavo

Key features of Antavo

  • 360-degree customer profiles
  • Brand advocate identification
  • Challenges, points, badges and rewards
  • Custom Design per devices and channels
  • Customer Insights & Segmentation
  • Customer profiling apps
  • Customer referrals
  • Customizable interface; multi-currency and multilingual
  • Influencer identification
  • Marketer-friendly platform
  • Points, levels, leaderboards and daily bonuses
  • ROI analytics
  • Reward purchases
  • Social & Referral features
  • Sweepstakes & hashtag contests
  • Visitor acquisition
  • Weekly email performance reports

Benefits

- Increase the frequency of purchases
- Increase customer spend
- Build 360-degree customer profiles
- Increase customer engagement and loyalty
- Educate customers
- Gamify customer journey online, in store, mobile and daily life
- Build more personalized email campaigns
- Collect customer data

Antavo FAQs

Antavo FAQs

Below are some frequently asked questions for Antavo.

Q. What type of pricing plans does Antavo offer?

Antavo offers the following pricing plans:

Starting from: US$1 500,00/month

Pricing model: Subscription

Free Trial: Not Available

Please contact us for more information and a personalized demo: https://antavo.com/book-demo

Q. What are the main features of Antavo?

Antavo offers the following features:

  • 360-degree customer profiles
  • Brand advocate identification
  • Challenges, points, badges and rewards
  • Custom Design per devices and channels
  • Customer Insights & Segmentation
  • Customer profiling apps
  • Customer referrals
  • Customizable interface; multi-currency and multilingual
  • Influencer identification
  • Marketer-friendly platform
  • Points, levels, leaderboards and daily bonuses
  • ROI analytics
  • Reward purchases
  • Social & Referral features
  • Sweepstakes & hashtag contests
  • Visitor acquisition
  • Weekly email performance reports

Q. Who are the typical users of Antavo?

Antavo has the following typical customers:

Large Enterprises, Non Profit, Mid Size Business

Q. What languages does Antavo support?

Antavo supports the following languages:

English

Q. What type of pricing plans does Antavo offer?

Antavo has the following pricing plans:

Subscription

Q. Does Antavo support mobile devices?

We do not have any information about what devices Antavo supports

Q. What other apps does Antavo integrate with?

Antavo integrates with the following applications:

AWeber, ActiveCampaign, Mad Mimi, Magento Commerce, Mailchimp, Mailchimp, Oracle Responsys, Salesforce B2C Commerce, Shopify, Yotpo

Q. What level of support does Antavo offer?

Antavo offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials