TrekkSoft

2 years ago, when I was looking for a Tour management software, I was looking something like Trekksoft: Easy to use backoffice dashboard, friendly, dynamic and easy to use websites, Costumer support is on point: helpful, friendly and fast. It has improved a lot in the last 6 years with the new account manager, the service has become quicker and friendlier. Appart from that, interesting and up to date webinars, Ebooks and other news. Booking system works pretty well and accepts all kind of credit cards.

There were some cons at the beginning (we started using Trekksoft 2 years ago) but most of the issues have been addressed or corrected. We are now enjoying a very estable service.
One of my only cons Is that I still dont see a what to offer better rates for early bird bookings (my old booking system use to have it).
For the price, Trekksoft is pricey but worth it in the long term (if you join one of their annual suscriptions). I still find disappointing to pay for each offline booking (when I never use their Payment Gateway) having a professional account, that is probably my biggest con.
Regardless, is a great software and I believe they will keep getting better over the years.

Once I set up my products the system takes over and does most of he hard work for me.

The software works well for me and any issues are resolved quite quickly.

Two of the salesperson, are really nice and even try to help but many times it is a technical issue that they cannot solve, and that it simplifies having to send confirmation emails manually, or follow up emails and that we can create fields to get some information about our clients to be properly prepared for the type of guest coming.

What I like least...here is the list:

-No quality customer service or person to speak to (especially on weekends which are our busiest days)
-A little mistake can be nearly impossible to fix easily without having to do HOURS of work to fix it.
-The calendar online fits HORRIBLY on an iphone (where most of our bookings are done) and many of our customers say they cannot book, but it's just likely that it is not obvious that you have to scroll or click.
-Tons of bugs that have prevented customers from booking.
-Guests tell us all the time they cannot book
-Paypal doesn't work sometimes
-The app has to be shut down and reopened to be accurate
-The app has TERRIBLE and limited functionality
-We see people that are trying to book all the time and don't - but we have no idea if it's because they can't or just get frustrated and give up.
-I don't think that anyone from the technical department asks for feedback from non-trekksoft users who aren't accustomed to how the app works (try asking people to use it off the street)
-Clients complain that confirmation emails go to spam

Honestly, with all the issues we've had, I am surprised they are in business. To me, all the problems we have had is completely UNACCEPTABLE for a business that is supposed to help augment and simplify your business process. I have to CONSTANTLY do test bookings and be monitoring to be sure there are not problems. This takes hours per week of supervision and creates sooo much stress. The worst part, is no one probably has any idea how much business they are losing unless you spend all your time monitoring it. Don't waste your time or money with them...do your research and go elsewhere.

Easy to customize and integrate to a very complex itinerary system which opens or closes routes on real time by demand. The platform flexibility and great customer service by Trekksoft team were key for us to decide to integrate the platform for one of our clients. Furthermore, the integrated payment gateway was also a great feature.

Channel Manager feature. OTA's have never worked for our business model and because of our flexibility business model, is hard to update our inventory in real-time