Net Promoter Score® to measure, act, monetize and grow your customer base.4/5 (1 review)
CustomerGauge is an end-to-end, fully integrated, feedback and loyalty management platform built on the Net Promoter® System. A "four-in-one" platform, its in-application capabilities include Communications (email), Feedback Collection (surveys), Action (Closing the Loop on Customer Issues), and Analytics. The system's powerful API means it can be integrated with external CRMs such as Salesforce and ecommerce platforms such as Magento.
CustomerGauge provides a high level metrics of one's NPS score across the dimensions that you choose - albeit a business unit, store or local geography. At a high level, the solution enables you to slice the data to get real insights as to how your business is perceived by its customers.
CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites.
CustomerGauge is also backed by a great team that really are genuinely passionate about user experience, how to properly measure it and how to make it better.
Processing times on customer data upload isn't immediate, what they refer to as "data transport" (file upload of customer data) can take a few minutes to be processed.
As a direct line of contact with customers, email is much more than only surveys. It can be used to send program introductions, reminders to increase response rates, and thank you notes to survey respondents.
The CustomerGauge platform has a specialised Firefighting tool to manage workflow and enable organisations to track and close the loop on issues as they happen.
CustomerGauge Reports are comprehensive. Our best-in-class Net Promoter analytics enable users to drill deep into trends and identify the root cause of issues with ease. Reports update in real time.
Using Feedback to Drive Organisational Change
Building on closing the loop on customer issues, and making incremental improvements to products and services, customer feedback can be of enormous benefits to the organisation.
External feedback sharing is an exciting opportunity to create word-of-mouth buzz and drive referrals. Internal feedback sharing presents an exceptional opportunity to align your entire organisation along the voice of the customer.
CustomerGauge tools ensure organisations are able to share feedback with maximum customisation and minimum effort.
Below are some frequently asked questions for CustomerGauge.
CustomerGauge offers the following pricing plans:
Free Trial: Available
CustomerGauge offers the following features:
CustomerGauge has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit
CustomerGauge supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Portuguese, Spanish
We do not have any information about what CustomerGauge pricing plans
We do not have any information about what devices CustomerGauge supports
CustomerGauge integrates with the following applications:
Autotask, Freshdesk, Freshdesk, Infusionsoft, Microsoft Dynamics CRM, NetSuite, Pipedrive, Salesforce Sales Cloud, SugarCRM, Zendesk
CustomerGauge offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials