CustomerGauge

CustomerGauge

Net Promoter Score® to measure, act, monetize and grow your customer base.

4/5 (1 review)

CustomerGauge Overview

CustomerGauge is an end-to-end, fully integrated, feedback and loyalty management platform built on the Net Promoter® System. A "four-in-one" platform, its in-application capabilities include Communications (email), Feedback Collection (surveys), Action (Closing the Loop on Customer Issues), and Analytics. The system's powerful API means it can be integrated with external CRMs such as Salesforce and ecommerce platforms such as Magento.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Dutch, English, French, German and 3 others, Italian, Portuguese, Spanish

CustomerGauge Reviews

Overall rating
4/5
100% positive reviews
0
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Dan O.

Insightful, Useful NPS Application

Used Weekly for 1+ year
Reviewed on 2017/11/16
Review Source: Capterra

Pros

CustomerGauge provides a high level metrics of one's NPS score across the dimensions that you choose - albeit a business unit, store or local geography. At a high level, the solution enables you to slice the data to get real insights as to how your business is perceived by its customers.

CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites.

CustomerGauge is also backed by a great team that really are genuinely passionate about user experience, how to properly measure it and how to make it better.

Cons

Processing times on customer data upload isn't immediate, what they refer to as "data transport" (file upload of customer data) can take a few minutes to be processed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

CustomerGauge Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for CustomerGauge

Key features of CustomerGauge

  • API
  • Built-in Professional-level Email Tool
  • Comprehensive Real Time Customer Feedback Analytics
  • Customer Feedback Workflow Management
  • Digital Signage to Share Feedback Internally
  • Magento Integration
  • Salesforce Integration
  • Testimonial Publisher for Websites

Benefits

Communication
As a direct line of contact with customers, email is much more than only surveys. It can be used to send program introductions, reminders to increase response rates, and thank you notes to survey respondents.

Firefighting
The CustomerGauge platform has a specialised Firefighting tool to manage workflow and enable organisations to track and close the loop on issues as they happen.

Analytics
CustomerGauge Reports are comprehensive. Our best-in-class Net Promoter analytics enable users to drill deep into trends and identify the root cause of issues with ease. Reports update in real time.

Using Feedback to Drive Organisational Change
Building on closing the loop on customer issues, and making incremental improvements to products and services, customer feedback can be of enormous benefits to the organisation.

External feedback sharing is an exciting opportunity to create word-of-mouth buzz and drive referrals. Internal feedback sharing presents an exceptional opportunity to align your entire organisation along the voice of the customer.

CustomerGauge tools ensure organisations are able to share feedback with maximum customisation and minimum effort.

CustomerGauge FAQs

Below are some frequently asked questions for CustomerGauge.

Q. What type of pricing plans does CustomerGauge offer?

CustomerGauge offers the following pricing plans:

Free Trial: Available

Q. What are the main features of CustomerGauge?

CustomerGauge offers the following features:

  • API
  • Built-in Professional-level Email Tool
  • Comprehensive Real Time Customer Feedback Analytics
  • Customer Feedback Workflow Management
  • Digital Signage to Share Feedback Internally
  • Magento Integration
  • Salesforce Integration
  • Testimonial Publisher for Websites

Q. Who are the typical users of CustomerGauge?

CustomerGauge has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit

Q. What languages does CustomerGauge support?

CustomerGauge supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Italian, Portuguese, Spanish

Q. What type of pricing plans does CustomerGauge offer?

We do not have any information about what CustomerGauge pricing plans

Q. Does CustomerGauge support mobile devices?

We do not have any information about what devices CustomerGauge supports

Q. What other apps does CustomerGauge integrate with?

CustomerGauge integrates with the following applications:

Autotask, Freshdesk, Freshdesk, Infusionsoft, Microsoft Dynamics CRM, NetSuite, Pipedrive, Salesforce Sales Cloud, SugarCRM, Zendesk

Q. What level of support does CustomerGauge offer?

CustomerGauge offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials