About ServiceNow
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
ServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. The core products fall under 5 main categories: IT Service Automation Applications, Project Portfolio Management, IT Business Management, Shared Service Applications (for Facilities, Field Service and HR) and ServiceNow Express, an ITSM for enterprises of all sizes.
ServiceNow also offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database.
ServiceNow Express is the ITSM product for companies of all sizes and includes a range of features. The solution delivers end-to-end incident management with visual taskboards and tickets, priority setting, and asset and configuration monitoring. You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts.
ServiceNow IT Service Automation Applications include asset management, change and release management, configuration management, incident, IT cost, and problem management, and a service catalog. ServiceNow Service Catalog helps to improve the customer experience by providing a customer-facing storefront for users to access self-help, submit IT requests, log issues and track progress.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ServiceNow
Key benefits of ServiceNow
· IT Service Automation: One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog.
· Custom Application Development: Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge.
· Single Platform: Consolidate all your legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all your apps.
· Service Automation: Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms.
· Project Portfolio Management: Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes Demand Management, Resource Management, Software Development Lifecycle.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ServiceNow
Images
Features
Total features of ServiceNow: 67
Alternatives
KACE
ArcSight
HappyFox Help Desk
BMC Helix ITSM
Reviews
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- Industry: Information Technology & Services
- Company size: 10 000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Service Now Review
Reviewed on 2021/07/10
For me it very good, specially the change.very easy to create change and follow up with the...
For me it very good, specially the change.very easy to create change and follow up with the different parties.
Pros
Amazing tool for change incident and CMDB management. I am using this tool for change and incident and I found it best among the tools I used.
Design the too the way you want.
Very simple user interface and make process very easy. With any experience user can use this tool
Cons
Nothing as I am aware of as for me this is best and the way service now is improving , I have nothing what I can this as an improvement.
- Industry: Information Technology & Services
- Company size: 5 001–10 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
as a Project lead we customize and use this Product extensevely.
Reviewed on 2022/09/27
I love this Tool because of its ease of use of the tool.
The way they develop the feature is...
I love this Tool because of its ease of use of the tool.
The way they develop the feature is great.
KB and Articles for support documents are good.
ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
Pros
all the Modules that we used are ease to use.
Documentation is well maintained.
Easy to implement.
easy to track the changes for Admin Team.
Reporting Module is Great for BIz team.
Cons
Cost and Product Support.
Product road Map dates are not clear.
Reasons for Choosing ServiceNow
Less code development. more Drag and Drop features.Switched From
Visual Studio CodeReasons for Switching to ServiceNow
Ease of use and regular Product upgrade by the ServiceNow Product Team.- Industry: Photography
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Service Now - IT Help Desk tool that is complicated
Reviewed on 2022/10/12
Very disappointed with this tool from an IT professional point of view. Much too complicated.
Very disappointed with this tool from an IT professional point of view. Much too complicated.
Pros
Easy incident or issue escalation. You are able to assign issues to individuals or to teams. This functionality was quite valuable.
Cons
Not intuitive for everyday use. As an IT professional, my team and I found it very difficult to use. Imagine being an everyday user that has to use this tool.
- Industry: Information Technology & Services
- Company size: 10 000+ Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Service Now - A one stop destination for your ITIL Needs
Reviewed on 2022/12/20
Awesome. Couldnt imagine any other tool doing the same stuff for you so easily.
Awesome. Couldnt imagine any other tool doing the same stuff for you so easily.
Pros
User Interface is very smooth , lot of features , lot of options to configure
Cons
Sometimes apolit for too many features . Need some time to get used to all the funstionalities
Alternatives Considered
JIRA Service ManagementReasons for Switching to ServiceNow
Ease of operations , setup and use of the tool. Available integrations with all major security tools specially which enahcnes and decreases time and maunal efforts.- Industry: Information Technology & Services
- Company size: 10 000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Ticketing Tool!!
Reviewed on 2019/09/30
On a daily basis, we had to pull a lot of reports and create graphs for the same. With Service-Now,...
On a daily basis, we had to pull a lot of reports and create graphs for the same. With Service-Now, it's very easy. We have saved all the filters and created a dashboard on Service Now. Now, we have shared the link to the dashboard to the client and all our work is taken care by the tool.
Relative time period is one top-notch filter, which has drastically reduced the time we were spending on creating the reports. It would take close to 4hrs to pull them and draft it for the client. Now, Service Now is doing the job and that 4hrs are saved for us.
Pros
The best thing about Service Now is the way we can handle all data and reports directly on the tool. It is really well designed in getting approvals and assigning tickets. We can also set the ticket assignment groups based on certain rules or configuration items, that really saves us a lot of time.
It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.
Cons
Not a major flaw, but if it can create aging tickets report in the form of a pivot table, then there is nothing to beat this tool. We really don't need to rely on excel if we can integrate some into the reporting feature on service now.
Alternatives Considered
FreshdeskReasons for Choosing ServiceNow
The previous tool was not user-friendly. It was really difficult to make reports. It had a very poor design as well.Reasons for Switching to ServiceNow
Service-Now had a lot more features and most importantly it was very user friendly. Also, Service-Now was rated as the best in the industry.ServiceNow FAQs
Below are some frequently asked questions for ServiceNow.Q. What type of pricing plans does ServiceNow offer?
ServiceNow offers the following pricing plans:
- Starting from:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Subscription license based on IT process users. $100 / IT process user / month with volume discounts available. End user pricing is offered in certain scenarios.
Q. Who are the typical users of ServiceNow?
ServiceNow has the following typical customers:
201–500, 501–1 000, 1 001–5 000
Q. What languages does ServiceNow support?
ServiceNow supports the following languages:
Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish
Q. Does ServiceNow support mobile devices?
ServiceNow supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceNow integrate with?
We do not have any information about what integrations ServiceNow has
Q. What level of support does ServiceNow offer?
ServiceNow offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for ServiceNow.
