About ServiceNow
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
ServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. The core products fall under 5 main categories: IT Service Automation Applications, Project Portfolio Management, IT Business Management, Shared Service Applications (for Facilities, Field Service and HR) and ServiceNow Express, an ITSM for enterprises of all sizes.
ServiceNow also offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database.
ServiceNow Express is the ITSM product for companies of all sizes and includes a range of features. The solution delivers end-to-end incident management with visual taskboards and tickets, priority setting, and asset and configuration monitoring. You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts.
ServiceNow IT Service Automation Applications include asset management, change and release management, configuration management, incident, IT cost, and problem management, and a service catalog. ServiceNow Service Catalog helps to improve the customer experience by providing a customer-facing storefront for users to access self-help, submit IT requests, log issues and track progress.
- Free Trial
- Free Version
- Subscription
Key benefits of ServiceNow
· IT Service Automation: One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog.
· Custom Application Development: Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge.
· Single Platform: Consolidate all your legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all your apps.
· Service Automation: Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms.
· Project Portfolio Management: Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes Demand Management, Resource Management, Software Development Lifecycle.
Devices
Business size
Markets
Supported Languages
- Free Trial
- Free Version
- Subscription
Images
Features
Total features of ServiceNow: 99
- API
- Activity Dashboard
- Ad hoc Query
- Agile Methodologies
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Assessment Management
- Asset Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Indicator
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Custom Development
- Customizable Branding
- Customizable Questions
- Customization
- Dashboard
- Data Import/Export
- Data Mapping
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Drag & Drop
- Email Management
- Employee Portal
- Event Management
- Event Triggered Actions
- Graphical Workflow Editor
- Heatmaps
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Cost Reporting
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Meeting Management
- Multiple Projects
- Network Monitoring
- Password Management
- Performance Management
- Performance Metrics
- Performance Monitoring
- Portfolio Management
- Prioritization
- Problem Management
- Progress Tracking
- Project Management
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Request Assignment
- Resource Allocation & Planning
- Resource Management
- Risk Alerts
- Risk Assessment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Timeline Management
- Trend Analysis
- Vendor Management
- Version Control
- Workflow Configuration
- Workflow Management
Alternatives
HarmonyPSA
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monday.com
Zendesk
Reviews
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- Industry: Information Technology & Services
- Company size: 1 001-5 000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
I used ServiceNow in a Desktop Support Role
Reviewed on 2021/02/14
I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It...
I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job. I liked using it and felt it was very robust and powerful while still being nimble and problem free.
Pros
ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.
Cons
Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance. I wish the software had a simpler nesting system.
- Industry: Information Technology & Services
- Company size: 10 000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Ticketing Tool!!
Reviewed on 2019/09/30
On a daily basis, we had to pull a lot of reports and create graphs for the same. With Service-Now,...
On a daily basis, we had to pull a lot of reports and create graphs for the same. With Service-Now, it's very easy. We have saved all the filters and created a dashboard on Service Now. Now, we have shared the link to the dashboard to the client and all our work is taken care by the tool.
Relative time period is one top-notch filter, which has drastically reduced the time we were spending on creating the reports. It would take close to 4hrs to pull them and draft it for the client. Now, Service Now is doing the job and that 4hrs are saved for us.
Pros
The best thing about Service Now is the way we can handle all data and reports directly on the tool. It is really well designed in getting approvals and assigning tickets. We can also set the ticket assignment groups based on certain rules or configuration items, that really saves us a lot of time.
It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.
Cons
Not a major flaw, but if it can create aging tickets report in the form of a pivot table, then there is nothing to beat this tool. We really don't need to rely on excel if we can integrate some into the reporting feature on service now.
- Industry: Hospital & Health Care
- Company size: 1 001-5 000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ServiceNow helped save us!
Reviewed on 2021/03/30
They have been great in helping us get going as quickly as possible and they offer some things we...
They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.
Pros
I love that this software was customizable and rolled out in a way that helps us sort, apply, escalate and input so many new incidents in easy and understandable fashion. There are so many data points for it to collect some valuable behind the scenes data as well.
Cons
It seems that implementing some of the things you'd want in it will take a lot of time to customize options, and add features that tie in to other services your organization might use.
- Industry: Hospital & Health Care
- Company size: 10 000+ Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
ServiceNow
Reviewed on 2020/02/25
Pros
The software captures so many data points, therefore analytics and reporting present valuable information.
Cons
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.
- Industry: Retail
- Company size: 5 001-10 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
More than a Ticketing System
Reviewed on 2020/01/27
I enjoyed Service Now and believe it's the best ticketing system tool out there.
I enjoyed Service Now and believe it's the best ticketing system tool out there.
Pros
Loved Service Now! This made managing our help desk easy and our tech were able to work efficiently and effectively. The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc. I even enjoyed the Mobile App!
Cons
I wish there were different/more theme colors you could customize/choose from. Also the mobile app was complicated setting up.
ServiceNow FAQs
Below are some frequently asked questions for ServiceNow.Q. What type of pricing plans does ServiceNow offer?
ServiceNow offers the following pricing plans:
- Starting from:
- Pricing model: Free, Subscription
- Free Trial: Available
Subscription license based on IT process users. $100 / IT process user / month with volume discounts available. End user pricing is offered in certain scenarios.
Q. What are the main features of ServiceNow?
We do not have any information about ServiceNow features
Q. Who are the typical users of ServiceNow?
ServiceNow has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does ServiceNow support?
ServiceNow supports the following languages:
Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish
Q. Does ServiceNow support mobile devices?
ServiceNow supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceNow integrate with?
We do not have any information about what integrations ServiceNow has
Q. What level of support does ServiceNow offer?
ServiceNow offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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