About ServiceNow
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
ServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. The core products fall under 5 main categories: IT Service Automation Applications, Project Portfolio Management, IT Business Management, Shared Service Applications (for Facilities, Field Service and HR) and ServiceNow Express, an ITSM for enterprises of all sizes.
ServiceNow also offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database.
ServiceNow Express is the ITSM product for companies of all sizes and includes a range of features. The solution delivers end-to-end incident management with visual taskboards and tickets, priority setting, and asset and configuration monitoring. You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts.
ServiceNow IT Service Automation Applications include asset management, change and release management, configuration management, incident, IT cost, and problem management, and a service catalog. ServiceNow Service Catalog helps to improve the customer experience by providing a customer-facing storefront for users to access self-help, submit IT requests, log issues and track progress.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ServiceNow
Key benefits of ServiceNow
· IT Service Automation: One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog.
· Custom Application Development: Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge.
· Single Platform: Consolidate all your legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all your apps.
· Service Automation: Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms.
· Project Portfolio Management: Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes Demand Management, Resource Management, Software Development Lifecycle.
Devices
Business size
Markets
Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States and 5 others
Supported Languages
Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish and 3 others
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ServiceNow
Images
Features
Total features of ServiceNow: 67
- API
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Dashboard
- Data Import/Export
- Data Mapping
- Data Visualization
- Drag & Drop
- Email Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Network Monitoring
- Performance Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Request Assignment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Ticket Management
- Version Control
- Workflow Configuration
- Workflow Management
Alternatives
BMC Helix ITSM
JIRA Service Management
Freshdesk
ArcSight
Reviews
Already have ServiceNow?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!
- Industry: Information Technology & Services
- Company size: 1 001-5 000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
I used ServiceNow in a Desktop Support Role
Reviewed on 2021/02/14
I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It...
I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job. I liked using it and felt it was very robust and powerful while still being nimble and problem free.
Pros
ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.
Cons
Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance. I wish the software had a simpler nesting system.
- Industry: Computer Networking
- Company size: 10 000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best in Class ITSM tool
Reviewed on 2021/04/17
This is one of the best ITSM tool. Aviable as SaaS and can be easily integrated with the SSO. Self...
This is one of the best ITSM tool. Aviable as SaaS and can be easily integrated with the SSO. Self service is a good feature .
Its just the regular upgrades and getting the data/configuration missing from the tenants during the upgrade is a concern.
No need to backup , high availability and best resiliency..this is one of the best ITSM tool in the market.
Pros
A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers . The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.
The best modules are :-
Incident management , Change Management , Problem Management and CMDB.
Cons
The upgrades , every 6 months are something that always keeps us on our toes. secondly it Whatsapp and telegram can be integrated with service Now...
Alternatives Considered
ArcSightReasons for Choosing ServiceNow
Its the flexiblity to use and enough support avilableSwitched From
ArcSightReasons for Switching to ServiceNow
This is SaaS and flexible and can easily chose the modules that we need.- Industry: Higher Education
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
ServiceNow Is the Best Incident Tracking Software I Have Ever Used
Reviewed on 2021/12/26
Incident management, configuration management, service documentation -- all are easy to use and...
Incident management, configuration management, service documentation -- all are easy to use and critical to support our day to day support of our customers.
Pros
Easy to log incidents, update status and communicate with the customer about their tickets. Great for storing service documentation -- all of our services are documented in ServiceNow so that as tickets come into our queue, we have a repository of knowledge base articles to refer to in order to resolve the issue. The visual task board facilitates daily team standups to discuss status and priorities.
Cons
The only thing I could think of is it would be great if the visual task board had more Trello-like features, especially their power ups (custom fields, burndown chart, etc).
- Industry: Hospital & Health Care
- Company size: 10 000+ Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
ServiceNow
Reviewed on 2020/02/25
Pros
The software captures so many data points, therefore analytics and reporting present valuable information.
Cons
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.
- Industry: Telecommunications
- Company size: 5 001-10 000 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Streamlined IT Service Management Tool
Reviewed on 2021/10/13
Pros
Easy to automate and has various features to prioritize tickets, handle priority tasks and support incidents. The biggest advantage is the ability to integrate with different systems such as Agiloft, JIRA, SecurityScorecard, CRM, etc. ServiceNow helps the implementing team to focus more on collaboration and process development rather than coding since it absolutely limits coding. It is also a well known enterprise GRC tool and has released a Vendor Module, which can be used in Source-to-Pay projects.
Cons
ServiceNow is very expensive, which is a huge deterrent for small and mid-size companies to use its software. They don't do Proof of Concept (POC) in most cases, which forces teams to trust them purely based on the demos and their reputation.
ServiceNow FAQs
Below are some frequently asked questions for ServiceNow.Q. What type of pricing plans does ServiceNow offer?
ServiceNow offers the following pricing plans:
- Starting from:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Subscription license based on IT process users. $100 / IT process user / month with volume discounts available. End user pricing is offered in certain scenarios.
Q. Who are the typical users of ServiceNow?
ServiceNow has the following typical customers:
201-500, 501-1 000, 1 001+
Q. What languages does ServiceNow support?
ServiceNow supports the following languages:
Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish
Q. Does ServiceNow support mobile devices?
ServiceNow supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceNow integrate with?
We do not have any information about what integrations ServiceNow has
Q. What level of support does ServiceNow offer?
ServiceNow offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for ServiceNow.
