Slack

A single place for team communication and workflows

4,6 /5 (19780 reviews) Write a Review!

Slack Overview

What is Slack?

Slack is a workplace communication tool that connects users with the people and tools they work with everyday, no matter where they are or what they do. Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.

Slack connects to the tools and services that businesses already use and centralizes the notifications, files, and data from hundreds of different applications. This means no more searching through emails for that one follow-up, constantly switching between different tabs and dashboards, or juggling dozens of tools - each with their own login. Slack helps teams work smarter by providing all of the information and context needed to make effective decisions quickly.

Everything shared in Slack is automatically indexed and archived so that companies can create a comprehensive knowledge base with zero effort, simply by working in Slack. And, Slack’s search makes it easy find the information users need, whenever they need it.

Slack Overview

Pricing

Starting from
US$8,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)

Enterprise Grid: contact Slack for custom pricing details


Slack Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French, German, Japanese, Spanish

Media

Create custom teams and channels to categorize and organize conversations
Access and share messages, files, and services in one place
Use the deep search functionality to find messages from across multiple channels
Create and assign tasks and action items
Slack voice or video calls
Slack video Slack video Slack screenshot: Create custom teams and channels to categorize and organize conversations Slack screenshot: Access and share messages, files, and services in one place Slack screenshot: Use the deep search functionality to find messages from across multiple channels Slack screenshot: Create and assign tasks and action items Slack screenshot: Slack voice or video calls

Slack Reviews

Slack Reviews

Overall rating
4,6
/
5
Excellent
14006

Very good
4829

Average
789

Poor
117

Terrible
39

Value for Money
4,5
Features
4,5
Ease of Use
4,6
Customer Support
4,4
95% recommended this app
Sara O.

All Day, E'ery Day

It is so helpful to use with remote teams. I use it daily for two different employers, and actually convinced my main employer (a government agency) to start using slack. Slack allows teams to communicate easily and quickly, sharing links and documents all through the app. It also allows for camaraderie and fun, an important part of every workplace, even when you aren't physically with your team. The absolute most convenient thing about Slack is that you can use the desktop and mobile version, and someone can ask you a question, you can answer it, and work can move forward efficiently. For teams with people in different time zones and different work hours, this is incredibly helpful while texting and email sometimes don't cut it. For people who are outside of traditional cell service, sometimes I can connect to Slack even when text/calls are not going through.


Dulce L.

Best app for messaging!

Slack is very fun to use and easy to get used to. I think every company should use it.
It’s also very private so only people within the company have access to message you. External users cannot find you or message you. Great software overall!


Chaya W.

Slack – Managing projects optimally

Slack is a tool which can be used as a project management tool for managing projects and also it can be used for internal communication inside a project group or a company. Each project group can have its own channels inside the company workspace. Communication through private and public channels has made Slack more popular among the users.


Matt W.

Great communication tool

We have loved it. It has become the primary (almost exclusive) means of intra-department communication for our IT team.


Brent w P.

The communication tool you can't do without

Slack has improved our communication workflow with our team and improved the way we interact with clients. It allows for multiple language to be spoken by using some translation tools, thus including more staff and especially non-english speaking staff.


Sara O.
Industry: Government Administration
Company size: 11-50 Employees

All Day, E'ery Day

Used Daily for 2+ years
Reviewed on 2019/11/26
Review Source: Capterra

It is so helpful to use with remote teams. I use it daily for two different employers, and actually convinced my main employer (a government agency) to start using slack. Slack allows teams to communicate easily and quickly, sharing links and documents all through the app. It also allows for camaraderie and fun, an important part of every workplace, even when you aren't physically with your team. The absolute most convenient thing about Slack is that you can use the desktop and mobile version, and someone can ask you a question, you can answer it, and work can move forward efficiently. For teams with people in different time zones and different work hours, this is incredibly helpful while texting and email sometimes don't cut it. For people who are outside of traditional cell service, sometimes I can connect to Slack even when text/calls are not going through.

Pros

I love how easy it is to communicate with people, and the informal format the encourages communication rather than dissuades it. People might be less inclined to send an email or call because they are interrupting your work, but slack doesn't have that feeling at all.

Cons

The limit on shared images after you hit a certain threshold with the free version - to be fair, this is a minor inconvenience at most and just another reason to pay for it!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Dulce L.
Industry: Legal Services
Company size: 11-50 Employees

Best app for messaging!

Used Daily for 2+ years
Reviewed on 2021/01/10
Review Source: Capterra

Slack is very fun to use and easy to get used to. I think every company should use it.
It’s also very private so only people within the company have access to message you. External users cannot find you or message you. Great software overall!

Pros

This app is very easy to get used to and it’s very customizable. You can choose a color theme or create your own and manage which channels you want muted or you got want to receive notifications.
I also love that they have an mobile app, a desktop app or you can use the web browser to login. It’s a great way to communicate with colleagues 1:1 or by group chats (channels).
You can also generate polls or gifs in the chat bar, respond to messages in a thread to not overflow the chat with responses and react to messages with emojis. I love it. I’ve used it for years!

Cons

Every so often the software does have issues. It’s happened maybe once or twice a year where it crashes for a couple of hours and messages cannot be sent. I think it has to do with the server or something but it usually resolves pretty quickly.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Chaya W.
Industry: Computer Software
Company size: 51-200 Employees

Slack – Managing projects optimally

Used Daily for 2+ years
Reviewed on 2019/04/18
Review Source: Capterra

Slack is a tool which can be used as a project management tool for managing projects and also it can be used for internal communication inside a project group or a company. Each project group can have its own channels inside the company workspace. Communication through private and public channels has made Slack more popular among the users.

Pros

Slack can be considered as a project management tool. Slack provides both mobile version and desktop version applications where the mobile version is installed in the mobile phone so that whatever may be the situation user may not miss any important information about the project instantly. While the desktop version helps to transfer files of the working project easily while working on the project. Slack provides the facility to share the files, folders, audio and video clips, links. there are private and public channels in slack. Users can be added to these channels and if the users prefer they can have their own personal chats through slack. The emojis, stickers, GIF are also added In Slack to provide better user experience and attract the users with its familiar look to most of the social media or texting apps.

Cons

In order to use Slack users need to have a proper network connection. Without proper network coverage, Slack won’t work. Sometimes messages won’t be delivered to the other side after a selected time(10 PM). Unless the user sets his or her state into active user won’t receive notifications after 10 pm. If the state is away then the messages sent after 10 pm won’t be delivered till the next morning. Because of this sometimes users may miss some important messages. It is both an advantage and a disadvantage too. There is no mechanism to know whether the receiver read the message or not once a message is sent. The sender has to wait until other messages come from the receiver acknowledging that the receiver read the message.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Matt W.
Industry: Education Management
Company size: 501-1 000 Employees

Great communication tool

Used Daily for 2+ years
Reviewed on 2020/12/01
Review Source: Capterra

We have loved it. It has become the primary (almost exclusive) means of intra-department communication for our IT team.

Pros

I love pretty much everything about Slack. I love the ability to easily create new private and public channels; the ability to create conversation threads; the ability to pin comments; the huge selection of app integrations; the customizable Slackbot responses (we have had a lot of fun with this one); dark mode; the ability to quickly and easily share files with other members of the Slack workspace; the awesome Slack call feature; the ability to quickly access multiple Slack workspaces by adding them to the left sidebar; the native rich-text editor for enriching comments (including the code block option, which has been hugely useful for us); and the ease of management.

We have found Slack to be a tremendously useful communication and collaboration tool for our organization.

Cons

I don't have a lot of complaints about Slack. One small annoyance is the truncated "Direct messages" list on the left side. This list displays team members to whom you have recently sent a direct message. However, it would be more useful if it was just a scrolling list of ALL team members (alphabetized), maybe even with a quick search box at the top, so you could quickly send a direct message to anyone on the team, and not just those with whom you have had a recent direct message conversation.

That's really it in terms of cons. It is a great tool that has become indispensable for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brent w P.
Industry: Computer Software
Company size: 51-200 Employees

The communication tool you can't do without

Used Daily for 2+ years
Reviewed on 2020/12/22
Review Source: Capterra

Slack has improved our communication workflow with our team and improved the way we interact with clients. It allows for multiple language to be spoken by using some translation tools, thus including more staff and especially non-english speaking staff.

Pros

Slack is a great collaborative software that helps users to collaborate across cities, countries, and timezones. It is a crucial part of our project workflow and helps to let developers, project managers, and clients speak to each other in a collaborative enviroment.

It has numerous integrations that allow for third-party apps to interact, create, and receive messages and alerts. These integrations allow us to have one place in which all communications can flow and makes it easier for a worldwide team to be up on the latest updates and critical alerts that may happen.

Cons

The slack tool can be a little battery intensive, especially as you add more slack channels. It also gets quite expensive as you add additional paid members to the group. If you are not aware of all your paid members, or you add guests as paid it can get very expensive quickly.

Because this is a discussion, it is also possible that critical conversations can get lost in the stream of texts coming through.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 19 780 user ratings
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Slack Pricing

Slack Pricing

Starting from
US$8,00/month
Free Trial
Free
Subscription
Value for money

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)

Enterprise Grid: contact Slack for custom pricing details

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)

Enterprise Grid: contact Slack for custom pricing details

Value for Money
4,5/5
Based on 19 780 user ratings
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Slack Features

Slack Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4,5/5
Based on 19 780 user ratings
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Categories

Additional information for Slack

Additional information for Slack

Key features of Slack

  • 1:1 and group calls
  • @mentions
  • API availability
  • Activity logging
  • Activity tracking
  • All data transfer is encrypted
  • Always In Sync
  • Archiving & retention
  • Audio / video conferencing
  • Authentication & security
  • Business intelligence
  • Call sharing
  • Chat
  • Chat functionality
  • Collaboration tools
  • Collaborative workspace
  • Commenting
  • Communication management
  • Compliance management
  • Contact history
  • Create open channels
  • Deep, Contextual Search
  • Desktop & mobile messaging
  • Desktop notifications
  • Document distribution
  • Document imaging
  • Document indexing
  • Drag & drop interface
  • Email notifications
  • File Sharing
  • File transfer
  • Full text search
  • Indexing
  • Mobile integration
  • Nearly 100 integrations
  • Notifications
  • Open API to build your own integrations
  • Personalized profiles
  • Prioritizing
  • Private text chat
  • Real time data
  • Real time notifications
  • Real time updates
  • Screen sharing
  • Search functionality
  • Single sign on
  • Support for private groups and 1:1 direct messaging
  • Tagging
  • Tags, keywords & @mentions
  • Two-way audio & video
  • Video support
  • Workflow management

Benefits

Slack surveyed thousands of Team Owners and Admins to see how Slack helps their teams work. The average team using Slack sees:

  • A 32% increase in productivity.

  • A 48.6% reduction in internal email.

  • A 25.1% reduction in meetings.

  • And, 80.4% agree Slack has increased transparency on their team.

    These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means teams can work smarter and be more productive. Additionally, this helps teams feel more connected and engaged at work.

  • Slack FAQs

    Slack FAQs

    Below are some frequently asked questions for Slack.

    Q. What type of pricing plans does Slack offer?

    Slack offers the following pricing plans:

    Starting from: US$8,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Slack is available across three premium tiers with pricing based per user per month, outlined below: Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly) Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly) Enterprise Grid: contact Slack for custom pricing details

    Q. What are the main features of Slack?

    Slack offers the following features:

    • 1:1 and group calls
    • @mentions
    • API availability
    • Activity logging
    • Activity tracking
    • All data transfer is encrypted
    • Always In Sync
    • Archiving & retention
    • Audio / video conferencing
    • Authentication & security
    • Business intelligence
    • Call sharing
    • Chat
    • Chat functionality
    • Collaboration tools
    • Collaborative workspace
    • Commenting
    • Communication management
    • Compliance management
    • Contact history
    • Create open channels
    • Deep, Contextual Search
    • Desktop & mobile messaging
    • Desktop notifications
    • Document distribution
    • Document imaging
    • Document indexing
    • Drag & drop interface
    • Email notifications
    • File Sharing
    • File transfer
    • Full text search
    • Indexing
    • Mobile integration
    • Nearly 100 integrations
    • Notifications
    • Open API to build your own integrations
    • Personalized profiles
    • Prioritizing
    • Private text chat
    • Real time data
    • Real time notifications
    • Real time updates
    • Screen sharing
    • Search functionality
    • Single sign on
    • Support for private groups and 1:1 direct messaging
    • Tagging
    • Tags, keywords & @mentions
    • Two-way audio & video
    • Video support
    • Workflow management

    Q. Who are the typical users of Slack?

    Slack has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Slack support?

    Slack supports the following languages:

    English, French, German, Japanese, Spanish

    Q. What type of pricing plans does Slack offer?

    Slack has the following pricing plans:

    Free, Subscription

    Q. Does Slack support mobile devices?

    Slack supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Slack integrate with?

    Slack integrates with the following applications:

    Aircall, Asana, Bitium, Breezy, Datadog, Dropbox Business, Help Scout, LiveChat, PagerDuty, Resource Guru

    Q. What level of support does Slack offer?

    Slack offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials