About Vocalcom
Cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports and design IVRs. Our super easy-to-use interface means no more requests to IT.
You stop buying software and maintaining equipment and start tapping the power of a true cloud contact center platform. Voice, email, chat, SMS, Facebook and Twitter — we support them all from one place. The Vocalcom WebRTC Platform will extend the spectrum of the omni-channel customer experience beyond Web chat and audio communication to include video and co-browsing and facilitate a seamless transition from self-service to live service while preserving the context of previous interactions—creating simultaneously the opportunities for exceptional customer experience and additional sales.
And with 100% cloud delivery, you’ll save costs, get up and running quickly and keep pace with customer expectations. Only Vocalcom lets your business rapidly deploy an always-on, highly secure contact center solution using a pay-as-you-go model.
Companies using Vocalcom get results * :
+41% Increase in agent productivity
+33% Faster first contact resolution
+34% Increase in customer satisfaction
+21% Reduction in average handle time
Trusted by over 3,500 firms like yours in 47 countries globally
Pricing starting from:
US$65,00/month
- Free Trial
- Subscription
Key benefits of Vocalcom
Vocalcom helps thousands of customers worldwide to grow sales faster and deliver customer service with unmatched speed, simplicity and manageability.
A complete call center solution. All the functionality of enterprise-level call center software within your computer's browser. No more waiting for technical specialists to set up and make changes.
Enter the Vocalcom Cloud, designed from the ground up to make your agents more productive.
Efficiently improve the customer experience by supporting multiple channels in a single agent workspace
Continuously improve the performance and quality of your workforce with ongoing analytics, coaching, surveys, and more.
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$65,00/month
- Free Trial
- Subscription
Images
Features
Total features of Vocalcom: 81
- API
- Access Controls/Permissions
- Alerts / Escalation
- Analytics/ROI Tracking
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Lead Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Management
- Case Management
- Chat Transcript
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Customer Database
- Customer Experience Management
- Customizable Reports
- Customizable Templates
- Digital Signature
- Distribution Management
- Email Templates
- Employee Management
- Event Triggered Actions
- Feedback Management
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- Lead Distribution
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Outbound Call Center
- PCI Compliance
- Performance Metrics
- Predictive Dialer
- Productivity Analysis
- Progressive Dialer
- Queue Management
- Ratings / Reviews
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- Request Assignment
- Role-Based Permissions
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text to Speech
- Video Conferencing
- Video Management
- Video Support
- Voice Mail
- Website Integration
- Workflow Management
Alternatives
VICIdial
Zendesk
LiveAgent
Zoho Desk
Reviews
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- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
for me it is the best program to manage telesales
Reviewed on 2018/06/03
acquisition of potential customers, thanks to this program that organizes and applies artificial...
acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence
Pros
Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.
Cons
I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users
- Industry: Information Technology & Services
- Company size: 11-50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Simply, effortless technology
Reviewed on 2015/07/10
dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013,...
dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.
Pros
Easy to use
Flexible
Truly multi-tenancy and cloud ready
Complete omni-channel experience
Cons
Looking forward to deploying the new webRTC feature in the next couple of months!
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Review Source
Overall rating
- Ease of Use
- Customer Support
great and easy to use contact center solution
Reviewed on 2013/05/03
I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible...
I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation
Pros
we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team
Cons
we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor
we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions
- Industry: Computer Software
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MOst flexible Cloud solution
Reviewed on 2016/03/22
Pros
Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution
Cons
Some documentation could be a little bit more detailed.
- Industry: Telecommunications
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Flexibility means being able to evolve with the time
Reviewed on 2016/02/10
Pros
The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.
Cons
Product documentation can be improved and made available online...
Vocalcom FAQs
Below are some frequently asked questions for Vocalcom.Q. What type of pricing plans does Vocalcom offer?
Vocalcom offers the following pricing plans:
- Starting from: US$65,00/month
- Pricing model: Subscription
- Free Trial: Available
Plans built for every team. Start with 30 days free.
Q. What are the main features of Vocalcom?
We do not have any information about Vocalcom features
Q. Who are the typical users of Vocalcom?
Vocalcom has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Vocalcom support?
Vocalcom supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does Vocalcom support mobile devices?
Vocalcom supports the following devices:
Q. What other apps does Vocalcom integrate with?
Vocalcom integrates with the following applications:
Amazon EC2, Aura Call Center Elite, Bigcommerce, Data.com Contacts, Desk.com, DocuSign, Facebook, Magento Commerce, Oracle CRM On Demand, SAP Customer Experience, Salesforce Platform, Salesforce Sales Cloud, Salesforce Service Cloud, Tpad PBX, Twitter, WordPress, Zendesk, Zuora
Q. What level of support does Vocalcom offer?
Vocalcom offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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