Papertrail

Papertrail

Cloud-hosted log management

4.2/5 (5 reviews)

Papertrail Overview

- Aggregate

All app logs, text log files, and syslog. One place.

- Tail & Search

It's realtime. Use a browser, command-line, or API.

- React & Analyze

Get alerted instantly. Detect trends and archive forever.

Papertrail aggregates...

syslog
Text log files
Apache
MySQL
cloud hosting
Ruby on Rails
Windows events
Tomcat
Heroku apps
Routers & firewalls

.. and many more. No more digging through a dozen log files and directories.

Pricing

Starting from
$7/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United Kingdom, United States

Supported Languages

English

Papertrail Reviews

Overall rating
4.2/5
100% positive reviews
1
Excellent
4
Very good
0
Average
0
Poor
0
Terrible

Used papertrail to log and monitor user devices and app usage.

Used Daily for 2+ years
Reviewed on 2018/03/19
Review Source: Capterra

We gain valuable insight into what our users and doing and experiencing by monitoring these logs. In certain situations where there's a live issues or outage, having live searchable data from our users is absolutely critical.

My only gripe with Papertrail is that it's incredibly powerful but IMHO should be more intuitive, or have better training material to assist users in unlocking its full potential. We have a team of three developers who are competent enough to get what they need out of Papertrail, but I worry they may be missing out on some benefits we weren't even aware existed.

Having software that you worry is too powerful for you to fully comprehend how your organization could benefit from it is a great problem to have though. Especially when it comes with an affordable price tag. This complaint is more about my own knowledge base and less of an issue with the software.

Pros

Gave us the ability to monitor devices based on usernames, device ID's, app versions, iOS versions, etc. Easy SQL searching and parsing. Gain the ability to create different visualizations based on predefined metrics but also allows for some customization. See user logs immediately as ours were set to upload every 10 seconds.

Cons

Not very user friendly for new users. There's certainly a learning curve to get started. Depending on how your logging has been setup there can also be a lot of noise to sort through, making the overall experience cumbersome. Most of this is due to sheer volume of data being collected, which is a self imposed problem but it'd be nice to get more support regarding how to handle this or having built in tools to filter out duplicate data points. Users have the ability to setup predefined queries which helps cut down on some of unneeded data, but as mentioned there's a steep learning curve and not very much documentation to go off of.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Diego M.

Simple UI, just what you need for log management

Used Daily for 2+ years
Reviewed on 2019/02/23
Review Source: Capterra

I love how it is like having the terminal, but all your logs in one place. tail/grep is really all you need when reading logs, their autorefreshed ui and search does what I need, and having things like email alerts when certain keywords appear on certain servers is a nice feature

Pros

tail -f style by default. No need to refresh the screen to get new events. But also has nice search with special character to exclude terms, time range, etc

Cons

Nothing, all our team needed was a central place to get all our logs from, and papertrail did just that

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kevin V.

Nice log aggregator

Used Daily for 1+ year
Reviewed on 2017/02/08
Review Source: Capterra

PaperTrail does the trick for log aggregation, it may not be quite as fully featured as others but the price makes up for it. For basic log aggregation it works well and has a decent search mechanism.

Pros

Good price, overall good general functionality. Product performs well and was easy to setup.

Cons

The search functionality could be beefed up, they have a variety of options but based on the UI it isn't always obvious.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Useful, Very Insight ful tool, with erespect to Heroku APP

Used Weekly for 1+ year
Reviewed on 2018/07/24
Review Source: Capterra

Event logs, debug logs of application (Custom applications running on Heroku)

Pros

Good Insight on debug logs, and event monitoring, Provides high lithed view of the errors in the application.

Cons

Monitoring database events, there is scope for improvement on monitoring the database level events/logs/deadlocks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Great way to catch logs if you're on top of things.

Used Daily for 1-5 months
Reviewed on 2018/12/19
Review Source: Capterra

Pros

It is easy to link Papertrail to applications and search logs for the given log storage time.

Cons

We only keep logs for 24 hours, and then we store them in S3. It is very difficult to search through these logs since they are broken up into one hour chunks and all mixed together. Though I understand if that is outside of Papertrail's control.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10

Papertrail Pricing

Starting from
$7/month
Pricing options
Free Trial
Subscription
Value for money

$7
1 GB/month
1 week search
1 year archive

$18
2 GB/month
1 week search
1 year archive

$35
4 GB/month
2 weeks search
1 year archive

$75
8 GB/month
2 weeks search
1 year archive

$150
16 GB/month
2 weeks search
1 year archive

$230
25 GB/month
2 weeks search
1 year archive

Papertrail Features

  • API
  • Monitoring

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for Papertrail

Key features of Papertrail

  • "Curated" log dashboard
  • Archive indefinitely on Amazon S3
  • Auto-scaling cloud system integrations
  • Download old logs
  • File-to-syslog app log collector
  • Full-text search
  • Graph with Librato Metrics, and GeckoBoard
  • HTTP to app notifications
  • Hadoop (Amazon EMR) integration
  • Hostname wildcards
  • Lightweight Ruby daemon
  • Nightly summary emails, copy-friendly links
  • OS X Dashboard widget.
  • Realtime event viewer
  • Save searches to reuse
  • Simple REST API.

Benefits

Use Papertrail To...

- Troubleshoot fast.

Diagnosing a monitoring alert, app server error, customer service ticket, or missing email? Just search or tail.

Full-text search. Message, metadata, even sub-strings. Learn more
Jump to a time, system, group of systems, or context.
Save searches to reuse (even let coworkers see).

- See related events together.

Create flexible log views in a few clicks.

Turn related systems into event streams, like NY colo, Big App, or DB servers.
Automatically put new systems in the right place using hostname wildcards.
Save searches to create a "curated" log dashboard.

- Spread visibility around.

Help less-technical staff take advantage of logs (without SSH/RDP knowledge or access).

A lead engineer can populate groups, searches, and alerts that the team can use.
Stay current without logging in. Nightly summary emails, copy-friendly links.
One syntax works for Web, CLI, and API.

Papertrail FAQs

Below are some frequently asked questions for Papertrail.

Q. What type of pricing plans does Papertrail offer?

Papertrail offers the following pricing plans:

Starting from: $7/month

Pricing model: Subscription

Free Trial: Available

$7
1 GB/month
1 week search
1 year archive

$18
2 GB/month
1 week search
1 year archive

$35
4 GB/month
2 weeks search
1 year archive

$75
8 GB/month
2 weeks search
1 year archive

$150
16 GB/month
2 weeks search
1 year archive

$230
25 GB/month
2 weeks search
1 year archive

Q. What are the main features of Papertrail?

Papertrail offers the following features:

  • "Curated" log dashboard
  • Archive indefinitely on Amazon S3
  • Auto-scaling cloud system integrations
  • Download old logs
  • File-to-syslog app log collector
  • Full-text search
  • Graph with Librato Metrics, and GeckoBoard
  • HTTP to app notifications
  • Hadoop (Amazon EMR) integration
  • Hostname wildcards
  • Lightweight Ruby daemon
  • Nightly summary emails, copy-friendly links
  • OS X Dashboard widget.
  • Realtime event viewer
  • Save searches to reuse
  • Simple REST API.

Q. Who are the typical users of Papertrail?

Papertrail has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Papertrail support?

Papertrail supports the following languages:

English

Q. What type of pricing plans does Papertrail offer?

Papertrail has the following pricing plans:

Subscription

Q. Does Papertrail support mobile devices?

We do not have any information about what devices Papertrail supports

Q. What other apps does Papertrail integrate with?

Papertrail integrates with the following applications:

Bitium, IronWorker, Moxtra, Opsgenie, PagerDuty, Rippling, Slack, SolarWinds AppOptics, Xplenty

Q. What level of support does Papertrail offer?

Papertrail offers the following support options:

Knowledge Base, Online Support, Phone Support