About PagerDuty
PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.
PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to PagerDuty
Key benefits of PagerDuty
Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.
Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.
Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.
On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.
Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.
Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.
Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to PagerDuty
Images
Features
Total features of PagerDuty: 42
Alternatives
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SolarWinds Service Desk
Squadcast
Uptime Cloud Monitoring
Reviews
Already have PagerDuty?
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- Industry: Retail
- Company size: 10 000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great way to allow teams to self manage their notifications
Reviewed on 2019/11/12
easy to onboard, flexible to use. simple but does what its supposed to do and does it well!
easy to onboard, flexible to use. simple but does what its supposed to do and does it well!
Pros
teams can manage their own schedules, including flexible overrides when they need someone else to cover. lot of notification/escalation options, and for each user they can specify how they prefer to be communicated with.
Cons
adding users to an existing schedule can cause unexpected issues if you are not careful. also I sure wish that pagerduty app was able to override do not disturb settings on my phone, would love to be able to disable calls and other notifications but still get my PD alerts when I go to bed!
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Operations Platform which works
Reviewed on 2019/11/07
Pros
-multiple integrations with many tools.
-easy to set up and use
-mobile App
-stable
Cons
Some of the integrations, at least at the moment, are not ways. Such as Zendesk and PagerDuty where you can only create incidents when a Zendesk case is created but not the other way around.
The mobile App does not have all the features as the web platform.
Alternatives Considered
OpsGenieReasons for Switching to PagerDuty
The ability of having primary and secondary rosters- Industry: Computer Software
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
App is great, administrative interface needs work
Reviewed on 2019/11/12
App and incidents are the primary focus and that works well
Schedules need a lot of work
App and incidents are the primary focus and that works well
Schedules need a lot of work
Pros
The mobile application works very well
Incident handling and reporting works very well
Cons
The administration portal schedule is very confusing and hard to set up for global workflows
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy notifications and escalation
Reviewed on 2022/12/28
Pros
We have been using PagerDuty for years for incident management and it has been a key part of our business. We mainly use the notifications and incident escalation side which automatically adjusts to the on call schedules we set.
Cons
We haven't anything bad to say about the product as it does everything we need and does it very well.
- Industry: Information Services
- Company size: 1 001–5 000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Incident Response software in the market!
Reviewed on 2022/08/08
PagerDuty is an amazing software and a must for support projects which deal with high severity...
PagerDuty is an amazing software and a must for support projects which deal with high severity tickets and tasks. It is very useful in keeping track of the tickets and in ensuring there is not a miss in working on the tickets within the stipulated time.
Pros
PagerDuty is very important in projects that deal with tickets, incidents, and tasks that are bound by service level agreements. This is the case in all the 24*7 projects. The PagerDuty administrator can allot different severity tickets to the PagerDuty and specify the method by which the users can be notified about the same. The PagerDuty provides different ways of notifying the user: Via email, SMS, or call. The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal within a specified time, it will send the user an SMS. Then, if the user still is unresponsive to the ticket, a call will alert the user to work on it. This process ensures that high criticality tickets are not missed. In this way, SLA breaches are avoided and so are escalations.
Cons
There are no major drawbacks to using PagerDuty since it is very useful software. But, at times when there are multiple administrators handling the software, if one administrator makes changes to the setting of the software, the other administrators might not be notified of the changes. This might cause a confusion between the users and the alerting process.
PagerDuty FAQs
Below are some frequently asked questions for PagerDuty.Q. What type of pricing plans does PagerDuty offer?
PagerDuty offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually
Q. Who are the typical users of PagerDuty?
PagerDuty has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does PagerDuty support?
PagerDuty supports the following languages:
English
Q. Does PagerDuty support mobile devices?
PagerDuty supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does PagerDuty integrate with?
PagerDuty integrates with the following applications:
Amazon EC2, AppDynamics, AppFirst, BigPanda, Bitium, CA Flowdock, Circonus, CloudMonix, Crashlytics, Datadog, Desk.com, Dynatrace, Freshservice, Front, Google Workspace, HaloPSA, HipChat, Incapsula, Integrate.io, Jira, Kayako, Librato, Loggly, LogicMonitor, Logz.io, Monitis, Nagios XI, Neustar UltraDNS, New Relic, OverOps, Panopta, Papertrail, Pingdom, Pulseway, RapidSpike, Raygun, Rollbar, Scalyr, ScienceLogic, Scout, Sentry, Server Monitoring by Server Density, ServiceNow, ServiceNow Express, Site24x7, SiteScope, Slack, Sophie, Splunk Cloud, Sumo Logic, TrueSight Pulse, VMWare Practice Lab, WhatsUp Gold, Zabbix, Zapier, Zendesk Suite, xMatters
Q. What level of support does PagerDuty offer?
PagerDuty offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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