PagerDuty

4.6 (210)
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Incident Management & Operations Performance Software

About PagerDuty

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.


Key benefits of PagerDuty

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.


Images

PagerDuty Software - An operations command console offers advanced analytics and visibility
PagerDuty Software - Incident management
PagerDuty Software - Reports & analytics
PagerDuty Software - Escalation policy
PagerDuty Software - PagerDuty user
PagerDuty Software - Mobile apps for iOS and Android
PagerDuty Software - Native app for iOS
PagerDuty Software - Native app for Android
PagerDuty Software - Hand-Off notification
PagerDuty Software - Event intelligence
PagerDuty Software - Modern incident response
PagerDuty Software - On-call management and notifications
PagerDuty Software - Intelligent real-time decisions
PagerDuty Software - Automated precision response
PagerDuty Software - Business-wide orchestration
PagerDuty Software - Infrastructure health module
PagerDuty Software - Service health module
PagerDuty Software - Major incidents module
PagerDuty Software - Responders module
View 20 more
PagerDuty video
PagerDuty Software - An operations command console offers advanced analytics and visibility
PagerDuty Software - Incident management
PagerDuty Software - Reports & analytics
PagerDuty Software - Escalation policy
PagerDuty Software - PagerDuty user
PagerDuty Software - Mobile apps for iOS and Android
PagerDuty Software - Native app for iOS
PagerDuty Software - Native app for Android
PagerDuty Software - Hand-Off notification
PagerDuty Software - Event intelligence
PagerDuty Software - Modern incident response
PagerDuty Software - On-call management and notifications
PagerDuty Software - Intelligent real-time decisions
PagerDuty Software - Automated precision response
PagerDuty Software - Business-wide orchestration
PagerDuty Software - Infrastructure health module
PagerDuty Software - Service health module
PagerDuty Software - Major incidents module
PagerDuty Software - Responders module

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month
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Ease of Use

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Reviews

Overall rating

4.6 /5
(210)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.3/5

Already have PagerDuty?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 210
Alex
Alex
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great way to allow teams to self manage their notifications

Reviewed on 2019/11/12

easy to onboard, flexible to use. simple but does what its supposed to do and does it well!

easy to onboard, flexible to use. simple but does what its supposed to do and does it well!

Pros

teams can manage their own schedules, including flexible overrides when they need someone else to cover. lot of notification/escalation options, and for each user they can specify how they prefer to be communicated with.

Cons

adding users to an existing schedule can cause unexpected issues if you are not careful. also I sure wish that pagerduty app was able to override do not disturb settings on my phone, would love to be able to disable calls and other notifications but still get my PD alerts when I go to bed!

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Did everything we needed it to

Reviewed on 2020/05/12

Kept our team groups and rotations organized and informed of production impacting problems. Easy to...

Kept our team groups and rotations organized and informed of production impacting problems. Easy to use so was there to help us solve our problems, not to be yet another configuration challenge to overcome.

Pros

Simple to use intuitive interface via web and smartphone app, third party integrations with Nagios, Slack, and Atlassian products (Jira), as well as custom webhooks for use with monitoring tools (grafana). Overrides available for scheduled rotations. Custom alert sounds was a nice touch.

Cons

Attention from customer support requires being a larger customer paying a significant amount of money. Which we were when I used and configured this, and it worked well for us.

Alternatives Considered

OpsGenie and Splunk On-Call

Reasons for Switching to PagerDuty

Robust features and ease of use
Drew
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

App is great, administrative interface needs work

Reviewed on 2019/11/12

App and incidents are the primary focus and that works well
Schedules need a lot of work

App and incidents are the primary focus and that works well
Schedules need a lot of work

Pros

The mobile application works very well
Incident handling and reporting works very well

Cons

The administration portal schedule is very confusing and hard to set up for global workflows

Verified Reviewer
Overall rating
  • Industry: Information Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Incident Response software in the market!

Reviewed on 2022/08/08

PagerDuty is an amazing software and a must for support projects which deal with high severity...

PagerDuty is an amazing software and a must for support projects which deal with high severity tickets and tasks. It is very useful in keeping track of the tickets and in ensuring there is not a miss in working on the tickets within the stipulated time.

Pros

PagerDuty is very important in projects that deal with tickets, incidents, and tasks that are bound by service level agreements. This is the case in all the 24*7 projects. The PagerDuty administrator can allot different severity tickets to the PagerDuty and specify the method by which the users can be notified about the same. The PagerDuty provides different ways of notifying the user: Via email, SMS, or call. The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal within a specified time, it will send the user an SMS. Then, if the user still is unresponsive to the ticket, a call will alert the user to work on it. This process ensures that high criticality tickets are not missed. In this way, SLA breaches are avoided and so are escalations.

Cons

There are no major drawbacks to using PagerDuty since it is very useful software. But, at times when there are multiple administrators handling the software, if one administrator makes changes to the setting of the software, the other administrators might not be notified of the changes. This might cause a confusion between the users and the alerting process.

Saurabh
Saurabh
Overall rating
  • Industry: Entertainment
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Functional, and reliable

Reviewed on 2019/11/08

Fairly good, minus top drawbacks. Mostly gets out of my way.

Fairly good, minus top drawbacks. Mostly gets out of my way.

Pros

Extremely reliable, gets out of your way, lots of integrations

Cons

Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront. Should have out of office integration

Alternatives Considered

OpsGenie

Reasons for Switching to PagerDuty

It’s the industry standard really.
Showing 5 reviews of 210 Read all reviews

PagerDuty FAQs

Below are some frequently asked questions for PagerDuty.

PagerDuty offers the following pricing plans:

  • Starting from: US$10.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

PagerDuty has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

PagerDuty supports the following languages:

English

PagerDuty supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

PagerDuty integrates with the following applications:

Amazon EC2, AppDynamics, AppFirst, BigPanda, Bitium, Circonus, CloudMonix, Crashlytics, Datadog, Desk.com, Dynatrace, Flowdock, Freshservice, Front, Google Workspace, HaloPSA, HipChat, Incapsula, Integrate.io, Jira, Kayako, Librato, Loggly, LogicMonitor, Logz.io, Monitis, Nagios XI, Neustar UltraDNS, New Relic, OverOps, Panopta, Papertrail, Pingdom, Pulseway, RapidSpike, Raygun, Rollbar, Scalyr, ScienceLogic, Scout APM, Sentry, Server Density Server Monitoring, ServiceNow, ServiceNow Express, Site24x7, SiteScope, Slack, Sophie, Splunk Cloud, Sumo Logic, TrueSight Pulse, VMWare Practice Lab, WhatsUp Gold, Zabbix, Zapier, Zendesk Suite, xMatters

PagerDuty offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for PagerDuty.