About PagerDuty

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

Key benefits of PagerDuty

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

An operations command console offers advanced analytics and visibility
Incident management
Reports & analytics
Escalation policy
PagerDuty user
Mobile apps for iOS and Android
Native app for iOS
Native app for Android
Hand-Off notification
Event intelligence
Modern incident response
On-call management and notifications
Intelligent real-time decisions
Automated precision response
Business-wide orchestration
Infrastructure health module
Service health module
Major incidents module
Responders module
View 20 more
PagerDuty video
PagerDuty screenshot: An operations command console offers advanced analytics and visibility PagerDuty screenshot: Incident management PagerDuty screenshot: Reports & analytics PagerDuty screenshot: Escalation policy PagerDuty screenshot: PagerDuty user PagerDuty screenshot: Mobile apps for iOS and Android PagerDuty screenshot: Native app for iOS PagerDuty screenshot: Native app for Android PagerDuty screenshot: Hand-Off notification PagerDuty screenshot: Event intelligence PagerDuty screenshot: Modern incident response PagerDuty screenshot: On-call management and notifications PagerDuty screenshot: Intelligent real-time decisions PagerDuty screenshot: Automated precision response PagerDuty screenshot: Business-wide orchestration PagerDuty screenshot: Infrastructure health module PagerDuty screenshot: Service health module PagerDuty screenshot: Major incidents module PagerDuty screenshot: Responders module

Features

Total features of PagerDuty: 42

  • API
  • Access Controls/Permissions
  • Action Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • CPU Monitoring
  • Calendar Sync
  • Call Routing
  • Dashboard
  • Email Alerts
  • Email Management
  • Event Logs
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Monitoring
  • Network Analysis
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Third Party Integrations
  • Workflow Management

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Reviews

Overall rating

4,6 /5
(180)
Value for Money
4,2/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
4,4/5

Already have PagerDuty?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 180
Corey F.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bye Bye to old school on-call practices

Reviewed on 2019/11/13

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have...

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Pros

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Cons

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Kenneth D.
Overall rating
  • Industry: Financial Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PagerDuty : A solution to almost every problem you didn't know you had yet

Reviewed on 2019/11/07

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we...

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Pros

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Cons

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Achieving zero downtime and 24X7 oncall made easier

Reviewed on 2021/03/18

Overall experience has been very seamless. Very easy to setup and use. But a little on the...

Overall experience has been very seamless. Very easy to setup and use. But a little on the expensive side.

Pros

- Easy Integrations
- Simple User Interface, very easy to navigate
- Lots of features and functionalities
- Very easy to setup
- Schedule creation and setting up rotation

Cons

Pagerduty is definitely the leader in this space, but it is fairly expensive and hence we have started looking at other options.

M. serhat D.
Overall rating
  • Industry: E-Learning
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

On-call software with rich features

Reviewed on 2020/04/02

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative...

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Pros

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Cons

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Manas M.
Overall rating
  • Industry: Retail
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Get alerted when your services go down or on urgent mails from the customer, and track it

Reviewed on 2020/12/19

PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our...

PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it

Pros

You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed,
we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest,

Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc

Cons

some times the web UI becomes slow, the app version dose not have all the features that the web version has

Showing 5 reviews of 180 Read all reviews

PagerDuty FAQs

Below are some frequently asked questions for PagerDuty.

PagerDuty offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

We do not have any information about PagerDuty features

PagerDuty has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

PagerDuty supports the following languages:

English

PagerDuty supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

PagerDuty integrates with the following applications:

Amazon EC2, AppDynamics, AppFirst, BigPanda, Bitium, CA Flowdock, Circonus, CloudMonix, Crashlytics, Datadog, Desk.com, Dynatrace, Freshservice, Front, Google Workspace, HaloPSA, HipChat, Incapsula, Jira, Kayako, Librato, Loggly, LogicMonitor, Logz.io, Loom Systems, Monitis, Nagios XI, Neustar UltraDNS, New Relic One, Panopta, Papertrail, Pingdom, Pulseway, RapidSpike, Raygun, Rollbar, Scalyr, ScienceLogic, Scout, Sentry, Server Monitoring by Server Density, ServiceNow, ServiceNow Express, Site24x7, SiteScope, Slack, Splunk Cloud, Sumo Logic, Takipi, TrueSight Pulse, VMWare Practice Lab, WhatsUp Gold, Xplenty, Zabbix, Zapier, Zendesk, xMatters

PagerDuty offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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