GetFeedback

4.6 (51)
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Send better surveys. Collect better feedback.

About GetFeedback

GetFeedback is a leading enterprise feedback management solution.

GetFeedback makes it easy to build beautiful, on-brand surveys that improve response rates. GetFeedback's real-time Dashboards and Text Analytics help companies turn feedback into action. Take advantage of advanced features like survey logic and merge fields to personalize surveys and boost engagement. Distribute surveys directly from GetFeedback, or using your preferred email service provider.

Created by two former Salesforce executives who wanted to send better surveys to their customers, GetFeedback has quickly grown to be the #1-rated survey software for Salesforce. GetFeedback's Salesforce integration helps put feedback right into your customer record. Companies can trigger surveys based off of activities in Salesforce, automatically push feedback data into Salesforce, and initiate alerts based on responses. The end result? A fully integrated, always-on feedback program.


Key benefits of GetFeedback

  • Build beautiful customer surveys that reflect your brand
  • Boost engagement with mobile-responsive surveys that look great on any device
  • Distribute surveys via email, website widget, or trigger them automatically from Salesforce
  • Embed survey questions in email with one-touch email builder to increase engagement
  • Quickly analyze responses with built-in summary reports and real-time analytics dashboards
  • Push customer feedback directly to the Salesforce customer record so your team can take action
  • Trigger workflows and alerts based on feedback to close the loop and improve customer relationships

  • Images

    GetFeedback Software - Create beautiful, on-brand surveys with GetFeedback’s easy-to-use survey builder
    GetFeedback Software - Supercharge survey engagement by 240% with one-touch email surveys
    GetFeedback Software - Engage your customers with surveys that work great on any device
    GetFeedback Software - GetFeedback: The #1-rated survey solution for Salesforce
    GetFeedback Software - Monitor key metrics with GetFeedback’s Real-Time Dashboards and Text Analytics
    View 6 more
    GetFeedback video
    GetFeedback Software - Create beautiful, on-brand surveys with GetFeedback’s easy-to-use survey builder
    GetFeedback Software - Supercharge survey engagement by 240% with one-touch email surveys
    GetFeedback Software - Engage your customers with surveys that work great on any device
    GetFeedback Software - GetFeedback: The #1-rated survey solution for Salesforce
    GetFeedback Software - Monitor key metrics with GetFeedback’s Real-Time Dashboards and Text Analytics

    Not sure about GetFeedback? Compare with a popular alternative

    GetFeedback

    4.6 (51)
    VS.
    Highly reviewed

    Starting Price

    US$50.00
    month
    US$99.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    79
    85

    Integrations

    14
    42

    Ease of Use

    4.7 (51)
    4.1 (1,074)

    Value for Money

    4.2 (51)
    3.7 (1,074)

    Customer Service

    4.5 (51)
    4.0 (1,074)
    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4.6 /5
    (51)
    Value for Money
    4.2/5
    Features
    4.5/5
    Ease of Use
    4.7/5
    Customer Support
    4.5/5

    Already have GetFeedback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 51
    Chandler
    Chandler
    Overall rating
    • Industry: Human Resources
    • Company size: 11–50 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction...

    Reviewed on 2019/07/09

    We have only used the free trial, but we will be continuing on to purchase the product so that we...

    We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.

    Pros

    GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

    Cons

    It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

    Alternatives Considered

    Bullhorn ATS & CRM

    Switched From

    Bullhorn ATS & CRM

    Reasons for Switching to GetFeedback

    GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right.
    Yurii
    Yurii
    Overall rating
    • Industry: Computer Software
    • Company size: 201–500 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Good, yet overrated and overpriced.

    Reviewed on 2024/05/08

    Everything what is related to the surveys, set up and data collection is great. It is very solid...

    Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format.

    Pros

    It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM.

    Cons

    The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult.

    Bret
    Bret
    Overall rating
    • Industry: E-Learning
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Look elsewhere

    Reviewed on 2023/05/10

    My experience with GetFeedback has been terrible. I look at their ratings here on Capterra and...

    My experience with GetFeedback has been terrible. I look at their ratings here on Capterra and cannot believe how others are using this application successfully. If you are considering an survey platform to use for your organization, do not consider GetFeedback.

    Pros

    The survey-taking experience in GF Direct.

    Cons

    How difficult it is to use and how limited the feature set is.

    Rezaul
    Overall rating
    • Industry: Research
    • Company size: 201–500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    It functions well to gather continuing feedback.

    Reviewed on 2022/10/26

    We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user...

    We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page.

    Pros

    To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal.

    Cons

    It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance.

    Alternatives Considered

    FigPii

    Reasons for Choosing GetFeedback

    Before choosing Usabilla, I spoke with a number of other businesses in a similar industry, and they all agreed that they offered the greatest quality at the best price.

    Switched From

    Hootsuite
    Kierstin
    Overall rating
    • Industry: Individual & Family Services
    • Company size: 2–10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Great product, large price tag

    Reviewed on 2022/10/13

    This boosted our credibility as an organization to send professional looking forms. It ended up not...

    This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.

    Pros

    This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data.
    My database coordinator loved that it was a native Salesforce app.

    Cons

    The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me.
    We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options.

    Alternatives Considered

    SurveyMonkey

    Reasons for Choosing GetFeedback

    Get Feedback is native to Salesforce and had higher functionality and was more attractive.
    Showing 5 reviews of 51 Read all reviews

    GetFeedback FAQs

    Below are some frequently asked questions for GetFeedback.

    GetFeedback offers the following pricing plans:

    • Starting from: US$50.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    GetFeedback has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    GetFeedback supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    GetFeedback supports the following devices:

    GetFeedback integrates with the following applications:

    Acoustic Marketing Cloud, Adobe Analytics, Chattermill, Contentsquare, Google Analytics 360, Jira, Medallia Digital Experience Analytics, Salesforce Platform, Salesforce Sales Cloud, Salesforce.org Nonprofit Cloud, Slack, Tealium Customer Data Hub, Zapier, Zendesk Suite

    GetFeedback offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for GetFeedback.