GetFeedback

About GetFeedback
GetFeedback is a leading enterprise feedback management solution.
GetFeedback makes it easy to build beautiful, on-brand surveys that improve response rates. GetFeedback's real-time Dashboards and Text Analytics help companies turn feedback into action. Take advantage of advanced features like survey logic and merge fields to personalize surveys and boost engagement. Distribute surveys directly from GetFeedback, or using your preferred email service provider.
Created by two former Salesforce executives who wanted to send better surveys to their customers, GetFeedback has quickly grown to be the #1-rated survey software for Salesforce. GetFeedback's Salesforce integration helps put feedback right into your customer record. Companies can trigger surveys based off of activities in Salesforce, automatically push feedback data into Salesforce, and initiate alerts based on responses. The end result? A fully integrated, always-on feedback program.
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- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction...
Reviewed on 2019/07/09
We have only used the free trial, but we will be continuing on to purchase the product so that we...
We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.
Pros
GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.
Cons
It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.
Alternatives Considered
Bullhorn ATS & CRMSwitched From
Bullhorn ATS & CRMReasons for Switching to GetFeedback
GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good, yet overrated and overpriced.
Reviewed on 2024/05/08
Everything what is related to the surveys, set up and data collection is great. It is very solid...
Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format.
Pros
It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM.
Cons
The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult.

- Industry: E-Learning
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Look elsewhere
Reviewed on 2023/05/10
My experience with GetFeedback has been terrible. I look at their ratings here on Capterra and...
My experience with GetFeedback has been terrible. I look at their ratings here on Capterra and cannot believe how others are using this application successfully. If you are considering an survey platform to use for your organization, do not consider GetFeedback.
Pros
The survey-taking experience in GF Direct.
Cons
How difficult it is to use and how limited the feature set is.
- Industry: Research
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It functions well to gather continuing feedback.
Reviewed on 2022/10/26
We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user...
We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page.
Pros
To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal.
Cons
It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance.
Alternatives Considered
FigPiiReasons for Choosing GetFeedback
Before choosing Usabilla, I spoke with a number of other businesses in a similar industry, and they all agreed that they offered the greatest quality at the best price.Switched From
Hootsuite- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Great product, large price tag
Reviewed on 2022/10/13
This boosted our credibility as an organization to send professional looking forms. It ended up not...
This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.
Pros
This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data.
My database coordinator loved that it was a native Salesforce app.
Cons
The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me.
We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options.
Alternatives Considered
SurveyMonkeyReasons for Choosing GetFeedback
Get Feedback is native to Salesforce and had higher functionality and was more attractive.GetFeedback FAQs
Below are some frequently asked questions for GetFeedback.Q. What type of pricing plans does GetFeedback offer?
GetFeedback offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of GetFeedback?
GetFeedback has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does GetFeedback support?
GetFeedback supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does GetFeedback support mobile devices?
GetFeedback supports the following devices:
Q. What other apps does GetFeedback integrate with?
GetFeedback integrates with the following applications:
Acoustic Marketing Cloud, Adobe Analytics, Chattermill, Contentsquare, Google Analytics 360, Jira, Medallia Digital Experience Analytics, Salesforce Platform, Salesforce Sales Cloud, Salesforce.org Nonprofit Cloud, Slack, Tealium Customer Data Hub, Zapier, Zendesk Suite
Q. What level of support does GetFeedback offer?
GetFeedback offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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