About GetFeedback

GetFeedback is a leading enterprise feedback management solution.

GetFeedback makes it easy to build beautiful, on-brand surveys that improve response rates. GetFeedback's real-time Dashboards and Text Analytics help companies turn feedback into action. Take advantage of advanced features like survey logic and merge fields to personalize surveys and boost engagement. Distribute surveys directly from GetFeedback, or using your preferred email service provider.

Created by two former Salesforce executives who wanted to send better surveys to their customers, GetFeedback has quickly grown to be the #1-rated survey software for Salesforce. GetFeedback's Salesforce integration helps put feedback right into your customer record. Companies can trigger surveys based off of activities in Salesforce, automatically push feedback data into Salesforce, and initiate alerts based on responses. The end result? A fully integrated, always-on feedback program.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of GetFeedback

  • Build beautiful customer surveys that reflect your brand
  • Boost engagement with mobile-responsive surveys that look great on any device
  • Distribute surveys via email, website widget, or trigger them automatically from Salesforce
  • Embed survey questions in email with one-touch email builder to increase engagement
  • Quickly analyze responses with built-in summary reports and real-time analytics dashboards
  • Push customer feedback directly to the Salesforce customer record so your team can take action
  • Trigger workflows and alerts based on feedback to close the loop and improve customer relationships
  • Devices

    Business size

    S M L

    Markets

    Australia, Belgium, Canada, China, Germany, Denmark, Finland, France, United Kingdom, Ireland, Japan, Netherlands, Norway, Sweden, United States

    Supported Languages

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    GetFeedback Software - Create beautiful, on-brand surveys with GetFeedback’s easy-to-use survey builder
    GetFeedback Software - Supercharge survey engagement by 240% with one-touch email surveys
    GetFeedback Software - Engage your customers with surveys that work great on any device
    GetFeedback Software - GetFeedback: The #1-rated survey solution for Salesforce
    GetFeedback Software - Monitor key metrics with GetFeedback’s Real-Time Dashboards and Text Analytics
    View 6 more
    GetFeedback video
    GetFeedback Software - Create beautiful, on-brand surveys with GetFeedback’s easy-to-use survey builder
    GetFeedback Software - Supercharge survey engagement by 240% with one-touch email surveys
    GetFeedback Software - Engage your customers with surveys that work great on any device
    GetFeedback Software - GetFeedback: The #1-rated survey solution for Salesforce
    GetFeedback Software - Monitor key metrics with GetFeedback’s Real-Time Dashboards and Text Analytics

    Features

    Total features of GetFeedback: 81

    • 360 Degree Feedback
    • AI/Machine Learning
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • CES Survey Structure
    • CRM
    • CSAT Survey Structure
    • Campaign Management
    • Chat/Messaging
    • Commenting/Notes
    • Communication Management
    • Complaint Monitoring
    • Conditional Logic
    • Customer Database
    • Customer Experience Management
    • Customer Journey Mapping
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Data Analysis Tools
    • Data Import/Export
    • Data Visualization
    • Drag & Drop
    • Email Management
    • Email Marketing
    • Email Reminders
    • Engagement Tracking
    • Feedback Management
    • Knowledge Management
    • Mobile Survey
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Language
    • NPS Survey Structure
    • Negative Feedback Management
    • Offline Response Collection
    • Performance Metrics
    • Predictive Analytics
    • Process/Workflow Automation
    • Pulse Surveys
    • Question Branching
    • Question Library
    • Question Piping
    • Randomization
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Quotas
    • Response Validation
    • SMS Messaging
    • SSL Security
    • Search/Filter
    • Sentiment Analysis
    • Site Intercept Survey
    • Skip Logic
    • Support Audio/Images/Video
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Text Analysis
    • Third Party Integrations
    • Trend Analysis
    • URL Customization
    • Visual Analytics
    • Widgets
    • Workflow Management

    Alternatives

    SurveyMonkey

    4,6
    #1 Alternative to GetFeedback
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    Microsoft SharePoint

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    #2 Alternative to GetFeedback
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    Bullhorn ATS & CRM

    4,1
    #3 Alternative to GetFeedback
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    ShowHows

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    Reviews

    Overall rating

    4,8 /5
    (43)
    Value for Money
    4,5/5
    Features
    4,7/5
    Ease of Use
    4,8/5
    Customer Support
    4,7/5

    Already have GetFeedback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 43
    Megan B.
    Overall rating
    • Industry: Banking
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent survey tool for client and user experience

    Reviewed on 2022/05/05

    Very positive! Customer service is always responsive and helpful, and we've been able to deploy...

    Very positive! Customer service is always responsive and helpful, and we've been able to deploy several CX surveys because of this tool.

    Pros

    I love the question templates and the ability to customize them based on your survey needs. The platform also offers great background and theme options

    Cons

    I wish there was a way to include incomplete responses in the summary results without having to export them.

    Alternatives Considered

    Microsoft SharePoint and SurveyMonkey

    Reasons for Switching to GetFeedback

    I wasn't involved in that decision
    Chandler K.
    Overall rating
    • Industry: Human Resources
    • Company size: 11-50 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction...

    Reviewed on 2019/07/09

    We have only used the free trial, but we will be continuing on to purchase the product so that we...

    We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.

    Pros

    GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

    Cons

    It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

    Alternatives Considered

    Bullhorn ATS & CRM

    Switched From

    Bullhorn ATS & CRM

    Reasons for Switching to GetFeedback

    GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right.
    Verified Reviewer
    Overall rating
    • Industry: Sporting Goods
    • Company size: 10 000+ Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    GetFeedback is used for collecting customer feedback

    Reviewed on 2022/06/08

    In addition to hearing from our customers about the new features they enjoy or dislike on our...

    In addition to hearing from our customers about the new features they enjoy or dislike on our website, we can determine the needs and questions they have. We can also contact customers who have opted to receive email responses from us. On this basis, we will be able to conduct an inquiry with those individuals who wish to contribute to the enhancement of the website's content and functionality.

    Pros

    I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic. The integration process with Salesforce is straightforward, and as a result, I can display the results of my survey on any object. GetFeedback also has an excellent email template builder that allows users to create email templates with a question embedded directly into the email. GetFeedback can also obtain a list of Contacts from Salesforce to distribute surveys. The use of email templates is not the sole option available. I can create surveys that are distributed via short message service (SMS), embed them on a website or Salesforce Community, and even have them appear after a chat session, all within a couple of minutes.

    Cons

    It has a slightly higher price tag than some of the other alternatives, but the enhanced features and capabilities more than justify the premium. Occasionally, the survey builder did not provide us with the exact design element or logic we required; however, I believe this is to be expected from any builder that requires you to complete the work on your own.

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Easy-to-use but extremely expensive

    Reviewed on 2020/05/27

    Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys...

    Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional!

    On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.

    Pros

    Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce.

    It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.

    Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!

    Cons

    Very expensive if you want to have the Salesforce connection.

    Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.

    Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!

    Jordan C.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501-1 000 Employees
    • Used for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Survey tool for Salesforce

    Reviewed on 2019/08/20

    Pros

    GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration!
    Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

    Cons

    GetFeedback business model is quite expensive, hard to afford for many businesses.

    Alternatives Considered

    SurveyMonkey

    Reasons for Switching to GetFeedback

    Full Salesforce Integration, solve most of all business cases
    Showing 5 reviews of 43 Read all reviews

    GetFeedback FAQs

    Below are some frequently asked questions for GetFeedback.

    GetFeedback offers the following pricing plans:

    • Starting from:
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    GetFeedback has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    GetFeedback supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    GetFeedback supports the following devices:

    GetFeedback integrates with the following applications:

    Acoustic, Acoustic Campaign, Adobe Analytics, Chattermill, Contentsquare, Decibel, Google Analytics 360, Jira, Optimizely, Salesforce Platform, Salesforce Sales Cloud, Salesforce.org Nonprofit Cloud, SalesforceIQ, Slack, Tealium Customer Data Hub, Zapier, Zendesk

    GetFeedback offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for GetFeedback.