About GetFeedback

GetFeedback is a leading enterprise feedback management solution.

GetFeedback makes it easy to build beautiful, on-brand surveys that improve response rates. GetFeedback's real-time Dashboards and Text Analytics help companies turn feedback into action. Take advantage of advanced features like survey logic and merge fields to personalize surveys and boost engagement. Distribute surveys directly from GetFeedback, or using your preferred email service provider.

Created by two former Salesforce executives who wanted to send better surveys to their customers, GetFeedback has quickly grown to be the #1-rated survey software for Salesforce. GetFeedback's Salesforce integration helps put feedback right into your customer record. Companies can trigger surveys based off of activities in Salesforce, automatically push feedback data into Salesforce, and initiate alerts based on responses. The end result? A fully integrated, always-on feedback program.

Key benefits of GetFeedback

  • Build beautiful customer surveys that reflect your brand
  • Boost engagement with mobile-responsive surveys that look great on any device
  • Distribute surveys via email, website widget, or trigger them automatically from Salesforce
  • Embed survey questions in email with one-touch email builder to increase engagement
  • Quickly analyze responses with built-in summary reports and real-time analytics dashboards
  • Push customer feedback directly to the Salesforce customer record so your team can take action
  • Trigger workflows and alerts based on feedback to close the loop and improve customer relationships

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, China, Germany, United Kingdom, Japan, United States

    Supported Languages

    Chinese, Czech, Danish, Dutch, English and 20 others, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Images

    Create beautiful, on-brand surveys with GetFeedback’s easy-to-use survey builder
    Supercharge survey engagement by 240% with one-touch email surveys
    Engage your customers with surveys that work great on any device
    Monitor key metrics with GetFeedback’s Real-Time Dashboards and Text Analytics
    GetFeedback: The #1-rated survey solution for Salesforce
    Helping more than 10,000 companies measure and improve their customer experience
    View 7 more
    GetFeedback video GetFeedback video GetFeedback screenshot: Create beautiful, on-brand surveys with GetFeedback’s easy-to-use survey builder GetFeedback screenshot: Supercharge survey engagement by 240% with one-touch email surveys GetFeedback screenshot: Engage your customers with surveys that work great on any device GetFeedback screenshot: Monitor key metrics with GetFeedback’s Real-Time Dashboards and Text Analytics GetFeedback screenshot: GetFeedback: The #1-rated survey solution for Salesforce GetFeedback screenshot: Helping more than 10,000 companies measure and improve their customer experience

    Features

    Total features of GetFeedback: 50

    • 360 Degree Feedback
    • API
    • Alerts/Notifications
    • CRM
    • Collaboration Tools
    • Complaint Monitoring
    • Conditional Logic
    • Customer Experience Management
    • Customer Segmentation
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Data Analysis Tools
    • Data Import/Export
    • Email Alerts
    • Email Management
    • Email Marketing
    • Feedback Management
    • Forms Management
    • Mobile Survey
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Language
    • Multiple User Accounts
    • Negative Feedback Management
    • Predictive Analytics
    • Question Branching
    • Question Library
    • Question Piping
    • Real Time Analytics
    • Real Time Data
    • Reporting & Statistics
    • Reporting/Analytics
    • Search/Filter
    • Sentiment Analysis
    • Site Intercept Survey
    • Skip Logic
    • Summary Reports
    • Support Audio/Images/Video
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Text Analysis
    • Third Party Integrations
    • URL Customization
    • Widgets

    Alternatives

    Alchemer

    4,5
    #1 Alternative to GetFeedback
    You might want to run a simple survey. You might want to change the world. Alchemer, formerly SurveyGizmo, is the only...

    Qualtrics CoreXM

    4,8
    #2 Alternative to GetFeedback
    Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback and provide insight into...

    SurveyLab

    4,9
    #3 Alternative to GetFeedback
    SurveyLab is professional online survey software for any size of business, non-government organizations and...

    IntouchSurvey

    0
    #4 Alternative to GetFeedback
    IntouchSurvey is designed to help businesses across retail, hospitality, grocery, and other sectors conduct electronic...

    Reviews

    Overall rating

    4,8 /5
    (40)
    Value for Money
    4,6/5
    Features
    4,7/5
    Ease of Use
    4,8/5
    Customer Support
    4,7/5

    Already have GetFeedback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 40
    Chandler K.
    Overall rating
    • Industry: Human Resources
    • Company size: 11-50 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction...

    Reviewed on 2019/07/09

    We have only used the free trial, but we will be continuing on to purchase the product so that we...

    We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.

    Pros

    GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

    Cons

    It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

    Jordan C.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501-1 000 Employees
    • Used Other for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Survey tool for Salesforce

    Reviewed on 2019/08/20

    Pros

    GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration!
    Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

    Cons

    GetFeedback business model is quite expensive, hard to afford for many businesses.

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Easy-to-use but extremely expensive

    Reviewed on 2020/05/27

    Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys...

    Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional!

    On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.

    Pros

    Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce.

    It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.

    Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!

    Cons

    Very expensive if you want to have the Salesforce connection.

    Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.

    Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!

    Joe G.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A rare combination of quality and value

    Reviewed on 2019/07/16

    GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but...

    GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but it's also possible to dig in to some very advanced features.

    Pros

    The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.

    Cons

    If anything, it could be a little cheaper, but I'd really struggle to criticise this software!

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Collect customer feedback with ease

    Reviewed on 2018/12/13

    Pros

    I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features.

    Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media.

    There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever.

    The user interface and dashboard is super-intuitive.

    Lastly, the analytics let reporting a piece of cake.

    Cons

    A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.

    Showing 5 reviews of 40 Read all reviews

    GetFeedback FAQs

    Below are some frequently asked questions for GetFeedback.

    GetFeedback offers the following pricing plans:

    • Starting from:
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Create your free GetFeedback trial account at https://www.getfeedback.com GetFeedback Professional: $50/month GetFeedback Enterprise: Starting at $150/month GetFeedback for Salesforce: Contact Us at [email protected]

    We do not have any information about GetFeedback features

    GetFeedback has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    GetFeedback supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    GetFeedback supports the following devices:

    Android (Mobile)

    GetFeedback integrates with the following applications:

    Salesforce Platform, Salesforce Sales Cloud

    GetFeedback offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for GetFeedback.