About GetFeedback
GetFeedback is a leading enterprise feedback management solution.
GetFeedback makes it easy to build beautiful, on-brand surveys that improve response rates. GetFeedback's real-time Dashboards and Text Analytics help companies turn feedback into action. Take advantage of advanced features like survey logic and merge fields to personalize surveys and boost engagement. Distribute surveys directly from GetFeedback, or using your preferred email service provider.
Created by two former Salesforce executives who wanted to send better surveys to their customers, GetFeedback has quickly grown to be the #1-rated survey software for Salesforce. GetFeedback's Salesforce integration helps put feedback right into your customer record. Companies can trigger surveys based off of activities in Salesforce, automatically push feedback data into Salesforce, and initiate alerts based on responses. The end result? A fully integrated, always-on feedback program.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to GetFeedback
Key benefits of GetFeedback
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to GetFeedback
Images
Features
Total features of GetFeedback: 79
Alternatives
FigPii
Microsoft SharePoint
Bullhorn ATS & CRM
SurveyMonkey
Reviews
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- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction...
Reviewed on 2019/07/09
We have only used the free trial, but we will be continuing on to purchase the product so that we...
We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.
Pros
GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.
Cons
It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.
Alternatives Considered
Bullhorn ATS & CRMSwitched From
Bullhorn ATS & CRMReasons for Switching to GetFeedback
GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right.- Industry: Research
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It functions well to gather continuing feedback.
Reviewed on 2022/10/26
We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user...
We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page.
Pros
To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal.
Cons
It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance.
Alternatives Considered
FigPiiReasons for Choosing GetFeedback
Before choosing Usabilla, I spoke with a number of other businesses in a similar industry, and they all agreed that they offered the greatest quality at the best price.Switched From
Hootsuite- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Easy-to-use but extremely expensive
Reviewed on 2020/05/27
Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys...
Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional!
On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.
Pros
Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce.
It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.
Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!
Cons
Very expensive if you want to have the Salesforce connection.
Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.
Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Great product, large price tag
Reviewed on 2022/10/13
This boosted our credibility as an organization to send professional looking forms. It ended up not...
This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.
Pros
This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data.
My database coordinator loved that it was a native Salesforce app.
Cons
The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me.
We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options.
Alternatives Considered
SurveyMonkeyReasons for Choosing GetFeedback
Get Feedback is native to Salesforce and had higher functionality and was more attractive.
- Industry: Information Technology & Services
- Company size: 501–1 000 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Survey tool for Salesforce
Reviewed on 2019/08/20
Pros
GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration!
Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !
Cons
GetFeedback business model is quite expensive, hard to afford for many businesses.
Alternatives Considered
SurveyMonkeyReasons for Switching to GetFeedback
Full Salesforce Integration, solve most of all business casesGetFeedback FAQs
Below are some frequently asked questions for GetFeedback.Q. What type of pricing plans does GetFeedback offer?
GetFeedback offers the following pricing plans:
- Starting from:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of GetFeedback?
GetFeedback has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does GetFeedback support?
GetFeedback supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does GetFeedback support mobile devices?
GetFeedback supports the following devices:
Q. What other apps does GetFeedback integrate with?
GetFeedback integrates with the following applications:
Acoustic, Acoustic Marketing Cloud, Adobe Analytics, Chattermill, Contentsquare, Decibel, Google Analytics 360, Jira, Optimizely, Salesforce Platform, Salesforce Sales Cloud, Salesforce.org Nonprofit Cloud, SalesforceIQ, Slack, Tealium Customer Data Hub, Zapier, Zendesk Suite
Q. What level of support does GetFeedback offer?
GetFeedback offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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