Airbrake

Airbrake

Bug and error tracking software

4.7/5 (26 reviews)

Airbrake Overview

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Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Airbrake Reviews

Overall rating
4.7/5
100% positive reviews
19
Excellent
7
Very good
0
Average
0
Poor
0
Terrible
Bryan M.

My Favorite Error Tracker for Webapps

Used Daily for 2+ years
Reviewed on 2018/03/07
Review Source: Capterra

Airbrake has made error tracking easy for us and I enjoy that the interface and feature set continue to improve over the years.

Pros

Airbrake is one of the items on our checklist to setup with every new webapp we create. The setup is fast and it provides immediate value. Being able to receive an email for a new error that comes in is indispensable.

Cons

I would like to see Airbrake integrate with Kanbanery as that is our agile project management tool of choice. It does already integrate with Trello and Pivotal Tracker. Finally, while we use Airbrake on all of our apps, we do not always upgrade to a paid plan as it is simply more than we need. If Airbrake had one more lower tier paid option, then we would consider upgrading more apps to paid plans.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rich K.

Airbrake is a great error monitoring product

Used Daily for 2+ years
Reviewed on 2017/04/10
Review Source: Capterra

We rely on Airbrake for additional production and test environment monitoring of app exceptions. By linking Airbrake error alerts to HipChat notifications, we get great high-level alerts whenever an error happens, right in our team chat room. It's easy to drill down into the error details with the UI. We also use the Comments feature of the Airbrake errors to reduce bystander effect among team members -- no comment means nobody triaged the issue.

Pros

Great UI, easy to drill into the errors. It's great how they roll up errors of similar types intelligently. The "Occurrences" view is especially helpful, to know which errors are infrequent and which deserve higher attention.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Joseph Z.

Bots, and plugins, and cache invalidation, oh my!

Used Weekly for 1-5 months
Reviewed on 2017/03/30
Review Source: Capterra

Airbrake has been amazing. We were able to get it installed, configured, tested, and deployed to two applications in about 30 minutes thanks to their open-source packages and concise documentation. We were even able to update Airbrake with information about our releases (git commit #) so we knew exactly what version of the code we were running when a problem began.

We went from being overwhelmed with noisy, pointless, and ultimately ignored exception emails to getting just a few clean and concise notifications. Logging into the site gives you access to a plethora of additional information, as well as an "aggregations" tab that shows the commonality between logically grouped exceptions.

We set up a WordPress blog (there's a plugin!) and an aging ASP MVC site. We had initially assumed that the exceptions would be "dumbed down" to the lowest common denominator, but we were pleasantly surprised to see that each product included platform specific information. Everything is neatly organized and visualized so that it's easy and intuitive to make sense of the mass of information. With roughly 30 minutes of setup we were finally able to pinpoint an issue that we had been speculating about for months. (Bots, and plugins, and cache invalidation, oh my!)

Finally, it's obvious that Airbrake has put a lot of effort and attention into user experience. The interface is so clean, concise, and understandable that it's oddly tempting to show off.

Airbrake is easy to setup, smartly alerts, smartly organizes, is a pleasure to use, and we strangely want to show off our exceptions...5 stars!

Pros

Easy to setup
Reduces email alerts
Smartly organizes
Easy to use
We love showing it off

Cons

I wish it would fix the exceptions too :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Spencer R.

Powerful and easy to use! Plus, a great ROI

Reviewed on 2017/02/16
Review Source: Capterra

Airbrake has been used by other teams in my organizations for quite some time. My team and I were building a new Rails application and we decided to include Airbrake for error reporting.

Using Airbrake was one of the best decisions we made and here's why:
tl;dr - Installation, configuration, and integration were all painless. My only request is to expand supported integrations to more and different systems (New Relic, in our case).

1) App integration: "Installing" Airbrake in our Rails application was as simple as adding an entry in our Gemfile and creating an initializer for configuration. And that's it!

2) Configurability: As I just mentioned, configuration is available in your application. However, configuration "points" also exist in Airbrake at the account, project, and user levels. All these configurations work together seamlessly. This has allowed us to get the right notifications to the right people at the right time and avoid the "notification overload" that can come with other monitoring solutions.

3) External Integrations: Airbrake supports integration with many popular issue trackers and team communication solutions. We integrate Airbrake with JIRA and Slack, so there was no need to introduce a new tool to our daily workflow. However, I would like to see integration support expanded. For example, the integration with New Relic requires a third party solution that ended up not working for us. Airbrake does support webhooks, so we're still able to integrate with systems that are not supported OoTB.

4) Documentation: Setting up Airbrake and integrating it into our ecosystem has required little to no guesswork on our part.

Rating breakdown

Value for Money
Ease of Use
Customer Support

David eugene E.

Trace logs galore

Used Daily for 1-5 months
Reviewed on 2018/11/27
Review Source: Capterra

since we don't have the luxury of time to debug and traceback every issue happening to our multiple sites, airbrake cuts so much time debugging and that time saved is better spent on working on a fix right away, sometimes even before the users notice anything.

Pros

Our Devs love to sift through the detailed logs, if they put the airbrake code in their source properly. For me as QA, i can also traceback what scenario triggers a particular error log. if we don't have enough time to go inside airbrake, we can have email/slack alerts set up for specific issues, from specified environments. mute an expected alert is also possible, if needed.
The dashboard is available with graphs and statistical data.

Cons

probably too much information at times, like for a simple error message on the UI, there maybe hundreds of lines of backtrace info being sent. maybe not a very bad thing to have, but when the issues come in all at once, it's overwhelming that the users don't want to be inside the airbrake site anymore and just wait for user feedback, then check airbrake as last resort.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10

Airbrake Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

30-day free trial.

Three level of subscription plans available:
Small - $39 per month for 5 applications and 10 users.
Pro - $89 per month for 15 applications and 20 users.
Enterprise - $199 per month for 40 applications and 30 users.

Custom packages are also available on enquiry

Airbrake Features


  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Customizable Reporting
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for Airbrake

Key features of Airbrake

  • 3rd party integrations
  • API
  • Complete stack trace, context & metadata
  • Custom alerts and notifications
  • Deploy tracking
  • Duplicate detection
  • Email notifications
  • Error charts
  • Error grouping & organization
  • Historical data retention
  • Multiple programming language suppor
  • Multiple users
  • Real-time alerts
  • SSL security
  • Security threat alerts
  • Self-hosted option
  • iOS and Android apps

Benefits

Support for multiple programming languages including Ruby, Javascript, PHP, Java, .NET, Python, Node.js, Perl, Erlang, and Swift.

Complete stack trace, context and metadata enables users to determine exactly where the error occurred.

Error charts show error trends over time, when application and bug fixes were deployed, and any instances where the number of errors exceeded the rate limit for reporting.

Deploy tracking reveals which bugs were fixed and any new bugs launched.

Custom alerts and notifications give users control over who sees which errors, when and how.

Airbrake FAQs

Below are some frequently asked questions for Airbrake.

Q. What type of pricing plans does Airbrake offer?

Airbrake offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Available

30-day free trial.

Three level of subscription plans available:
Small - $39 per month for 5 applications and 10 users.
Pro - $89 per month for 15 applications and 20 users.
Enterprise - $199 per month for 40 applications and 30 users.

Custom packages are also available on enquiry

Q. What are the main features of Airbrake?

Airbrake offers the following features:

  • 3rd party integrations
  • API
  • Complete stack trace, context & metadata
  • Custom alerts and notifications
  • Deploy tracking
  • Duplicate detection
  • Email notifications
  • Error charts
  • Error grouping & organization
  • Historical data retention
  • Multiple programming language suppor
  • Multiple users
  • Real-time alerts
  • SSL security
  • Security threat alerts
  • Self-hosted option
  • iOS and Android apps

Q. Who are the typical users of Airbrake?

Airbrake has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Airbrake support?

Airbrake supports the following languages:

English

Q. What type of pricing plans does Airbrake offer?

Airbrake has the following pricing plans:

Subscription

Q. Does Airbrake support mobile devices?

Airbrake supports the following devices:

iPhone

Q. What other apps does Airbrake integrate with?

Airbrake integrates with the following applications:

BigPanda, Bitium, Broadsoft Team-One, CA Flowdock, Clearlogin, Datadog, Opsgenie, ProjectManager.com, Slack, Workato

Q. What level of support does Airbrake offer?

Airbrake offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support

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