Mention

Mention

Social Media Monitoring Built for Business.

4.8/5 (229 reviews)

Mention Overview

Mention allows anyone to monitor what’s being said about them online and on social media. Listening, no matter who’s talking, is key to growing your business - how else will you know what people think and what their needs are?

Whether you want to monitor your company name, your competitor, or a phrase related to your business, you should be able to see what people are saying - in real time.

Collaborate with your team through shared alerts and tasks. Respond immediately from your dashboard by connecting social accounts. Generate quick and clean reports that make it easy to track and analyze your performance.

You can also publish and schedule your post on Social Media.

Pricing

Starting from
$29/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English, French, German, Spanish

Mention Reviews

Overall rating
4.8/5
97% positive reviews
181
Excellent
41
Very good
6
Average
1
Poor
0
Terrible
Abigail N.

Great for social media monitoring and measuring social sentiment

Used Daily for 1-5 months
Reviewed on 2017/12/13
Review Source: Capterra

It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral.

Pros

I originally signed up for mention to measure the social sentiment of one of the brands I managed. My first choice was Hootsuite but the form wasn't loading so I decided to try Mention. Best decision I ever made!

After signing up and setting up keywords to measure, alerts and dashboards, I forgot about Mention because it wasn't giving me info on past activity, I got an email from Account Executive at Mention and we scheduled a 15 minutes call to walk me through mention and answer my questions. The call helped me understand how to use mention, It also explained why the social sentiment dashboard wasn't showing much info. Mention doesn't show past data only data from when the account is set up.
I liked the email alerts on competitors social media mentions, I wanted to know who was mentioning my competitors and why, and if they were journalists, I could use Hunter and Clearbit to get their emails so I could send them a pitch.
I think the pros of Mention are: Good support from the Mention team, simple interface that is easy to use and resources such as webinars to make the most of the software, email alerts on competitors mention on social media, blogs, forums etc. And of course the simple social sentiment dashboard.

Cons

The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign. Which didn't help much because Mention only showed data collected after setting up. I wish I could get sentiment from past activity so I can measure how my brand was viewed then and now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Nicole M.

Fantastic Media Monitoring service

Used Daily for 2+ years
Reviewed on 2016/08/05
Review Source: Capterra

I was an early adopter of Mention App and have seen it grow from strength to strength. Compared to high priced media monitoring from large companies on offer - it is often quicker, more precise and always covers the full social, online and offline news environment. I use it for my clients and highly recommend it.

Pros

Ease of use, quick set up and accurate results. In built-sentiment analysis is useful.
It's also helpful you can connect your social accounts to Mention and use the dashboard to respond to customer queries.

Cons

Not as evolved in the visualisation of data as competitors, but this isn't a big con because the data gathered is timely, precise and relevant (which other platforms struggle with). But would be great to see more options to display data.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Darla B.

Mentions is Awesome!

Used Daily for 2+ years
Reviewed on 2016/09/07
Review Source: Capterra

I like the way you can limit the amount of feedback by blocking those you know don't belong and adding key words and using key words to block. I've been using this product for about two years. I'm a one person PR shop so it really saves me time in searching for those commenting about our school.

Pros

I get notifications by email about people talking about the school. It covers all social media and all sources on the web. It's really great and easy to use.

Cons

It's pretty pricy for a school but they do have a free option that is what I use. They used to have a larger number of free mentions but now it's only 100 which isn't many. I reach my max by the end of the first week of the month. I wish they had an educational discount.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Frédéric P.

Mention allows me to monitor my brand and competition easily.

Used Daily for 2+ years
Reviewed on 2017/11/24
Review Source: Capterra

I can monitor any word, brand or name I want, giving me a headstart upon dealing with certain subjects.

Pros

What I like about Mention is the speed with which it finds the occurrences of the keywords I indicate to it. Rather than my competitors, I observe with this tool the vivacity of certain themes.

Cons

The interface is empty and not very intuitive. Fortunately, email alerts allow me to quickly access the last mentions of my keywords, because I don't use the web page where my information is collected, or very little. But this is a minor detail, because it is of particular interest to full-time community managers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

The easiest tool to monitor media

Used Daily for 2+ years
Reviewed on 2019/01/18
Review Source

Pros

When I started my work 3,5 years ago I tested a lot of media monitoring tools and Mention keep being the best so far. The first thing - it's clear and easy. The second - it lets me reply on Twitter mentions without leaving the app - it saves time. The third - I can see in the right side of the app what's inside the mention so I can see if it worth my attention without leaving the app.

Cons

I don't have any cons in mind. Maybe the fact, that during these 3,5 years I've been using it the app missed some articles that turned out to be quite important.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10

Mention Pricing

Starting from
$29/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free trial available (no credit card required)
Basic: free
Solo: $29/month
Starter: $99/month
Company: Custom

Mention Features

  • API
  • Engagement Analytics
  • Monitoring
  • Real Time Analytics
  • Reporting & Statistics
  • Social Media Integration
  • Tagging

  • A/B Testing
  • Activity Dashboard
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Multi-Channel Marketing
  • Real Time Data
  • Social Network Marketing
  • Third Party Integration

Additional information for Mention

Key features of Mention

  • Collaborate with your team by sharing alerts and assigning t
  • Connect social accounts to react within the dashboard.
  • Export mentions or data into PDF or CSV.
  • Generate reports and compare alert performance.
  • Identify influencers talking about your brand or keyword.
  • Monitor billions of sources in over 40 languages.
  • Monitor from any device - Web, Mac, iOS, Android
  • Publish and schedule your Social Media posts
  • Real-time monitoring for online and social media.
  • Search and filter to easily find important mentions.

Benefits

• Real-time monitoring: With the ability to monitor billions of sources in over 40 languages, you won’t miss anything being said about what’s important to you. And since mentions are in real time, you’ll be able to reply right away.

•Identify influencers: Influencer scores show you the most important people talking about any of your keywords. Find subject matter experts, future brand ambassadors, and grow your community by connecting with VIPs.

•React instantly: By connecting social accounts, you don’t even need to leave your dashboard to do things like favorite a tweet, comment on a Facebook post, or email a mention to a colleague. You can even connect your Buffer account and add to your queue - all right there.

•Track and analyze performance: See a summary of any mention by source type, location, sentiment, language, or time period. See a list of your most influential sources. Then easily create a report or export your data to send over to them.

•Collaborate with your team: Keep your whole team in the know by assigning tasks and sharing alerts within the app. Send your support team the tweet with a customer question, have your PR manager comment on the news article you’re mentioned in, and email your most recent guest blogger the shares of her post.

•Use Mention anywhere: Available via web and mobile app.

Mention FAQs

Below are some frequently asked questions for Mention.

Q. What type of pricing plans does Mention offer?

Mention offers the following pricing plans:

Starting from: $29/month

Pricing model: Free, Subscription

Free Trial: Available

Free trial available (no credit card required)
Basic: free
Solo: $29/month
Starter: $99/month
Company: Custom

Q. What are the main features of Mention?

Mention offers the following features:

  • Collaborate with your team by sharing alerts and assigning t
  • Connect social accounts to react within the dashboard.
  • Export mentions or data into PDF or CSV.
  • Generate reports and compare alert performance.
  • Identify influencers talking about your brand or keyword.
  • Monitor billions of sources in over 40 languages.
  • Monitor from any device - Web, Mac, iOS, Android
  • Publish and schedule your Social Media posts
  • Real-time monitoring for online and social media.
  • Search and filter to easily find important mentions.

Q. Who are the typical users of Mention?

Mention has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Mention support?

Mention supports the following languages:

English, French, German, Spanish

Q. What type of pricing plans does Mention offer?

Mention has the following pricing plans:

Free, Subscription

Q. Does Mention support mobile devices?

Mention supports the following devices:

Android, iPhone, iPad

Q. What other apps does Mention integrate with?

Mention integrates with the following applications:

Azendoo, Buffer, Built.io Flow, Capsule, Cyfe, Geckoboard, LeadMaster, Salesforce Marketing Cloud, Slack, VisitorTrack

Q. What level of support does Mention offer?

Mention offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials