Mention

Mention

Social Media Monitoring Built for Business.

4.8/5 (238 reviews)

Mention Overview

Mention allows anyone to monitor what’s being said about them online and on social media. Listening, no matter who’s talking, is key to growing your business - how else will you know what people think and what their needs are?

Whether you want to monitor your company name, your competitor, or a phrase related to your business, you should be able to see what people are saying - in real time.

Collaborate with your team through shared alerts and tasks. Respond immediately from your dashboard by connecting social accounts. Generate quick and clean reports that make it easy to track and analyze your performance.

You can also publish and schedule your post on Social Media.

Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English, French, German, Spanish

Mention Reviews

Overall rating
4.8/5
97% positive reviews
188
Excellent
43
Very good
6
Average
1
Poor
0
Terrible
Coy W.

Okay Monitoring Service, But Buyer Beware - No Option to Cancel

Used Weekly for 6-12 months
Reviewed on 2019/08/13
Review Source: Capterra

Most poor reviews come from disgruntled clients who proceed to trash the company. This is not a positive review, but to be fair there are some positive qualities about the application. For starters, do your homework and review all the options available. Turns out there are other companies with more robust platforms that offer more services for a lower price.

Mention offers decent monitoring services for companies that don't have PR teams with the ability to focus on monitoring. You can set up alerts (up to a point, before getting charged again) and manage the results to attempt to get focused. Even so, there is a ton of noise that has to be filtered out. For the time you spend tooling around with the app you could actually set up other methods to get the same results.

For us, Mention didn't quite offer all the value for the price and upsells. We restructured our PR to be smarter and narrow in on specific sources for each campaign - something our clients greatly appreciate. Attribution is easy to measure without using Mention, so it was obvious to us that we are paying a premium (over a quarterly premium and upsells) for a service that isn't doing much for us. That may not be the case for you, but when we opted to end our agreement, Mention's answer was basically "I don't care, pay me my money". Not a very good look and definitely prevents me from ever considering them again even if they upgraded their services in the future.

Pros

The solution offers online monitoring that includes news, social media, message boards, and forums. There is an added cost to include traditional news sources like TV & Radio, but the extra cost makes the overall package more expensive than other solutions on the market. The setup team was actually good, so the initial experience with the company was positive.

Cons

With exception of message boards and forums, you can reasonably achieve the same results using Google Alerts. For the cost and non-cancellable contract, you can actually fill in the gaps with just a little bit of leg work and some ingenuity. We ended up having to manually monitor review sites (like TripAdvisor), regardless of the promises made by Mention. That was pretty inconvenient. Additionally, we found quite a bit of chatter that wasn't being picked up by Mention. Eventually, we had to ask ourselves what's the point of paying so much money for the service. Mention doesn't break contracts, even if you're paying the premium for quarterly payments - which most ethical companies offer knowing that you may have to make a break. Their handling of that request leaves a lot to be desired.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Abigail N.

Great for social media monitoring and measuring social sentiment

Used Daily for 1-5 months
Reviewed on 2017/12/13
Review Source: Capterra

It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral.

Pros

I originally signed up for mention to measure the social sentiment of one of the brands I managed. My first choice was Hootsuite but the form wasn't loading so I decided to try Mention. Best decision I ever made!

After signing up and setting up keywords to measure, alerts and dashboards, I forgot about Mention because it wasn't giving me info on past activity, I got an email from Account Executive at Mention and we scheduled a 15 minutes call to walk me through mention and answer my questions. The call helped me understand how to use mention, It also explained why the social sentiment dashboard wasn't showing much info. Mention doesn't show past data only data from when the account is set up.
I liked the email alerts on competitors social media mentions, I wanted to know who was mentioning my competitors and why, and if they were journalists, I could use Hunter and Clearbit to get their emails so I could send them a pitch.
I think the pros of Mention are: Good support from the Mention team, simple interface that is easy to use and resources such as webinars to make the most of the software, email alerts on competitors mention on social media, blogs, forums etc. And of course the simple social sentiment dashboard.

Cons

The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign. Which didn't help much because Mention only showed data collected after setting up. I wish I could get sentiment from past activity so I can measure how my brand was viewed then and now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Kristi A.

Mention gets all the mentions

Used Daily for 1+ year
Reviewed on 2019/09/10
Review Source: Capterra

Back in the day, we’d monitor news with Google Alerts which was obviously a terrible idea. Mention picks up stuff lightning fast and it’s incredibly affordable if you're on a budget and looking to get in to more serious media monitoring. I can’t recommend Mention enough as a user-friendly, cost-effective, thorough solution. It also offers more advanced options for when your budget or need increases.

Pros

It’s a cost-effective, in-depth monitoring solution.

Cons

I wish more features were available to base plans, even on an a la carte basis.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nicole M.

Fantastic Media Monitoring service

Used Daily for 2+ years
Reviewed on 2016/08/05
Review Source: Capterra

I was an early adopter of Mention App and have seen it grow from strength to strength. Compared to high priced media monitoring from large companies on offer - it is often quicker, more precise and always covers the full social, online and offline news environment. I use it for my clients and highly recommend it.

Pros

Ease of use, quick set up and accurate results. In built-sentiment analysis is useful.
It's also helpful you can connect your social accounts to Mention and use the dashboard to respond to customer queries.

Cons

Not as evolved in the visualisation of data as competitors, but this isn't a big con because the data gathered is timely, precise and relevant (which other platforms struggle with). But would be great to see more options to display data.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Darla B.

Mentions is Awesome!

Used Daily for 2+ years
Reviewed on 2016/09/07
Review Source: Capterra

I like the way you can limit the amount of feedback by blocking those you know don't belong and adding key words and using key words to block. I've been using this product for about two years. I'm a one person PR shop so it really saves me time in searching for those commenting about our school.

Pros

I get notifications by email about people talking about the school. It covers all social media and all sources on the web. It's really great and easy to use.

Cons

It's pretty pricy for a school but they do have a free option that is what I use. They used to have a larger number of free mentions but now it's only 100 which isn't many. I reach my max by the end of the first week of the month. I wish they had an educational discount.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Mention Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free trial available (no credit card required)
Basic: free
Solo: $29/month
Starter: $99/month
Company: Custom

Mention Features

  • API
  • Engagement Analytics
  • Monitoring
  • Real Time Analytics
  • Reporting & Statistics
  • Social Media Integration

  • A/B Testing
  • Activity Dashboard
  • Automatic Notifications
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Marketing
  • Multi-Channel Marketing
  • Real Time Data
  • Third Party Integration

Additional information for Mention

Key features of Mention

  • Collaborate with your team by sharing alerts and assigning t
  • Connect social accounts to react within the dashboard.
  • Export mentions or data into PDF or CSV.
  • Generate reports and compare alert performance.
  • Identify influencers talking about your brand or keyword.
  • Monitor billions of sources in over 40 languages.
  • Monitor from any device - Web, Mac, iOS, Android
  • Publish and schedule your Social Media posts
  • Real-time monitoring for online and social media.
  • Search and filter to easily find important mentions.

Benefits

• Real-time monitoring: With the ability to monitor billions of sources in over 40 languages, you won’t miss anything being said about what’s important to you. And since mentions are in real time, you’ll be able to reply right away.

•Identify influencers: Influencer scores show you the most important people talking about any of your keywords. Find subject matter experts, future brand ambassadors, and grow your community by connecting with VIPs.

•React instantly: By connecting social accounts, you don’t even need to leave your dashboard to do things like favorite a tweet, comment on a Facebook post, or email a mention to a colleague. You can even connect your Buffer account and add to your queue - all right there.

•Track and analyze performance: See a summary of any mention by source type, location, sentiment, language, or time period. See a list of your most influential sources. Then easily create a report or export your data to send over to them.

•Collaborate with your team: Keep your whole team in the know by assigning tasks and sharing alerts within the app. Send your support team the tweet with a customer question, have your PR manager comment on the news article you’re mentioned in, and email your most recent guest blogger the shares of her post.

•Use Mention anywhere: Available via web and mobile app.

Mention FAQs

Below are some frequently asked questions for Mention.

Q. What type of pricing plans does Mention offer?

Mention offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Free, Subscription

Free Trial: Available

Free trial available (no credit card required)
Basic: free
Solo: $29/month
Starter: $99/month
Company: Custom

Q. What are the main features of Mention?

Mention offers the following features:

  • Collaborate with your team by sharing alerts and assigning t
  • Connect social accounts to react within the dashboard.
  • Export mentions or data into PDF or CSV.
  • Generate reports and compare alert performance.
  • Identify influencers talking about your brand or keyword.
  • Monitor billions of sources in over 40 languages.
  • Monitor from any device - Web, Mac, iOS, Android
  • Publish and schedule your Social Media posts
  • Real-time monitoring for online and social media.
  • Search and filter to easily find important mentions.

Q. Who are the typical users of Mention?

Mention has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Mention support?

Mention supports the following languages:

English, French, German, Spanish

Q. What type of pricing plans does Mention offer?

Mention has the following pricing plans:

Free, Subscription

Q. Does Mention support mobile devices?

Mention supports the following devices:

Android, iPhone, iPad

Q. What other apps does Mention integrate with?

Mention integrates with the following applications:

Azendoo, Buffer, Built.io Flow, Capsule, Contentools, Cyfe, Geckoboard, LeadMaster, Slack, VisitorTrack

Q. What level of support does Mention offer?

Mention offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials