Orderhive

Orderhive

Orders, shipment & inventory management tool

4.4/5 (183 reviews)

Orderhive Overview

What is Orderhive? What it does?

Orderhive is a multi-channel order, shipping and inventory management software for SMBs, e-commerce sellers, retailers, and wholesalers. It lends all-in-one enterprise solutions for multi-channel selling and back-end order fulfillment while maintaining a centralized and real-time inventory tracking system. Orderhive facilitates seamless integrations with leading marketplaces like Amazon, eBay, Etsy etc, shopping carts like Shopify, Magento, WooCommerce, etc, shipping partners like FedEx, USPS, UPS, DPD etc, accounting software like Quickbooks & Xero - all under a single umbrella. Orderhive prides itself on crafting most advanced SaaS-based solution at the most competitive pricing - and has successfully served 2500+ clients (B2B & B2C) of all sizes and categories across the globe.

Orderhive enjoys top rankings and 5-star user reviews in the order, shipping, and inventory management software categories across leading app discovery and rating platforms like Capterra, Goodfirms and GetApp owing to its robust features, really quick sync time, ease of use, indomitable pricing, & 24X7 available great customer support

Orderhive inventory management software is highly scalable, enabling clients to meet existing and future needs.

Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Orderhive Reviews

Overall rating
4.4/5
90% positive reviews
121
Excellent
43
Very good
9
Average
0
Poor
10
Terrible
Mari H.

Excellent! I have tried many of the others and this is by far superior in every way!

Used Daily for 1-5 months
Reviewed on 2018/01/24
Review Source: Capterra

Daily sales summary report emails are great! Love the inventory capabilities. Not too complicated and utilizes bundling/kitting of products. Can integrate Xero. Instant pushing of updates to eBay, no time delay at all. Great, friendly and timely responses from customer service which are available nearly 24/7. Price is perfect. Lots and lots of features.

Pros

First would have to be the customer service as it is second to none. They are quick and clear to answer your query and fast to fix any bug. They also take onboard your suggestions for any improvement.

Secondly I love the product and bundle functionality. It is very precise and you can accurately account for all inventory so you don't over sell and get the correct numbers.

Thirdly I love how updates on inventory are instantly updated to eBay. This is very important as my previous software I would use would often update within 10 minutes frequently causing me to over sell a bit. Orderhive DOES NOT HAVE THIS PROBLEM!

I also like the ease of use or the depth of functionality. If your a new user and want to get up and running quickly you can do this with OrderHive and when your a confident user you can start to dive into the other functionality to make your ecosystem of eccomerce software a much richer experience saving you even more time.

Summing up, this software has it all and believe me I have looked. The price is right, the interface is vibrant and uncluttered and intuitive. Nothing but praise for OrderHive. Well done guys!

Cons

This might sound picky but I don't like the fact I can't order the current sales by order value. They have an "Old View" which you can switch to which will let you do this but not under the "New View". When I brought this up with OrderHive they said they would talk to their technicians to see what they can do.(I anticipate this will be updated soon). Can't ask for more.

I don't like that I can't set the inventory levels to be pushed to eBay. This is helpful for selling limits. They offered a work around for this which is setting a second warehouse and only having the amount of stock available in that warehouse that you want pushed. This fixes the problem but is slightly double handling though not too much bother.

Im struggling to think of anything else I "Like Least".

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Moshe B.

Great, just great! Their customer service is much better than other alternatives.

Used Daily for 1-5 months
Reviewed on 2018/03/25
Review Source: Capterra

- Inventory Sync across all marketplaces.
- Saved us money in operating expenses.
- Helped us reach higher ranks in many marketplaces including eBay and Amazon.
- Allows us to provide better customer service.
- Allows us to work with Drop Shipper with ease.
- Allows us to make better PO (since we know exactly how many products were purchased across all marketplaces).

Pros

Customer support: They have responded within few hours and was available on the phone / Skype whenever I needed them.

Software: They offer integrations with all the main marketplaces and there isn't any limitation on the number of users. for each marketplace. They have templates for each situation you may encounter as a business such as an invoice, PO and many more.
It's possible to export any information you need, create new orders via their system which is very valuable to manufacturers, as they work with Dealers.

Price: I've checked all their competitors: Skubana, Zentail, SolidCommerce, Sellbrite and more, and I can tell you with complete confidence that at this time, Orderhive offers the best price for the features they provide.

Ease of use: Their system is more advanced than most of their competition. They provide many features so it takes few days to get the hang of it but in return, you have control of everything.

Their only real competition, in my opinion, is Sellbrite but the price difference doesn't justify it.

My overall impression of them is very good and I suggest that if you manage more than two marketplaces and have an issue maintaining inventory count, try them. I'm certain you won't regret it.

Cons

In my opinion, they are missing a listing tool, better analytics tools, and PO to be a complete package but I'm not complaining since you can solve two of those issues with a little bit of knowledge in Excel.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Paul S.

So yes very happy with the product the service and the price. for us it is the way to go Recommended

Reviewed on 2017/02/06
Review Source: Capterra

We are a small online business with over 1000 products selling on multiple channels, & with our product's always increasing, we were desperate to find a cost-effective alternative to spreadsheets & the need to use substandard website plugins, for linking products between sales channels, plus we needed a reliable system to keeping track of product variants, multiple supplier sources and of course our sales v/s product costs,

The biggest problem with finding never mind choosing a viable alternative was primarily cost, most of the online cloud based inventory management systems are ridiculously priced & over bloated for our needs, it took us a great deal of searching and demos before we found Orderhive.

On reviewing this company & their software platform, i came across a post that stated one of the major concerns with this East Indian based company was a deficiency in language both verbal & grammatical.

I can honestly say that as an Englishman I have found their communication within both medians to be exemplary, as well as the quality of the personal customer service I have experienced, their staff are professional, knowledgable & always quick to respond with not only standard information & explanation but also with listening to suggestions (We needed a sort filter to display out of stock / low stock products in the inventory list) within a month it's now available, how cool is that!.

The software is also visually crisp simple to use & very responsive, as of yet we have only utilised two of the many available integrations Ebay & Woocommerce, as we were trailing the product & only wanted to pay the starter level price of $49.99 a month, now we are sure & happy with the suitability,functionality & personal professional customer service orderhive offer us, we are planning to upgrade to the business level at a $99.99 annual subscription fee,as this level will offer us a further 4 active integrations, these are needed for adding Quickbooks online, stripe, amazon.ca & Canada post.

It is important to mention however that to fully trail the product you need to subscribe to at least the starter pack as the demo version wont allow the integrations, when i queried as to why? the explanation was that when activating the integrations with third-party companies there is a cost to them (Orderhive).

So we figured ok business is business we all have expenses & signed up to the lowest monthly plan while i tried their product.

Axiology Imports Canada

Response from OpenXcell Technolabs

Hi Paul. Thank you for the detailed feedback. :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Todd M.

A Multi Channel Seller Necessity

Used Daily for 1-5 months
Reviewed on 2016/07/27
Review Source: Capterra

Orderhive is a top notch provider of inventory management, product listing and channel syncing tool whether you sell on Ebay, Etsy or Amazon etc.. I tried many software prior to Orderhive and I was never totally satified. There was always something missing or they were not fully catered for the UK market. However Orderhive has exceeded my expectations. I am glad I made the right decision to keep orderhive. I still have many integrations to add and I cant wait to have everything in one place. Even the B2B portal can be customised which is my next move with the software. Anything you need just ask the guys at Orderhive and they will try to come up with a solution for your business. Their customer service is second to none. Always there 24/7. Orderhive is constantly improving, inventing and integrating features to allow sellers to do what is most important to us...selling!

Pros

Easy to use and small learning curve. Outstanding customer service. I can update and access my account anytime and anywhere. The guys at Orderhive are willing to listen to any customisation ideas that you may require for your business and they will always come up with an answer. Great value for money too. Love it and they have gave me no reason to go anywhere else.

Cons

None. Where there is an issue or features you require just ask..

Response from OpenXcell Technolabs

Hi Todd. Thank you for your feedback. We look forward to offering you so much more to simplify your business.:)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Amanda W.

Overall - good stuff, some bugs need worked out - but generally meets all my needs

Used Daily for 1+ year
Reviewed on 2018/09/18
Review Source: Capterra

This allows me to sync 3 WooCommerce sites and ShipStation. I love that it's generally a one stop shop for reports and product ordering. While it's been a bumpy ride these past few weeks during the transition - its going much better now and I believe it will continue to get better as time goes on.

Pros

- Customization of colors, templates, email responses.
- Generally quick response time on chat - until recent when they switched from 1.0 to 2.0. I assume they are busy with that transition, so hopefully they will gain some more time in the future to get back to their quicker response I was used to in 1.0.
Generally able to solve all my needs within a few days when issues come up

Cons

- Glitches still, I clear my cache pretty regularly, but nothing I generally can't work around
- 2.0 at first was so bad compared to 1.0, but finally 2.0 is catching up.
- Wish there were more tutorials, but I resorted to making my own.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Orderhive Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription
Value for money

15-day completely free trial (no credit card required)

Add-ons are available for more functionalities.

Easy refund policy, no questions asked.

Orderhive comes with a 15 days free trial (no credit card needed) and lends 24X7 customer support to its users.

Orderhive Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

  • Compliance Management
  • Document Storage
  • Monitoring

Additional information for Orderhive

Key features of Orderhive

  • 24*7 customer support
  • Activity tracking
  • Amazon FBA
  • Amazon Multi-Channel Fulfillment
  • Auditing
  • Auto-sync of orders from channels
  • Automatic status update
  • Backordering / preordering
  • Barcode scanning
  • Barcode support
  • Bulk shipments
  • Buy and print shipping labels
  • Cloud-based technology
  • Communication management
  • Create payments and manage invoices
  • Data import & export
  • Data synchronization
  • Demand forecasting
  • Descriptive sales reports
  • Discounted USPS rates
  • Filtered views
  • Integrate with popular business apps
  • Integration with accounting platforms
  • Integration with shopping cart platforms
  • Inventory control
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Location tracking
  • Manage multiple channels
  • Manage user permissions
  • Multi-channel management
  • Multi-store pricing
  • Multi-warehousing
  • Order fulfillment
  • Order processing
  • Order tagging
  • Picklist generation
  • Product Bundling/Kitting
  • Purchase orders
  • Real time analytics
  • Real time data
  • Real time reporting
  • Real time tracking
  • Real-time stock updates
  • Real-time sync of invoices
  • Returns management
  • Send dropshipping
  • Shipping calculator
  • Status tracking
  • Stock management
  • Template management
  • Track packages of 300+ shipping providers
  • Vend Integration
  • Wholesale order management
  • Workflow management

Benefits

What can Orderhive do for you?


  • Integrate channels (Amazon, Amazon FBA, eBay, Shopify, Etsy, etc.)
  • Automate and maintain centralized inventory on selling channels
  • Manage inventory across multiple warehouses/locations seamlessly
  • Create product bundles and manage their inventory
  • Auto-synchronization of inventory all channels in real-time
  • Integrate shipping providers (FedEx, USPS, UPS, etc), also get commercial USPS rates
  • Generate and print labels of multiple shipping carriers
  • Automatically updates order status and shipping information back to channel
  • Ship domestic and international orders
  • Manage dropshipping and allow dropshippers to have an easy interface for order processing
  • Generate reports through business analytics
  • Manage order payments / Send quick payment link to customers

  • Orderhive FAQs

    Below are some frequently asked questions for Orderhive.

    Q. What type of pricing plans does Orderhive offer?

    Orderhive offers the following pricing plans:

    Starting from: US$45,00/month

    Pricing model: Subscription

    Free Trial: Available

    15-day completely free trial (no credit card required)

    Add-ons are available for more functionalities.

    Easy refund policy, no questions asked.

    Orderhive comes with a 15 days free trial (no credit card needed) and lends 24X7 customer support to its users.

    Q. What are the main features of Orderhive?

    Orderhive offers the following features:

    • 24*7 customer support
    • Activity tracking
    • Amazon FBA
    • Amazon Multi-Channel Fulfillment
    • Auditing
    • Auto-sync of orders from channels
    • Automatic status update
    • Backordering / preordering
    • Barcode scanning
    • Barcode support
    • Bulk shipments
    • Buy and print shipping labels
    • Cloud-based technology
    • Communication management
    • Create payments and manage invoices
    • Data import & export
    • Data synchronization
    • Demand forecasting
    • Descriptive sales reports
    • Discounted USPS rates
    • Filtered views
    • Integrate with popular business apps
    • Integration with accounting platforms
    • Integration with shopping cart platforms
    • Inventory control
    • Inventory management
    • Inventory tracking
    • Invoice management
    • Location tracking
    • Manage multiple channels
    • Manage user permissions
    • Multi-channel management
    • Multi-store pricing
    • Multi-warehousing
    • Order fulfillment
    • Order processing
    • Order tagging
    • Picklist generation
    • Product Bundling/Kitting
    • Purchase orders
    • Real time analytics
    • Real time data
    • Real time reporting
    • Real time tracking
    • Real-time stock updates
    • Real-time sync of invoices
    • Returns management
    • Send dropshipping
    • Shipping calculator
    • Status tracking
    • Stock management
    • Template management
    • Track packages of 300+ shipping providers
    • Vend Integration
    • Wholesale order management
    • Workflow management

    Q. Who are the typical users of Orderhive?

    Orderhive has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Orderhive support?

    Orderhive supports the following languages:

    English

    Q. What type of pricing plans does Orderhive offer?

    Orderhive has the following pricing plans:

    Subscription

    Q. Does Orderhive support mobile devices?

    We do not have any information about what devices Orderhive supports

    Q. What other apps does Orderhive integrate with?

    Orderhive integrates with the following applications:

    AfterShip, BigCommerce, Dropbox, FreshBooks, QuickBooks, QuickBooks Online, Shopify, Vend, Xero, Zoho CRM

    Q. What level of support does Orderhive offer?

    Orderhive offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials