MiVoice Business Solution

MiVoice Business Solution
About MiVoice Business Solution
MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries.
With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model.
The entire solution can be purchased with traditional CapEx perpetual licensing or using an OpEx subscription payment model. You choose the purchasing model that best fits your business.
MiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. You choose whether you want an on-premises system, deploy in a public or private cloud, or combine on-site gateways with a cloud-based deployment.
You choose when you want updates and which user levels you want with the flexibility to mix and match user profiles with telephony, collaboration and customer experience features that each of your employees require for their individual roles.
Increase/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support.
Key benefits of MiVoice Business Solution
Deployment Flexibility: With the option to deploy the solution on-premises, in a public or private cloud environment – MiVoice Business can be licensed with either a traditional upfront CapEx purchase or with an OpEx subscription.
Voice: Superior voice quality and reliability with PBX features, advanced call control, mobility, and IP desk phone options that allow your employees to choose where and how they communicate.
Collaboration and Remote Working: Whether in the office, at home, or on the road, MiVoice Business brings people together to offer feature-rich telephony and real-time collaboration. Organizations can choose chat, video conferencing, screen sharing, file sharing, and more, all in one solution.
Simplicity: MiVoice Business is simple to manage and administer with a cloud-based user administration platform that simplifies day-to-day user management tasks.
Hardware Designed for a Variety of Business Needs: MiVoice Business can be deployed on-premises using a range of purpose-built hardware platforms – each offering a combination of user capacity, survivability, and phone network connection options to fit your specific needs.
Fits The Unique Needs of Any Size Organization: Large, small or in between, MiVoice Business is designed to fit the unique needs of any size organization at each stage of its growth.
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Reviews
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- Industry: Insurance
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Works great!
Reviewed on 2019/08/27
Pros
I like how you have a GUI interface for dialing, answering, seeing call logs etc.. It is much nicer to navigate vs having to do that on the phone itself. I especially love the ability to setup call forwarding automatically. I am by no means a power user, and have only scratched the surface of the utility.
Cons
my only complaint, if i needed one, would be the GUI is a bit dated feeling and does not feel like a modern UI. However, it works great so I can overlook this!

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great business VOIP
Reviewed on 2018/12/01
24/7 available call forwarding and message recording make being on call easier.
24/7 available call forwarding and message recording make being on call easier.
Pros
The ease of access is great; forwarding to a mobile phone, the app access and ease of remote access fluidity.
Cons
The windows application UI can be confusing.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
I utilize ShoreTel Connect Cloud to manage my desk phone and voicemail.
Reviewed on 2017/11/07
Very few. It's biggest benefit to me is the "in a meeting" function so my ringer doesn't sound...
Very few. It's biggest benefit to me is the "in a meeting" function so my ringer doesn't sound when I don't want it to. Otherwise, its lack of (working) functionality is frustrating to me and my staff. When we rely on ShoreTel, we're often let down. I would not recommend it, I'd prefer to use Avaya's cloud offering.
Pros
The ability to set states (in a meeting, vacation, available, etc) is the primary perk. I also like the ability to download voicemail files for record-keeping or forwarding to other ShoreTel users in my office.
Cons
The functionality of certain features is unstable. Call forwarding works with hit or miss accuracy. I've had issues with calls being forwarded, but are unanswerable once the other line rings. Additionally, the ease of use for many of the phone options are clunky. My phone has the color display, yet I have to use the numeric keypad to select features on and off like older legacy style phones. I'm also frustrated I get notified of voicemails in Outlook when off my network, but I'm unable to play the file from the cloud.

- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
MiCollab: All the features, none of the hassle!
Reviewed on 2018/11/13
Very easy to deploy. Very easy to train staff on. We have some staff who don't even need to touch...
Very easy to deploy. Very easy to train staff on. We have some staff who don't even need to touch their deskphone anymore! Really love this software.
Pros
You can search by first name in the corporate directory. You can easily add a list of people to the home section to see their phone status. Contacts, call history, and voicemail are all easily accessible in the app.
Cons
Calendar integration could be a lot better. We use G Suite and while the basic integration works ok, I'd love to be able to set more advanced statuses based on my meetings.

- Industry: Legal Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
MiCloud Connect - Virtual Phones for Now
Reviewed on 2018/11/28
This solution is great for remote workforces who need an "office" phone. It gives our people much...
This solution is great for remote workforces who need an "office" phone. It gives our people much more credibility in the marketplace.
Pros
It was an ease to deploy and use for all team members. The functionality is superb and allows our remote workforce to use their machines like a telephone and reduces costs associated with connected devices.
Cons
The switch from our prior provider to Mitel went less than smoothly, however, the final deployment has been a major success.
MiVoice Business Solution FAQs
Below are some frequently asked questions for MiVoice Business Solution.Q. What type of pricing plans does MiVoice Business Solution offer?
MiVoice Business Solution offers the following pricing plans:
- Starting from: US$20.99/month
- Pricing model: Subscription
- Free Trial: Available
MiCloud Connect offers tailored pricing to meet your needs. Contact Mitel Networks to get a quote.
Q. Who are the typical users of MiVoice Business Solution?
MiVoice Business Solution has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does MiVoice Business Solution support?
We do not have any information about what languages MiVoice Business Solution supports
Q. Does MiVoice Business Solution support mobile devices?
MiVoice Business Solution supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does MiVoice Business Solution integrate with?
We do not have any information about what integrations MiVoice Business Solution has
Q. What level of support does MiVoice Business Solution offer?
MiVoice Business Solution offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for MiVoice Business Solution.
- VoIP Software
- Call Centre Software
- Telephony Software
- Contact Centre Software
- Unified Communications Software
- Audio Conferencing Software
- Cloud Communication Platform
- Online Meeting Software
- Collaboration Software
- Business Phone Systems
- Call Recording Software
- Cloud PBX Software
- Meeting Software
- Instant Messaging Software
- Web Conferencing Software
- Internal Communications Software