MiVoice Business Solution

MiVoice Business Solution

Cloud phone system & contact center software & services

About MiVoice Business Solution

Move your communications and collaboration to the cloud with confidence. With MiCloud Connect, your team can work together to boost productivity, collaborate on ideas and share knowledge in real time. Easily share agendas and files with customers, partners and employees to keep everyone up-to-date on projects. And with a simple drag-and-drop interface, you can manage entire calls or presentations from your desktop or tablet.


Key benefits of MiVoice Business Solution

  • MiCloud Connect lets you integrate your business phone system with your cloud call center offering click-to-dial functionality, inbound screen pops, automated call records, and more.

  • Choose to add a contact center agent license to any MiCloud Connect phone profile to allow any employee to become part of the call center queue, improving service during busy periods.

  • MiCloud Connect offers all of the expected cloud call center features such as ACD, prioritized skills routing, configurable hold options, call recording and audio files.

  • Utilize a range of queue properties such as priority queueing, timeout escalation, recording, automated wrap-up time, routing algorithm types, service levels and whisper announcements of incoming calls.

  • See a set of live dashboards that can be connected to a PC or TV to be used as a "wallboard". Analyze real-time performance data to improve service levels and recognize potential problems.

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    Not sure about MiVoice Business Solution? Compare with a popular alternative

    MiVoice Business Solution

    4,2 (281)
    VS.
    Highly reviewed

    Starting Price

    US$20,99
    month
    US$61,00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    48
    429

    Integrations

    No integrations found
    43

    Ease of Use

    4,1 (281)
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    Value for Money

    3,8 (281)
    4,2 (830)

    Customer Service

    3,9 (281)
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    Reviews

    Overall rating

    4,2 /5
    (281)
    Value for Money
    3,8/5
    Features
    4,2/5
    Ease of Use
    4,1/5
    Customer Support
    3,9/5

    Already have MiVoice Business Solution?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 281
    Verified Reviewer
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Easy to Use Phone System and Cost Effective

    Reviewed on 2018/06/04

    Pros

    I found this product to have a user-friendly interface when managing the phones in our organization. What I liked the most about the product is the ease in knowing which phone blocks are available for use, as well as the number of phone numbers available in that specific block. Additionally (unlike Cisco Call Manager) it shows the full phone number. This is VERY useful if you are forced to have different call blocks with different prefixes. Not to mention, the call communicator for each user was AMAZING. We could easily make calls to other extensions (or outside numbers) from our desktop using the communicator. Also, if you wanted to call someone in your organization, it will indicate if the person is available (green) or on a call (red). Also great for our call center that had a call queue available.

    Cons

    Nothing that I could think of that I liked least about the product. I think this is a very user friendly interface and we had no complaints when using.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Very intuitive to use - very little training required

    Reviewed on 2019/04/24

    Overall works very well, is easy to use and is a good business tool.

    Overall works very well, is easy to use and is a good business tool.

    Pros

    It is an easy program to learn - very little, if any training needed. We use the system for calls in general but also for sales and support lines with rollovers. It is easy to call people via the PC, conference and transfer calls. It also displays extensions, if people are already on calls, etc. which is very helpful when trying to route customers to an available rep.

    Cons

    It seems like it sometimes conflicts with some programs and auto-logs people out. Maybe this is sometime we have setup incorrectly, but we have had it happen with a few different users. It will auto-log them out, but yet appear, on their screen that they are logged in.

    Jen
    Overall rating
    • Industry: Civil Engineering
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Telephone software that cost way more than it was worth.

    Reviewed on 2018/01/09

    This software was an upgrade to our previous system, so the functionality of being able to perform...

    This software was an upgrade to our previous system, so the functionality of being able to perform changes /additions/deletions on line through a browser was very helpful.

    Pros

    This was quite an upgrade from our previous telephone software, so many of the features are an upgrade from what we had before. The software that each employee uses on a daily basis for their individual phones is helpful. It gives you minimal information, but is helpful in connection with each user and desk phone.

    Cons

    As an administrator I do not feel like the software is user friendly. Half of the symbols that represent functions on the phone system, don't even make sense to me. I end up going through each and every "main menu" item to get to every sub menu item searching for what I need. The purchase of this type of phone system (and the subsequent software) would have been optimal maybe 3-5 years ago, but doesn't function exactly as was told to us by the sales team. We were quite interested in the instant message and conference features available on the software, only to find out that the instant message feature is separate and requires its own dedicated server and separate installation. The tele-conference features were out of date and are much better met with a software like GoTo Meeting.

    Verified Reviewer
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 501–1 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    It Works

    Reviewed on 2021/03/09

    This allows me to keep using my office phone number while working remotely.

    This allows me to keep using my office phone number while working remotely.

    Pros

    What can I say. This is a straightforward softphone solution allowing me to work remotely. It is simple enough to customize to my needs. For example, call routing, contacts, voicemails, etc.

    Cons

    I'm struggling to find a negative, but if I had to pick something I would say I wish there were more integrations available. E.g. integrations with Zoom. This may be possible and just not configured.. I don'tknow.

    Verified Reviewer
    Overall rating
    • Industry: Telecommunications
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A phone system built with business in mind

    Reviewed on 2019/01/14

    Pros

    The management is drop dead simple. The documentation is all hot linked to the part of the management interface you are using right then. The user client is easy to use and looks great. The system has been rock solid and I love the architecture with resiliency and cheap redundancy built in from the ground up.

    Cons

    There has been some support upheaval during the closing days of ShoreTel ownership, but that seems to be improving under Mitel, hopefully that trend continues.

    Showing 5 reviews of 281 Read all reviews

    MiVoice Business Solution FAQs

    Below are some frequently asked questions for MiVoice Business Solution.

    MiVoice Business Solution offers the following pricing plans:

    • Starting from: US$20,99/month
    • Pricing model: Subscription
    • Free Trial: Available

    MiCloud Connect offers tailored pricing to meet your needs. Contact Mitel Networks to get a quote.

    MiVoice Business Solution has the following typical customers:

    51–200, 201–500, 501–1 000, 1 001–5 000

    We do not have any information about what languages MiVoice Business Solution supports

    MiVoice Business Solution supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations MiVoice Business Solution has

    MiVoice Business Solution offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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