About Cin7 Core

Cin7 Core, formally known as DEAR, makes warehouse and inventory management, manufacturing, sales integration, reporting, and automation accessible to all businesses. Leverage the power of a multi-module warehouse and inventory management software to optimize all the moving parts of your business, from the time materials come in through the sale and even returns. As part of this solution, leverage the Core WMS app with mobile barcode scanning, guided walking paths, dedicated warehouse zones, and more for receiving, picking, packing, and shipping, all from the palm of your hand


Key benefits of Cin7 Core

  • Powerful order management:
    Cin7 Core, formerly known as DEAR, acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.

  • Inventory management:
    With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In Cin7 Core, formerly known as DEAR, users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.

  • Cin7 Core, formerly known as DEAR uses actual accounting costing methods FIFO and FEFO for true cost calculations when users buy, sell or manufacture. Variations of the costing methods cater for inventory with serial/batch numbers as well as expiry dates allowing users to store unique items and giving the ability to subsequently track the sale of inventory to specific end customers.

  • eCommerce Integrations:
    Cin7 Core, formerly known as DEAR supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.

    Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use DEAR by Cin7 as a central point for managing all orders, payments and shipment information for multiple sales channels.

  • Manufacturing:
    Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In Cin7 Core, formerly known as DEAR this can be managed via the Bill of Materials functionality.
    Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
    Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.

  • Images

    Cin7 Core Software - Dashboard
    Cin7 Core Software - Products
    Cin7 Core Software - DEAR B2B
    Cin7 Core Software - DEAR POS
    Cin7 Core Software - Scheduler
    Cin7 Core Software - DEAR Integrations
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    Cin7 Core video
    Cin7 Core Software - Dashboard
    Cin7 Core Software - Products
    Cin7 Core Software - DEAR B2B
    Cin7 Core Software - DEAR POS
    Cin7 Core Software - Scheduler
    Cin7 Core Software - DEAR Integrations

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    Reviews

    Overall rating

    4,3 /5
    (430)
    Value for Money
    4,2/5
    Features
    4,2/5
    Ease of Use
    4,1/5
    Customer Support
    4,4/5

    Already have Cin7 Core?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 430
    Bob
    Bob
    Overall rating
    • Industry: Consumer Goods
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    DEAR Inventory Helping us Grow

    Reviewed on 2017/11/17

    Pros

    We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system.

    -Bob Weiss

    Cons

    One thing that would be useful would be to be able to call for customer service. We have used customer service email on several occasions, and have always had a pretty quick response, however, if we have a pressing issue, it would be nice to have a number to call and someone to talk with.

    Response from Cin7

    Dear Bob,

    Thank you for your review. Happy to hear everything is going well.

    Regarding the calls we have a booking service on our website where you can schedule in a time convenient for you to speak to a representative. They are free and are accessible to all our customers. Follow this link to book a call https://dearsystems.youcanbook.me/index.jsp

    Best Regards
    DEAR Team

    Ben
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    What a relief

    Reviewed on 2021/03/29

    DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing...

    DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing gold standard support at no extra cost, has a great looking interface and has very customisable membership extras.

    I clearly cant talk more highly about DEAR and its because I had such a lousy time with the others.

    Pros

    Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track.
    Very fast and easy to understand onboarding. Much less help needed than others.
    The video tutorials are excellent.
    The interface is modern looking.
    The process from CO to MO is visual and easy to follow.
    The Automation option is worth every dollar.

    Cons

    Not enough Business intelligence information.
    Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it.
    B2B Portal needs the option to pick what products certain groups of stores get to see vs others.

    Adam
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Can't Keep Up and Help is Slow and Unspcialised

    Reviewed on 2019/11/24

    Frustrating, unsatisfying and I have real worries about the ability for the software to keep up...

    Frustrating, unsatisfying and I have real worries about the ability for the software to keep up with my business as it grows

    We have encountered issues with apps/software due to our large influx of traffic and orders in a short period of time (we receive 50% of our monthly sales in a few hours) but they have provided solutions (for instance SLoyalty provides us with increased bandwidth during the busy 3-4 hours of the month and we have avoided all issues) - can this be done with DEAR? We can provide you with data on the exact time, traffic numbers, units sold for the time. We need a solution to this!!

    We are happy to pay more money for this, I just cant run my company with a concern that our inventory system cant keep up with our demand!

    Pros

    Quite easy to implement
    Syncs nicely with our current cloud based software
    Interesting/complex reporting

    Cons

    The over promising, and under delivering of the software. simply, it doesn't do what it claims!

    The inventory is not live with Shopify (during launches there is always a lag, causing major headaches for our team and requires a lot of manual adjustments) - we were promised that based on our volume this would not happen, but it does. And it happens every month, for the past 18+ months

    Inability to get the specialist help when we need it. We are always given help by a customer service member, not a technician, which slows down our ability to fix the problem. I understand that you need to protect the technicians time from dealing with simple problems, but we do not receive prompt service or the respect that we know what we are talking about!

    We need a quicker escalation procedure to get help more urgently

    Technicians only work from the afternoon (we are located in Melbourne) so when urgency issues crop up in the morning, we have to wait most of the working day to fix them

    b2b portal is not very robust, we have had a lot of issues with this

    the fixed provided by DEAR are not log term fixes, they don't fix the root of the problem, but fix it for the moment, but then issues crop up again and we are in the same position.

    Response from Cin7

    Hello Adam,

    Thank you for your valuable feedback. We have taken your feedback and improved our Shopify integration. We can now handle large volume of orders (including Shopify Plus accounts) & we have rolled out a new functionality called "Shopify Order Import Retry". Occasionally, during order syncing from Spotify, some sales are not created on the DEAR end. Previously there was no way for a DEAR user to be notified of these failed orders. DEAR developers have now implemented an auto-retry function for sales orders which have not been created in DEAR but are valid sales orders on Shopify (https://dearsystems.com/new-release-12th-april-2020-)

    Recently we have done a lot of improvement on the B2B section. You can read more about it & some of the latest releases we have done by visiting our release note section (https://dearsystems.com/release-notes/)

    Best Regards,
    DEAR Team

    Luke
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great Product, Great Price

    Reviewed on 2019/06/24

    DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory...

    DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

    Pros

    Easy to use, value for money, cloud based, integrates with finance package, support is great.

    Cons

    Reporting functionality needs work, no ios app, light on more advanced features

    Alternatives Considered

    Cin7 Omni and Unleashed

    Reasons for Choosing Cin7 Core

    Old solution was too feature rich, overkill for our current needs, Dear suits perfectly, although is probably going to be too feature light for us in 12-18 months unless their roll out of features increases.

    Switched From

    Dynamics 365

    Reasons for Switching to Cin7 Core

    Just fitted our needs better in terms of layout and usability. Personal perference, all the options we looked at were pretty much the same in terms of features. Cin7 is more expensive though and requires implementation and a fee for that.
    Luke
    Overall rating
    • Industry: Wholesale
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A shot in the arm every business needs

    Reviewed on 2021/01/28

    A worthwhile and rewarding learning curve.

    A worthwhile and rewarding learning curve.

    Pros

    Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live.

    The support is amazing - its on what's app for goodness sake, can't get much better than that.

    The UI is very clean and intuitive.

    The integrations save loads of time and money.

    Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you.

    Cons

    It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;)

    There is not much I can put in this box that dear isn't aware of and attempting to address in earnest.

    The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems.

    Alternatives Considered

    Unleashed

    Reasons for Choosing Cin7 Core

    Covid 19

    Reasons for Switching to Cin7 Core

    Your never going to get a software that 100% fits with your current business processes but the fact you have a software provider that actively looks to improve and seeks criticism (its not always a bad word) then publishes its roadmap on addressing gaps, is pragmatism in action. Supported (and well documented) API access can plug any holes in dears offering.

    Response from Cin7

    Hello Luke,

    Thank you for your valuable feedback. We continually thrive to do our very best to serve our customers. If you would like to master DEAR we do have a DEAR Academy (https://academy.dearsystems.com/) which will help you become an Inventory Pro.

    Please feel free to contact us via email ([email protected]) or on WhatsApp (+44-1244-940807) if you have any questions or concerns.

    Best Regards,
    DEAR Team.

    Showing 5 reviews of 430 Read all reviews

    Cin7 Core FAQs

    Below are some frequently asked questions for Cin7 Core.

    Cin7 Core offers the following pricing plans:

    • Starting from: US$325,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    $325/month - Standard Plan $550/month - Retailing Plan $650/month - Manufacturing Plan 14-day free trial

    Cin7 Core has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Cin7 Core supports the following languages:

    Chinese, English, Traditional Chinese

    Cin7 Core supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Cin7 Core integrates with the following applications:

    Avalara, BigCommerce, CROSSFIRE, Capsule, Crossfire, Easy Insight, EzzyBills, Handshake, Handshake, HubSpot CRM, Inventory Planner, Lokad, LoyaltyLion, Magento Marketplace, PayPal, PencilPay, Pepperi, Pinch, Prospect CRM, Quickbooks Online, Salpo CRM, ShipStation, Shippit, Shiptheory, Shopify, Square Point of Sale, Starshipit, StockTrim, Stripe, Vend, WooCommerce, Xero, Zapier, authorize.net

    Cin7 Core offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

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