About DEAR Systems

DEAR Inventory is a cloud-based, inventory and order management application for SMBs which offers a complete back end management solution with purchasing, sales, warehouse management, light manufacturing features as well as shipping, ecommerce and payment gateway integrations.

DEAR Inventory aims to help small to medium business owners take control over inventory and order management while streamlining, automating and simplifying all daily operations.

DEAR has wide applications in various industries by businesses of various sizes. Retailers, wholesalers, manufacturers and ecommerce operators are the broad categories of DEAR Inventory users. Some businesses utilise DEAR for simple inventory management needs while others rely on DEAR to meet compliance requirements imposed by their industry, for example food manufacturers need DEAR for lot traceability and expiry date capabilities.

Pricing starting from:

US$249,00/month

  • Free Trial
  • Subscription

Key benefits of DEAR Systems

  • Powerful order management:
    DEAR acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.

  • Inventory management:
    With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In DEAR users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.

  • DEAR uses actual accounting costing methods FIFO and FEFO for true cost calculations when users buy, sell or manufacture. Variations of the costing methods cater for inventory with serial/batch numbers as well as expiry dates allowing users to store unique items and giving the ability to subsequently track the sale of inventory to specific end customers.

  • eCommerce Integrations:
    DEAR supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.
    Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use DEAR Inventory as a central point for managing all orders, payments and shipment information for multiple sales channels.

  • Manufacturing:
    Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In DEAR this can be managed via the Bill of Materials functionality.
    Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
    Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, India, United States

    Supported Languages

    Chinese, English, Traditional Chinese

    Pricing starting from:

    US$249,00/month

    • Free Trial
    • Subscription

    Images

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    Features

    Total features of DEAR Systems: 117

    • 3PL Management
    • API
    • Access Controls/Permissions
    • Account Reconciliation
    • Accounting
    • Accounting Integration
    • Accounts Payable
    • Accounts Receivable
    • Alerts/Notifications
    • Applications Management
    • Asset Management
    • Automatic Adjustments
    • Automatic Billing
    • Bank Reconciliation
    • Barcode / Ticket Scanning
    • Barcode Printing
    • Barcode Recognition
    • Barcoding/RFID
    • Bill of Material Analysis
    • Billing & Invoicing
    • Bills of Material
    • CRM
    • Cash Management
    • Cataloging/Categorization
    • Commission Management
    • Cost Analysis
    • Cost Estimating
    • Cost Tracking
    • Credit Card Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customizable Categories
    • Customizable Templates
    • Data Import/Export
    • Data Synchronization
    • Discount Management
    • Electronic Payments
    • Email Management
    • Email Marketing
    • Estimating
    • Expense Tracking
    • Financial Analysis
    • Financial Reporting
    • Forecasting
    • General Ledger
    • Gift Card Management
    • Income & Balance Sheet
    • Inventory Auditing
    • Inventory Control
    • Inventory Management
    • Inventory Optimization
    • Inventory Tracking
    • Invoice Management
    • Invoice Processing
    • Job Costing
    • Kitting
    • Loyalty Program
    • Manufacturing Inventory Management
    • Mobile Access
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Country
    • Multi-Currency
    • Multi-Location
    • Multi-Store
    • Multiple User Accounts
    • Online Catalog
    • Order Management
    • Order Processing
    • Order Tracking
    • Payment Processing
    • Point of Sale (POS)
    • Product Data Management
    • Product Identification
    • Product Lifecycle Management
    • Production Management
    • Production Tracking
    • Production Yield Analysis
    • Productivity Analysis
    • Purchase Order Management
    • Purchasing & Receiving
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Monitoring
    • Real Time Synchronization
    • Recall Management
    • Receiving/Putaway Management
    • Recipe Management
    • Reorder Management
    • Reporting/Analytics
    • Restaurant POS
    • Retail Inventory Management
    • Retail POS
    • Returns Management
    • Sales Automation
    • Sales Orders
    • Sales Reports
    • Search/Filter
    • Serial Number Tracking
    • Shipping Management
    • Status Tracking
    • Stock Management
    • Summary Reports
    • Supplier Management
    • Tax Management
    • Template Management
    • Templates
    • Third Party Integrations
    • Traceability
    • Traceback & Traceforward
    • Transaction History
    • Transaction Monitoring
    • Warehouse Management
    • Workflow Management
    • eCommerce Management

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    Reviews

    Overall rating

    4,3 /5
    (223)
    Value for Money
    4,3/5
    Features
    4,1/5
    Ease of Use
    4,2/5
    Customer Support
    4,4/5

    Already have DEAR Systems?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 223
    Robert K.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    IntegrationKings review of Dear Systems

    Reviewed on 2021/04/02

    A great overall platform for anyone selling products in the market that wants to control their...

    A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

    Pros

    The features we like most about Dear Systems and so do the clients we work with are:
    - Integrations around stock control and sales workflows with Woo Commerce and Shopify.
    - Complete bi-directional integration with Xero and QBooks Online.
    - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system.
    - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

    Cons

    The features we least like most about Dear Systems:
    - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system.
    - Would like to see more integrations over time into the core platform overall as well.

    Dallas L.
    Overall rating
    • Industry: Wholesale
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Dear has significantly helped our company

    Reviewed on 2019/11/22

    Our overall experience is positive. It was a little bit of a learning curve, but now that we have...

    Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

    Pros

    We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order.
    On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful.
    We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice.

    Also the B2B portal has been a nice addition to our company as well.

    Cons

    I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be.
    Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

    Response from DEAR Systems

    Hello Dallas,

    Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on [email protected] & a Customer Success agent will be ready to do a quick demo to help you.

    Best Regards,
    DEAR Team.

    Bryce Y.
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Do not use if you need to keep track of serial numbers or if you have more than 50 total SKUs

    Reviewed on 2019/06/20

    Dear has created more problems than it has solved for our business. At a minimum Dear needs to fix...

    Dear has created more problems than it has solved for our business. At a minimum Dear needs to fix the duplicate serial number issue and provide a way to do inventory level snapshots.

    Pros

    The software is made for small businesses interested in keeping track of basic inventory, basic purchasing, and basic invoicing.
    - Perfect for 1-5 employees, this is the base number of users and gives the most bang for your buck.
    - Perfect for no more than 50 SKUs

    Cons

    - Serial Numbers are NOT UNIQUE, duplicates can be entered easily with no warning
    - Navigating a Bill of Materials for more than 1 level is impossibly complicated and needs a separate spreadsheet or software to track
    - Transactions randomly duplicate without warning. Several times we have had stock transfers or purchases receive twice, creating inventory discrepancies and overall chaos in the warehouse.
    - This random duplication allows inventory to be a negative number. Example: A serial numbered part was pulled twice by the system instead of removing it from inventory, it created a negative line item and showed the serial numbered part as -1 instead of 0. This in turn affected the overall inventory for that SKU.
    - It is impossible to find a specific inventory level on a given day, this feature simply does not exist.
    - Stocktakes cannot be backdated so if a count is taken on day 1 and entered in day 2 if any assemblies took place they will screw up counts.
    - Sync between Xero accounting is a multi-step process. Invoices and payments do not sync back and forth on a consistent basis. Sometimes a voided invoice in Dear or in Xero will not transfer over and the entire Sale or Purchase needs to be voided and redone for the voided payment to sync OR alternatively you can enter the information manually which defeats the point of the sync.
    - Customer service is atrocious except for the basic help which is already covered in depth by videos or other consultants.

    Ben B.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    What a relief

    Reviewed on 2021/03/29

    DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing...

    DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing gold standard support at no extra cost, has a great looking interface and has very customisable membership extras.

    I clearly cant talk more highly about DEAR and its because I had such a lousy time with the others.

    Pros

    Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track.
    Very fast and easy to understand onboarding. Much less help needed than others.
    The video tutorials are excellent.
    The interface is modern looking.
    The process from CO to MO is visual and easy to follow.
    The Automation option is worth every dollar.

    Cons

    Not enough Business intelligence information.
    Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it.
    B2B Portal needs the option to pick what products certain groups of stores get to see vs others.

    Luke M.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great Product, Great Price

    Reviewed on 2019/06/24

    DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory...

    DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

    Pros

    Easy to use, value for money, cloud based, integrates with finance package, support is great.

    Cons

    Reporting functionality needs work, no ios app, light on more advanced features

    Showing 5 reviews of 223 Read all reviews

    DEAR Systems FAQs

    Below are some frequently asked questions for DEAR Systems.

    DEAR Systems offers the following pricing plans:

    • Starting from: US$249,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Plans start from as little as $249 USD/month for 5 users Extra users: $50 USD/month

    We do not have any information about DEAR Systems features

    DEAR Systems has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    DEAR Systems supports the following languages:

    Chinese, English, Traditional Chinese

    DEAR Systems supports the following devices:

    Android (Mobile), iPad (Mobile)

    DEAR Systems integrates with the following applications:

    Amazon Cloud Search, Capsule, Crossfire, Handshake, Magento Commerce, PayPal, Pepperi, Quickbooks Online, Salpo CRM, ShipStation, Shopify, Square Point of Sale, Stripe, Vend, WooCommerce, Xero

    DEAR Systems offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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