DEAR Inventory

DEAR Inventory

Inventory management software for SMBs

4.3/5 (176 reviews)

DEAR Inventory Overview

DEAR Inventory is a cloud-based, inventory and order management application for SMBs which offers a complete back end management solution with purchasing, sales, warehouse management, light manufacturing features as well as shipping, ecommerce and payment gateway integrations.

DEAR Inventory aims to help small to medium business owners take control over inventory and order management while streamlining, automating and simplifying all daily operations.

DEAR has wide applications in various industries by businesses of various sizes. Retailers, wholesalers, manufacturers and ecommerce operators are the broad categories of DEAR Inventory users. Some businesses utilise DEAR for simple inventory management needs while others rely on DEAR to meet compliance requirements imposed by their industry, for example food manufacturers need DEAR for lot traceability and expiry date capabilities.

Pricing

Starting from
US$199,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, India and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

Chinese (Simplified), Chinese (Traditional), English

DEAR Inventory Reviews

Overall rating
4.3/5
90% positive reviews
92
Excellent
67
Very good
8
Average
5
Poor
4
Terrible
Luke M.

Great Product, Great Price

Used Daily for 6-12 months
Reviewed on 2019/06/24
Review Source: Capterra

DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

Pros

Easy to use, value for money, cloud based, integrates with finance package, support is great.

Cons

Reporting functionality needs work, no ios app, light on more advanced features

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Kurt C.

Great software platform for inventory management

Used Daily for 1+ year
Reviewed on 2018/10/31
Review Source: Capterra

DEAR is phenomenal for a user that is willing to put in the time to discover it.

If PMs had more of a security / controls / data audit background , and implemented processes to address those weaknesses , it could potentially become a solution for businesses of all sizes, not just SMBs.

Pros

1- Customer support is on point, probably the best i've ever interacted with. They clearly understand that this is not a word processor, and have built a world-class support service around the software.
2- SaaS is not buggy at all
3- Their devs are constantly rolling out updates
4- DEAR has good, nonbuggy integrations with almost every major app in its market niche.
5- DEAR has succeeded in making a product that is relatively easy to use in what is an otherwise complex piece of software, and has deep complexity

Cons

1-Documentation is weak in several non-core modules and functionality. For example, security features don't really have an instruction manual, or if it exists, it is not immediately obvious where that lives, thus leave people having to contact CS.

2- Some features are not really implemented thoughtfully and are more of an horizontal revenue expansion than actually thinking of customer pain points. Example - the notification module could be SO MUCH more, but it has weaknesses like it won't report on stock transfers completed, etc.

3- The overall platform is not hardened against stupid errors. There is no "audit your customer's data" logic in DEAR. Platform assumes user inputs are always right and there are no early warning(s) across the board when users are making obvious mistakes, such as when POs receive impossible / wrong amounts, SKUs, etc. The feedback for "error" popups, is only is given when it is too late.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Dave S.

After trialing three chosen cloud-based stock-management solutions for my clients DEAR won my vote.

Used Daily for 6-12 months
Reviewed on 2018/01/14
Review Source: Capterra

Pros

The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed.

The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so.

The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned.

Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates.

I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.

Cons

This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Nigel B.

all in all very happy

Used Daily for 2+ years
Reviewed on 2017/11/19
Review Source: GetApp

Pros

"Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business.

I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc.

Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero!
Well done and thanks to both!"

Cons

Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!

Response from DEAR Systems Limited

Hi Nigel,

Thank you for this review we are happy to hear everything is going well. We would like to take some time to address some of the cons.

We have new updates/releases of new features pretty much on a weekly basis. The minor changes get notified through in app notifications and major monthly releases get sent out as news letters. This can be found in our release notes sections http://dearsystems.com/inventory-software/blog/category/release-notes/

Regarding the forum we get a lot of inquiries to add new features and we usually work on an up-voting system and implement suggestions that are most popular against our users. When our businesses analysts decide on what we should implement a planned status will appear next to the suggestion. When its in progress the status will change to 'In Progress' and once finished the status will change to Implemented.

Please see our development road-map for everything that is coming up in relation to B2B enhancements based on user requests http://dearsystems.com/inventory-software/development-roadmap/

Best Regards
DEAR Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

DEAR Systems, much more than an inventory plugin!

Used Daily for 6-12 months
Reviewed on 2017/11/17
Review Source: GetApp

Pros

// DEAR SYSTEMS DOES

+ Manage inventory with different sales channels
+ Send PO/Invoices/Quote/.../... with customisable template
+ Auto assemblies
+ Bundles
+ Issues to production
+ Sync to accounting software
+ Handles goods in transit, FX gain or Loss etc
+ They are working on a reseller portal
+ They are working on a POS
+ Chat support is knowledgeable and they really try to help you

Cons

They have a forum where users can chat together and upvote functionalities requests.

- They are totally absent from that forum, they say they scan it to update their roadmap but they won't engage in the conversation at all.

- Functionalities are added too fast without feedback from their users.

They really need to work on their communication with their active users.

Response from DEAR Systems Limited

Dear François,

Thank you so much for your review. We are happy to hear that mostly everything is going well with DEAR. Would like to address your concern with forum activity and explain a little further the process.

The user feature requests work on an up-voting system. When our business analysts review suggestions they look at the ones that have been up voted the most by users. We then need to do market research to see potentially how many businesses this feature would be applicable to and if changes are made we need to make sure that existing users do not get affected by these changes.

When a suggestion is accepted the status will change to Planned. Once it is scheduled for development it will appear on our development roadmap with an ETA. When we start implementing it the status will change on the forum to In Progress. Once we finish the status will change to Implemented.

We'd like to develop every feature we are asked for and we do have to prioritise the work we undertake. We will always measure the demand for certain features, both through our forum and other industry sources.

Some links below to pages that will help understand what has been done recently and where we are heading.

Release notes - http://dearsystems.com/inventory-software/blog/category/release-notes/

Development Roadmap -
http://dearsystems.com/inventory-software/development-roadmap/

Best Regards
DEAR Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

DEAR Inventory Pricing

Starting from
US$199,00/month
Pricing options
Free Trial
Subscription
Value for money

Plans start from as little as $199 USD/month for 5 users

Extra users: $50 USD/month

DEAR Inventory Features

  • API
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Document Storage
  • Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Workflow Management

Additional information for DEAR Inventory

Key features of DEAR Inventory

  • Account reconciliation
  • Accounting integration
  • Accounting management
  • Actual costing
  • Application integration
  • Asset management
  • Automated billing
  • Automated sales
  • Automatic adjustments
  • B2B integration
  • Balance sheet
  • Bank reconciliation
  • Barcode printing
  • Barcode scanning
  • Barcode support
  • Bill of material analysis
  • Billing & invoicing
  • Bills of material
  • Cost analysis
  • Cost analysis, profit summary
  • Cost estimating
  • Cost tracking
  • Credit card integration
  • Credit card processing
  • Customer database
  • Customer discounts, product discounts, volume based discount
  • Customer loyalty program
  • Customizable categories
  • Customizable templates
  • Data import
  • Data import/export
  • Data synchronization
  • Discount management
  • Downloadable templates
  • Drop shipment management
  • Electronic payments
  • Email integration
  • Estimating
  • FIFO/FEFO methods
  • Financial reporting
  • Fulfilment management
  • Integration with online sales channels
  • Inventory & service-based expense tracking
  • Inventory management
  • Inventory reports
  • Inventory tracking
  • Invoice management
  • Invoice processing
  • Job costing
  • Job costing, issue materials to production
  • Lot/batch tracking, expiration date, barcodes, serial number
  • Manufacturing reports
  • Manufacturing, BOM, finished goods
  • Multi-channel management
  • Multi-country
  • Multi-currency
  • Multi-location
  • Multi-store management
  • Multiple catalogs
  • Multiple currencies, multiple warehouses
  • Multiple pricing tiers, product images
  • Multiple user accounts
  • Order management
  • Order processing
  • Order tracking
  • POS
  • POS integration
  • Partial deliveries
  • Permission management
  • Power management
  • Product data management
  • Product expiration reports, lot recall reports
  • Product reordering
  • Production tracking
  • Production yield analysis
  • Productivity reporting
  • Purchase history
  • Purchase order management
  • Purchasing management
  • Purchasing reports
  • Purchasing. PO’s, credit notes, stock, return to supplier.
  • QuickBooks integration
  • Real time data
  • Real time monitoring
  • Returns management
  • Rights management
  • Sales by sale representative, products, customers reports
  • Sales orders
  • Sales quote management
  • Sales reporting
  • Sales tracking
  • Search functionality
  • Selling, sales quotes, margin calculation, recurring invoice
  • Serial number tracking
  • Shipping management
  • Status tracking
  • Stock adjustments and valuations
  • Stock levels. Reorder to stock level, reorder backordered
  • Stock management
  • Stock on hand, inventory movement
  • Summary reports
  • Supplier management
  • Third party integration
  • Transaction history
  • Transaction monitoring
  • Transfer between warehouses
  • eCommerce integration

Benefits

  • Powerful order management:
    DEAR acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.

  • Inventory management:
    With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In DEAR users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.

  • DEAR uses actual accounting costing methods FIFO and FEFO for true cost calculations when users buy, sell or manufacture. Variations of the costing methods cater for inventory with serial/batch numbers as well as expiry dates allowing users to store unique items and giving the ability to subsequently track the sale of inventory to specific end customers.

  • eCommerce Integrations:
    DEAR supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.
    Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use DEAR Inventory as a central point for managing all orders, payments and shipment information for multiple sales channels.

  • Manufacturing:
    Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In DEAR this can be managed via the Bill of Materials functionality.
    Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
    Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.

  • GetApp Analysis

    Regardless of a business’s size, product management needs remain the same. A business must manage the flow of products in and out, mitigating loss and fulfilling orders quickly. While larger businesses can afford a full staff and a customized solution, small businesses usually lack the funds to put these resources in place.

    DEAR Inventory levels the playing field for SMBs, allowing them to compete with much larger organizations. Whether a business is moving hundreds or hundreds of thousands of products each month, DEAR Inventory offers a back end solution that can help businesses manage daily operations affordably.

    The DEAR Inventory dashboard gives an overview of a business's product activity

    What is DEAR Inventory?

    Using DEAR Inventory, businesses can reduce manpower without sacrificing efficiency. The app can integrate with a business’s inventory software to provide ongoing access to financial information for business managers. Profit and loss statements and balance sheets will always be updated, reflecting the latest information about sales online and at a business’s retail locations.

    Because inventory information is always updated, employees will no longer make promises they can’t fulfill. If a product shows as in stock, it will be, allowing floor workers and websites to always know if an item is available.

    DEAR Inventory integrates with a variety of accounting applications to provide up-to-date financial information for a business

    DEAR Inventory Main Features

    Purchasing

    Using DEAR Inventory, businesses can create and track each phase of the purchasing process. Once a purchase order has been created, it appears in the list of orders for easy tracking. The order is submitted to the specified vendor, automating the ordering process to remove the burden from workers. Businesses can also access information on the reorder level of all stock.

    Through reporting, businesses can see all purchase orders, with separate reports available for pending purchase orders and purchase cost analysis. A Supplier/Product report can show all activity with a specific supplier or product for a specific date range, as well as all pending orders for that supplier or product.

    Businesses can create purchase orders and purchase products directly in DEAR Inventory

    Inventory

    Managing inventory can be difficult, especially as a business’s product offerings grow. Once an item is entered into the inventory system, it can be transferred and adjusted within DEAR Inventory. DEAR Inventory supports many aspects of inventory not available in other solutions, like serial numbers, batch/log tracking, and expiration dates.

    An Inventory Aging Report can help an organization pinpoint all items with upcoming expiration, preventing waste by giving businesses an opportunity to move that inventory at a reduced rate in the weeks leading up to a product’s end of life. DEAR Inventory supports a FEFO (First Expiry First Out) costing method to further prevent waste. If a product requires a recall, businesses can conduct a batch/lot recall within DEAR Inventory.

    Each item can be entered into the inventory solution for easy tracking throughout its life cycle

    Logical Workflow

    DEAR Inventory’s happy customers list its logical workflow as one of its biggest benefits. Each section of the app works with other sections to create a seamless process for users. When integrated with other apps used by a business, DEAR Inventory can provide an easy-to-learn interface for everyone within the organization.

    With DEAR Inventory’s Users & Permissions setting, managers can give each user the access he or she needs. Editing capabilities can be locked down to only those employees who need to add and remove information, with others within the organization only having the ability to read information.

    Managers can set up access for each employee depending on the rights he or she needs

    Production Tracking

    Manufacturers can keep up with production on each item through DEAR Inventory’s production section. Even before production starts, DEAR Inventory can be used for job costing and to issue an item to production. Inside the application, users can view the Bill of Materials and wastage percentages.

    DEAR Inventory can also help with Disassembly manufacturing. Within the system, businesses can enter an item and include the quantity that needs to be disassembled.

    Information be input into the production module to help with new finished goods and disassembly

    Accounting Integration

    Because DEAR Inventory works with the accounting applications businesses already use, updating financial data as items are ordered and sold. This reduces duplicate entry and reduces the risk of error due to missed entries.

    With the ability to pull reports, businesses can have updated information on all aspects of their organization in just minutes. Everything will be located in the cloud, giving professionals the ability to login from any internet-connected device to view up-to-date information.

    Integration with accounting packages can be done directly within the DEAR Inventory interface

    DEAR Inventory Integrations

    DEAR Inventory integrates with applications for accounting, eCommerce, and shipment. Currently, the app features integrations with Xero and Quickbooks for accounting; eBay, Magento, and Shopify for eCommerce; and ShipStation for shipping.

    DEAR Inventory Pricing

    For one user, the software is only $31 per month, which includes one location, one currency, 600 products, and unlimited customers and suppliers. Plans for three users and locations are available at $64 per month and plans for five or more users begin at $85 per month.

    DEAR Inventory Bottom Line

    • Business of all sizes can track inventory and manufacturing
    • Logical workflow makes operations run seamlessly
    • Support for First Expiry First Out costing method, Backordering, Drop Shipping, Serial/Batch number tracking
    • Reporting helps businesses easily see upcoming expiration dates and inventory levels
    • Integrates with a variety of accounting and shopping apps
    • Business of all sizes can track inventory, manufacturing and multichannel selling

    DEAR Inventory FAQs

    Below are some frequently asked questions for DEAR Inventory.

    Q. What type of pricing plans does DEAR Inventory offer?

    DEAR Inventory offers the following pricing plans:

    Starting from: US$199,00/month

    Pricing model: Subscription

    Free Trial: Available

    Plans start from as little as $199 USD/month for 5 users

    Extra users: $50 USD/month

    Q. What are the main features of DEAR Inventory?

    DEAR Inventory offers the following features:

    • Account reconciliation
    • Accounting integration
    • Accounting management
    • Actual costing
    • Application integration
    • Asset management
    • Automated billing
    • Automated sales
    • Automatic adjustments
    • B2B integration
    • Balance sheet
    • Bank reconciliation
    • Barcode printing
    • Barcode scanning
    • Barcode support
    • Bill of material analysis
    • Billing & invoicing
    • Bills of material
    • Cost analysis
    • Cost analysis, profit summary
    • Cost estimating
    • Cost tracking
    • Credit card integration
    • Credit card processing
    • Customer database
    • Customer discounts, product discounts, volume based discount
    • Customer loyalty program
    • Customizable categories
    • Customizable templates
    • Data import
    • Data import/export
    • Data synchronization
    • Discount management
    • Downloadable templates
    • Drop shipment management
    • Electronic payments
    • Email integration
    • Estimating
    • FIFO/FEFO methods
    • Financial reporting
    • Fulfilment management
    • Integration with online sales channels
    • Inventory & service-based expense tracking
    • Inventory management
    • Inventory reports
    • Inventory tracking
    • Invoice management
    • Invoice processing
    • Job costing
    • Job costing, issue materials to production
    • Lot/batch tracking, expiration date, barcodes, serial number
    • Manufacturing reports
    • Manufacturing, BOM, finished goods
    • Multi-channel management
    • Multi-country
    • Multi-currency
    • Multi-location
    • Multi-store management
    • Multiple catalogs
    • Multiple currencies, multiple warehouses
    • Multiple pricing tiers, product images
    • Multiple user accounts
    • Order management
    • Order processing
    • Order tracking
    • POS
    • POS integration
    • Partial deliveries
    • Permission management
    • Power management
    • Product data management
    • Product expiration reports, lot recall reports
    • Product reordering
    • Production tracking
    • Production yield analysis
    • Productivity reporting
    • Purchase history
    • Purchase order management
    • Purchasing management
    • Purchasing reports
    • Purchasing. PO’s, credit notes, stock, return to supplier.
    • QuickBooks integration
    • Real time data
    • Real time monitoring
    • Returns management
    • Rights management
    • Sales by sale representative, products, customers reports
    • Sales orders
    • Sales quote management
    • Sales reporting
    • Sales tracking
    • Search functionality
    • Selling, sales quotes, margin calculation, recurring invoice
    • Serial number tracking
    • Shipping management
    • Status tracking
    • Stock adjustments and valuations
    • Stock levels. Reorder to stock level, reorder backordered
    • Stock management
    • Stock on hand, inventory movement
    • Summary reports
    • Supplier management
    • Third party integration
    • Transaction history
    • Transaction monitoring
    • Transfer between warehouses
    • eCommerce integration

    Q. Who are the typical users of DEAR Inventory?

    DEAR Inventory has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does DEAR Inventory support?

    DEAR Inventory supports the following languages:

    Chinese (Simplified), Chinese (Traditional), English

    Q. What type of pricing plans does DEAR Inventory offer?

    DEAR Inventory has the following pricing plans:

    Subscription

    Q. Does DEAR Inventory support mobile devices?

    DEAR Inventory supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does DEAR Inventory integrate with?

    DEAR Inventory integrates with the following applications:

    Crossfire Cloud EDI, Handshake, Hike, Pepperi, QuickBooks, QuickBooks Online, Salpo CRM, StarShipIT, Xero, Xero

    Q. What level of support does DEAR Inventory offer?

    DEAR Inventory offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials