About CallFire

CallFire offers a number of call center features to automate outbound campaigns and track business activity. The app's main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API.

The cloud call center features of CallFire provide agents with all customer history and notes in one interface by integrating with your CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting. It also lets you record calls, play prerecorded voicemail messages, add custom scripts and more.

Voice broadcast and text messaging lets you send important alerts, promotions, updates, and notifications to customers and employees. Call tracking and reporting in CallFire let you track and analyse all campaign results.

CallFire provides you with an IVR (Interactive Voice Response) system from which you can set up surveys, polls, appointment reminders, payments, and more for both inbound or outbound uses. The IVR system includes an auto-attendant, call routing, phone surveys, call recording, as well as results tracking and analytics.

Key benefits of CallFire

  • Cloud call center: See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.

  • Multi-line dialing: Autodialer lets you wait for an answer as it dials up to four numbers at once.

  • Data collection & reporting: Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.

  • Voice Broadcast: Provides the option for the recipient to be transferred to your sales or customer service team with a simple “Press 1” feature.

  • Send custom messages with information from your spreadsheet or server using real voices or text-to-speech.

  • Text Messaging: Appointment reminders. Important updates. SMS polls. Keyword Promotions.

  • Call Tracking: Buy one, two, or even thousands of local and toll free phone numbers.

  • Interactive Voice Response (IVR): Use an auto-attendant to route your incoming calls to the appropriate line or answering service.

  • Developer API : CallFire’s APIs allow you to build intelligent voice and SMS applications.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Manage leads in CallFire
    CallFire and Salesforce integration
    Call tracking in CallFire
    Creating a campaign in CallFire
    Tracking campaigns in CallFire
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    CallFire screenshot: Manage leads in CallFire CallFire screenshot: CallFire screenshot: CallFire and Salesforce integration CallFire screenshot: Call tracking in CallFire CallFire screenshot: Creating a campaign in CallFire CallFire screenshot: Tracking campaigns in CallFire

    Features

    Total features of CallFire: 49

    • API
    • Auto-Dialer
    • CRM
    • Call Center Management
    • Call Disposition
    • Call List Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Routing
    • Call Scheduling
    • Call Scripting
    • Call Tracking Metrics
    • Call Transfer
    • Caller ID
    • Campaign Management
    • Computer Telephony Integration
    • Contact Management
    • Conversion Tracking
    • Customer History
    • Dashboard
    • Data Management
    • Help Desk Management
    • Hotkeys
    • IVR / Voice Recognition
    • Inbound Call Center
    • Keyword Tracking
    • Knowledge Base Management
    • Lead Distribution
    • Manual Dialer
    • Multi-Campaign
    • Multiple Parties
    • Multiple Scripts
    • Open Database Design
    • Outbound Call Center
    • Phone Key Input
    • Power Dialer
    • Predictive Dialer
    • Preview Dialer
    • Progressive Dialer
    • Reporting/Analytics
    • Speech-to-Text Analysis
    • Survey/Poll Management
    • Telemarketing Management
    • Text to Speech
    • VoIP
    • VoIP Connection
    • Voice Customization
    • Voice Mail

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    wolkvox

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    ChaseData CCaaS

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    Reviews

    Overall rating

    4,4 /5
    (23)
    Value for Money
    4,5/5
    Features
    4,5/5
    Ease of Use
    4,4/5
    Customer Support
    4,4/5

    Already have CallFire?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 23
    Amber L.
    Overall rating
    • Industry: Internet
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    CallFire is an Effective & Affordable Solution

    Reviewed on 2018/12/05

    I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to...

    I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.

    Pros

    - The voices for type-to-speech are pleasant, easy to understand
    - It's really affordable
    - The interface makes it easy to set up
    - Live transfer is extremely useful

    Cons

    - I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.

    Verified Reviewer
    Overall rating
    • Industry: Consumer Services
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Callfire Review

    Reviewed on 2018/10/09

    It has been a great help for my business to generate more revenue with better quality and low...

    It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

    Pros

    I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.

    Cons

    Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

    Verified Reviewer
    Overall rating
    • Industry: Education Management
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Call tracking and recording software

    Reviewed on 2020/07/21

    Overall it is amazing if dont consider its customer service.

    Overall it is amazing if dont consider its customer service.

    Pros

    The feature that makes it different from others is the usability as it is quite easy to use and install. The call tracking and recording is much better.

    Cons

    The only disadvantage is the unwanted mails and texts which seems to be unwanted users. Other is the slow customer service that annoys alot.

    Verified Reviewer
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Use it all the time for my business

    Reviewed on 2018/02/22

    great software!

    great software!

    Pros

    I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

    Cons

    I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

    Verified Reviewer
    Overall rating
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Easy to use and feature rich, we've grown to absolutely love it.

    Reviewed on 2018/05/07

    Pros

    The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.

    Cons

    Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.

    Showing 5 reviews of 23 Read all reviews

    CallFire FAQs

    Below are some frequently asked questions for CallFire.

    CallFire offers the following pricing plans:

    • Starting from: US$99,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    LITE $99 /month 2500 minutes/texts STARTUP $199 /month 5500 minutes/texts PRO $599 /month 20000 minutes/texts Pay as You Go: 5 cent per minute/ text

    We do not have any information about CallFire features

    CallFire has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    CallFire supports the following languages:

    English

    CallFire supports the following devices:

    We do not have any information about what integrations CallFire has

    CallFire offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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