CallFire

CallFire

Telephony and call center app

4.6/5 (20 reviews)

CallFire Overview

CallFire offers a number of call center features to automate outbound campaigns and track business activity. The app's main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API.

The cloud call center features of CallFire provide agents with all customer history and notes in one interface by integrating with your CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting. It also lets you record calls, play prerecorded voicemail messages, add custom scripts and more.

Voice broadcast and text messaging lets you send important alerts, promotions, updates, and notifications to customers and employees. Call tracking and reporting in CallFire let you track and analyse all campaign results.

CallFire provides you with an IVR (Interactive Voice Response) system from which you can set up surveys, polls, appointment reminders, payments, and more for both inbound or outbound uses. The IVR system includes an auto-attendant, call routing, phone surveys, call recording, as well as results tracking and analytics.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Free
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

CallFire Reviews

Overall rating
4.6/5
95% positive reviews
13
Excellent
6
Very good
1
Average
0
Poor
0
Terrible
Verified Reviewer

Callfire Review

Used Daily for 1+ year
Reviewed on 2018/10/09
Review Source: Capterra

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Pros

I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.

Cons

Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Don G.

Excellent for managing multiple call campaigns

Used Monthly for 2+ years
Reviewed on 2016/12/12
Review Source: Capterra

The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Pros

Versatile, fairly easy to use, easy to customize.

Cons

Sometimes tough to export data.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Joel N.

CallFire Review

Used Weekly for Free Trial
Reviewed on 2019/06/05
Review Source: Capterra

Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business. Great customer support as well.

Pros

There's so much that comes with this tool such as pre-recording feature for replies, script-setting, analytics, texting, phone banking just to name a few. All this actually make phone banking easy.

For businesses, I'd say that it is the best way to reach out to customers and follow-up on them whether it involves taking a survey, getting feedback for particular product or even letting them know that you are about to launch a new product or service.

It's flexible and customizable, which makes it even more your go-to choice for online banking.

It's pricing is actually great and it gives you the value for your money with automated dialing feature for mass calls and of course, great customer service in case you have any problem that you would like to report.

Cons

I'd appreciate being able to edit text when you're recording to correct any accidental errors.

Customization should be considered for standard reports so they can best suit specific business needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

Use it all the time for my business

Used Daily for 2+ years
Reviewed on 2018/02/22
Review Source: Capterra

great software!

Pros

I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Cons

I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Easy to use and feature rich, we've grown to absolutely love it.

Used Daily for 1+ year
Reviewed on 2018/05/07
Review Source: Capterra

Pros

The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.

Cons

Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.

Rating breakdown

Value for Money
Ease of Use
Customer Support

CallFire Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Free
Value for money

LITE
$99 /month
2500 minutes/texts

STARTUP
$199 /month
5500 minutes/texts

PRO
$599 /month
20000 minutes/texts

Pay as You Go:
5 cent per minute/ text

CallFire Features

  • API
  • Call Transfer

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Caller ID
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Voice Mail

Additional information for CallFire

Key features of CallFire

  • Analytics reports
  • Auto-attendant and call routing
  • Automated surveys and polls
  • CRM integration
  • Call tracking
  • Campaign management
  • Customer history & notes
  • DNC / FTC compliance info
  • Data collection
  • Developer API
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/ home agents
  • SMS enabled call tracking
  • Single-line auto-dialer
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast

Benefits

  • Cloud call center: See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.

  • Multi-line dialing: Autodialer lets you wait for an answer as it dials up to four numbers at once.

  • Data collection & reporting: Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.

  • Voice Broadcast: Provides the option for the recipient to be transferred to your sales or customer service team with a simple “Press 1” feature.

  • Send custom messages with information from your spreadsheet or server using real voices or text-to-speech.

  • Text Messaging: Appointment reminders. Important updates. SMS polls. Keyword Promotions.

  • Call Tracking: Buy one, two, or even thousands of local and toll free phone numbers.

  • Interactive Voice Response (IVR): Use an auto-attendant to route your incoming calls to the appropriate line or answering service.

  • Developer API : CallFire’s APIs allow you to build intelligent voice and SMS applications.

  • CallFire FAQs

    Below are some frequently asked questions for CallFire.

    Q. What type of pricing plans does CallFire offer?

    CallFire offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Free

    Free Trial: Available

    LITE
    $99 /month
    2500 minutes/texts

    STARTUP
    $199 /month
    5500 minutes/texts

    PRO
    $599 /month
    20000 minutes/texts

    Pay as You Go:
    5 cent per minute/ text

    Q. What are the main features of CallFire?

    CallFire offers the following features:

    • Analytics reports
    • Auto-attendant and call routing
    • Automated surveys and polls
    • CRM integration
    • Call tracking
    • Campaign management
    • Customer history & notes
    • DNC / FTC compliance info
    • Data collection
    • Developer API
    • Interactive voice response (IVR)
    • Multi-line dialing
    • Prerecorded messages as voicemails
    • Remote/ home agents
    • SMS enabled call tracking
    • Single-line auto-dialer
    • Text messaging
    • Track real-time results
    • Unlimited call transfers (1 credit/min)
    • Voice broadcast

    Q. Who are the typical users of CallFire?

    CallFire has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does CallFire support?

    CallFire supports the following languages:

    English

    Q. What type of pricing plans does CallFire offer?

    CallFire has the following pricing plans:

    Free

    Q. Does CallFire support mobile devices?

    We do not have any information about what devices CallFire supports

    Q. What other apps does CallFire integrate with?

    CallFire integrates with the following applications:

    APIANT, BoomTown, Campaign Monitor, Capsule, Clearlogin, Cognito Forms, Cyfe, LeadMaster, Maintenance Care, VisitorTrack

    Q. What level of support does CallFire offer?

    CallFire offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials