About Playbooks

Playbooks by XANT - formerly InsideSales.com - is the only fully integrated sales acceleration platform that delivers the visibility, productivity, and effectiveness customers require to sell more. The Playbooks platform includes sales communications, email tracking, gamification, prioritization, forecasting and more – all built on Neuralytics, a predictive and prescriptive self-learning engine that prioritizes sales activities to target the most promising leads and opportunities. Neuralytics processes over 100 billion sales interaction data points to produce simp

Key benefits of Playbooks

Playbooks Benefits:

Maximize funnel conversion with customized plays for different campaigns, segments or products
Leverage predictive tools to reduce wasted effort and increase effectiveness

PowerDialer Benefits:

Over 400% increase in web lead response rates
Up to 24% increase in conversations and 32% increase in close rates
Increase contact rates by up to 38%

Platform Benefits:

Increase close rates by over 20% with predictive prioritization
Lift rep productivity by over 35% with gamification
Start the quarter with over 80% forecast accuracy
Increase revenue by up to 30% in 90 days with integrated sales acceleration platform

LocalPresence Benefits:

Increase contact rates up to 38% when switching from a toll free number
Increase contact rates up to 25% when switching from a long distance number
Obtain a local network presence in all major markets
Provide local access for customer communications
Gain visibility using geo-targeted tracking metrics

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, United Kingdom and 3 others, India, Mexico, United States

Supported Languages

English

Images

Sending an email with Playbooks
Scheduling a call within Playbooks
Viewing open tasks within Playbooks
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Playbooks video
Playbooks video
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Features

Total features of Playbooks: 56

  • AI/Machine Learning
  • API
  • Activity Tracking
  • Auto-Dialer
  • Benchmarking
  • Business Process Automation
  • Calendar Management
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Campaign Segmentation
  • Campaign Specific Caller ID
  • Communication Management
  • Contact Management
  • Content Delivery
  • Content Management
  • Dashboard
  • Data Blending
  • Data Discovery
  • Data Management
  • Demand Forecasting
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Analytics
  • FCC Compliance
  • FTC Compliance
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Modeling & Simulation
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Prospecting Tools
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Sentiment Analysis
  • Strategic Planning
  • Video Support
  • Workflow Management

Alternatives

Salesforce Sales Cloud

4,4
#1 Alternative to Playbooks
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Zoho CRM

4,2
#2 Alternative to Playbooks
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

amoCRM

4,5
#3 Alternative to Playbooks
amoCRM is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking,...

EngageBay

4,6
#4 Alternative to Playbooks
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by...

Reviews

Overall rating

3,5 /5
(34)
Value for Money
3,3/5
Features
3,6/5
Ease of Use
3,7/5
Customer Support
3,3/5

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Showing 5 reviews of 34
Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Super fantastico pipeline management tool

Reviewed on 2018/12/06

Pros

InsideSales.com is one of my favorite tools to use to manage our sales pipeline with all the features you need to manage, track, follow up, and contact leads. Plus they have a gamification feature for sales teams!

Cons

While InsideSales.com is a fantastic tool, it requires integration with a well known CRM which is costly and frustrating to be honest with all the other fantastic, but smaller CRM companies available.

Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

InsideSales.com Review

Reviewed on 2019/06/01

Overall, if you have Microsoft Dynamics CRM and looking for a sales automation tool that will help...

Overall, if you have Microsoft Dynamics CRM and looking for a sales automation tool that will help your sales team, from the call to the email, InsideSales.com is your tool. The tool will help automate the sales prospecting process and help the sales team target specific leads, contacts and accounts.

Pros

- Integration with MS Outlook
- Out of the box and no extra cost integration with Microsoft Dynamics CRM
- Short implementation
- Short ramp time
- Ability to delete a play at the Manager view

Cons

- Once a play is live, you cannot add a step in the active play
- Inability to see the open or click percentage in the tool
- Cannot do round robin call monitoring
- Once a play is deleted in the tool, the play is still visible in the Microsoft Dynamics CRM dashboard

Mihai B.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Good if it works, terrible if it doesn't

Reviewed on 2019/07/03

One of the support rep was terrible. I gave him a month and a half - two months to resolve our...

One of the support rep was terrible. I gave him a month and a half - two months to resolve our issues with me having to consistently call back, but for some reason, he's never available or knows how to call back. I've asked for a new support rep, but they said the team handling our type of account is small and haven't attempted to give me a new rep or resolve our issues. Additionally, a manager was supposed to reach out to me over the last 4 business days, but I haven't received a single call or email. Do not allow your workflow to rely on their services because you will most likely get screwed. We have almost 20 users and that's amazing that they handle our account this way.
Will definitely be looking for other Dialer and Inside Sales tools.

Pros

I liked that it was easy to use and train users.

Cons

Recorded voicemails was a little problematic with setting up, the dialer has intermittent click-to-dial issues 3-8 times a week, and the seek lists aren't working properly. We've had this service for several years and within the last year and a half, these problems have been persisting without any level of resolution. I've combated this issue with support more persistently over the last few months and they've been providing terrible follow-up. I could go on in paragraphs to describe how terribly they've been handling our issues over the last year+.

Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Help our reps be more productive and hit their activity metrics

Reviewed on 2018/07/03

Pros

Helps our reps focus on calling rather than on figuring out where they are in their cadence. This has enabled them to do more calls per day.

Cons

It's a little slow sometimes although has gotten materially better over the past 1.5 years. Wish they had more more built in management/sales ops reporting.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great for Automation of Phone Calls

Reviewed on 2018/07/21

Pros

I really like being able to make a number look like it's coming from a local area code. That alone increased my pickup rate. It increased my dialing rate significantly by being able to one click dial and integrate into my SFDC instance.

Cons

Leveraging the email templates was not intuitive to me. Ended up not using it because I had difficulty determining how to use it. Probably just needed someone to take 30 minutes to walk through it with me.

Showing 5 reviews of 34 Read all reviews

Playbooks FAQs

Below are some frequently asked questions for Playbooks.

Playbooks offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

InsideSales.com software is highly customizable—a product expert will contact you to discuss a specific proposal tailored to your needs.

We do not have any information about Playbooks features

Playbooks has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

Playbooks supports the following languages:

English

Playbooks supports the following devices:

Playbooks integrates with the following applications:

Gmail, Microsoft Outlook, Salesforce Sales Cloud

Playbooks offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Playbooks.