InsideSales

InsideSales

Sell More with an AI System of Growth

3.5/5 (31 reviews)

InsideSales Overview

InsideSales.com is the only fully integrated sales acceleration platform that delivers the visibility, productivity, and effectiveness customers require to sell more. The InsideSales platform includes sales communications, email tracking, gamification, prioritization, forecasting and more – all built on Neuralytics, a predictive and prescriptive self-learning engine that prioritizes sales activities to target the most promising leads and opportunities. Neuralytics processes over 100 billion sales interaction data points to produce simp

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Business size

S
M
L

Markets

Canada

Supported Languages

English

InsideSales Reviews

Overall rating
3.5/5
55% positive reviews
7
Excellent
10
Very good
9
Average
2
Poor
3
Terrible
Mihai B.

Good if it works, terrible if it doesn't

Used Daily for 2+ years
Reviewed on 2019/07/03
Review Source: Capterra

One of the support rep was terrible. I gave him a month and a half - two months to resolve our issues with me having to consistently call back, but for some reason, he's never available or knows how to call back. I've asked for a new support rep, but they said the team handling our type of account is small and haven't attempted to give me a new rep or resolve our issues. Additionally, a manager was supposed to reach out to me over the last 4 business days, but I haven't received a single call or email. Do not allow your workflow to rely on their services because you will most likely get screwed. We have almost 20 users and that's amazing that they handle our account this way.
Will definitely be looking for other Dialer and Inside Sales tools.

Pros

I liked that it was easy to use and train users.

Cons

Recorded voicemails was a little problematic with setting up, the dialer has intermittent click-to-dial issues 3-8 times a week, and the seek lists aren't working properly. We've had this service for several years and within the last year and a half, these problems have been persisting without any level of resolution. I've combated this issue with support more persistently over the last few months and they've been providing terrible follow-up. I could go on in paragraphs to describe how terribly they've been handling our issues over the last year+.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

1.0/10
Valerie P.

I was formerly an InsideSales LMP administrator and user

Used Other for 1+ year
Reviewed on 2018/06/13
Review Source: Capterra

Their dialer functionality was intelligent and allowed us to responsepop records to our agents. The responsepop functionality allowed any web-to-lead records to pop up to our sales agents and be called immediately. We liked having the ability to customize this to our unique needs.

Pros

Honestly, there was not much I liked about this software other than its dialer solution. The dialer allowed for us to insert our logic of which records we wanted to reach and when. For example, prioritizing by Time Zone, Lead Status, and so on. The users on the platform itself were able to easily onboard as it is not too hard to navigate.

Cons

The support line was horrible for this company, more often than not, my operations team and I seemed to come up with the answers before the support rep working with us did! We felt we knew their product better than they did. Reporting was not robust enough, and we had to do a lot of work arounds and "tricking the system" when creating automations. Often any automation we created for this system did not work as expected. We eventually moved over onto Salesforce, which was a better fit for our business. InsideSales did not fit our growing Sales organization's needs sufficiently.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10

I've used insidesales at 2 companies for outbound dialing through Salesforce

Used Daily for 2+ years
Reviewed on 2018/03/21
Review Source: Capterra

Pros

When it works, insidesales makes it very easy to hammer through a ton of dials while also automating the process of logging call activities and updating tasks

Cons

The problem is that it only works 75% of the time. I often have calls not save, notes disappear on calls, and tasks that don't update or save when done through the insidesales plugin. Customer support has never once responded to me for issues I had with their Vision product which is also horrible (works 25% of the time if that)

Rating breakdown

Value for Money
Ease of Use
Customer Support

InsideSales.com Review

Used Daily for 6-12 months
Reviewed on 2019/06/01
Review Source: Capterra

Overall, if you have Microsoft Dynamics CRM and looking for a sales automation tool that will help your sales team, from the call to the email, InsideSales.com is your tool. The tool will help automate the sales prospecting process and help the sales team target specific leads, contacts and accounts.

Pros

- Integration with MS Outlook
- Out of the box and no extra cost integration with Microsoft Dynamics CRM
- Short implementation
- Short ramp time
- Ability to delete a play at the Manager view

Cons

- Once a play is live, you cannot add a step in the active play
- Inability to see the open or click percentage in the tool
- Cannot do round robin call monitoring
- Once a play is deleted in the tool, the play is still visible in the Microsoft Dynamics CRM dashboard

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Daniel R.

Over Hyped Over Promised - Completely irrelevant

Used Daily for 6-12 months
Reviewed on 2018/08/14
Review Source: Capterra

It has been able to organize lead data for the team so they don't have to manually track anything but that's about it. Not a customer centric organization.

Pros

The interface is fairly simplistic and easy to use

Cons

It doesn't work consistently, has to be removed and reinstalled. Does not allow for lead prioritization and the "Neuralytics" they tout so heavily is a load of crap. Power BI can give you the same data insights and do it far better than anything they offer. I still can't see the neuralytics data from a dashboard as they claimed we could do. It's as useful as a screen door on a submarine and they talk a lot about being helpful and caring but they don't. It's all fluff and they only develop and improve whatever their programmers are most interested in.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10

InsideSales Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

InsideSales.com software is highly customizable—a product expert will contact you to discuss a specific proposal tailored to your needs.

InsideSales Features

  • Sales Analytics

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Collaboration Tools
  • Contact Database
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Lead Capture
  • Lead Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Third Party Integration

Additional information for InsideSales

Key features of InsideSales

  • Area code overlay management
  • Automatic Call Logging in Salesforce
  • Automatic call logging for accurate tracking
  • Call Recordings and Monitoring
  • Call Salesforce records with a single click
  • Call transfers and automatic lead creation
  • Click-To-Call™
  • Custom Report Engine
  • Customizable Fields and Layouts
  • Geo Call Tagging
  • Inbound local call availability
  • Intelligent call distribution, interactive voice response
  • Local effectiveness analytics
  • Local to ACD/IVR routing
  • Outbound local calling
  • Real-Time Web Lead Capture
  • Real-time performance rankings and notifications
  • Record a call and attach it to the activity
  • Recording & Monitoring, Response Loop
  • one-click calling, voice transfers, voicemails and e-mail

Benefits

Playbooks Benefits:

Maximize funnel conversion with customized plays for different campaigns, segments or products
Leverage predictive tools to reduce wasted effort and increase effectiveness

PowerDialer Benefits:

Over 400% increase in web lead response rates
Up to 24% increase in conversations and 32% increase in close rates
Increase contact rates by up to 38%

Platform Benefits:

Increase close rates by over 20% with predictive prioritization
Lift rep productivity by over 35% with gamification
Start the quarter with over 80% forecast accuracy
Increase revenue by up to 30% in 90 days with integrated sales acceleration platform

LocalPresence Benefits:

Increase contact rates up to 38% when switching from a toll free number
Increase contact rates up to 25% when switching from a long distance number
Obtain a local network presence in all major markets
Provide local access for customer communications
Gain visibility using geo-targeted tracking metrics

InsideSales FAQs

Below are some frequently asked questions for InsideSales.

Q. What type of pricing plans does InsideSales offer?

InsideSales offers the following pricing plans:

Free Trial: Not Available

InsideSales.com software is highly customizable—a product expert will contact you to discuss a specific proposal tailored to your needs.

Q. What are the main features of InsideSales?

InsideSales offers the following features:

  • Area code overlay management
  • Automatic Call Logging in Salesforce
  • Automatic call logging for accurate tracking
  • Call Recordings and Monitoring
  • Call Salesforce records with a single click
  • Call transfers and automatic lead creation
  • Click-To-Call™
  • Custom Report Engine
  • Customizable Fields and Layouts
  • Geo Call Tagging
  • Inbound local call availability
  • Intelligent call distribution, interactive voice response
  • Local effectiveness analytics
  • Local to ACD/IVR routing
  • Outbound local calling
  • Real-Time Web Lead Capture
  • Real-time performance rankings and notifications
  • Record a call and attach it to the activity
  • Recording & Monitoring, Response Loop
  • one-click calling, voice transfers, voicemails and e-mail

Q. Who are the typical users of InsideSales?

InsideSales has the following typical customers:

Large Enterprises

Q. What languages does InsideSales support?

InsideSales supports the following languages:

English

Q. What type of pricing plans does InsideSales offer?

We do not have any information about what InsideSales pricing plans

Q. Does InsideSales support mobile devices?

We do not have any information about what devices InsideSales supports

Q. What other apps does InsideSales integrate with?

InsideSales integrates with the following applications:

Act-On, Chorus, Domo, ExecVision, Gong.io, Quoter

Q. What level of support does InsideSales offer?

InsideSales offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials