Handshake

We provided our 65 sales reps with iPad back in 2010 and wanted to utilize it to it's full extent with apps that saved the sales reps time and saved us money. Handshake accomplished both of those. Back then- sales reps were handwriting order forms and faxing them to our customer service dept. Then we had 4 people in our home office manually entering those orders! That is so much wasted time on both sides and there was a lot of room for error. With Handshake- our sales reps can easily find the product, show the images to their account, and place the order within a few minutes. Then the order is sent directly into our system- no more manual data entry. Time saved by the sales rep- 1-2 hours each day, which means they could see an extra customer during the day (and make another sale!) or not have to work at night. Time saved by the home office 4-5 hours per day. Now 2 of those 4 people in our home office have been moved to other open positions in the department, saving us money that would have been spent hiring someone new. Overall the experience with Handshake has been exceptional. It's a great product, easy to use and very efficient. We now have over 200 sales reps internationally that have been using Handshake for almost 4 years and they love it!

For producing orders quickly and reliably there is no equivalent app for electronic devices. it is slick and easy to use for my sales team. I use it on my iPhone 6 plus as my preferred device for creating orders as the iPad is sometimes not on me so I can run everything from this device including upto date sales reports. If a customer rings I can do the order there and then while on handsfree. I have all there sales history and the sales can be confirmed, emailed to client and in the office within seconds of saying good bye to my client. It does not get any better than this for creating orders.

This is absolutely the worst company we have partnered with in my 12 years with my business. Their customer service is simply horrible and I'm worried they almost got shut down because they weren't PCI compliant even though they told us they were. They gave us 2 days. Yes, 2 days to find a new CC processor and have it setup. You can only use their specific processors which don't even work with all of their tech. Their processors costs $6000 more than what we were currently paying and Handshake refused to help in that cost. The process we have to do now is different than what was initially presented to us. They switched it mid contract and then refused to refund a prorated amount. It's highway robbery in my mind. Be very cautious of anything you sign with them. Even then they'll just end up changing it mid way through the contract. Absolutely disappointed in a company that would conduct business like that.

Working with the Handshake team to launch the app and online experience to our teams and customers was nearly flawless. Some programs can cause "pain and suffering" but I've never been frustrated with using the system. I think that's partly because the Handshake onboarding team taught me so well but also because the software is so easy to use.

Extremely easy to use and effective software, outstanding responsive support. Highly recommend company and product.