Handshake

The B2B Commerce Platform for Manufacturers & Distributors

About Handshake

Founded in 2010, Handshake is the leading sales order management platform for wholesale, providing mobile apps for field sales and B2B eCommerce solutions to brands. Headquartered in New York City, Handshake’s technology enables wholesale brands to offer a modern sales experience, sell more products using customer data, speed up order fulfillment times and eliminate human error from the sales process. Handshake is backed by Emergence Capital, SoftTech VC, MHS Capital, High Peaks Venture Partners, BOLDstart Ventures and Point Nine Capital.

Key benefits of Handshake

- Proven ability to increase average order size, reduce order processing overhead and speed fulfillment times
- Intuitive order writing interface, built based on years of experience in wholesale distribution
- Industry leading, advanced sync technology allows Handshake to switch easily between online and offline environments
- Scalable and stable enough to support large distributed sales teams, with complex product and pricing
- Success with deployments for global brands and small businesses alike

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany

Supported Languages

Dutch, English, French, German, Italian, Portuguese, Spanish

Images

Handshake: Complete Sales Order Management
Fast, intuitive order writing
A beautiful product catalog
A single, powerful website to manage your orders
View 5 more
Handshake video
Handshake video
Handshake screenshot: Handshake: Complete Sales Order Management Handshake screenshot: Fast, intuitive order writing Handshake screenshot: A beautiful product catalog Handshake screenshot: A single, powerful website to manage your orders

Features

Total features of Handshake: 59

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Authentication
  • Automated Sales
  • Automatic Notifications
  • Barcode Generation
  • Barcode Printing
  • Barcode Scanning
  • Barcode Support
  • CRM Integration
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • ERP Integration
  • Electronic Signature Capture
  • Electronic Submission
  • Inventory Tracking
  • Invoice Management
  • Mobile Signature Capture
  • Multi-Channel Distribution
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Online Catalog
  • Order Approval
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Personalized Profiles
  • Product Catalog Integration
  • Product Data Management
  • Promotions Management
  • QuickBooks Integration
  • Quote Management
  • Returns Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Analytics
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Task Tracking
  • User Management
  • eCommerce Integration
  • eCommerce Management

Alternatives

Zoho Inventory

4,5
#1 Alternative to Handshake
Zoho Inventory streamlines operations for businesses, enabling them to manage their inventory, sales & purchase orders...

QuickBooks Commerce

4,3
#2 Alternative to Handshake
QuickBooks Commerce (formerly TradeGecko) is powerful cloud-based inventory and order management software for growing...

Orderhive

4,4
#3 Alternative to Handshake
Orderhive is an eCommerce Automation Software that allows you to manage your Inventory, Orders, Shipping and all other...

ecomdash

3,8
#4 Alternative to Handshake
Ecomdash helps online retailers manage sales orders and product quantities across an unlimited number of sales orders....

Reviews

Overall rating

4,5 /5
(127)
Value for Money
4,6/5
Features
4,2/5
Ease of Use
4,5/5
Customer Support
4,6/5

Already have Handshake?

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Showing 5 reviews of 127
Tina S.
Overall rating
  • Industry: Information Technology & Services
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Save Time with Handshake

Reviewed on 2015/08/10

We provided our 65 sales reps with iPad back in 2010 and wanted to utilize it to it's full extent...

We provided our 65 sales reps with iPad back in 2010 and wanted to utilize it to it's full extent with apps that saved the sales reps time and saved us money. Handshake accomplished both of those. Back then- sales reps were handwriting order forms and faxing them to our customer service dept. Then we had 4 people in our home office manually entering those orders! That is so much wasted time on both sides and there was a lot of room for error. With Handshake- our sales reps can easily find the product, show the images to their account, and place the order within a few minutes. Then the order is sent directly into our system- no more manual data entry. Time saved by the sales rep- 1-2 hours each day, which means they could see an extra customer during the day (and make another sale!) or not have to work at night. Time saved by the home office 4-5 hours per day. Now 2 of those 4 people in our home office have been moved to other open positions in the department, saving us money that would have been spent hiring someone new. Overall the experience with Handshake has been exceptional. It's a great product, easy to use and very efficient. We now have over 200 sales reps internationally that have been using Handshake for almost 4 years and they love it!

Pros

Great customer service, very knowledgeable and courteous. They have a great team at Handshake- from the CEO to the Customer Support Specialists. There are no regrets with choosing Handshake for our sales rep ordering tool.

Cons

Just keep doing what you are doing Handshake!

Kerry P.
Overall rating
  • Industry: Wholesale
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Have not written an order for over 3 years

Reviewed on 2015/08/04

For producing orders quickly and reliably there is no equivalent app for electronic devices. it is...

For producing orders quickly and reliably there is no equivalent app for electronic devices. it is slick and easy to use for my sales team. I use it on my iPhone 6 plus as my preferred device for creating orders as the iPad is sometimes not on me so I can run everything from this device including upto date sales reports. If a customer rings I can do the order there and then while on handsfree. I have all there sales history and the sales can be confirmed, emailed to client and in the office within seconds of saying good bye to my client. It does not get any better than this for creating orders.

Pros

Not complicated
Can be used on iPhone or iPad
Very very quick and we have thousands of skus and each reps produces up to10 orders a day and we have had not a single issue in 3 years
Customer history is an invaluable sales tool
Customer support the best I've ever experienced considering we are in Australia and there in USA
Product matrix or variants

Cons

Not a single Con but Wishlist

Able to produce a customer credit easily
Customer history sorted there category in addition to the default date taken
A user field that can be used to sort and filter customers by a unique run code
A 4x2 grid or similar for showing product catalogue as we have to many products for the single item view

Spencer B.
Overall rating
  • Industry: Wholesale
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Disappointing partnership

Reviewed on 2019/05/09

This is absolutely the worst company we have partnered with in my 12 years with my business. Their...

This is absolutely the worst company we have partnered with in my 12 years with my business. Their customer service is simply horrible and I'm worried they almost got shut down because they weren't PCI compliant even though they told us they were. They gave us 2 days. Yes, 2 days to find a new CC processor and have it setup. You can only use their specific processors which don't even work with all of their tech. Their processors costs $6000 more than what we were currently paying and Handshake refused to help in that cost. The process we have to do now is different than what was initially presented to us. They switched it mid contract and then refused to refund a prorated amount. It's highway robbery in my mind. Be very cautious of anything you sign with them. Even then they'll just end up changing it mid way through the contract. Absolutely disappointed in a company that would conduct business like that.

Pros

I liked the simplicity of it. It is a very basic system.

Cons

Disappointed in the promises made about the product and the contract put in place. Horrible to pay up front for the year.

Meg K.
Overall rating
  • Industry: Wholesale
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy Handshaker

Reviewed on 2018/11/16

Working with the Handshake team to launch the app and online experience to our teams and customers...

Working with the Handshake team to launch the app and online experience to our teams and customers was nearly flawless. Some programs can cause "pain and suffering" but I've never been frustrated with using the system. I think that's partly because the Handshake onboarding team taught me so well but also because the software is so easy to use.

Pros

Handshake has brought efficiencies to our sales and fulfillment process. We've also been able to use it to take our inventory, saving us hundreds of hours of manual work. Our branches are able to fulfill orders faster which makes our customers happier too! HSDO has helped our customers order more product from us and opened up time to have more meaningful conversations with our reps too.

Cons

This is quite minor but I wish there was a bit more I could do for our online, customer facing portal. But really, that's just a cherry on top.

James T.
Overall rating
  • Industry: Consumer Goods
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Handshake is what you need for POS

Reviewed on 2018/11/09

Extremely easy to use and effective software, outstanding responsive support. Highly recommend...

Extremely easy to use and effective software, outstanding responsive support. Highly recommend company and product.

Pros

Handshake makes inventory management, POS, product upload a breeze. Beyond, handling our POS, we often turn to handshake just to quickly access skus and product images as reference because of its ease of use. It also serves as our primary source for CSV organized exchange of product and price information. Highly recommended.

Cons

Would like to see it on Android as well as iOS.

Showing 5 reviews of 127 Read all reviews

Handshake FAQs

Below are some frequently asked questions for Handshake.

Handshake offers the following pricing plans:

  • Starting from: US$39,95/month
  • Pricing model: Subscription
  • Free Trial: Available

Handshake offers the following features:

  • A central place for updating customer and product info
  • Accurate pricing and inventory information
  • Beautiful product catalog
  • Both online AND offline functionality, great for tradeshows
  • Custom branding and app tinting
  • Customer history and product preferences, on hand
  • Customer signature capture
  • Customizable order confirmation emails
  • Customizable, scheduled order exports (CSV)
  • Easy team and territory management
  • Fast, intuitive order writing
  • High-caliber support and training
  • Open, transparent API
  • Pre-built integrations and implementation team
  • Realtime business reporting
  • Review, modify and confirm orders online
  • Snap product display photos for merchandising intelligence

Handshake has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Handshake supports the following languages:

Dutch, English, French, German, Italian, Portuguese, Spanish

Handshake supports the following devices:

iPhone, iPad

Handshake integrates with the following applications:

Blue Link ERP, DEAR Inventory, Firsthand, Graduway, LOCATE Inventory, MentorEase, QuickBooks Online, QuickBooks Online Advanced, ShipRush, Xero

Handshake offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for Handshake.