Product dev., ALM, ITSM, Help Desk, Project Mng. and CRM
4.3/5 (9 reviews)VisionFlow is a lifecycle software for organizations that need a single coherent project and process platform to develop, maintain and support their products, services and customers.
If your organization has realized that you need one coherent platform for developing applications or products that supports your efforts, VisionFlow is your best choice and will make your work more efficient and cost effective.
If you organization only need a small part what VisionFlow offers we are there for you since you can pick and choose the parts you need. And down the road, if you decide to add more teams or departments, you are more than welcome to add more and more functionality to your account.
VisionFlow supports the Lean and Agile (such as Scrum and XP) way to manage projects with tools such as Task Board, Kanban Board, Burn-Down Charts and Cumulative Flow Diagrams (CFD), but can also be used for Traditional Project Management.
Since the software is modular you can pick and choose the parts you need. In addition to the Project Management, CRM, Chat and Product/Asset management modules, VisionFlow has a HelpDesk/Service Desk Module for managing support tickets, submitted from Emails, Phone Calls or from the built-in web-based Support Portal. Using this module the basic ITIL processes are supported, such as Incident Management, Problem Management and Change Management. Up to 13 processes are implemented on customer sites.
VisionFlow also contains a Document Management System. With this module you can organize your documents and make sure that only the right people can get access to your sensitive information.
With all modules in combination, VisionFlow can also be used for Application Lifecycle Management, i.e. from Idea to Execution and also during the Maintenance and Support phase.
Since VisionFlow enables all people in a company to be working with the same system, Communication between people will increase and nobody will feel left out from the information. Experience has shown that the Project Success has been improved significantly by using VisionFlow!
Pros
Flexibility, E-Mail Integration, Stability
Cons
UX, Document Management
We use it for our global web support and you can configure it to what ever you like. Great and friendly support. Very much recommended.
Pros
Configurable from scratch and well designed.
Cons
Some HTML and programming experience might be good to have if you would like to do more suff on your own.
We started implementing this system one year ago. A couple of users got the opportunity to start using the VisionFlow in their daily work. Already after a couple of weeks, other colleagues requested to start using it. Today, more than half of our company is using the system, which is contributing to a better working environment.
From now we can monitor our processes in a much better way, we can search for things and we get any support we need from Visionera.
Pros
It works as expected: the functions we need are already in the system.
Cons
-
I would recommend the system to anyone who wish to work with issue tracking, helpdesk or project management functionality. Preferably everything in combination to keep the information together and be able to communicate between the different parts of the organisation.
Pros
Very easy to use, Great functionality that includes Project Management, HelpDesk with an external Support Center Module, Issue Tracking, Document management. It also includes Knowledge base and Discussion forum functionality, but we are not using that.
Great support. They come back so quickly with replies to everything. That really helps the efficiency when getting stuck.
Cons
I would like to have a reports module where I can create my own reports. Today I have to use the reports that are in the system. They are quite okay, but sometimes I would like to create my own reports, so I would like to have the flexibility.
Hi,
It is a comprehensive system for us and our customers and it is easy to start using. It has a high level of availability and interaction between us and our customers is superb. Good opportunities to use for project as well as for common support issues. There are great opportunities to adapt to us as users and Visionera are constantly working on improvements and listening to us as customers.
Regards/Yngve
VisionFlow can be licensed as a SAAS solution or installed server application. Prices vary based on the number of users licenses and modules you need. Total flexibility.
VisionFlow is a web-based system that is flexible and easy to use at the same time.
Since VisionFlow includes features to be used in several areas in the organization, companies can use it as a collaboration platform in the whole organization. With VisionProject you can minimize the number of systems in the organization, and it is common that VisionProject can replace 2-5 systems when introduced.
Core solutions and use cases:
+ Project Management (Traditional, Agile/Scrum and Lean/Kanban)
+ Help Desk / Service Desk
+ CRM (Customer Relationship Management)
+ Application / Product Lifecycle Management
+ Service Management (ITSM / ITIL)
+ Time Tracking
+ Document Management
+ Product/Asset/Inventory Management
+ Business process support and workflow management
+ Field service and Work order management
+ Knowledge management
Below are some frequently asked questions for VisionFlow.
VisionFlow offers the following pricing plans:
Starting from: €19,00/month
Pricing model: One Time License, Open Source, Subscription
Free Trial: Available
VisionFlow can be licensed as a SAAS solution or installed server application. Prices vary based on the number of users licenses and modules you need. Total flexibility.
VisionFlow offers the following features:
VisionFlow has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
VisionFlow supports the following languages:
Czech, Danish, Dutch, English, French, German, Norwegian, Polish, Russian, Spanish, Swedish
VisionFlow has the following pricing plans:
One Time License, Open Source, Subscription
We do not have any information about what devices VisionFlow supports
We do not have any information about what integrations VisionFlow has
VisionFlow offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
I am using Visionflow (Visionproject) since 2007 for different internal and external business processes and services, substantially for service management. I really appreciate the variety of possible usage and the overall flexibility as well as the service quality of the team behind. The deep and very customizable integration of E-Mail Communication is (still) a big advantage compared with Visionflow´s competitors. Nevertheless, the design/frontend is unchanged for many years and out-of-date. I assume this might be a barrier for some users.