MemberClicks

MemberClicks

All-In-One Membership Management Software

4.3/5 (350 reviews)

MemberClicks Overview

MemberClicks empowers organizations to save time and money while making the most of the web. We offer a comprehensive software solution to simplify the everyday technology needs of small staff associations.

Ease the process of managing your association by handling membership management, applications, dues renewals, event registrations and more, all in one intuitive solution. Our solution can stand alone as a membership website and social community for your association or it can seamlessly integrate into your existing website.

We understand small staffs - we built our whole company from the ground up around their unique needs. Short on time, working under constrained budgets and lacking technical know-how, most small staffs struggle with implementing and maintaining association technology. That's why we go above and beyond to provide exceptional customer service along with our products.

With MemberClicks you'll receive a comprehensive, guided implementation process from a dedicated account manager to get you up-and-running. If you need help, you'll get unlimited support from our accessible, well-versed team. And you'll have access to ongoing training opportunities, maintenance packages, valuable free services and a host of resources at your disposal 24/7. Our goal is to leave you smiling and excited to partner with us.

Pricing

Starting from
US$238,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

MemberClicks Reviews

Overall rating
4.3/5
91% positive reviews
173
Excellent
146
Very good
19
Average
8
Poor
4
Terrible
Naomi B.

Great product

Used Daily for 2+ years
Reviewed on 2019/08/21
Review Source: Capterra

Overall good experience. Set up was fairly streamlined. Some glitches here and there - some of which have yet to be resolved (i.e. directory map location issues and mailchimp integration issues); customer service is overall pretty good - my only beef is when items are not being resolved I get no response or follow ups to let me know what's going on - it's like they fall off the face of the Earth (i.e directory map location and mailchimp issues). However, the service folks are always very nice and helpful 95% of the time. When compared to other member management software platforms - this one has most of the features we wanted for the price we could afford.

Pros

Overall this product has MOST of the features we were looking for in a member management / website integration system. We needed software that managed our membership database and integrated with our website and would allow for easy registration for events on our site.

Cons

I wish the online version included all of the features and functionality of the desktop software. Alternatively, I wish the desktop software was mac compatible. I also wish there was some additional customization options on the registration forms for events so that you can customize the look of the registration forms to break up areas between registration fees vs. sponsorships vs. other registration items so things were more intuitive. I also wish there was a way to offer downloadable or "e-tickets". Another "wish list" item is the ability to create your own custom forms outside the membership form or event registration forms - such as a form where users can donate to a charitable cause where users can input whatever value they want. There are several other "wish list" items I'd like to see that are available in other software platforms.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Sarah S.

MemberClicks/Weblink Review

Used Daily for 2+ years
Reviewed on 2019/01/17
Review Source: Capterra

Overall, I like this software. It is user friendly, and seems to be very progressive. When you need help with it, that is when the experience is not that great. But if you can learn the database and not have to ask for help very often, you will be happy.

Pros

I've been using this software for a bit over two years now, and I've always been pretty happy with it. We started using it as Weblink, and now we are still using it as MemberClicks. One of the things I love about this software is the updates. There are updates all of the time! And they take suggestions for updates and then implement them. So, I love that I can suggest a way that the database would work better for me, and then look forward to an update to possibly see the change I suggested implemented.

Cons

As mentioned above, when I first started using this software it was Weblink. The Weblink customer service team was one of the best customer service teams I have ever worked with. I actually loved reaching out to them, and working with them through whatever issue I was having. Since the MemberClicks change, the customer service is definitely an area that has gone downhill. There are long waits in a queue before you ever talk to someone, then when you finally do get to speak with someone, it seems as though their first response is always to assume that I am doing something wrong. They will often point me in the direction of common sense fixes, and act like I hadn't thought of those already. As an administrator of this database in my company, I pride myself with knowing how to use it, and also knowing where to find answers when I need them. When I have a problem, I always go to the help page and search articles before I ever contact customer service to ask for help. If I'm asking for help, it is because I have already exhausted my resources and there really is an issue with the software. It would be nice to be given the benefit of the doubt, rather than talked to in a manner that implies I do not know how to use the software. The customer service is definitely an issue that is talked about constantly in my workplace. We really miss the Weblink customer service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Brian B.

Your Member Management Solution... All in One Software!

Used Daily for 1+ year
Reviewed on 2018/08/15
Review Source: Capterra

We were seeking a platform that could integrate a lot of our functions that were not in one place--ie, we were using one software to track members, another to track events, and yet another to invoice and receive payments from our members. This software has allowed us to streamline our operations by bringing most of our daily functions into one software platform, and has allowed our team to do what they do best-- service our members!

Pros

It is perhaps the most comprehensive software out there in terms of managing a membership database. It not only allows us to store and track basic member data, but also allows us to run registration for events, process payments, create and track different member groups and committees, segment our members according to membership level, track communications with our members, and allows us to communicate with our members relatively easily and seamlessly. If you are comfortable with SQL it offers extremely robust reporting options to view and segment member data in just about any way possible; even if you're not comfortable with SQL it has the ability to build reports, and includes a lot of pre-built reports that are helpful. The best part, however, is the customer service provided. They are always extremely prompt and courteous in responding to questions or issues, have a very robust online help section, and are always seeking out ideas for improvements and enhancements to the software. I've never dealt with a software company that so eagerly seeks (and implements!) the feedback and suggestions of its users!

Cons

As with any software it has its quirks and glitches. Things will stop working for seemingly no reason, but will be resolved in the next update. Reporting can feel a bit clunky at times, especially to those not comfortable with SQL.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Lori K.

The product is good and somewhat easy to use, but It's the service that keeps us happy.

Used Daily for 1+ year
Reviewed on 2018/06/13
Review Source: Capterra

Pros

Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.

Cons

I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Elizabeth S.

MemberClicks has a responsive help team & design/IT team consistently working to enhance features.

Used Daily for 2+ years
Reviewed on 2017/12/27
Review Source: Capterra

We use MemberClicks as our database and website for the three programs operated by our organization. The platform provides us the convenience of accessing one location (per program) for a database and website. Through the database, we're able to house all of our members, prospects, and more. We're able to build forms and process payments. We're able to click a few buttons and access monthly reports. We're able to offer member-only website pages, forums, and social networking pages. There's so many benefits to this service - I can't list them all. One of the benefits that I find valuable (and one of the reasons we changed from our previous provider), is we have FULL immediate control of what is published/unpublished from our site. We don't have to as someone else (the host) to make a change and then ... wait ... We can do what we want when we want to do it with our site and our database. If we need help (or if we mess something up), the MemberClicks team is immediately available to assist. Another benefit I find valuable is the automated functions. Many of the automated features included save manual "manpower" hours (i.e. automated receipts and/or invoices and follow/ups). I also like the reporting and the contact center where I'm able to easily view (email) stats. Anyhow, there are lots of benefits to this software and I highly recommend it to member associations.

Pros

I definitely like the ease of use. The interface makes it easy to find what I'm looking for - and if there's something I can't find, MemberClicks has an entire library full of FAQs and tutorials (including images and videos) that I can quickly access with a couple strokes of the keyboard. There's not much I can't find. If I do need further assistance, I can easily send an email. If I need help faster (even though the email option is pretty darn quick), the help team is available by phone - and they are able to assist WHEN I call. It's annoying when I need help and I can't get answers I need right away - I love that the MemberClicks team is available when I need them and they are patient with me since I ask a ton of questions.
Another thing I love is the constant work going on to enhance the features. MemberClicks makes it easy to submit ideas and feedback (and they encourage it). If you find that something would make your life easier for your membership organization, just click a button and let them know. They review feedback and work to make things more convenient and functional for their customers.
I can't leave a review without commenting on my excitement for having a website and database in one. It's so nice having a functional database (that operates our membership and financials) that also allows us to control access to member-only pages of the website and forum. It also allows us to use the database to feed our directories. (AND It's so easy to use and update.)

Cons

There are still some work-arounds we have to do. The software isn't perfect for our organization - but to be perfectly honest and fair, there isn't one out there that is. We are a membership organization with a unique structure. I'm amazed at how the MemberClicks team was able to take our unique organizational structure and work with us to provide a functional database. In addition - like I mentioned above - I'm submitting ideas and feedback to the team and I've already seen things come to fruition in the platform. I know they will continue to work with the system to make things better. I have read a couple comments about others needing to do "work-arounds". Unless your organization/business has the money to build/customize a database specific to your structure, you'll have to do a work-around no matter where you go. The fact that MemberClicks CAN provide solutions through work-arounds says something about the innovation behind the platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

MemberClicks Pricing

Starting from
US$238,00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on the number of member profiles in your database. We offer both monthly and annual payment options. For more details, see the link to our pricing page above.

MemberClicks Features

  • API
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Electronic Payments

  • Activity Dashboard
  • Automatic Reminders
  • Customer Database
  • Data Import/Export
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for MemberClicks

Key features of MemberClicks

  • Association Management System
  • Committee Management
  • Content Management
  • Dues Payment & Renewals
  • Event Management
  • Event Registrations & Payments
  • Member Applications
  • Member Database
  • Member Engagement Tools
  • Online Directory
  • Payment Processing
  • Reporting
  • Social Community
  • Website & CMS

Benefits

MemberClicks offers a solution tailored to fit the specific needs of small-staff associations. In addition to providing you with the features listed below, it can function as a standalone membership website or integrate with your existing site. We've put together a complete set of features that can help you make the most of the web.

Membership Management
Our online solution for membership management is integrated with event registration, CMS and community features, providing everything membership organizations need from the web.

Event Registration
We give small-staff organizations the power to create and edit online event registration forms, manage registrants online, and generate extensive reports for easy analysis.

Dues Payment
Automate your member application, dues renewal and payment processes, integrated into our online member database and event registration solutions.

Social Community
We provide all the tools necessary to create an online community to engage and connect your membership, integrated with your membership and event management solution.

Website & CMS
Our team of experts can give your website instant appeal, all within your budget. Our CMS is both powerful and easy-to-update. Our solutions also work with your existing website.

Member Engagement
Our online solution is packed full of customizable options that enable small staff associations to increase membership engagement and retention.

MemberClicks FAQs

Below are some frequently asked questions for MemberClicks.

Q. What type of pricing plans does MemberClicks offer?

MemberClicks offers the following pricing plans:

Starting from: US$238,00/month

Pricing model: Subscription

Free Trial: Not Available

Pricing is based on the number of member profiles in your database. We offer both monthly and annual payment options. For more details, see the link to our pricing page above.

Q. What are the main features of MemberClicks?

MemberClicks offers the following features:

  • Association Management System
  • Committee Management
  • Content Management
  • Dues Payment & Renewals
  • Event Management
  • Event Registrations & Payments
  • Member Applications
  • Member Database
  • Member Engagement Tools
  • Online Directory
  • Payment Processing
  • Reporting
  • Social Community
  • Website & CMS

Q. Who are the typical users of MemberClicks?

MemberClicks has the following typical customers:

Mid Size Business, Non Profit, Small Business

Q. What languages does MemberClicks support?

MemberClicks supports the following languages:

English

Q. What type of pricing plans does MemberClicks offer?

MemberClicks has the following pricing plans:

Subscription

Q. Does MemberClicks support mobile devices?

We do not have any information about what devices MemberClicks supports

Q. What other apps does MemberClicks integrate with?

MemberClicks integrates with the following applications:

MC | LMS

Q. What level of support does MemberClicks offer?

MemberClicks offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

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