MemberClicks

Connections can be powerful, and so can you

4,4 /5 (411 reviews) Write a Review!

MemberClicks Overview

What is MemberClicks?

Associations, chambers, and AMC’s use MemberClicks’ integrated software solutions for simpler, more productive membership management.

MemberClicks enables its clients to acquire and engage members and increase revenue with integrated website management, email nurturing, reporting and analytics, complete virtual and in-person event management, learning and certification management, job postings, and more.

All of MemberClicks' solutions are supported by unlimited, complimentary client support committed to client success.

MemberClicks Overview

Pricing

Starting from
US$238,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on the number of member profiles in your database. We offer both monthly and annual payment options. For more details, see the link to our pricing page above.


MemberClicks Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Transaction Report - Memberclicks
Attribute Management - Memberclicks
MemberClicks screenshot: Transaction Report - Memberclicks MemberClicks screenshot: Attribute Management - Memberclicks

MemberClicks Reviews

MemberClicks Reviews

Overall rating
4,4
/
5
Excellent
216

Very good
159

Average
24

Poor
8

Terrible
4

Value for Money
4,4
Features
4,2
Ease of Use
4,1
Customer Support
4,8
91% recommended this app
Lori K.

The product is good and somewhat easy to use, but It's the service that keeps us happy.


Gale M.

Why I chose MemberClicks

Getting several stand alone products all inclucded with MemberClicks saves time and funds. The customer services is the most outstanding we have ever experienced.


Nancy G.

Using product for two months and feeling frustrated

I did not have a positive experience with my on-boarding specialist. There was often confusion about appointment times; work that was promised was not completed timely; in fact, some of it has still not been done and we have been live for two months. When the system went live, renewal notices were sent to all my members and they were only supposed to go to the ones that had lapsed. My Board of Directors approved the rather large expenditure to purchase the system and then my credibility was impacted when I had to explain why members that had already paid for the year, were receiving a bill. Even though I had put in writing to the on-boarding specialist that the renewal notices for 2019 were to go our in November 2018, they went out September 1st. When I questioned this, I was told there was a bit of confusion. Thank goodness the help team members have been responsive and have tried to help sort out any problems.


Debbie L.

Great data base for membership organizations

Overall I have been very happy with them and the many improvements over the past few years have been great.


Naomi B.

Great product

Overall good experience. Set up was fairly streamlined. Some glitches here and there - some of which have yet to be resolved (i.e. directory map location issues and mailchimp integration issues); customer service is overall pretty good - my only beef is when items are not being resolved I get no response or follow ups to let me know what's going on - it's like they fall off the face of the Earth (i.e directory map location and mailchimp issues). However, the service folks are always very nice and helpful 95% of the time. When compared to other member management software platforms - this one has most of the features we wanted for the price we could afford.


Lori K.
Industry: Public Safety

The product is good and somewhat easy to use, but It's the service that keeps us happy.

Used Daily for 1+ year
Reviewed on 2018/06/13
Review Source: Capterra

Pros

Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.

Cons

I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Gale M.
Industry: Mental Health Care
Company size: 2-10 Employees

Why I chose MemberClicks

Used Daily for 2+ years
Reviewed on 2020/10/13
Review Source: Capterra

Getting several stand alone products all inclucded with MemberClicks saves time and funds. The customer services is the most outstanding we have ever experienced.

Pros

Outstanding Customer Service. Response to suggestions . Users experience and ease of set up. Detailed directions. Contact center, collection of funds, upload options for media, all included with data base. End-user experience. Reports for easy viewing.

Cons

Calendar-lack of diversity to have live programs dates and on-demand event with continuous dates which overloads the calendar. Forms can be challenging with expanded programs. Lack of end user to upload files to their profile.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nancy G.
Industry: Nonprofit Organization Management
Company size: Self Employed

Using product for two months and feeling frustrated

Used Daily for 1-5 months
Reviewed on 2018/10/08
Review Source: Capterra

I did not have a positive experience with my on-boarding specialist. There was often confusion about appointment times; work that was promised was not completed timely; in fact, some of it has still not been done and we have been live for two months. When the system went live, renewal notices were sent to all my members and they were only supposed to go to the ones that had lapsed. My Board of Directors approved the rather large expenditure to purchase the system and then my credibility was impacted when I had to explain why members that had already paid for the year, were receiving a bill. Even though I had put in writing to the on-boarding specialist that the renewal notices for 2019 were to go our in November 2018, they went out September 1st. When I questioned this, I was told there was a bit of confusion. Thank goodness the help team members have been responsive and have tried to help sort out any problems.

Pros

As the director of a member based association, I contacted my fellow directors in other states that were using MemberClicks to ask about their experience with the product. They all recommended it noting just a few problem areas. I had an amazing demo experience with a very knowledgeable and friendly staff person who sold me on the product. Having the ability to track membership, generate invoices and track payments was a key reason for choosing the product. I hope that in a year's time, my comfort level with using the system will be such that I can realize the benefits we envisioned when purchasing the product. I will say the help desk staff are very responsive and accessible.

Cons

I have used other AMS products in other jobs so I have a basis for comparison in terms of what these systems can do. I would like to see MemberClicks streamline the creation of notices for members. For example, right now I have to create a notice for every single type of member (e.g. notice about payment of dues). It would be much easier if I could create a notice and then click which members it applies to rather than having to copy and paste the info into 8 different notices. Also, I know there are videos and staff available by e-mail but it would be helpful to have a guide or instruction manual that includes step by step instructions, rather than having to search through a bunch of articles. Also, I would love to be able to produce membership and revenue reports.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Debbie L.
Industry: Civic & Social Organization
Company size: 11-50 Employees

Great data base for membership organizations

Used Daily for 2+ years
Reviewed on 2020/10/08
Review Source: Capterra

Overall I have been very happy with them and the many improvements over the past few years have been great.

Pros

We have used this data base for 10 years. It's easy to move employees when they change businesses so you don't end up with duplicates. You have lots of information about your members at the tip of your fingers. It's relatively easy to set up events, billing and more. Invoicing is easy once you get everything set up. Reconciling events is also a breeze. There are a ton of reports plus you can make your own queries. If you have a quick question the Chat is an easy way to get help. We only use a fraction of the options available so there is much that this system can do.

Cons

Some of the areas that we don't like is that some of the reports are skewed due to how it pulls the data and we are not able to customize them to get what we need. The communication module doesn't always work well with Constant Contact. The event module works best if you can get your members to use their member login which isn't an easy transition for old time members. The new browser version still has a lot of tweaks that need fixed to work accurately.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Naomi B.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Great product

Used Daily for 2+ years
Reviewed on 2019/08/21
Review Source: Capterra

Overall good experience. Set up was fairly streamlined. Some glitches here and there - some of which have yet to be resolved (i.e. directory map location issues and mailchimp integration issues); customer service is overall pretty good - my only beef is when items are not being resolved I get no response or follow ups to let me know what's going on - it's like they fall off the face of the Earth (i.e directory map location and mailchimp issues). However, the service folks are always very nice and helpful 95% of the time. When compared to other member management software platforms - this one has most of the features we wanted for the price we could afford.

Pros

Overall this product has MOST of the features we were looking for in a member management / website integration system. We needed software that managed our membership database and integrated with our website and would allow for easy registration for events on our site.

Cons

I wish the online version included all of the features and functionality of the desktop software. Alternatively, I wish the desktop software was mac compatible. I also wish there was some additional customization options on the registration forms for events so that you can customize the look of the registration forms to break up areas between registration fees vs. sponsorships vs. other registration items so things were more intuitive. I also wish there was a way to offer downloadable or "e-tickets". Another "wish list" item is the ability to create your own custom forms outside the membership form or event registration forms - such as a form where users can donate to a charitable cause where users can input whatever value they want. There are several other "wish list" items I'd like to see that are available in other software platforms.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,6/10
Based on 411 user ratings
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MemberClicks Pricing

MemberClicks Pricing

Starting from
US$238,00/month
Free Trial
Subscription
Value for money

Pricing is based on the number of member profiles in your database. We offer both monthly and annual payment options. For more details, see the link to our pricing page above.

Pricing is based on the number of member profiles in your database. We offer both monthly and annual payment options. For more details, see the link to our pricing page above.

Value for Money
4,4/5
Based on 411 user ratings
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MemberClicks Features

MemberClicks Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,2/5
Based on 411 user ratings
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Categories

Additional information for MemberClicks

Additional information for MemberClicks

Key features of MemberClicks

  • Association Management System
  • Committee Management
  • Content Management
  • Dues Payment & Renewals
  • Event Management
  • Event Registrations & Payments
  • Member Applications
  • Member Database
  • Member Engagement Tools
  • Online Directory
  • Payment Processing
  • Reporting
  • Social Community
  • Website & CMS

Benefits

- MemberClicks provides an optional website, tailored to your organization, and shows clients how to easily manage it, reducing cost and effort of managing complex third-party websites
- Acquire, engage, and retain members with email and member management platform
- Gain member insights and manage member lifecycles with database management, reporting, and analytics suite
- Automate renewals and payment processing
- Host memorable virtual and in-person events with event management software including registration, website, conference application for a professional experience
- Provide professional development to members with learning, continuing education, and certification management
- Help enhance members' careers and generate revenue a career site and job board tailored to each organization

MemberClicks FAQs

MemberClicks FAQs

Below are some frequently asked questions for MemberClicks.

Q. What type of pricing plans does MemberClicks offer?

MemberClicks offers the following pricing plans:

Starting from: US$238,00/month

Pricing model: Subscription

Free Trial: Not Available

Pricing is based on the number of member profiles in your database. We offer both monthly and annual payment options. For more details, see the link to our pricing page above.

Q. What are the main features of MemberClicks?

MemberClicks offers the following features:

  • Association Management System
  • Committee Management
  • Content Management
  • Dues Payment & Renewals
  • Event Management
  • Event Registrations & Payments
  • Member Applications
  • Member Database
  • Member Engagement Tools
  • Online Directory
  • Payment Processing
  • Reporting
  • Social Community
  • Website & CMS

Q. Who are the typical users of MemberClicks?

MemberClicks has the following typical customers:

Small Business, Non Profit, Mid Size Business

Q. What languages does MemberClicks support?

MemberClicks supports the following languages:

English

Q. What type of pricing plans does MemberClicks offer?

MemberClicks has the following pricing plans:

Subscription

Q. Does MemberClicks support mobile devices?

We do not have any information about what devices MemberClicks supports

Q. What other apps does MemberClicks integrate with?

MemberClicks integrates with the following applications:

GTR, MC | LMS, ProgramBook

Q. What level of support does MemberClicks offer?

MemberClicks offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials