SessionCam

Session Replay | Website Heatmaps | Conversion Funnels

4,7 /5 (6 reviews) Write a Review!

SessionCam Overview

What is SessionCam?

SessionCam's product features include:
- session replay
- heatmaps
- conversion funnels
- form analytics
- customer journey mapping
- error detection
- struggle detection
- anomaly detection.

SessionCam is a SaaS solution. Implementation is easy - just add our JavaScript tag to your website.

SessionCam Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Try SessionCam for free

Or

Find out more about the Premium Enterprise Plan


SessionCam Features

Devices
Business size
S M L
Markets
United States, United Kingdom
Supported Languages
English

Media

SessionCam video

SessionCam Reviews

SessionCam Reviews

Overall rating
4,7
/
5
Excellent
5

Very good
0

Average
1

Poor
0

Terrible
0

Value for Money
4,2
Features
4,2
Ease of Use
4,5
Customer Support
4,4
83% recommended this app
Jim B.

Backbone of Digital Operations and UX analysis

Overall we have had a good experience with both the software, account team and consultancy services


Matthew K.

Great tool for seeing how people use your website

Great tool and great people to work with. They are always willing to help you out and willing to listen to new ideas and changes that would be good additions to Sessioncam.


Verified Reviewer

A mid level session replay tool

We needs a more affordable session replay tool and SessionCam did not disappoint us there, however, I think there are more advanced tools out there with easier to digest reporting.


Stephen R.

Replay at it's best - However some features need an element of finesse

I've had some challengers in the past with support, however over the last 3-6 months I've seen the service levels greatly improve.
Our new account manager is doing a great job of offering services and being very proactive in addressing issues. Well done.


Kerry B.

Excellent product

We use SessionCam to optimize and improve our website.


Jim B.
Industry: Retail
Company size: 10 000+ Employees

Backbone of Digital Operations and UX analysis

Used Daily for 2+ years
Reviewed on 2018/12/17
Review Source: Capterra

Overall we have had a good experience with both the software, account team and consultancy services

Pros

Ease of use built for surfacing actionable insights.
Always improving new features for customers from feedback
Easy to implement and maintain
Surfacing opportunities by technology segments - very handy!

Cons

Can only record percentage of traffic to manage cost however the new service model coming early 2019 will resolve this.
Cannot do user management yourself - need to request via account manager - which is very fast BTW.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Matthew K.
Industry: Retail
Company size: 10 000+ Employees

Great tool for seeing how people use your website

Used Daily for 2+ years
Reviewed on 2018/10/17
Review Source: Capterra

Great tool and great people to work with. They are always willing to help you out and willing to listen to new ideas and changes that would be good additions to Sessioncam.

Pros

The Funnels are great for understand customer journeys. The Errors area is great for finding where your messaging is not working and the Heatmaps help you to understand what works where.

Cons

I cannot customise my homepage to give me a view of what I want to see so have to go looking each time I log in. Not a major problem for me but new users would find it a little hard to start with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Food & Beverages
Company size: 11-50 Employees

A mid level session replay tool

Used Monthly for 6-12 months
Reviewed on 2019/12/09
Review Source: Capterra

We needs a more affordable session replay tool and SessionCam did not disappoint us there, however, I think there are more advanced tools out there with easier to digest reporting.

Pros

SessionCam was pretty decent at session replay with some heat-mapping and conversion funnel abilities as well.

Cons

What I liked lease about the tool is that it felt semi basic. I think that TeaLeaf has better reporting capabilities (specifically around summarizing customer errors).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Stephen R.
Industry: Insurance
Company size: 1 001-5 000 Employees

Replay at it's best - However some features need an element of finesse

Used Weekly for 2+ years
Reviewed on 2018/10/17
Review Source: Capterra

I've had some challengers in the past with support, however over the last 3-6 months I've seen the service levels greatly improve.
Our new account manager is doing a great job of offering services and being very proactive in addressing issues. Well done.

Pros

The session replay on sessionCam is outstanding. From all suppliers in this field SessionCam still tops.
Good array of features available in the console. We use Alerts to facilitate basket abandonment and heatmaps for static pages.

Cons

Split sessions - Known issue with Safari browsers, I've raised this before and been told nothing can be done. I've recently been working with DoubleClick and AWIN to add sitewide code snippets to address this issue for their tags.

SessionCam recorder using an of date jQuery library - flagged by our Information Security as risk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Kerry B.
Industry: Arts & Crafts
Company size: 2-10 Employees

Excellent product

Used Weekly for 2+ years
Reviewed on 2018/09/27
Review Source: Capterra

We use SessionCam to optimize and improve our website.

Pros

Watching recordings of users on my website and seeing where they struggle the most.
The error reporting and form analytics are really useful too.

Cons

There was nothing is disliked about this software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,5/10
Based on 6 user ratings
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SessionCam Pricing

SessionCam Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Try SessionCam for free

Or

Find out more about the Premium Enterprise Plan

Try SessionCam for free

Or

Find out more about the Premium Enterprise Plan

Value for Money
4,2/5
Based on 6 user ratings
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SessionCam Features

SessionCam Features

API
Activity Dashboard
Ad hoc Reporting
Business Intelligence
Charting
Collaboration Tools
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import/Export
Data Visualization
Filtered Views
Monitoring
Multiple Data Sources
Predictive Analytics
Real Time Analytics
Real Time Data
Reporting & Statistics
Third Party Integration
Visual Analytics
Features
4,2/5
Based on 6 user ratings
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Categories

Additional information for SessionCam

Additional information for SessionCam

Key features of SessionCam

  • Conversion funnel, form analytics and field drop-off reports
  • Create mouse movement heatmaps
  • Replay Ajax interaction such as text and image replacement
  • Replay form input and page scrolling
  • Replay website visits to understand user behavior
  • SessionCam API and data exports
  • Watch recordings of customers using your website
  • Website heatmapping including mouse movement and clicks.

Benefits

SessionCam can be used for:
- website conversion rate optimization (CRO)
- improving website usability (UX)
- improving website customer experience
- digital experience management

SessionCam FAQs

SessionCam FAQs

Below are some frequently asked questions for SessionCam.

Q. What type of pricing plans does SessionCam offer?

SessionCam offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Try SessionCam for free Or Find out more about the Premium Enterprise Plan

Q. What are the main features of SessionCam?

SessionCam offers the following features:

  • Conversion funnel, form analytics and field drop-off reports
  • Create mouse movement heatmaps
  • Replay Ajax interaction such as text and image replacement
  • Replay form input and page scrolling
  • Replay website visits to understand user behavior
  • SessionCam API and data exports
  • Watch recordings of customers using your website
  • Website heatmapping including mouse movement and clicks.

Q. Who are the typical users of SessionCam?

SessionCam has the following typical customers:

Large Enterprises

Q. What languages does SessionCam support?

SessionCam supports the following languages:

English

Q. What type of pricing plans does SessionCam offer?

SessionCam has the following pricing plans:

Subscription

Q. Does SessionCam support mobile devices?

We do not have any information about what devices SessionCam supports

Q. What other apps does SessionCam integrate with?

SessionCam integrates with the following applications:

AT Internet Web Analytics, Bitium, Google Analytics, Olark, Optimizely, Optimizely, VWO Testing, Wordpress

Q. What level of support does SessionCam offer?

SessionCam offers the following support options:

Phone Support, FAQs, Knowledge Base, Online Support, Video Tutorials