SessionCam

SessionCam

Session Replay | Website Heatmaps | Conversion Funnels | SessionCam

5/5 (5 reviews)

SessionCam Overview

SessionCam's product features include:
- session replay
- heatmaps
- conversion funnels
- form analytics
- customer journey mapping
- error detection
- struggle detection
- anomaly detection.

SessionCam is a SaaS solution. Implementation is easy - just add our JavaScript tag to your website.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Europe, United Kingdom, United States

Supported Languages

English

SessionCam Reviews

Overall rating
5/5
100% positive reviews
5
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Matthew K.

Great tool for seeing how people use your website

Used Daily for 2+ years
Reviewed on 2018/10/17
Review Source: Capterra

Great tool and great people to work with. They are always willing to help you out and willing to listen to new ideas and changes that would be good additions to Sessioncam.

Pros

The Funnels are great for understand customer journeys. The Errors area is great for finding where your messaging is not working and the Heatmaps help you to understand what works where.

Cons

I cannot customise my homepage to give me a view of what I want to see so have to go looking each time I log in. Not a major problem for me but new users would find it a little hard to start with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jim B.

Backbone of Digital Operations and UX analysis

Used Daily for 2+ years
Reviewed on 2018/12/17
Review Source: Capterra

Overall we have had a good experience with both the software, account team and consultancy services

Pros

Ease of use built for surfacing actionable insights.
Always improving new features for customers from feedback
Easy to implement and maintain
Surfacing opportunities by technology segments - very handy!

Cons

Can only record percentage of traffic to manage cost however the new service model coming early 2019 will resolve this.
Cannot do user management yourself - need to request via account manager - which is very fast BTW.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Stephen R.

Replay at it's best - However some features need an element of finesse

Used Weekly for 2+ years
Reviewed on 2018/10/17
Review Source: Capterra

I've had some challengers in the past with support, however over the last 3-6 months I've seen the service levels greatly improve.
Our new account manager is doing a great job of offering services and being very proactive in addressing issues. Well done.

Pros

The session replay on sessionCam is outstanding. From all suppliers in this field SessionCam still tops.
Good array of features available in the console. We use Alerts to facilitate basket abandonment and heatmaps for static pages.

Cons

Split sessions - Known issue with Safari browsers, I've raised this before and been told nothing can be done. I've recently been working with DoubleClick and AWIN to add sitewide code snippets to address this issue for their tags.

SessionCam recorder using an of date jQuery library - flagged by our Information Security as risk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Kerry B.

Excellent product

Used Weekly for 2+ years
Reviewed on 2018/09/27
Review Source: Capterra

We use SessionCam to optimize and improve our website.

Pros

Watching recordings of users on my website and seeing where they struggle the most.
The error reporting and form analytics are really useful too.

Cons

There was nothing is disliked about this software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Helpful tool for efficiently finding user and website insights

Used Other for 1-5 months
Reviewed on 2019/05/31
Review Source: Capterra

Efficiently find usability issues within your site.

They have great communications and relationships with their customers of the tool.

Pros

Efficiency: The tool is always geared around surfacing the important session recordings to watch. No longer will you need to watch through all recordings. The dashboard is also helpful.

Cons

Only a minor thing- sometimes heatmaps take a little while to load. Heatmaps aren't a primary feature of the tool, so this isn't a big deal. The primary features, like session review, always work well.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10

SessionCam Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Try SessionCam for free

Or

Find out more about the Premium Enterprise Plan

SessionCam Features

  • API
  • Real Time Analytics
  • Visual Analytics

  • Activity Dashboard
  • Ad hoc Reporting
  • Business Intelligence
  • Charting
  • Collaboration Tools
  • Customizable Reporting
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Trend Analysis

Additional information for SessionCam

Key features of SessionCam

  • Conversion funnel, form analytics and field drop-off reports
  • Create mouse movement heatmaps
  • Replay Ajax interaction such as text and image replacement
  • Replay form input and page scrolling
  • Replay website visits to understand user behavior
  • SessionCam API and data exports
  • Watch recordings of customers using your website
  • Website heatmapping including mouse movement and clicks.

Benefits

SessionCam can be used for:
- website conversion rate optimization (CRO)
- improving website usability (UX)
- improving website customer experience
- digital experience management

SessionCam FAQs

Below are some frequently asked questions for SessionCam.

Q. What type of pricing plans does SessionCam offer?

SessionCam offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Try SessionCam for free

Or

Find out more about the Premium Enterprise Plan

Q. What are the main features of SessionCam?

SessionCam offers the following features:

  • Conversion funnel, form analytics and field drop-off reports
  • Create mouse movement heatmaps
  • Replay Ajax interaction such as text and image replacement
  • Replay form input and page scrolling
  • Replay website visits to understand user behavior
  • SessionCam API and data exports
  • Watch recordings of customers using your website
  • Website heatmapping including mouse movement and clicks.

Q. Who are the typical users of SessionCam?

SessionCam has the following typical customers:

Large Enterprises

Q. What languages does SessionCam support?

SessionCam supports the following languages:

English

Q. What type of pricing plans does SessionCam offer?

SessionCam has the following pricing plans:

Subscription

Q. Does SessionCam support mobile devices?

We do not have any information about what devices SessionCam supports

Q. What other apps does SessionCam integrate with?

SessionCam integrates with the following applications:

Adobe SiteCatalyst, Bitium, Google Analytics, Olark live chat, Optimizely, Optimizely, VWO, Wordpress

Q. What level of support does SessionCam offer?

SessionCam offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials