About Pike13

We believe that business owners should focus on their clients instead getting bogged down in administrative tasks. That's why we created Pike13.

With easy scheduling, client management, and payment processing, Pike13 – custom branded to fit your business' look and feel – makes it easy for you to manage your fitness or fine arts instruction business from any smartphone, tablet, or desktop computer. That way, you can focus your energy on growing your business and doing what you love.

Track sales, revenue, and retention rates with real-time reporting and analytics.

Track attendance counts, sign clients into class, update or confirm the class roster, and automate class waitlists.

Easily manage staff payroll, accounting for variable rates, tips, bonuses, and commissions.

Use client profiles to quickly view and update history, photos, notes, schedules, and payments, all available on a mobile-friendly platform. Text or email notifications let clients know if there are issues with their account, so you can address them before they become a bigger–and expensive–issue.

Accept payments and sell memberships on the go, and get less complex, less expensive, and transparent merchant processing with no hidden fees. Securely send, sign, and store digital client contracts and waivers through integration with Smartwaiver.

Brand and automate your email campaigns through integrations with BrandBot, MailChimp and Emma.

Key benefits of Pike13

Schedule classes, workshops, and appointments with clients anywhere, anytime
Access and update client profiles — schedule, history, photos, notes — all on your mobile device.

Set alerts for billing issues you can address them before they get expensive.

Sign clients into sessions, update the roster, and verify participant counts.

Auto-enrollment and waitlists make scheduling easier for clients and increase retention.

Smart reporting offers clear, relevant, actionable data that helps you measure the health of your business.

99.9% platform uptime means business is always open.

A dedicated onboarding specialist guides you through software setup.

Pike13’s top-rated customer care team quickly addresses any issues.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Images

Schedule classes, courses, camps and appointments. Built-in waivers ensure that no signatures are missed. Customizable fields allow you to capture the client information you want. Reminders and notifications improve attendance and retention rates.
Keep client information in close reach on any device. Quickly view profile information, upcoming activities, account history, and any alerts. Use public or private Notes to add even more detail to profiles. Link dependent and guardian accounts.
99.92% uptime means business is always open. Our on-site development team works hard to provide the most reliable scheduling software available. And if you run into an issue, don't worry. Pike13 customer support is the best in the industry.
Pike13's reporting options all have one thing in common: each one is designed to help you make smart business decisions. Pre-built reports offer robust data to help you focus on the client and financial data that best measures the health of your business.
Embeddable widgets make it easy to display your Pike13 schedule on your website. A free Client App puts your business in your clients' pockets. Available option to brand the Client App to your business.
View 6 more
Pike13 video
Pike13 video
Pike13 screenshot: Schedule classes, courses, camps and appointments. Built-in waivers ensure that no signatures are missed. Customizable fields allow you to capture the client information you want. Reminders and notifications improve attendance and retention rates. Pike13 screenshot: Keep client information in close reach on any device. Quickly view profile information, upcoming activities, account history, and any alerts. Use public or private Notes to add even more detail to profiles. Link dependent and guardian accounts. Pike13 screenshot: 99.92% uptime means business is always open. Our on-site development team works hard to provide the most reliable scheduling software available. And if you run into an issue, don't worry. Pike13 customer support is the best in the industry. Pike13 screenshot: Pike13's reporting options all have one thing in common: each one is designed to help you make smart business decisions. Pre-built reports offer robust data to help you focus on the client and financial data that best measures the health of your business. Pike13 screenshot: Embeddable widgets make it easy to display your Pike13 schedule on your website. A free Client App puts your business in your clients' pockets. Available option to brand the Client App to your business.

Features

Total features of Pike13: 129

  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Scheduling
  • Billing & Invoicing
  • Bonus Management
  • Bulk Send
  • CRM
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Communication Management
  • Communications Management
  • Compensation Management
  • Confirmation/Reminders
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Daily Reports
  • Data Import/Export
  • Data Security
  • Dependency Tracking
  • Digital Signature
  • Direct Deposit
  • Discount Management
  • Document Storage
  • Drip Campaigns
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Management
  • Financial Management
  • Group Registration
  • Group Scheduling
  • Leave Tracking
  • Location Tracking
  • Marketing Automation
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Parent Portal
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management
  • Point of Sale (POS)
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting/Analytics
  • Room Booking
  • SMS Messaging
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Secure Login
  • Self Check-in/Check-out
  • Shopping Cart
  • Skills Tracking
  • Staff Management
  • Student Management
  • Subscription Plan Management
  • Surveys & Feedback
  • Team Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • User Profiles
  • Visitor Management
  • Wait List Management
  • Website Integration

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Reviews

Overall rating

4,1 /5
(130)
Value for Money
4/5
Features
3,9/5
Ease of Use
4/5
Customer Support
4,1/5

Already have Pike13?

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Write a Review!
Showing 5 reviews of 130
Marissa D.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Reviewed on 2018/06/04

Pros

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Cons

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Response from Pike13

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

Rebekah L.
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding Software!

Reviewed on 2019/08/16

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I...

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Pros

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Cons

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Response from Pike13

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Brittnee B.
Overall rating
  • Industry: Music
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Avoid... You will thank me later!

Reviewed on 2018/10/05

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect...

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Pros

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Cons

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

Response from Pike13

Hi Brittnee,

Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request.

Thank you,
Cindy Schneider
Manager, Customer Success

Kyle S.
Overall rating
  • Industry: Sports
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PIKE13 is great for recurring billings and online bookings!

Reviewed on 2021/01/06

Overall our experience was exceptional, we are still using and will continue to use PIKE13!

Overall our experience was exceptional, we are still using and will continue to use PIKE13!

Pros

Direct online booking for clients, the ability to require a stored credit card in order to reserve time on our schedules, recurring billing and payments, links to MailChimp email marketing, simple interface, easy to navigate and work together among teammates.

Cons

No PIKE13 integration to our main Web site aside from Widgets. It was like managing and having two Web sites, somewhat redundant. Customer support is via email. It's hard to get a hold of a person directly but they do their best.

Dan G.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Used Pike13 (formerly FrontDesk) for years

Reviewed on 2020/04/14

Overall I was pretty happy the experience, eventually we decided to part ways though.

Overall I was pretty happy the experience, eventually we decided to part ways though.

Pros

Very stable platform, app made it easy to access / manage remotely.

Cons

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

Response from Pike13

Hi Dan,

Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well.

Thank you,
Cindy Schneider
Director of Customer Success

Showing 5 reviews of 130 Read all reviews

Pike13 FAQs

Below are some frequently asked questions for Pike13.

Pike13 offers the following pricing plans:

  • Starting from: US$129,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing. All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

We do not have any information about Pike13 features

Pike13 has the following typical customers:

2-10, 11-50, 51-200

Pike13 supports the following languages:

English

Pike13 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Pike13 integrates with the following applications:

Emma, Gmail, Google Calendar, Mailchimp, Microsoft Outlook, PayPal, Paysafe, Perkville, WordPress, Zapier

Pike13 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Pike13.