Pike13

A cloud-based client management and scheduling solution

About Pike13

We believe that business owners should focus on their clients instead getting bogged down in administrative tasks. That's why we created Pike13.

With easy scheduling, client management, and payment processing, Pike13 – custom branded to fit your business' look and feel – makes it easy for you to manage your fitness or fine arts instruction business from any smartphone, tablet, or desktop computer. That way, you can focus your energy on growing your business and doing what you love.

Track sales, revenue, and retention rates with real-time reporting and analytics.

Track attendance counts, sign clients into class, update or confirm the class roster, and automate class waitlists.

Easily manage staff payroll, accounting for variable rates, tips, bonuses, and commissions.

Use client profiles to quickly view and update history, photos, notes, schedules, and payments, all available on a mobile-friendly platform. Text or email notifications let clients know if there are issues with their account, so you can address them before they become a bigger–and expensive–issue.

Accept payments and sell memberships on the go, and get less complex, less expensive, and transparent merchant processing with no hidden fees. Securely send, sign, and store digital client contracts and waivers through integration with Smartwaiver.

Brand and automate your email campaigns through integrations with BrandBot, MailChimp and Emma.


Key benefits of Pike13

Schedule classes, workshops, and appointments with clients anywhere, anytime
Access and update client profiles — schedule, history, photos, notes — all on your mobile device.

Set alerts for billing issues you can address them before they get expensive.

Sign clients into sessions, update the roster, and verify participant counts.

Auto-enrollment and waitlists make scheduling easier for clients and increase retention.

Smart reporting offers clear, relevant, actionable data that helps you measure the health of your business.

99.9% platform uptime means business is always open.

A dedicated onboarding specialist guides you through software setup.

Pike13’s top-rated customer care team quickly addresses any issues.


Images

Pike13 Software - Schedule classes, courses, camps and appointments. Built-in waivers ensure that no signatures are missed. Customizable fields allow you to capture the client information you want. Reminders and notifications improve attendance and retention rates.
Pike13 Software - 99.92% uptime means business is always open. Our on-site development team works hard to provide the most reliable scheduling software available. And if you run into an issue, don't worry. Pike13 customer support is the best in the industry.
Pike13 Software - Pike13's reporting options all have one thing in common: each one is designed to help you make smart business decisions. Pre-built reports offer robust data to help you focus on the client and financial data that best measures the health of your business.
Pike13 Software - Embeddable widgets make it easy to display your Pike13 schedule on your website. A free Client App puts your business in your clients' pockets. Available option to brand the Client App to your business.
Pike13 Software - Keep client information in close reach on any device. Quickly view profile information, upcoming activities, account history, and any alerts. Use public or private Notes to add even more detail to profiles. Link dependent and guardian accounts.
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Pike13 video
Pike13 video
Pike13 Software - Schedule classes, courses, camps and appointments. Built-in waivers ensure that no signatures are missed. Customizable fields allow you to capture the client information you want. Reminders and notifications improve attendance and retention rates.
Pike13 Software - 99.92% uptime means business is always open. Our on-site development team works hard to provide the most reliable scheduling software available. And if you run into an issue, don't worry. Pike13 customer support is the best in the industry.
Pike13 Software - Pike13's reporting options all have one thing in common: each one is designed to help you make smart business decisions. Pre-built reports offer robust data to help you focus on the client and financial data that best measures the health of your business.
Pike13 Software - Embeddable widgets make it easy to display your Pike13 schedule on your website. A free Client App puts your business in your clients' pockets. Available option to brand the Client App to your business.
Pike13 Software - Keep client information in close reach on any device. Quickly view profile information, upcoming activities, account history, and any alerts. Use public or private Notes to add even more detail to profiles. Link dependent and guardian accounts.

Not sure about Pike13? Compare with a popular alternative

Pike13

4,1 (140)
VS.

Starting Price

US$118,00
month
US$34,99
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

146
65

Integrations

21
6

Ease of Use

4,0 (140)
4,5 (122)

Value for Money

4,0 (140)
4,5 (122)

Customer Service

4,0 (140)
4,5 (122)
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Reviews

Overall rating

4,1 /5
(140)
Value for Money
4,0/5
Features
3,8/5
Ease of Use
4,0/5
Customer Support
4,0/5

Already have Pike13?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 140
David
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good system, Excellent/Best Customer Support

Reviewed on 2018/09/05

The best aspect Pike13 has brought to my business is organization of scheduling and billing,...

The best aspect Pike13 has brought to my business is organization of scheduling and billing, including how the business is doing. I would, however, like to see more qualifiers in the "Insight" dashboard, of monthly financials, customer growth, with a more drag and drop method of viewing what I want to see...in other words more of the quick snapshots that all businesses want to look at quickly, without making everything only buildable reporting, that I have to spend a lot ot time learning and creating, etc....more like QuickBooks, or typical Dashboard applications that display what's going on with the business.

Pros

No doubt, dependability of the system, being available but the support is really excellent. They know the system they support and response to issues as well as resolution is one of the best I've ever experienced.

Cons

The system is applicable to private instruction businesses, such as music lessons, but the mindset of being able to adapt the system to bring the best user experience to people of the business world of the Arts, such as music education, can be a struggle and I have asked for some changes in future upgrades but have yet to see them. For example - being able to edit naming like clients to students, or allowing automatic attendance taken, enabling the instructor to only need to manually change for cancellations, etc. There needs to be a part of the applications design that can address the broader needs of their targeted customers, such as a music school and not a one size fits all, like an exercise business.

Response from Pike13

Hi David,

Thank you very much for your review and your feedback. We value you, Anita, and your business.

Please continue working with our team to provide feedback and suggestions on improvements. It is important for us to understand how businesses work and use cases as we create new features and enhancements to our product.

Thank you,
Cindy Schneider
Manager, Customer Success

Jamie
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FrontDeskHQ is the best client software on the market!

Reviewed on 2016/08/22

I have been with FDHQ from the very beginning. Not only did they start off with a very solid...

I have been with FDHQ from the very beginning. Not only did they start off with a very solid product, they have improved incrementally over the years. They know their "Why" and do not stray from what they are really good at.

Pros

Ease of use. I can train new staff members very quickly in how to use FDHQ. The mobile functionality is great, too.

Cons

I wish their were billets for class services. That way I could assign different pay rates for each class to the same person for doing different jobs.

It would be a lot cleaner of a look if the FDHQ website could be separated by services and embedded into the gym website. Also, this would create a more seamless experience for the user.

Courses need to have wait lists.

Response from Pike13

Hi Jamie,

Thanks for your review! I'm glad that you are so happy with Front Desk, and we appreciate that you've stayed with us for so long!

Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at.

I am happy to tell you that we very recently rolled out waitlists for classes. Hopefully that will make your life a bit easier! You can see how to enable the feature here: https://frontdeskhq.zendesk.com/hc/en-us/articles/205838123-Enabling-a-Waitlist-on-a-Class

Don't hesitate to contact our support team at [email protected] if you have any questions.

Sincerely,
Katie and the Front Desk Team

Liz
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not worth it

Reviewed on 2017/04/18

I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years,...

I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years, and they started out great! Online they taught me the ins/outs about how to use the features & functions, but soon they started changing them periodically and randomly, and inefficiently. What I could control among each client would depend on WHEN I acquired that client, and there was no way to change those. If I want to change a class, I have to go into each one individually; so not having a systematic way of updating current classes seems archaic. When they try fixing things it is dependent on me taking screen shots of every problem I am having, which I nor my clients don't have time to do and shouldn't be expected to. They are constantly trying to update their system, but the fact they still use both "new" and "classical" reporting systems makes financials a bit confusing. They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ. Every time I ask about my rate they say I have the "old rate", but each month over more than triple that amount gets charged to my account, and it has nothing to do with my revenue! When I ask the merchant to explain the rate, they speak to me condescendingly and promise they have the lowest rate in the industry. I cannot wait to try all these other products offered out there. Don't waste your time, it's a very inefficient product.

Pros

Clients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time.

Cons

Dishonest rates, lack of quality systematic improvement making things more efficient for the trainer.

Julie
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Pike13 works very well for our 85+ swim school franchise. User-friendly and quick learning...

Reviewed on 2018/03/16

Pros

The software is very user friendly and has a quick learning curve for new users. Scheduling classes, managing multiple locations, processing automatic recurring billing for tuition, and booking recurring appointments are at the top of the list.
Having the ability to see class openings across the week allows staff to quickly sell enrollments to new and existing customers. Scheduling new classes is a simple process with just a few clicks. Customizing memberships is also a simple process and billing is automatic.
Pike13's Customer Service is outstanding and they really listen to feedback from their clients.

Cons

The lag time in reporting is frustrating. I would like to see all reporting in real-time. I would also like the ability from the Franchisor side to control the standard service offerings across all locations.

Response from Pike13

Hi Julie,

Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this!

Thank you,
Cindy Schneider
Manager, Customer Success

Ilias
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Review from a Salsa school owner

Reviewed on 2016/04/11

I tested many management systems and my final choice was Front Desk.

The main reason is that the...

I tested many management systems and my final choice was Front Desk.

The main reason is that the front end and back end are well thought out and well layout. It doesn't take university level training to run this platform. It was made to be simple first. When testing some other platforms i would get lost in the setup process and I'm very knowledgeable of all tech stuff...

The sales staff and support staff is uber friendly and you always get the impression you're calling a friend....

Here in Quebec we have bilingual costumers. The system doesn't allow on the costumer side to pick their language. Once you pick your language all the system will reflect that language. This is an issue for some of our costumers and this could be a cool options to offer in the near future. Also, some of the french translation are bizarre and inaccurate' and some sections aren't fully translated.

There's some annoying bugs ( i already sent all this to their support team)

1. Locations don't display correctly this is confusing for my customers... Its been a couple of months and it hasn't been fixed... We have 3 locations and sometimes the incorrect location would show up on the client sent bills... I always get confused clients calls)
2. Not having a direct call line was a problem sometimes...
3. Bugs are fixed a little slow to my liking.
4. The selling enrollment layout on the admin side is just a mess' we have about 40 enrollments that we sell and they are organized randomly' we can't manually organize them either' so every time we sell stuff we have to go one by one' we loose a lot of time doing this.
5. There's no possibility to show and make a client accept terms and conditions in enrollments' its possible in classes but not enrollments' don't understand why?

Pros
Friendly customer service
Ease of use
Easy to setup
Clear Apple like layout
Cons
No possibility to call... They will call you if you request'
Email support sometimes slow to respond more than 48 hours
Follow up on bugs is somewhat shaky.. sometimes I wouldn't get a return email
95% of our clients didn't sign the Docusign waiver upon registering' so the implementation of this option is not great
More bugs than I expected

Future wants
Capacity to segment each class in man and women section. Very use full when you run a latin dance school ( Mindbody gives you this option by putting a lead and follow option to each class )

Showing 5 reviews of 140 Read all reviews

Pike13 FAQs

Below are some frequently asked questions for Pike13.

Pike13 offers the following pricing plans:

  • Starting from: US$118,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers three plans: Essential, Advanced, and Premium, ranging from $118/month to $237/month. Enterprise plans are also available — ask our sales team for custom pricing. All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Pike13 has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Pike13 supports the following languages:

English

Pike13 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Pike13 integrates with the following applications:

BrandBot, Celero, ClassPass, Emma by Marigold, Facebook Business Suite, Gmail, Google Analytics 360, Google Calendar, IntegraPay, Looker, Mailchimp, Microsoft Outlook, MySkillChart, PayPal, Paysafe, Perkville, Smartwaiver, Stripe, TRP, WordPress, Zapier

Pike13 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Pike13.