GiftWorks

GiftWorks

CRM Software For Nonprofits | GiftWorks Small Nonprofit Charity CRM

3.1/5 (36 reviews)

GiftWorks Overview

With the GiftWorks CRM software for nonprofits, you won’t be left in the dark any longer. Utilize our pre-designed reporting tools, perfect for the small not-for-profit and nonprofit. Alternatively, create your own custom reports with our wide array of fields.

Figure out which appeals and campaigns helped the most and which need help themselves — all at the touch of a button. And because our CRM handles gift-matching programs with ease, you can manage what goes on even beyond the walls of your office!

Pricing

Starting from
US$1 799,00/year
Pricing options
Free Trial
Value for money

Business size

S
M
L

Markets

Canada, United Kingdom

Supported Languages

English

GiftWorks Reviews

Overall rating
3.1/5
56% positive reviews
4
Excellent
16
Very good
4
Average
5
Poor
7
Terrible
Shauna B.

Definitely not the best...but getting better at least

Used Daily for 2+ years
Reviewed on 2017/08/15
Review Source: SoftwareAdvice

Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.

Pros

I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.

Cons

Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Pamela B.

Good, but missing features

Used Daily for 1+ year
Reviewed on 2017/06/08
Review Source: SoftwareAdvice

It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

Pros

Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.

Cons

Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Paula B.

GiftWorks is a good platform for the basics on donor tracking

Used Daily for 1+ year
Reviewed on 2017/04/12
Review Source: SoftwareAdvice

Pros

I enjoy the ease of use for entering donations and making new donor profiles. The search engine in accessible and has useful links incorporated when donors aren't found. I also enjoy the ease of being able to pull up information sing smartlists for tracking donation amounts.

Cons

It isn't easy to figure out how to use the other features of GiftWorks. I have tried using the video tutorials to increase my capacity on GiftWorks, but it just isn't an intuitive program. Therefore, I find myself limited in what I use GiftWorks for, and constantly frustrated about paying a large sum for a program that we only use for donor tracking.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Michael S.

Giftworks Cloud is Horrible

Used Daily for 2+ years
Reviewed on 2019/08/07
Review Source: SoftwareAdvice

Absolutely frustrating and horrible.

Pros

Being able to have multiple users on at one time.

Cons

The Smartlists for generating reports are absolutely horrible. I have been using Giftworks desktop for over 13 years. We don't even get close to using all of the functionality. However, we do use reports like generating how much money has come in for a particular fund. Giftworks Cloud CANNOT do this if the donor gave to more than one fund on their donations. Not only can it not do this, it doesn't even give you totals when the donor has one fund. Trust me, you DO NOT WANT to use this software. It is a total train wreck.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Christie E.

Giftworks

Used Daily for 2+ years
Reviewed on 2017/11/07
Review Source: SoftwareAdvice

If I was starting out I would not choose this software. I feel stuck because I have been with them so long and have a large amount of info that would have to be moved if/when I move to another software.

Pros

I like the desktop version very much. It is easy to use and learn. It has all the reports and fields that I need.

Cons

The cloud version was released before it was ready and it is a train wreck. Many important features are not working yet.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

3.0/10

GiftWorks Pricing

Starting from
US$1 799,00/year
Pricing options
Free Trial
Value for money

GiftWorks Features


  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration
  • Voice Mail

Additional information for GiftWorks

Key features of GiftWorks

  • Add, update and track new donor relationships and contacts
  • Comprehensive Reporting
  • Create memorized lists of donors, donations, and pledges
  • Create personalized letters including images, tables, links
  • Donation & Pledge Management
  • GiftWorks Data Protect
  • GiftWorks Event add-in
  • GiftWorks Online Donations add-in
  • GiftWorks Volunteers add-in
  • GiftWorks Web Collect add-in
  • Importing & Data Entry Tools
  • Integration with QuickBooks & Constant Contact
  • Manage Social Connections
  • Send Twitter Direct Messages
  • Send one-click e-mails or letters
  • Send receipts and thank you letters quickly and easily
  • Track Donations with Donor & Contact Management
  • Track success of solicitations
  • View LinkedIn updates and Tweets
  • View mailing history

Benefits

- Cloud based to give staff and volunteers flexibility to work from anywhere they have access to the web
- Unlimited records, emails, and support to fit the growth of your organization
- Built-in fundraising and volunteer management solutions that help your organization run more efficiently, saving you time and money
- Comprehensive and intelligent view of your donors for targeted campaigns that raise more money
- Data organization that allows you to better measure ROI, strengths, weaknesses and fundraising and marketing plans

GiftWorks FAQs

Below are some frequently asked questions for GiftWorks.

Q. What type of pricing plans does GiftWorks offer?

GiftWorks offers the following pricing plans:

Starting from: US$1 799,00/year

Free Trial: Available

Q. What are the main features of GiftWorks?

GiftWorks offers the following features:

  • Add, update and track new donor relationships and contacts
  • Comprehensive Reporting
  • Create memorized lists of donors, donations, and pledges
  • Create personalized letters including images, tables, links
  • Donation & Pledge Management
  • GiftWorks Data Protect
  • GiftWorks Event add-in
  • GiftWorks Online Donations add-in
  • GiftWorks Volunteers add-in
  • GiftWorks Web Collect add-in
  • Importing & Data Entry Tools
  • Integration with QuickBooks & Constant Contact
  • Manage Social Connections
  • Send Twitter Direct Messages
  • Send one-click e-mails or letters
  • Send receipts and thank you letters quickly and easily
  • Track Donations with Donor & Contact Management
  • Track success of solicitations
  • View LinkedIn updates and Tweets
  • View mailing history

Q. Who are the typical users of GiftWorks?

GiftWorks has the following typical customers:

Non Profit

Q. What languages does GiftWorks support?

GiftWorks supports the following languages:

English

Q. What type of pricing plans does GiftWorks offer?

We do not have any information about what GiftWorks pricing plans

Q. Does GiftWorks support mobile devices?

We do not have any information about what devices GiftWorks supports

Q. What other apps does GiftWorks integrate with?

GiftWorks integrates with the following applications:

BiddingForGood, Constant Contact, FirstGiving, Flipcause

Q. What level of support does GiftWorks offer?

GiftWorks offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials