CRM Software For Nonprofits | GiftWorks Small Nonprofit Charity CRM3.1/5 (35 reviews)
With the GiftWorks CRM software for nonprofits, you won’t be left in the dark any longer. Utilize our pre-designed reporting tools, perfect for the small not-for-profit and nonprofit. Alternatively, create your own custom reports with our wide array of fields.
Figure out which appeals and campaigns helped the most and which need help themselves — all at the touch of a button. And because our CRM handles gift-matching programs with ease, you can manage what goes on even beyond the walls of your office!
Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.
I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.
Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said.
It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)
Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.
Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!
I enjoy the ease of use for entering donations and making new donor profiles. The search engine in accessible and has useful links incorporated when donors aren't found. I also enjoy the ease of being able to pull up information sing smartlists for tracking donation amounts.
It isn't easy to figure out how to use the other features of GiftWorks. I have tried using the video tutorials to increase my capacity on GiftWorks, but it just isn't an intuitive program. Therefore, I find myself limited in what I use GiftWorks for, and constantly frustrated about paying a large sum for a program that we only use for donor tracking.
If I was starting out I would not choose this software. I feel stuck because I have been with them so long and have a large amount of info that would have to be moved if/when I move to another software.
I like the desktop version very much. It is easy to use and learn. It has all the reports and fields that I need.
The cloud version was released before it was ready and it is a train wreck. Many important features are not working yet.
For anyone who has used Firstgiving event software, I would not recommend the GW cloud platform.
The desktop version was intuitive, worked well for us for 10 years. Mailings, report functions worked well. Integration with FirstGiving for events was bumpy, but worked with GW tech support. The customer support staff - in the past and since the migration to the cloud format - have been responsive, even when they don't have good news to report.
We discovered a month after the migration that the developers had brought over 4 years of past (and unwanted) data from FirstGiving events, and now we have over 200 duplicate records, and 200 duplicate payments that we're being told must be manually removed thru a process that will take days. As a small nonprofit, we don't have the manpower to resolve. Trying to shake a thank you letter out of this system is difficult and in no way intuitive, and the reporting function is buried in "smartlist" constructs, leaving us with many manual steps. The documentation is inadequate.
- Cloud based to give staff and volunteers flexibility to work from anywhere they have access to the web
- Unlimited records, emails, and support to fit the growth of your organization
- Built-in fundraising and volunteer management solutions that help your organization run more efficiently, saving you time and money
- Comprehensive and intelligent view of your donors for targeted campaigns that raise more money
- Data organization that allows you to better measure ROI, strengths, weaknesses and fundraising and marketing plans
Below are some frequently asked questions for GiftWorks.
GiftWorks offers the following pricing plans:
Starting from: US$1 799,00/year
Free Trial: Available
GiftWorks offers the following features:
GiftWorks has the following typical customers:
GiftWorks supports the following languages:
We do not have any information about what GiftWorks pricing plans
We do not have any information about what devices GiftWorks supports
GiftWorks integrates with the following applications:
BiddingForGood, Constant Contact, FirstGiving, Flipcause
GiftWorks offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials