GiftWorks

Cloud based CRM Software For Nonprofits

2,9 /5 (38 reviews) Write a Review!

GiftWorks Overview

What is GiftWorks?

With the GiftWorks CRM software for nonprofits, you won’t be left in the dark any longer. Utilize our pre-designed reporting tools, perfect for the small not-for-profit and nonprofit. Alternatively, create your own custom reports with our wide array of fields.

Figure out which appeals and campaigns helped the most and which need help themselves — all at the touch of a button. And because our CRM handles gift-matching programs with ease, you can manage what goes on even beyond the walls of your office!

GiftWorks Overview

Pricing

Starting from
US$1 799,00/year

Pricing options

Free Trial
Value for money

GiftWorks Features

Devices
Business size
S M L
Markets
Canada, United Kingdom
Supported Languages
English

Media

GiftWorks screenshot: GiftWorks screenshot: GiftWorks screenshot: GiftWorks screenshot:

GiftWorks Reviews

GiftWorks Reviews

Overall rating
2,9
/
5
Excellent
4

Very good
16

Average
4

Poor
5

Terrible
9

Value for Money
2,3
Features
2,7
Ease of Use
3
Customer Support
2,7
53% recommended this app
Susan R.

Easy to Learn, Use and Manage.

We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you.


Pamela B.

Good, but missing features

It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)


Shauna B.

Definitely not the best...but getting better at least

Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.


Carlene B.

Stay Away!

Created far more problems than it solved. I should have backed out of the contract within weeks of signing it.


Meghan S.

Giftworks Review


Susan R.

Easy to Learn, Use and Manage.

Reviewed on 2015/08/27
Review Source: Capterra

We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you.

Rating breakdown

Ease of Use
Customer Support

Pamela B.
Company size: 2-10 Employees

Good, but missing features

Used Daily for 1+ year
Reviewed on 2017/06/08
Review Source: SoftwareAdvice

It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

Pros

Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.

Cons

Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Shauna B.
Industry: Civic & Social Organization
Company size: 2-10 Employees

Definitely not the best...but getting better at least

Used Daily for 2+ years
Reviewed on 2017/08/15
Review Source: SoftwareAdvice

Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.

Pros

I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.

Cons

Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Carlene B.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Stay Away!

Used Daily for 1+ year
Reviewed on 2020/07/23
Review Source: SoftwareAdvice

Created far more problems than it solved. I should have backed out of the contract within weeks of signing it.

Pros

Rumor has it that the server-based GiftWorks was a solid and useful product. Not the Cloud version. What I liked was that by migrating to GW I was able to regain (from a GW file in our own electronic archives) 15 years of donor history that my predecessor abandoned when he transitioned to a different product.

Cons

Everything! Endless "known bugs" that weren't scheduled for fix. A tech support team that, while awesomely kind, also appears to have been trained to "resolve" issues by postponing the solution. Having zip codes and state codes randomly disappear from my records. Having it "integrated" with a peer-to-peer product that has a different default Constituent name protocol, so every single individual who was uploaded from that product generated a new record -- most of them duplicates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Meghan S.

Giftworks Review

Reviewed on 2015/03/04
Review Source: SoftwareAdvice

Pros

It is self-explanatory and easy to use. I only needed direction once, and was able to figure everything else alone.

Cons

Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
6,1/10
Based on 38 user ratings
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GiftWorks Pricing

GiftWorks Pricing

Starting from
US$1 799,00/year
Free Trial
Value for money
Value for Money
2,3/5
Based on 38 user ratings
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GiftWorks Features

GiftWorks Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
2,7/5
Based on 38 user ratings
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Categories

Additional information for GiftWorks

Additional information for GiftWorks

Key features of GiftWorks

  • Add, update and track new donor relationships and contacts
  • Comprehensive Reporting
  • Create memorized lists of donors, donations, and pledges
  • Create personalized letters including images, tables, links
  • Donation & Pledge Management
  • GiftWorks Data Protect
  • GiftWorks Event add-in
  • GiftWorks Online Donations add-in
  • GiftWorks Volunteers add-in
  • GiftWorks Web Collect add-in
  • Importing & Data Entry Tools
  • Integration with QuickBooks & Constant Contact
  • Manage Social Connections
  • Send Twitter Direct Messages
  • Send one-click e-mails or letters
  • Send receipts and thank you letters quickly and easily
  • Track Donations with Donor & Contact Management
  • Track success of solicitations
  • View LinkedIn updates and Tweets
  • View mailing history

Benefits

- Cloud based to give staff and volunteers flexibility to work from anywhere they have access to the web
- Unlimited records, emails, and support to fit the growth of your organization
- Built-in fundraising and volunteer management solutions that help your organization run more efficiently, saving you time and money
- Comprehensive and intelligent view of your donors for targeted campaigns that raise more money
- Data organization that allows you to better measure ROI, strengths, weaknesses and fundraising and marketing plans

GiftWorks FAQs

GiftWorks FAQs

Below are some frequently asked questions for GiftWorks.

Q. What type of pricing plans does GiftWorks offer?

GiftWorks offers the following pricing plans:

Starting from: US$1 799,00/year

Free Trial: Available

Q. What are the main features of GiftWorks?

GiftWorks offers the following features:

  • Add, update and track new donor relationships and contacts
  • Comprehensive Reporting
  • Create memorized lists of donors, donations, and pledges
  • Create personalized letters including images, tables, links
  • Donation & Pledge Management
  • GiftWorks Data Protect
  • GiftWorks Event add-in
  • GiftWorks Online Donations add-in
  • GiftWorks Volunteers add-in
  • GiftWorks Web Collect add-in
  • Importing & Data Entry Tools
  • Integration with QuickBooks & Constant Contact
  • Manage Social Connections
  • Send Twitter Direct Messages
  • Send one-click e-mails or letters
  • Send receipts and thank you letters quickly and easily
  • Track Donations with Donor & Contact Management
  • Track success of solicitations
  • View LinkedIn updates and Tweets
  • View mailing history

Q. Who are the typical users of GiftWorks?

GiftWorks has the following typical customers:

Non Profit

Q. What languages does GiftWorks support?

GiftWorks supports the following languages:

English

Q. What type of pricing plans does GiftWorks offer?

We do not have any information about what GiftWorks pricing plans

Q. Does GiftWorks support mobile devices?

We do not have any information about what devices GiftWorks supports

Q. What other apps does GiftWorks integrate with?

GiftWorks integrates with the following applications:

BiddingForGood, Constant Contact, FirstGiving, Flipcause

Q. What level of support does GiftWorks offer?

GiftWorks offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials