Blackbaud CRM
About Blackbaud CRM
Blackbaud CRM gathers fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing into one platform. This solution brings an integrated view to nonprofit organizations. It works for sponsorship programs, international offices and mission work all over the world and federated organizational model.
Disparate information — such as annual and capital giving, major giving, online communication, social media, and direct marketing systems — is gathered across the various programs and organization sites. Organizations can manage an end-to-end business process — from acquisition to cultivation to stewardship and retention.
Blackbaud CRM features prospect research tools that will enable to build in-depth profiles of gift prospects, including analytics offerings that provide guidance around a prospect’s propensity to give as well as affinity.
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Salesforce.org Nonprofit Cloud
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Reviews
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- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Review Blackbaud
Reviewed on 2023/08/14
i find it to be a very useful tool.
i find it to be a very useful tool.
Pros
It stores so much data about a constituent.
Cons
It is sometime tough to locate datathat I need.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great CRM for non-profit
Reviewed on 2024/04/04
Pros
The ease of use and navigation, payment processor built in, the customization of donation forms, and having multiples, reporting, and the amount of plugins available.
Cons
Communication with other software such as Constant Contact.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
BlackBaud is a hard NO
Reviewed on 2025/02/05
Our request for a cancellation of agreement went ignored. They seem to have no compassion for a...
Our request for a cancellation of agreement went ignored. They seem to have no compassion for a small nonprofit struggling to pay its bills.
Pros
Nothing at all! One of our board members entered into an agreement without board authorization. When we try to undo this agreement, they came at us with their lawyer.
Cons
One of our board members signed up and left our board. He was not authorized to enter into disagreement so we tried to cancel it with our attorney. We’re a small nonprofit and never use the platform. BlackBaud send us many threatening letters, and even though our attorney responded, we made a years worth of payments. We had numerous request for cancellation ignored, and as of today they’re still trying to collect.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Blackbaud is a great quality, scalable solutions
Reviewed on 2020/03/15
Pros
What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment
Cons
I did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response was not always the grestest.
Alternatives Considered
Salesforce.org Nonprofit CloudReasons for Switching to Blackbaud CRM
It provided the most flexibility and user friendly features across all of our internal teams including sales, finance, support and product development.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid at all costs
Reviewed on 2023/03/01
Pros
The sales team did a great presentation but after implementation support and customer service is awful.
Cons
Customer service and support teams are horrible, training is complex for a non-profit with volunteers and keeping data current and relevant is time-consuming and archaic.
Alternatives Considered
Salesforce StarterReasons for Choosing Blackbaud CRM
Help grow a non-profit and increase fundraisingSwitched From
InsightlyBlackbaud CRM FAQs
Below are some frequently asked questions for Blackbaud CRM.Q. What type of pricing plans does Blackbaud CRM offer?
Blackbaud CRM offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.
Q. Who are the typical users of Blackbaud CRM?
Blackbaud CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Blackbaud CRM support?
Blackbaud CRM supports the following languages:
English
Q. Does Blackbaud CRM support mobile devices?
Blackbaud CRM supports the following devices:
Q. What other apps does Blackbaud CRM integrate with?
We do not have any information about what integrations Blackbaud CRM has
Q. What level of support does Blackbaud CRM offer?
Blackbaud CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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