About Blackbaud CRM

Blackbaud CRM gathers fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing into one platform. This solution brings an integrated view to nonprofit organizations. It works for sponsorship programs, international offices and mission work all over the world and federated organizational model.

Disparate information — such as annual and capital giving, major giving, online communication, social media, and direct marketing systems — is gathered across the various programs and organization sites. Organizations can manage an end-to-end business process — from acquisition to cultivation to stewardship and retention.

Blackbaud CRM features prospect research tools that will enable to build in-depth profiles of gift prospects, including analytics offerings that provide guidance around a prospect’s propensity to give as well as affinity.


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Starting Price

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Pricing Options

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Features

18
86

Integrations

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Ease of Use

3,2 (48)
3,9 (39)

Value for Money

3,0 (48)
4,5 (39)

Customer Service

3,5 (48)
4,3 (39)
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Reviews

Overall rating

3,6 /5
(48)
Value for Money
3,0/5
Features
3,5/5
Ease of Use
3,2/5
Customer Support
3,5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 48
CORINNE
CORINNE
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Blackbaud is the gold standard

Reviewed on 2019/11/05

Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive,...

Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.

Pros

We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.

Cons

It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it.

Mike
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great CRM for non-profit

Reviewed on 2024/04/04

Pros

The ease of use and navigation, payment processor built in, the customization of donation forms, and having multiples, reporting, and the amount of plugins available.

Cons

Communication with other software such as Constant Contact.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Robust CRM platform, but feels overcomplicated and outdated at times

Reviewed on 2024/03/25

Generally good, but it takes some time to get used to the platform and its quirks and inefficiencies

Generally good, but it takes some time to get used to the platform and its quirks and inefficiencies

Pros

Tons of features and pretty good at being customizable, generally intuitive point-and-click

Cons

It is not very efficient in terms of how many clicks it takes to do certain tasks, and it could be updated to not feel like something from 1998

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great if you put in the work!

Reviewed on 2021/07/19

This has been a great tool for tracking grants for us. Before we just tracked this information in a...

This has been a great tool for tracking grants for us. Before we just tracked this information in a multi-tab excel workbook. Taking advantage of this part of Blackbaud has had a huge benefit to us. All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance.

Pros

Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it has been great tool for our company for the past 2. We learned after the first year if we didn't really learn the product and spend time watching the online and tutorials from the company then this product was not worth the money. The tutorials and modules are very helpful for making the most of the product. The price is worth it if you commit to learning and using tit to it's full capacity. The customer service is always great and reps are very helpful.

Cons

You have to put time in on the front end to learn the product or you will most not take advantage of all the software has to offer. It is not hard to use once you learn but the software is not the most intuitive so you have to learn as opposed to just jumping it in and things being easy to figure out naturally.

Chelsea
Overall rating
  • Industry: Museums & Institutions
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Blackbaud is great for non-profits!

Reviewed on 2018/12/27

Blackbaud has allowed our team to increase relationship with our patrons through the careful...

Blackbaud has allowed our team to increase relationship with our patrons through the careful documentation of every interaction and helpful information regarding the constituent- including sales orders, event registrations, donations, prospect management, memberships, contact information, household/organization relationships, marketing communications, etc. We also utilize the training and support available through Blackbaud to ensure we are using their tools to their full potential.

Pros

I love that Blackbaud has many different software options. The non-profit I work for used Blackbaud's Raisers Edge software for many years and switched to Altru in 2012 as our CRM needs had increased/developed as our organization grew. I also am appreciative of the time and attention that Blackbaud employees provide when support or training is needed.

Cons

Blackbaud's client base is largely owned by non-profit organizations. Non-profits aren't typically the kind that can spend thousands of dollars on software every month. However, Blackbaud's products are very costly. I would say they are worth the money, if it's affordable. But I do question their motives when it comes to cost, as they seem very high for who the products are for.

Showing 5 reviews of 48 Read all reviews

Blackbaud CRM FAQs

Below are some frequently asked questions for Blackbaud CRM.

Blackbaud CRM offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.

Blackbaud CRM has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Blackbaud CRM supports the following languages:

English

Blackbaud CRM supports the following devices:

We do not have any information about what integrations Blackbaud CRM has

Blackbaud CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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