--- description: Learn how Blackbaud CRM can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Blackbaud CRM Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Fundraising Software](/directory/169/fundraising/software) > [Blackbaud CRM](/software/91747/blackbaud-crm) # Blackbaud CRM Canonical: https://www.getapp.za.com/software/91747/blackbaud-crm Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/91747/blackbaud-crm?page=2) > Comprehensive fundraising and supporter management system designed to maximize fundraising outcomes and engagement for large, enterprise-scale organizations. > > Verdict: Rated **3.5/5** by 50 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Blackbaud CRM A holistic view of constituents to manage interactions with them based on whether they are Individuals, Households, Groups, or Corporations and maintain visibility into corporate hierarchy.  Sophisticated donor management capabilities such as Stewardship Plans, Fund Management, Recognition Programs, Naming Opportunities, and Donor Challenges to increase donor engagement. Market segmentation to support complex multi-channel outreach programs. Research and Analytics powered by Blackbaud’s native prospect research tool, ResearchPoint, including data modeling and benchmarking. Mobile and web access to empower on the go fundraisers with constituent information through their mobile devices. Direct data access to cloud environments via read-only, read-write, and self-service developer portal to speed development cycle while maintaining control and optimizing security and compliance. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 50 Reviews | | Ease of Use | 3.1/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 2.9/5 | Based on overall reviews | | Features | 3.4/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Blackbaud - **Location**: Charleston, US - **Founded**: 1981 ## Commercial Context - **Pricing Details**: To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative. - **Target Audience**: 2–10, 11–50, 51–200, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - ACH Payment Processing - CRM - Communication Management - Contact Management - Donation Tracking - Donor Management - Email Marketing - Engagement Tracking - Event Management - For Nonprofits - Fundraising Management - Grant Management - Member Database - Membership Management - Reporting & Statistics - Social Media Integration - Volunteer Management - Website Management - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Fundraising Software](https://www.getapp.za.com/directory/169/fundraising/software) ## Related Categories - [Fundraising Software](https://www.getapp.za.com/directory/169/fundraising/software) - [Nonprofit CRM Software](https://www.getapp.za.com/directory/1517/nonprofit-crm/software) - [Charity Software](https://www.getapp.za.com/directory/775/nonprofit/software) - [Campaign Management Software](https://www.getapp.za.com/directory/304/campaign-management/software) ## Alternatives 1. [Givebutter](https://www.getapp.za.com/software/114523/givebutter) — 4.8/5 (871 reviews) 2. [Donorbox](https://www.getapp.za.com/software/108833/donorbox) — 4.8/5 (624 reviews) 3. [DonorPerfect](https://www.getapp.za.com/software/91736/donorperfect-fundraising-software) — 4.5/5 (1384 reviews) 4. [Zeffy](https://www.getapp.za.com/software/2046275/zeffy) — 4.8/5 (473 reviews) 5. [Bonterra Network for Good](https://www.getapp.za.com/software/2035471/network-for-good) — 4.6/5 (936 reviews) ## Reviews ### "Crm for fundraisers" — 5.0/5 > **Verified Reviewer** | *15 September 2019* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: I like that crm can easily track interactions with top donors and fundraisers that I meet with on a weekly basis. > > **Cons**: Understanding some of the functionality of crm blackbaud takes some time, it is a little hard to understand/ learn at first. > > Overall, blackbaud CRM is a good application that took me a little bit of time to use its full functionality. ----- ### "Blackbaud is the gold standard" — 5.0/5 > **CORINNE** | *05 November 2019* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have. > > **Cons**: It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much\! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it. > > Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents. ----- ### "Lackluster Customer Service, Limited Flexibility, and Expensive" — 3.0/5 > **Christopher** | *02 April 2019* | Religious Institutions | Recommendation rating: 0.0/10 > > **Pros**: The software is extremely detailed and if the user is trained it takes much less manual implementation than other less expensive competitors. This software is offered on the desktop as well as a cloud-based version. There are many additional products offered with the CRM to offer a whole encompassing experience with little manual effort. > > **Cons**: Complex and not user friendly, difficult to teach new users, and for small non-profits too many options. > > To start, Blackbaud has terrible customer service. My organization has been with Blackbaud over two decades and when interacting with our Blackbaud financial representative I was not informed of this information. Blackbaud would require my organization lock into 3-year contracts at a time. Furthermore, my organization paid extra for this product called "Address Finder NXT" which is suppose to update the donor list for deceased donors. However, when performing my own experiment this product was not accurate. My organization did not renew a contract so Blackbuad auto-renewed my organization for another 3 years without our permission. As the new development coordinator I ended our 23-year relationship with Blackbaud for a more affordable customer-friendly Donor software company. For small non-profits I would not recommend Blackbaud. I would never recommend Blackbaud CRM to any organization. ----- ### "Powerful tool for the Right Organization\!" — 4.0/5 > **Adrienne** | *03 December 2019* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: Blackbaud CRM is a robust system. Constituent profiles allow for you to collect a wealth of information about your constituents and use it to analyze, communicate, and solicit donations or sell your products. You can not only collect biographical information, you can also upload media, create action tracks (work flows), record giving history, etc. You can also add custom attributes for anything that is not out of the box. There is a lot of support available for blackbaud products and a knowledgeable support team dedicated to answering questions and troubleshooting. > > **Cons**: Software is a little clunky at times, you have to use it as it was intended or create workarounds to make things work. Software is pricey for a non-profit. Learning curve can be high for new users. When it comes to Membership, which is a big part of our business, the functionality is basic. > > Blackbaud CRM has given us a baseline for what to look for in a software. It has a lot of features and functionality that can be adapted for an organization. ----- ### "Blackbaud is great for non-profits\!" — 5.0/5 > **Chelsea** | *27 December 2018* | Museums & Institutions | Recommendation rating: 7.0/10 > > **Pros**: I love that Blackbaud has many different software options. The non-profit I work for used Blackbaud's Raisers Edge software for many years and switched to Altru in 2012 as our CRM needs had increased/developed as our organization grew. I also am appreciative of the time and attention that Blackbaud employees provide when support or training is needed. > > **Cons**: Blackbaud's client base is largely owned by non-profit organizations. Non-profits aren't typically the kind that can spend thousands of dollars on software every month. However, Blackbaud's products are very costly. I would say they are worth the money, if it's affordable. But I do question their motives when it comes to cost, as they seem very high for who the products are for. > > Blackbaud has allowed our team to increase relationship with our patrons through the careful documentation of every interaction and helpful information regarding the constituent- including sales orders, event registrations, donations, prospect management, memberships, contact information, household/organization relationships, marketing communications, etc. We also utilize the training and support available through Blackbaud to ensure we are using their tools to their full potential. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/91747/blackbaud-crm?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/91747/blackbaud-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data