Blackbaud CRM

CRM software for nonprofit organizations

3,8 /5 (39 reviews) Write a Review!

Blackbaud CRM Overview

What is Blackbaud CRM?

Blackbaud CRM gathers fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing into one platform. This solution brings an integrated view to nonprofit organizations. It works for sponsorship programs, international offices and mission work all over the world and federated organizational model.

Disparate information — such as annual and capital giving, major giving, online communication, social media, and direct marketing systems — is gathered across the various programs and organization sites. Organizations can manage an end-to-end business process — from acquisition to cultivation to stewardship and retention.

Blackbaud CRM features prospect research tools that will enable to build in-depth profiles of gift prospects, including analytics offerings that provide guidance around a prospect’s propensity to give as well as affinity.

Blackbaud CRM Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.


Blackbaud CRM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Blackbaud CRM wealth summary
Blackbaud CRM member page
Blackbaud CRM prospect view
Blackbaud CRM video Blackbaud CRM screenshot: Blackbaud CRM wealth summary Blackbaud CRM screenshot: Blackbaud CRM member page Blackbaud CRM screenshot: Blackbaud CRM prospect view

Blackbaud CRM Reviews

Blackbaud CRM Reviews

Overall rating
3,8
/
5
Excellent
12

Very good
16

Average
5

Poor
2

Terrible
4

Value for Money
3,1
Features
3,7
Ease of Use
3,4
Customer Support
3,6
72% recommended this app
Corinne A.

Blackbaud is the gold standard

Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.


Ethan G.

Blackbaud is a great quality, scalable solutions


Christopher M.

Lackluster Customer Service, Limited Flexibility, and Expensive

To start, Blackbaud has terrible customer service. My organization has been with Blackbaud over two decades and when interacting with our Blackbaud financial representative I was not informed of this information. Blackbaud would require my organization lock into 3-year contracts at a time. Furthermore, my organization paid extra for this product called "Address Finder NXT" which is suppose to update the donor list for deceased donors. However, when performing my own experiment this product was not accurate. My organization did not renew a contract so Blackbuad auto-renewed my organization for another 3 years without our permission. As the new development coordinator I ended our 23-year relationship with Blackbaud for a more affordable customer-friendly Donor software company. For small non-profits I would not recommend Blackbaud. I would never recommend Blackbaud CRM to any organization.


Kayla S.

Blackbaud Review

It's been awesome! We love Blackbaud and have had a great experience.


Verified Reviewer

Very Robust CRM

One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud. I was able to pull reports on data quickly and easily for other users. Training is pretty seamless as far as getting users acclimated into the system. Though we didn't like the out-of-the-box functionalities, we understood that we wanted some customization, which was a bit pricey for our company. Once when we did get the essential functionalities edited, we were quite happy with the results. Customer support is great at quickly responding in helping us with issues.


Corinne A.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Blackbaud is the gold standard

Used Daily for 1+ year
Reviewed on 2019/11/05
Review Source: Capterra

Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.

Pros

We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.

Cons

It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ethan G.
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

Blackbaud is a great quality, scalable solutions

Used Weekly for 6-12 months
Reviewed on 2020/03/15
Review Source: Capterra

Pros

What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment

Cons

I did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response was not always the grestest.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Christopher M.
Industry: Religious Institutions
Company size: 11-50 Employees

Lackluster Customer Service, Limited Flexibility, and Expensive

Used Other for 2+ years
Reviewed on 2019/04/02
Review Source: Capterra

To start, Blackbaud has terrible customer service. My organization has been with Blackbaud over two decades and when interacting with our Blackbaud financial representative I was not informed of this information. Blackbaud would require my organization lock into 3-year contracts at a time. Furthermore, my organization paid extra for this product called "Address Finder NXT" which is suppose to update the donor list for deceased donors. However, when performing my own experiment this product was not accurate. My organization did not renew a contract so Blackbuad auto-renewed my organization for another 3 years without our permission. As the new development coordinator I ended our 23-year relationship with Blackbaud for a more affordable customer-friendly Donor software company. For small non-profits I would not recommend Blackbaud. I would never recommend Blackbaud CRM to any organization.

Pros

The software is extremely detailed and if the user is trained it takes much less manual implementation than other less expensive competitors. This software is offered on the desktop as well as a cloud-based version. There are many additional products offered with the CRM to offer a whole encompassing experience with little manual effort.

Cons

Complex and not user friendly, difficult to teach new users, and for small non-profits too many options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Kayla S.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Blackbaud Review

Used Daily for 1+ year
Reviewed on 2020/07/18
Review Source: Capterra

It's been awesome! We love Blackbaud and have had a great experience.

Pros

Blackbaud has so many awesome features that our previous CRM did not have. We have loved it. They are still developing their web view version which is primarily what I use, but their database version has all of the features and can do so much.

Cons

I look forward to the day that the whole system will be housed online. Sometimes it's frustrating to switch back and forth between the database and the web view.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Nonprofit Organization Management
Company size: 501-1 000 Employees

Very Robust CRM

Used Daily for 1+ year
Reviewed on 2019/03/14
Review Source: Capterra

One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud. I was able to pull reports on data quickly and easily for other users. Training is pretty seamless as far as getting users acclimated into the system. Though we didn't like the out-of-the-box functionalities, we understood that we wanted some customization, which was a bit pricey for our company. Once when we did get the essential functionalities edited, we were quite happy with the results. Customer support is great at quickly responding in helping us with issues.

Pros

Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow. Reporting functions are easy to edit and create.

Cons

Licensing and customization can be pricey. If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7,1/10
Based on 39 user ratings
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Blackbaud CRM Pricing

Blackbaud CRM Pricing

Starting from
N/A
Free Trial
Value for money

To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.

To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.

Value for Money
3,1/5
Based on 39 user ratings
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Blackbaud CRM Features

Blackbaud CRM Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
3,7/5
Based on 39 user ratings
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Categories

Additional information for Blackbaud CRM

Additional information for Blackbaud CRM

Key features of Blackbaud CRM

  • Acquisition management and identification
  • Address unique situations, such as Disaster Relief
  • Analytics & Performance
  • Complete and fully customizable website content management s
  • Constituent Management
  • Develop a profile of your best prospects
  • Direct Marketing and eMarketing Communications
  • Identify and rank the best prospects in your database
  • Manage Segmentation, Marketing, and Communication Lifecycles
  • Multichannel Marketing
  • Multichannel Marketing Outreach
  • Online giving, to eMarketing and advocacy,
  • Online giving; email communication; membership,
  • Peer-to-Peer Fundraising with Friends Asking Friends
  • Peer-to-peer and Friends Asking Friends event fundraising
  • Robust relationship capabilities
  • Three-dimensional view of your individual constituents
  • Volunteer management; online stewardship; and more
  • Website and Online Communities
  • Workflow configuration

Blackbaud CRM FAQs

Blackbaud CRM FAQs

Below are some frequently asked questions for Blackbaud CRM.

Q. What type of pricing plans does Blackbaud CRM offer?

Blackbaud CRM offers the following pricing plans:

Free Trial: Not Available

To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.

Q. What are the main features of Blackbaud CRM?

Blackbaud CRM offers the following features:

  • Acquisition management and identification
  • Address unique situations, such as Disaster Relief
  • Analytics & Performance
  • Complete and fully customizable website content management s
  • Constituent Management
  • Develop a profile of your best prospects
  • Direct Marketing and eMarketing Communications
  • Identify and rank the best prospects in your database
  • Manage Segmentation, Marketing, and Communication Lifecycles
  • Multichannel Marketing
  • Multichannel Marketing Outreach
  • Online giving, to eMarketing and advocacy,
  • Online giving; email communication; membership,
  • Peer-to-Peer Fundraising with Friends Asking Friends
  • Peer-to-peer and Friends Asking Friends event fundraising
  • Robust relationship capabilities
  • Three-dimensional view of your individual constituents
  • Volunteer management; online stewardship; and more
  • Website and Online Communities
  • Workflow configuration

Q. Who are the typical users of Blackbaud CRM?

Blackbaud CRM has the following typical customers:

Non Profit

Q. What languages does Blackbaud CRM support?

Blackbaud CRM supports the following languages:

English

Q. What type of pricing plans does Blackbaud CRM offer?

We do not have any information about what Blackbaud CRM pricing plans

Q. Does Blackbaud CRM support mobile devices?

We do not have any information about what devices Blackbaud CRM supports

Q. What other apps does Blackbaud CRM integrate with?

Blackbaud CRM integrates with the following applications:

Aestiva Purchase Order, Almabase, Clear Spider, Constant Contact, Flipcause, Grants United, Mailchimp, OnPay Solutions, Scholars United, Social Campaigns

Q. What level of support does Blackbaud CRM offer?

Blackbaud CRM offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials