Blackbaud CRM

Blackbaud CRM

Nonprofit CRM, Fundraising and Constituent Management for Large Nonprofits

4/5 (555 reviews)

Blackbaud CRM Overview

Blackbaud CRM brings together disparate information — such as annual and capital giving, major giving, online communication, social media, and direct marketing systems — across the various programs and various organization sites

With a single system of records that can be securely and efficiently shared, organizations are able to turn their data into timely, actionable information that maximizes their fundraising and program efforts, synchronizes campaigns across an organization, and ultimately strengthens relationships with constituents and supporters.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

Blackbaud CRM Reviews

Overall rating
4/5
82% positive reviews
239
Excellent
215
Very good
70
Average
20
Poor
11
Terrible
Alex J.

Becoming a benefit to our organization

Used Daily for 1+ year
Reviewed on 2019/06/03
Review Source: SoftwareAdvice

While we have had some hiccups converting our staff over, I think the product itself is wonderful and introduces features that we've wanted in the main database since we converted to Blackbaud products. For most, the features that it currently offers will suffice, and if they don't many of the missing features can be found in the main system. The development of new features has been going surprisingly quickly, and we expect that most of the problems we have had so far will go away as the product is updated.

Pros

The interface is a lot friendlier to the average user than the database view, making it easier to use for our employees that don't like working in databases as much. It also introduced certain features that were missing from the main database, which added some new tools to manage data and keep our information clean. The analytics is my favorite addition; while some dashboard tools exist in Raiser's Edge, in NXT they are fully thought out and allow for excellent reporting and visual depictions of our progress.

Cons

It's still an in-development product, so while this could be great for some organizations it's not at the point where it's great for all organizations. Despite the fact that it's user-friendly and many of our staff members prefer to use it, the lack of certain features from the main database make it hard for them to convert completely, and they feel that switching between the two views of the same system is a hassle. While it's understandable that the extra add-ons would take a back seat to the development of the main features, with our membership module missing it does make it hard for our organization to shift most of our staff over to it from the main database view. There are also some things that don't synchronize properly between the two systems yet, which sometimes makes database maintenance feel like we're checking in two different databases for information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Tracey S.

A Game Changer for Prospect Managers

Used Daily for 2+ years
Reviewed on 2018/04/25
Review Source: SoftwareAdvice

I think the RE NXT interface is incredibly intuitive. It helps new team members get on the ground faster with learning how to search records and find the information that they need. That said, a strong background in the database view is helpful to any member of your team, whether they are on the road or not. I would strongly suggest having teams trained formally on both systems.

Pros

What I love about RE NXT is that it helps to visualize graphs, such as donor patterns and key financial data, automatically. You no longer have to have endless queries and exports and dashboards to access the data you want the most. This helps facilitate staff meeting discussions, and also keeps all team members informed on the fly. Secondly, the prospect profiles for managers. Gone are the days of exporting travel profiles in plain text. Now a PM can login from the road to see all the details they need in a useful manner -- and what's even better? They can change how the data is displayed so that it is personalized to them. It is clean, well constructed, and yet also flexible enough to be able to dig deeper with a couple of clicks. And if they need to find a new person to visit in their area, the map tools are perfect. Highly recommended for offices with lots of traveling teammates.

Cons

As with both versions of RE, you only get out what you put into it. You need to make sure you have the right policies and procedures in place, for example, to make sure that certain fields in actions are required. You'll also need to work with your team to make sure they understand the updated language from the database view to the NXT view. For example, proposals and opportunities are the same thing. This is a bit of a challenge in offices where the NXT vs. database team may not interact that much and will be speaking slightly different languages about this software. It is not a deal-breaker, just a trainable moment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mary S.

Powerful Database

Used Daily for 2+ years
Reviewed on 2017/07/11
Review Source: SoftwareAdvice

My recommendation is to get formal training if you are going to use the database and give each new staff member the opportunity to be trained by a Raiser's Edge specialist. The database is absolutely worth the time and money if you also invest in your staff's knowledge of it. If two people are doing the same task in even a slightly different way, you can end up with holes in your data. However, if you do get good training, you'll find this database to be well worth it and will assist your fundraising strategies quite well.

Pros

The Raiser's Edge is a very powerful database that can provide great insight into your organization's fundraising. It has the capability to track and report on anything you would ever need to look at for fundraising. The template reports are customizable, which is very helpful. My favorite feature is the query and export combo - I can pull out any piece of information I need to analyze and Raiser's Edge does a good job of getting rid of duplicate information for me. The dashboard feature is also good - you can create multiple dashboards to compare fiscal years, appeals, funds, recent gifts list, summaries, etc. You can also share your dashboard with other users so that everyone can be looking at the same thing.

Cons

Building custom reports from scratch (not using a template) can be challenging to create through Crystal Reports. However, you can usually find a template that you can customize to create a similar report, if not the exact report you want to write.

Duplicate records can also be challenging in Raiser's Edge. When Constituents are uploaded to the database from a list or entered manually, Raiser's Edge will not identify duplicates if the name or address is not an exact match. This can be frustrating - for example, it won't recognize a duplicate address if the only difference is between "Street" and "St." in the database. Cleaning up the duplicates is even more challenging. I have needed to export lists of constituents, identify duplicates in Excel, and then go back into Raiser's Edge to merge and delete the duplicate constituent records.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Stephanie C.

Satisfied Raiser's Edge 7 user Ready to Make the Jump to RE NXT

Used Daily for 1-5 months
Reviewed on 2016/11/04
Review Source: SoftwareAdvice

I previously worked with many other database interface software in the for-profit world, where I worked for the first 15+ years of my career. So when I started using Raiser's Edge, it came relatively easily to me as it reminded me of other previously used interfaces. We have a large database of over 350K donors, and Raiser's Edge has no problem handling our volume. The Raiser's Edge 7 is now showing some age in how it's structured and functions, but mostly in look and feel. We have been using Raiser's Edge with our database on premise. With the seismic shift into cloud computing, we are planning to move to a Blackbaud hosted environment, which will, in and of itself, bring us closer to feeling like it's not the 90's anymore. But the good news is that Blackbaud knows that the look and feel, usability, functionality and ability to play well with others need to catch up with the rest of technology, and so they introduced Raiser's Edge NXT a couple of years ago. RE NXT looks modern and fills many checkboxes of what fundraisers need to do their jobs in today's environment. (See Pros to find out more of what I like about RE NXT.)

Pros

Raiser's Edge 7 gives you the tools (and/or gives you optional add-on tools) to manage your donor relationships and data in just about any way you can think of. It's a great all-purpose fundraising tool for non-profit organizations. Raiser's Edge NXT (RE NXT) is the next generation, and we are most likely moving to that within the next year. The awesome things about RE NXT are 1. User access to your donor data from anywhere on any device, 2. Unintimidating ease of use for non-techie and techie alike, 3. Open API which means lots of more fantastic compatible tools are being built by Blackbaud partners, 4. Unlimited users - which means now our Board members and many other stakeholders will be able to login and get their reports on the dashboard instead of waiting for emailed or, even worse, hard-copy reports to be run and delivered to them by our staff.

Cons

My experience with the Customer Support has been less than stellar. Sometimes it seems like the Customer Support's go-to answer is, "No" or "No, you can't do that." Unless the answer is, "Well, if you buy this other tool we have, then you can do that." But since we have no plans to move off of Blackbaud products, thank heavens they have an amazing Blackbaud Community network where you can ask any question and get tons of advice from folks just like you working in this software daily. Blackbaud Community is now the first place I go when I need support. Many times the question I have has already been asked and answered in the past, and so just searching through the discussions will get me my answer or point me in the right direction, instead of wasting time trying to re-invent the wheel. My fairly high rating in this review on Customer Support is mostly because of Blackbaud Community and our fairly newly assigned account manager.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Aaron F.

Great Price, good functionality, limited ease of use

Used Daily for 2+ years
Reviewed on 2017/03/25
Review Source: SoftwareAdvice

Overall, it's a good program for the price we pay, but if it was any more we would change to a more user friendly system. The most important thing with eTap is to make sure that you have an employee who is familiar with database administration otherwise it is very easy within eTap for data to be misrepresented. In summary, if you don't have a big budget, it's a good way to get your feet off the ground, but I wouldn't look at it expecting a 5+ year/long term solution.

Pros

First of all the price for our organization is fantastic, after shopping around for a new database management system, we have found nothing close to what we are currently paying. eTap has decent functionality after you learn how to use it; once you master the basics, it has the flexibility to store just about any data that you need as long as you are willing to get a little creative in how you organize the data. The ability for the data base to be directly integrated into our website and Quickbooks is also a great feature that minimizes potential lost memberships and corrupted data.

Cons

The hands down most frustrating part of the program is that you can't have multiple tabs open within the same browser with eTap. In order to have eTap open on two different tabs, you must use a different web browser and a different login ID, which becomes a complete and total pain. It is also not the easiest program to learn and train new people on. Often we want volunteers to work on data management for us but that is really only possible if the volunteer or intern is with us for at least three months so we an spend the time training them on the program.

Rating breakdown

Ease of Use

Likelihood to recommend

6.0/10

Blackbaud CRM Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.

Blackbaud CRM Features


  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Attendance Management
  • Automatic Notifications
  • Automatic Reminders
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Third Party Integration

Additional information for Blackbaud CRM

Key features of Blackbaud CRM

  • Acquisition management and identification
  • Address unique situations, such as Disaster Relief
  • Analytics & Performance
  • Complete and fully customizable website content management s
  • Constituent Management
  • Develop a profile of your best prospects
  • Direct Marketing and eMarketing Communications
  • Identify and rank the best prospects in your database
  • Manage Segmentation, Marketing, and Communication Lifecycles
  • Multichannel Marketing
  • Multichannel Marketing Outreach
  • Online giving, to eMarketing and advocacy,
  • Online giving; email communication; membership,
  • Peer-to-Peer Fundraising with Friends Asking Friends
  • Peer-to-peer and Friends Asking Friends event fundraising
  • Robust relationship capabilities
  • Three-dimensional view of your individual constituents
  • Volunteer management; online stewardship; and more
  • Website and Online Communities
  • Workflow configuration

Benefits

By combining your online and offline efforts, into a single view, your organization can sustain an end-to-end business process—from acquisition to cultivation to stewardship and retention.

Blackbaud CRM features best-in-class prospect research tools that will enable your organization to build in-depth profiles of gift prospects, including analytics offerings that provide guidance around a prospect’s propensity to give as well as affinity.

Blackbaud CRM FAQs

Below are some frequently asked questions for Blackbaud CRM.

Q. What type of pricing plans does Blackbaud CRM offer?

Blackbaud CRM offers the following pricing plans:

Free Trial: Not Available

To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.

Q. What are the main features of Blackbaud CRM?

Blackbaud CRM offers the following features:

  • Acquisition management and identification
  • Address unique situations, such as Disaster Relief
  • Analytics & Performance
  • Complete and fully customizable website content management s
  • Constituent Management
  • Develop a profile of your best prospects
  • Direct Marketing and eMarketing Communications
  • Identify and rank the best prospects in your database
  • Manage Segmentation, Marketing, and Communication Lifecycles
  • Multichannel Marketing
  • Multichannel Marketing Outreach
  • Online giving, to eMarketing and advocacy,
  • Online giving; email communication; membership,
  • Peer-to-Peer Fundraising with Friends Asking Friends
  • Peer-to-peer and Friends Asking Friends event fundraising
  • Robust relationship capabilities
  • Three-dimensional view of your individual constituents
  • Volunteer management; online stewardship; and more
  • Website and Online Communities
  • Workflow configuration

Q. Who are the typical users of Blackbaud CRM?

Blackbaud CRM has the following typical customers:

Non Profit

Q. What languages does Blackbaud CRM support?

Blackbaud CRM supports the following languages:

English

Q. What type of pricing plans does Blackbaud CRM offer?

We do not have any information about what Blackbaud CRM pricing plans

Q. Does Blackbaud CRM support mobile devices?

We do not have any information about what devices Blackbaud CRM supports

Q. What other apps does Blackbaud CRM integrate with?

Blackbaud CRM integrates with the following applications:

Aestiva Purchase Order, Almabase, Clear Spider, Constant Contact, Flipcause, Mailchimp, OnPay Connect, Scholars United, Social Campaigns, eRequester

Q. What level of support does Blackbaud CRM offer?

Blackbaud CRM offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials