Dovetail Overview

What is Dovetail?

Dovetail’s intuitive cloud-based EDR (Electronic Dental Record) and Clinical solution provides you with an easy way of accessing and entering patient information, completing exams, developing treatment plans and producing progress notes weather you are in your clinic or on the go – all from your mobile tablet or from any platform that has a web browser.

From customizing your practice settings, to adding staff members, to configuring treatments and adding templates, you have the control. Dovetail also allows you to schedule and confirm appointments automatically, easily submit electronic insurance claims and see what’s happening in real-time in your clinic both from a productivity and a financial perspective.

Dovetail Overview

Pricing

Starting from
US$399,00/month

Pricing options

Free Trial
Subscription
Value for money

$399 Includes first doctor with unlimited staff and patient files.

Volume discounts available.

E-Prescriptions $35/Month

E-claims $85/Month

SMS patient confirmations $35/mth


Dovetail Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Brazil
Supported Languages
Arabic, English

Media

X-Rays
Billing Reports
Progress Notes
Clinical Exam
Treatment Plan
Dashboard
Dovetail screenshot: X-Rays Dovetail screenshot: Billing Reports Dovetail screenshot: Progress Notes Dovetail screenshot: Clinical Exam Dovetail screenshot: Treatment Plan Dovetail screenshot: Dashboard

Dovetail Reviews

Dovetail Reviews

Overall rating
5
/
5
Excellent
11

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,5
Ease of Use
4,8
Customer Support
4,9
100% recommended this app
Verified Reviewer

The BEST software out there

The staff members at Dovetail are exceptional, the service is the best!


Haytham S.

Easy to use, Reliable, Features full, and affordable

coming from another cloud software, dovetail surprised me with the number of fully developed features and their ability to respond to our adoption hiccups immediately. That level of "listening" and "jumping in" to help with our problem continued after we were boarded on.


Ann L.

Great system. User friendly

We researched this software while looking to upgrade our software. It had many features that we liked, but lacked too many things we as a small office used regularly.


Robert L.

I would recommend

This is my daily software that I use to see my patients. Its an amazing software that allows me to be in touch with my patients at my finger tips while Im on the go. When my hygienist told me her dad was feeling some sensitivity on upper right quad I was able to pull up his xrays right there and then to see and review the xrays.


Donna F.

Chandwani Dental Office Manager.

As the Office Manager at Chandwani Dental LLC, I would like to say how impressed I am with Dovetail. I like how the Apex portal allows me to view the status of a claim in full detail, check patient eligibility, remaining benefits and deductibles all from the patient's file without having to log into another website. These factors are not only a convenience but they help to improve the proficiency of my work. I am also impressed with the media tab and how it allows me to view and/or add attachments such as PDF files, pictures, and CT scans to the patient's file. All of these features are user friendly and easy to navigate. Thanks to Dovetail's improvement and modern technology, the efficiency of our office work at Chandwani Dental is greatly enhanced.


Verified Reviewer
Industry: Information Technology & Services
Company size: 2-10 Employees

The BEST software out there

Used Weekly for 1+ year
Reviewed on 2019/08/08
Review Source: Capterra

The staff members at Dovetail are exceptional, the service is the best!

Pros

- User experience and intuitive software compared to Curve Dental or Dentrix
- Mobile on all devices
- Fast and responsive

Cons

- Doesn't have custom reporting but this feature will be launched in September 2019.

Response from Dovetail

Thanks for the review! You are correct, we now have custom reporting now built in.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Haytham S.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Easy to use, Reliable, Features full, and affordable

Used Daily for 1+ year
Reviewed on 2021/01/08
Review Source: Capterra

coming from another cloud software, dovetail surprised me with the number of fully developed features and their ability to respond to our adoption hiccups immediately. That level of "listening" and "jumping in" to help with our problem continued after we were boarded on.

Pros

awesome customer support from onboarding and throughout.

Cons

Treatment planning/ charting a little different than what I am used to.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ann L.
Industry: Medical Practice
Company size: 2-10 Employees

Great system. User friendly

Used Other for Free Trial
Reviewed on 2017/08/17
Review Source: SoftwareAdvice

We researched this software while looking to upgrade our software. It had many features that we liked, but lacked too many things we as a small office used regularly.

Pros

I found this system to be very user friendly. Very intuitive and easy to learn. It seemed good for a small practice that wants to go paperless.

Cons

This system could use more on the management end. Unable to track employee time, or vacation/sick days. I also found it a bit lacking in being able to run reports. Although going paperless seems ideal, this software was not very forgiving if you were trying to accomplish this in small steps.

Response from Dovetail

Hi Ann, thanks for your review! Our punch clock feature does allow for employee time tracking! Please reach out to our support team and we would be happy to show you how.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Robert L.
Industry: Hospital & Health Care
Company size: 2-10 Employees

I would recommend

Used Daily for 6-12 months
Reviewed on 2020/12/19
Review Source: Capterra

This is my daily software that I use to see my patients. Its an amazing software that allows me to be in touch with my patients at my finger tips while Im on the go. When my hygienist told me her dad was feeling some sensitivity on upper right quad I was able to pull up his xrays right there and then to see and review the xrays.

Pros

Cloud based.
Easy to access schedule and patients on my phone.

Cons

Minor things that will be fixed in updates if not already.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Donna F.
Industry: Medical Practice
Company size: 2-10 Employees

Chandwani Dental Office Manager.

Used Daily for 1-5 months
Reviewed on 2016/11/09
Review Source: SoftwareAdvice

As the Office Manager at Chandwani Dental LLC, I would like to say how impressed I am with Dovetail. I like how the Apex portal allows me to view the status of a claim in full detail, check patient eligibility, remaining benefits and deductibles all from the patient's file without having to log into another website. These factors are not only a convenience but they help to improve the proficiency of my work. I am also impressed with the media tab and how it allows me to view and/or add attachments such as PDF files, pictures, and CT scans to the patient's file. All of these features are user friendly and easy to navigate. Thanks to Dovetail's improvement and modern technology, the efficiency of our office work at Chandwani Dental is greatly enhanced.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 11 user ratings
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Dovetail Pricing

Dovetail Pricing

Starting from
US$399,00/month
Free Trial
Subscription
Value for money

$399 Includes first doctor with unlimited staff and patient files.

Volume discounts available.

E-Prescriptions $35/Month

E-claims $85/Month

SMS patient confirmations $35/mth

$399 Includes first doctor with unlimited staff and patient files.

Volume discounts available.

E-Prescriptions $35/Month

E-claims $85/Month

SMS patient confirmations $35/mth

Value for Money
5/5
Based on 11 user ratings
Compare value for money rating with alternatives
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Dovetail Features

Dovetail Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,5/5
Based on 11 user ratings
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Categories

Additional information for Dovetail

Additional information for Dovetail

Key features of Dovetail

  • Billing features
  • Bridge to digital imaging systems
  • Cloud-based EDR (Electronic Dental Record)
  • Communication tracking
  • Compact card swipe modules for your mobile devices
  • Contact management
  • Credit and debit cards processing
  • Electronic insurance claims (e-claims)
  • Electronic prescriptions (e-prescriptions)
  • End-to-end 256 bit encryption
  • Live chat
  • Patient personal information
  • Productivity and financial reports
  • Progress notes
  • Reports
  • SMS and email appointment reminders and confirmations
  • Scheduling and exams tools
  • Secure file sharing
  • Track medical history
  • Treatment planning
  • comprehensive charting and treatment planning

Benefits

MINIMAL COST OF OWNERSHIP - No upfront software or server hardware to purchase.

ZERO MAINTENANCE - Automatic software updates via the cloud, 99.99% uptime guaranteed, full backups, failover redundancy and robust security.

MOBILE & CLOUD AVAILABILITY - Access your patient data and clinical records from your tablet device or desktop PC from anywhere.

PAPERLESS WORKFLOW - Dovetail was designed as a paperless dental practice system and includes a built-in workflow that ensures greater efficiency and productivity.

Dovetail FAQs

Dovetail FAQs

Below are some frequently asked questions for Dovetail.

Q. What type of pricing plans does Dovetail offer?

Dovetail offers the following pricing plans:

Starting from: US$399,00/month

Pricing model: Subscription

Free Trial: Available

$399 Includes first doctor with unlimited staff and patient files. Volume discounts available. E-Prescriptions $35/Month E-claims $85/Month SMS patient confirmations $35/mth

Q. What are the main features of Dovetail?

Dovetail offers the following features:

  • Billing features
  • Bridge to digital imaging systems
  • Cloud-based EDR (Electronic Dental Record)
  • Communication tracking
  • Compact card swipe modules for your mobile devices
  • Contact management
  • Credit and debit cards processing
  • Electronic insurance claims (e-claims)
  • Electronic prescriptions (e-prescriptions)
  • End-to-end 256 bit encryption
  • Live chat
  • Patient personal information
  • Productivity and financial reports
  • Progress notes
  • Reports
  • SMS and email appointment reminders and confirmations
  • Scheduling and exams tools
  • Secure file sharing
  • Track medical history
  • Treatment planning
  • comprehensive charting and treatment planning

Q. Who are the typical users of Dovetail?

Dovetail has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Dovetail support?

Dovetail supports the following languages:

Arabic, English

Q. Does Dovetail support mobile devices?

We do not have any information about what devices Dovetail supports

Q. What other apps does Dovetail integrate with?

Dovetail integrates with the following applications:

Domo, SYSPRO

Q. What level of support does Dovetail offer?

Dovetail offers the following support options:

FAQs, Phone Support, Video Tutorials, Knowledge Base, Online Support