Re:amaze

Support, engage, and convert customers on a single platform.

About Re:amaze

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.

Features

Email, Facebook, Messenger, Twitter support - Live Chat with Chatbots - Push Notifications - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android

Key benefits of Re:amaze

We believe awesome customer support is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to to reflect this simple concept.

Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more. And nothing less.

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

Supported Languages

English

Images

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Features

Total features of Re:amaze: 26

  • API
  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Content Management
  • Customizable Branding
  • Document Storage
  • Email Management
  • Full Text Search
  • Geotargeting
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Screen Sharing
  • Self Service Portal
  • Third Party Integrations
  • Ticket Management
  • Transfers/Routing

Alternatives

Zendesk

4,3
#1 Alternative to Re:amaze
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

LiveAgent

4,7
#2 Alternative to Re:amaze
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

DeskPRO

4,6
#3 Alternative to Re:amaze
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters,...

User.com

4,6
#4 Alternative to Re:amaze
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data...

Reviews

Overall rating

4,8 /5
(50)
Value for Money
4,8/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
4,8/5

Already have Re:amaze?

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Showing 5 reviews of 50
Oliver M.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A very modern take on customer support helpdesk, live chat, and customer engagement.

Reviewed on 2018/02/03

I manage all my customer service with this product. My marketing team also uses it to run...

I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.

Pros

Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone.

Cons

Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers.

Response from Reamaze

Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future.

Ian M.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

A lot of features for a good price

Reviewed on 2020/08/12

Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters...

Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company.

Pros

Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat.

The mobile app is also useful if you want to handle some support cases on-the-go.

Cons

The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions).

Matt M.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Not quite there, but REALLY close to being a great support tool

Reviewed on 2019/08/28

Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn...

Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn off that we had to bounce. We might be back though if they clean it up!

Pros

I loved how easy it was to setup and how the knowledge base integrated into the chat widget. everything from the customer end looks and feels great.

Cons

The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.

Response from Reamaze

Hi Matt,

Thanks for leaving a candid and honest review for Re:amaze. We do remember speaking to you about the experience and what we're looking to improve about it in the future.

Re:amaze does offer two chat modes, the first being Real Time Messaging (like iMessage or Facebook Messenger), the other being Classic Chat. The Classic Chat mode probably would have suited you better because there are features like missed chat, delays, chat transcripts, and much more.

There are things we're looking to improve though so your feedback is always welcome.

Thanks for giving us a try and we're sorry we didn't quite get to "amaze" you this time around.

Jersson G.
Overall rating
  • Industry: Photography
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Re:amaze helps us serve customers via chat easily and efficiently

Reviewed on 2021/01/26

Re:amaze was easy to deploy and has a rich toolset to help our staff provide customers with great...

Re:amaze was easy to deploy and has a rich toolset to help our staff provide customers with great experiences.

Pros

We love the Shopify integration. When our customers connect with us, our service staff immediately sees any relevant order information. This helps us provide a great customer experience.

Cons

Their knowledge base editor doesn’t support uploading photos to an article. If you want to add an image to an article, you have to point to an external URL. This is tedious, especially if you’re moving over from another knowledge base. Re:amaze is great so I was very surprised to find this limitation!

Christopher B.
Overall rating
  • Industry: Sporting Goods
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product!

Reviewed on 2019/12/19

I researched platforms and brought Reamaze on my last job. It was great to work with and extremely...

I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down!

Pros

Handling multi channel communication (including social channels) means only one place to log in to see all customer communications.
Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with.
Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time.
Plus so much more...

Cons

The only con is that I wish it was a bit more sales focused. I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales. If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well.

Showing 5 reviews of 50 Read all reviews

Re:amaze FAQs

Below are some frequently asked questions for Re:amaze.

Re:amaze offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Re:amaze Basic: $29 per user per month Re:amaze Pro: $49 per user per month Re:amaze Plus: $69 per user per month

We do not have any information about Re:amaze features

Re:amaze has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Re:amaze supports the following languages:

English

Re:amaze supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Re:amaze integrates with the following applications:

Bigcommerce, GitHub, Google Analytics, HipChat, Klaviyo, Magento Commerce, Mailchimp, ShipStation, Shopify, Slack, Stripe, Twilio Voice, WooCommerce, WordPress, Zapier

Re:amaze offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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