Scorebuddy

Scorebuddy

QA Software for scoring (Calls/email/chat/social)

4.5/5 (33 reviews)

Scorebuddy Overview

Scorebuddy is quality monitoring solution for scoring customer service calls, emails and web chat. Scorebuddy is a dedicated, stand-alone staff scoring system hosted in the cloud, delivered over the web which requires no integration.

With the tool you can design and build your own scorecards, collect results, share, collaborate and review with staff. Scorebuddy is designed to replace spread sheets and static scoring systems. Scorebuddy saves time, and increases accuracy, team leaders and agents love it.

Our clients say; "Scorebuddy has a made a real difference. The simplicity of its design means that the whole team have been able to "hit the ground running" in terms of setting up scorecards and scoring. As and when amendments are needed to scorecards. this is quick and easy, meaning that as business processes change, we can respond immediately."

Scorebuddy can be used for any customer service channel; phonecalls, emails, social media, whitemail, etc. Some of our clients use Scorebuddy in their retail stores scoring customer service interactions at tills on a tablet, other clients use Scorebuddy for onsite auditing.

Scorebuddy can show that quality checks are carried out across the business, this is a very beneficial aspect to heavily regulated industries where compliance and accountability are priorities.

Pricing

Starting from
£99,00/month
Pricing options
Free Trial
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

English

Scorebuddy Reviews

Overall rating
4.5/5
97% positive reviews
17
Excellent
15
Very good
1
Average
0
Poor
0
Terrible
Afra M.

Good

Used Daily for 2+ years
Reviewed on 2018/10/19
Review Source: Capterra

Great

Pros

Everything was good how ever colours could be more vibrant

Cons

Most things were good to other then the speed

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ivan S.

:)

Used Daily for 6-12 months
Reviewed on 2018/08/29
Review Source: Capterra

Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.

Pros

Excellent matrix, nothing much to add coming from a psychology post-graduate.

Cons

Some of the requested reports are coming out with a slight delay in time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kirby B.

Well-Organized Site for Quality Monitoring

Used Weekly for 1-5 months
Reviewed on 2019/07/14
Review Source: Capterra

Our office recently introduced Score Buddy to replace our previous quality monitoring program, Blue Pumpkin. Score Buddy is much more user-friendly and is especially perfect for visual-oriented professionals. Information is presented on graphs and in colors, making data easy to understand. It allows you to track progress, work toward incentives, and set team goals. The scoring system is well-organized, allowing comments and attachments. Our previous system was outdated and hard to navigate, so people rarely viewed their evaluations. Because this one sends notifications and is so easy to read, representatives have been more responsive to their evaluations.

Pros

-Clean interface with graphs that put data into digestible form
-The scorecard streamlines main points but also expands to see more detail
-Able to attach files and leave comments
-Easy to track individual progress and engage with team members/co-workers
-Web-access allows viewing at the office, home, or on the go

Cons

-Bit of learning curve with accessing evaluations
-Some features are hidden at first

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Clare W.

Excellent throughout

Used Weekly for 2+ years
Reviewed on 2018/02/23
Review Source: Capterra

Saved so much time and effort and excruciating clicking of buttons and cells in other products.

Pros

Control - I kept control of every aspect of our scorecards and didn't have to wait for someone on a service desk to make a change.

Cons

The basic module was still far, far superior to what we had before!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
John J.

Excellent platform that is an asset we could not do without

Reviewed on 2016/05/25
Review Source: Capterra

We find Score buddy very user friendly and agent user friendly . We chose Score buddy from recommendations from ex colleagues in Laya healthcare and the stand at the CCMA annual conference.
We would be lost without Scorebuddy now we are using it and have bedded it in as part of our culture in Phonewatch.
Agents being able to log in and view their current and historical calls is a great incentive for buy in for agents usage. Also the ability to let agents score their own calls.
It has given us great insight at a touch of a button into our performance at a call quality level. At bonus calculation time it is given us back valuable time that was spent trawling through excel sheets.
Definitely I would recommend Scorebuddy to any call centre environment as you can build your score cards so easily and quickly and also add new scorecards for new campaigns at anytime.

Rating breakdown

Ease of Use
Customer Support

Scorebuddy Pricing

Starting from
£99,00/month
Pricing options
Free Trial
Open Source
Subscription
Value for money

Scorebuddy Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Scorebuddy

Key features of Scorebuddy

  • Agent Dashboard
  • Customer Service Monitoring
  • Customizable Reports
  • Customizable Scorecards
  • Multi-channel Monitoring
  • Performance Scoring
  • Quality Score Analytics
  • Quality Score Reports
  • Quality Scorecard Builder
  • Quality Scorecard Designer
  • Root-Cause Analysis
  • Scoring Calibration
  • Self-Scoring
  • Supervisor Dashboard

Benefits

Improve staff performance.
Saves time scoring and reporting.
All scores in one place with easy reporting and analytics.
Focus training & coaching on what matters.
Increase employee engagement.
Increase customer satisfaction.
Reduce customer churn.
Carry out root cause analysis.

Scorebuddy FAQs

Below are some frequently asked questions for Scorebuddy.

Q. What type of pricing plans does Scorebuddy offer?

Scorebuddy offers the following pricing plans:

Starting from: £99,00/month

Pricing model: Open Source, Subscription

Free Trial: Available

Q. What are the main features of Scorebuddy?

Scorebuddy offers the following features:

  • Agent Dashboard
  • Customer Service Monitoring
  • Customizable Reports
  • Customizable Scorecards
  • Multi-channel Monitoring
  • Performance Scoring
  • Quality Score Analytics
  • Quality Score Reports
  • Quality Scorecard Builder
  • Quality Scorecard Designer
  • Root-Cause Analysis
  • Scoring Calibration
  • Self-Scoring
  • Supervisor Dashboard

Q. Who are the typical users of Scorebuddy?

Scorebuddy has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Scorebuddy support?

Scorebuddy supports the following languages:

English

Q. What type of pricing plans does Scorebuddy offer?

Scorebuddy has the following pricing plans:

Open Source, Subscription

Q. Does Scorebuddy support mobile devices?

We do not have any information about what devices Scorebuddy supports

Q. What other apps does Scorebuddy integrate with?

We do not have any information about what integrations Scorebuddy has

Q. What level of support does Scorebuddy offer?

Scorebuddy offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials