About BookSteam

Appointment based businesses of all sizes (from massage therapists to big-box stores and enterprises) can utilize BookSteam’s advanced booking platform to scale up their business and solve that tiresome job of scheduling. Unlimited business administrators can create multiple office locations, setup unique schedules for employees and customize account details.

With online payments your clients can pay a deposit, full payment or just leave a card on file at the time of the booking. Integrate BookSteam’s scheduling widget with your existing website and start taking bookings today!


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BookSteam

4,7 (91)
VS.
Highly reviewed

Starting Price

US$19,95
month
US$11,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

133
69

Integrations

6
12

Ease of Use

4,6 (91)
4,6 (214)

Value for Money

4,6 (91)
4,5 (214)

Customer Service

4,8 (91)
4,6 (214)
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Reviews

Overall rating

4,7 /5
(91)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,8/5

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Showing 5 reviews of 91
Zoe
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good product, excellent customer service/responsiveness

Reviewed on 2019/07/17

Overall my experience has been excellent. Any software or billing issues have been addressed with...

Overall my experience has been excellent. Any software or billing issues have been addressed with fabulous service, attention to detail and efficiency. Many thanks for making this techno-moron very happy!

Pros

Any time I have had an issue with the software, the response has been immediate and the communication has been stellar throughout the process of fixing, or adapting, the software for my use. I like the product and find it fairly easy to use.

Cons

Some functions are not obvious or easy to find. I am a non-techy, so the 'treat me like I'm 4 years old' approach from any software works a treat for me!

Julia
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

I love Booksteam and I want to contribute to make it better!

Reviewed on 2020/04/13

I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and...

I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and other systems. At the end we decided to go with Booksteam. Client management and online booking was the most important feature for us. I wanted my client to be bookable over the internet and get rid of paper management.

Pros

Integration was very easy. It is intuitive to use. After all it was easy, because the support team was and still is awesome!

Cons

What I like least about the software is that it is not completely in German. I would like use everything in German - frontend (prio1) and backend (pro 2). As I already have done for the front end, I am willing to help you with ALL german translation issues. Send me the files, I will translate. 2. I would like to have the possibility to make presents to my clients - f.e. a gift certification for their birthday. Unfortunately, I am not able to do this, because I have to definitely buy a gift certification. 3. I would like a modification of the package logic. It should be possible using a package based on a price xy to redeem all classes based on the same price xy. I have different classes - all for the same price, but with different names. For all this classes, I would my client to be able to use the package they bought. (Note: Like references, where I can apply one reference to more than one class ??) I would like to be able to customize the feedback email, because I love the review feature. But it should also be in German. 4. Calendar: I am able to embed the Booksteam calendar, but it shows the attendants of a class. This might be a data protection issue. At the moment I integrated a google calendar at the customer's webpage. 5. I would love to get a notification, when clients bought a package online. 6. I would like the get a reminder of my client's birthdays. 7. Maybe there will be some more, but for the moment that's all.

Aleeda
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Not as good as acuity

Reviewed on 2018/04/04

Pros

Good range of features and the ability to issue class packages for classes is great. The front end is responsive and simple yet good design.

Cons

Unable to customsise email templates. I switched to booksteam from acuity because I wanted my clients to be able to book recurring appointments but most of my clients have complained that their recurring appointments don't usually work.

Melissa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good value without a lot of frills

Reviewed on 2018/12/18

BookSteam's lack of frills and options is redeemed by its low cost and really stellar customer...

BookSteam's lack of frills and options is redeemed by its low cost and really stellar customer service. Overall, I am pleased with the software.

Pros

Customer support is great! I had a couple of problems integrating BookSteam into my web site, and customer support worked with me until it was fixed.

Cons

This is low-frills booking software. It is easy to set up regularly occurring classes, but anything more complicated requires a workaround. Requests I've sent to customer support include:
1) the ability to set up a class series, where students register and the system enrolls them in every class in the series,
2) a waiting list,
3) the ability to find a class once it has been cancelled from the schedule - Beware! If you cancel a class and have it display as cancelled on your public calendar, it is there forever. There is no way to remove it.
4) having all classes show on the public calendar. Currently only classes that can be booked online can be displayed. If you have a class that you do not want to be booked online, you cannot display it on the calendar. Therefore, I have had to use a Google calendar in addition to the BookSteam calendar, so customers can see the full array of classes offered.

Matthew
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Works perfectly for my needs

Reviewed on 2017/10/07

Saves me time, gives me a wide range of marketing options and helps me manage my clients and records

Saves me time, gives me a wide range of marketing options and helps me manage my clients and records

Pros

There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too.
I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions.
Overall I've been very happy that I went with Booksteam.

Cons

Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem.

Showing 5 reviews of 91 Read all reviews

BookSteam FAQs

Below are some frequently asked questions for BookSteam.

BookSteam offers the following pricing plans:

  • Starting from: US$19,95/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

14 Day Free Trial (no credit card required), after: $19.95 - 1 Staff / 2 Locations or $29.95 - 5 Staff / 5 Locations or $49.95 - 10 Staff / 10 Locations or $79.95 - 35 Staff / 35 Locations Custom plans are available (contact us for a quote).

BookSteam has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

BookSteam supports the following languages:

Chinese, Dutch, English, French, German, Italian, Norwegian, Portuguese, Russian, Spanish

BookSteam supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BookSteam integrates with the following applications:

Google Calendar, Mailchimp, Microsoft Outlook, PayPal, Stripe, Twilio

BookSteam offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for BookSteam.