About Cayzu

Cayzu is a cloud-based customer support help desk software that was built to improve the customer support experience. The platform allows users to manage all support requests from a single cloud based portal, no matter if they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu also handles multiple products, brands and workflows.

Cayzu lets organizations give their customers the freedom to get help any time, anywhere with a branded self-service portal. Empower customers to submit and track tickets anytime or provide automated responses 24/7. Personalize all aspects of the end-user customer portal including a custom logo, colors and even URL.

With Cayzu, users can respond to comments from social media from a single portal. Agents won’t have to juggle between multiple social media profiles, screens and mailboxes to provide support and resolve issues. Cayzu’s knowledge base, ticket creation and auto-suggest technology can integrate into websites in the form of a simple widget.

Cayzu's knowledge base employs tools such as Google Analytics, allowing users to monitor article usage and rankings to see which are the most effective. Reports and dashboards feed support teams with critical information so they can react quickly and efficiently.

Pricing starting from:

US$4,00/month

  • Free Trial
  • Subscription

Key benefits of Cayzu

  • Cayzu provides an easy way to manage all support requests from a single cloud portal, no matter if they are coming in from the phone, email, Facebook, Twitter or even mobile.

  • Automate the help desk and improve efficiency and productivity with workflows and custom rules.

  • Cayzu makes it a breeze to manage the call centre with quick actions, one-click assign, resolve and meaningful organization of support content.

  • Intelligent back-office features provide users with full control over the help desk portal, plus access to real-time reports.

  • Cayzu is completely cloud based and works seamlessly in any browser so users can help customers from anywhere, any time, using remote resources.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    US$4,00/month

    • Free Trial
    • Subscription

    Images

    Identify and resolve the most critical customer issues
    Reply with common snippets and answers, add internal notes and team members to address issues.
    Customize and build functional reports on metrics that matter to your bottom line.
    Integrations with the most popular software and apps and social media platforms.
    Build reports that you care about.
    A complete branded self service portal, with articles, k-base, and more.
    View 7 more
    Cayzu video
    Cayzu video
    Cayzu video
    Cayzu screenshot: Identify and resolve the most critical customer issues Cayzu screenshot: Reply with common snippets and answers, add internal notes and team members to address issues. Cayzu screenshot: Customize and build functional reports on metrics that matter to your bottom line. Cayzu screenshot: Integrations with the most popular software and apps and social media platforms. Cayzu screenshot: Build reports that you care about. Cayzu screenshot: A complete branded self service portal, with articles, k-base, and more.

    Features

    Total features of Cayzu: 81

    • A/B Testing
    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Alerts / Escalation
    • Alerts/Notifications
    • Assignment Management
    • Automated Routing
    • Automatic Lead Distribution
    • Call Center Management
    • Chat/Messaging
    • Client Portal
    • Collaboration Tools
    • Configurable Workflow
    • Customer Complaint Tracking
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Templates
    • Dashboard
    • Document Storage
    • Email Management
    • Email Templates
    • Fixed Asset Management
    • Help Desk Management
    • IT Asset Management
    • IT Asset Tracking
    • Indexing
    • Interaction Tracking
    • Interaction Tracking
    • Issue Auditing
    • Issue Scheduling
    • Knowledge Base Management
    • Lead Distribution
    • Live Chat
    • Macros/Templated Responses
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Language
    • Network Monitoring
    • Performance Metrics
    • Project Management
    • Purchasing & Receiving
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Recurring Issues
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Assignment
    • Role-Based Permissions
    • Rules-Based Workflow
    • Search/Filter
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Single Sign On
    • Social Media Integration
    • Summary Reports
    • Support Ticket Management
    • Surveys & Feedback
    • Tagging
    • Task Management
    • Third Party Integrations
    • Ticket Management
    • Timesheet Management
    • To-Do List
    • URL Customization
    • User Management
    • Visual Analytics
    • Website Integration
    • Widgets
    • Workflow Configuration
    • Workflow Management

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    Reviews

    Overall rating

    5 /5
    (31)
    Value for Money
    4,9/5
    Features
    5/5
    Ease of Use
    4,9/5
    Customer Support
    4,9/5

    Already have Cayzu?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 31
    Robyn M.
    Overall rating
    • Industry: Arts & Crafts
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    This software is fantastic with great user-friendly ease.

    Reviewed on 2017/10/17

    I gained the benefit of being able to keep track of my customers and their orders or order...

    I gained the benefit of being able to keep track of my customers and their orders or order problems. I was able to read and respond to all tickets in a timely manner. I also gained a great insight into my customers' experience with my business, enabling me to improve it. Finally, this software helped me manage my time better and never miss due dates or deadlines.

    Pros

    I love how this software allows me to customize my groups for tickets, as well as brands. I can keep track of my customers and answer their questions without any hiccups. Being able to create knowledge from previous tickets helps me save time so that I don't have to type replies each time. In addition, I like that I can export data from tickets and look over them to help me review my business. The due dates and reminders help me keep track of my business; it does it for me! I have customized my entire dashboard to my liking, which is very helpful. Navigating this software is rather simple and easy.

    Cons

    I feel that this software can be too customizable. It is difficult to undo things and you can easily create too many categories. This can be great, but it can be a con if you tend to be disorganized. Try to keep categories for brands more general.

    Marc S.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    US DataVault loves and appreciates Cayzu!

    Reviewed on 2017/05/26

    US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable...

    US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution!

    We run a 24x7 Tech Support operation for our Clients and with Cayzu our Clients never have a problem reporting their problem or maintaining contact with our Support Team to assure the issue is fixed to their satisfaction.

    As Senior Management it is very convenient to be able to log in anytime and check the flow of support tickets as well as the resolutions presented.

    Additionally, the tools and support we get from Cayzu are great! For example, here are some recent improvements to the Cayzu Help desk service:
    Round Robin (Automatic distribution of tickets)
    SSO added to the agent portal
    Integration into HubSpot CRM
    Push notifications added to the Android App
    Ability to set time zone by agent
    Added support for the Arabic language
    Ability to export products
    Ability to specify the primary group
    New exportable fields on the ticket grid

    It is the Cayzu commitment to innovation and growth that really make them a pleasure to deal with. And, you can GET ANSWERS ANYTIME. The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.

    Client Empowerment? Cayzu makes it easy. Customers can use the service to submit and track tickets anytime and we can provide automated responses when Tech is not immediately available. They Cayzu service is so fast that we have no problem being able to see and respond to a request for help easily within the 15 minute contact window we provide to all Clients.

    With Cayzu we were able to customize all of our pages to CREATE A BEAUTIFUL SUPPORT DESTINATION and rebrand all aspects of our customer support portal to secure our Brand Identity all the way through the Support process. One this we appreciated is that we could even use our logo, colors and URL links.

    One area Cayzu really shines is in Training. A few recent titles are:

    How to impress your customers and provide exceptional support.
    How to tailor to the millennials and let them help themselves.
    Learn the best ways to organize your support emails.
    Join in a Q&A session so your questions are addressed real time.

    In closing, US DataVault feels that Cayzu is one of the best decisions we have made and our Clients universally agree. What more can one ask for?

    Pros

    Speed, reliability, support, flexibility, customization, training and the fact they care enough to be very responsive to their Customers needs while they help that Customer support their own Clients.

    Vadim S.
    Overall rating
    • Industry: Education Management
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Cayzu allows me to save countless hours

    Reviewed on 2016/07/06

    I found out about Cayzu from my colleagues, one of them talked about something that helps to save...

    I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
    I signed up for a free account, and I was setup in minutes. This product has saved me from trying to manage multiple emails from many different customers. Cayzu provides all features that I need for my small company. One portal for Agents and one for Customers and a Mobile App !!!

    Pros

    The most valuable thing for me is there support team. They are always willing to help me out.

    Cons

    I didn't find anything I did not like about it.

    Response from Cayzu

    Thanks for sharing! Glad you like it! www.cayzu.com

    Erin D.
    Overall rating
    • Industry: Information Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Intuitive help desk is a life saver for my growing small business

    Reviewed on 2017/05/26

    helps us narrow down out support into 1 app that handles the differnt methods of contact. If i...

    helps us narrow down out support into 1 app that handles the differnt methods of contact. If i didn't use this i'd have to come up with something that won't integrate all of the things together, like grooveHq, but that wasn't a good fit for us, and the didn't have an app or ways to stream twitter and facebook. for an unlnown reason, when i tap my shift key, the pc is pasting a sentence i copied a few minutes ago, very fast, super fast, so all of my writing here is in lower case becasue the caps lock and the shift keys are auto-pasting that text rapidly. my industry is we sipply customer service call center and help desk solutions to other businesses, but this industry doesn't seem to be listed. customer service should be considered an industry.

    Pros

    The SLA features are a real life saver, and our report metrics are spot on now. Automation means the agent and I always know when something important happens. Our customers love it too--they don't have to feel obligated to maintain a conversation after their problem is resolved. This creates realistic expectations for the customer. If we don't hear back from the customer--Cayzu closes the ticket.

    Before Cayzu, we had to sift through hundreds of tickets sometimes (especially on Monday and after holidays). Not anymore--now we can concentrate on the important tickets in our queues.

    I love tags. It's a simple way to track, manage, report, sort and classify tickets without spending a lot of time for setup or giving techs an Admin login. Agents love that they can tag tickets to develop their own workflow--without being Admin-level users.

    Twitter & Facebook integrations make it seamless--we started to realize that we were missing a lot because we weren't paying attention to it, now we do intuitively and seamlessly.
    The LogMeIn integration is really useful for our agents to provide remote sessions quickly, and it's simple for the customers to start the session on their side.

    Pricing structure is simple and straightforward. I recommend the PLUS Plan.
    --it's only a little bit more but it's still affordable & competitive compared with other help desks.

    Christine G.
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    It was very interesting to view a new Helpdesk software that will support internal and...

    Reviewed on 2017/06/07

    The benefits that you will get is the ease of use for the software. You will also get a central...

    The benefits that you will get is the ease of use for the software. You will also get a central location where you can setup users, provide their permissions, create email addresses and assign users to their respective groups. That is a huge asset because it eliminates the middleman and the use of Active Directory.

    Pros

    What I liked the most about the software is that it is accessible via phone or laptop along with the knowledgebase can be viewed on both as well. That will make for easy access for techs when they need to resolve an issue quickly.

    Each agent has their own dashboard so there is an option for a To Do list that can be edited. The system also has a built in SLA system that allows for easier tracking of your tickets. Another great feature is that when a customer sends an email it creates a ticket and it is reported back to the customer so there is no waiting for a ticket number. IT appears that automation plays a huge part in this with the team collaboration. Support for multiple email addresses is supported as well when creating tickets. The grid can be customized to have several fields for the view setup. It has the ability to locate and arrange tickets according to groups or views and they can be assigned to other techs easily. That may be a good idea for some users dependent upon what department they work in. Columns can also be customized as well. I also think that it is a great idea that there are canned reports that are already included in the software. Data can be exported very easily with the click of a button. Users of the system can also be easily setup and assigned permissions without using Active Directory. The system can also handle the several products an brands at one time. The Admin Hub keeps everything in a central location

    Cons

    What I didn't like about the software that there was no place for inventory to be recorded or accounted for.

    Showing 5 reviews of 31 Read all reviews

    Cayzu FAQs

    Below are some frequently asked questions for Cayzu.

    Cayzu offers the following pricing plans:

    • Starting from: US$4,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    'Per agent' pricing plans: Basic, Team, Pro, Enterprise, Enterprise & Freedom. Cayzu's Freedom Plan is a fixed price per month for up to 70 agents and all features are included (Enterprise Plus level).

    We do not have any information about Cayzu features

    Cayzu has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Cayzu supports the following languages:

    English

    Cayzu supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Cayzu integrates with the following applications:

    Capsule, Dropbox Business, Facebook, FreshBooks, Google Analytics, Harvest, Highrise, HubSpot CRM, JIRA Service Management, Jira, LiveChat, LogMeIn Rescue, Olark, OneLogin, Quickbooks Online, Salesforce Platform, Salesforce Sales Cloud, Slack, SugarCRM, SuiteCRM, SurveyMonkey, Twitter, Zoho CRM

    Cayzu offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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