Cayzu

Cloud Based Ticket Management & Help Desk Software

5 /5 (31 reviews) Write a Review!

Cayzu Overview

What is Cayzu?

Cayzu is a cloud-based customer support help desk software that was built to improve the customer support experience. The platform allows users to manage all support requests from a single cloud based portal, no matter if they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu also handles multiple products, brands and workflows.

Cayzu lets organizations give their customers the freedom to get help any time, anywhere with a branded self-service portal. Empower customers to submit and track tickets anytime or provide automated responses 24/7. Personalize all aspects of the end-user customer portal including a custom logo, colors and even URL.

With Cayzu, users can respond to comments from social media from a single portal. Agents won’t have to juggle between multiple social media profiles, screens and mailboxes to provide support and resolve issues. Cayzu’s knowledge base, ticket creation and auto-suggest technology can integrate into websites in the form of a simple widget.

Cayzu's knowledge base employs tools such as Google Analytics, allowing users to monitor article usage and rankings to see which are the most effective. Reports and dashboards feed support teams with critical information so they can react quickly and efficiently.

Cayzu Overview

Pricing

Starting from
US$4,00/month

Pricing options

Free Trial
Subscription
Value for money

'Per agent' pricing plans: Basic, Team, Pro, Enterprise, Enterprise & Freedom.

Cayzu's Freedom Plan is a fixed price per month for up to 70 agents and all features are included (Enterprise Plus level).


Cayzu Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Identify and resolve the most critical customer issues
Reply with common snippets and answers, add internal notes and team members to address issues.
Customize and build functional reports on metrics that matter to your bottom line.
Integrations with the most popular software and apps and social media platforms.
Build reports that you care about.
A complete branded self service portal, with articles, k-base, and more.
Cayzu video Cayzu video Cayzu video Cayzu screenshot: Identify and resolve the most critical customer issues Cayzu screenshot: Reply with common snippets and answers, add internal notes and team members to address issues. Cayzu screenshot: Customize and build functional reports on metrics that matter to your bottom line. Cayzu screenshot: Integrations with the most popular software and apps and social media platforms. Cayzu screenshot: Build reports that you care about. Cayzu screenshot: A complete branded self service portal, with articles, k-base, and more.

Cayzu Reviews

Cayzu Reviews

Overall rating
5
/
5
Excellent
30

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
5
Ease of Use
4,9
Customer Support
4,9
100% recommended this app
Robyn M.

This software is fantastic with great user-friendly ease.

I gained the benefit of being able to keep track of my customers and their orders or order problems. I was able to read and respond to all tickets in a timely manner. I also gained a great insight into my customers' experience with my business, enabling me to improve it. Finally, this software helped me manage my time better and never miss due dates or deadlines.


Marc S.

US DataVault loves and appreciates Cayzu!

US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution!

We run a 24x7 Tech Support operation for our Clients and with Cayzu our Clients never have a problem reporting their problem or maintaining contact with our Support Team to assure the issue is fixed to their satisfaction.

As Senior Management it is very convenient to be able to log in anytime and check the flow of support tickets as well as the resolutions presented.

Additionally, the tools and support we get from Cayzu are great! For example, here are some recent improvements to the Cayzu Help desk service:
Round Robin (Automatic distribution of tickets)
SSO added to the agent portal
Integration into HubSpot CRM
Push notifications added to the Android App
Ability to set time zone by agent
Added support for the Arabic language
Ability to export products
Ability to specify the primary group
New exportable fields on the ticket grid

It is the Cayzu commitment to innovation and growth that really make them a pleasure to deal with. And, you can GET ANSWERS ANYTIME. The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.

Client Empowerment? Cayzu makes it easy. Customers can use the service to submit and track tickets anytime and we can provide automated responses when Tech is not immediately available. They Cayzu service is so fast that we have no problem being able to see and respond to a request for help easily within the 15 minute contact window we provide to all Clients.

With Cayzu we were able to customize all of our pages to CREATE A BEAUTIFUL SUPPORT DESTINATION and rebrand all aspects of our customer support portal to secure our Brand Identity all the way through the Support process. One this we appreciated is that we could even use our logo, colors and URL links.

One area Cayzu really shines is in Training. A few recent titles are:

How to impress your customers and provide exceptional support.
How to tailor to the millennials and let them help themselves.
Learn the best ways to organize your support emails.
Join in a Q&A session so your questions are addressed real time.

In closing, US DataVault feels that Cayzu is one of the best decisions we have made and our Clients universally agree. What more can one ask for?


Vadim S.

Cayzu allows me to save countless hours

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
I signed up for a free account, and I was setup in minutes. This product has saved me from trying to manage multiple emails from many different customers. Cayzu provides all features that I need for my small company. One portal for Agents and one for Customers and a Mobile App !!!


Erin D.

Intuitive help desk is a life saver for my growing small business

helps us narrow down out support into 1 app that handles the differnt methods of contact. If i didn't use this i'd have to come up with something that won't integrate all of the things together, like grooveHq, but that wasn't a good fit for us, and the didn't have an app or ways to stream twitter and facebook. for an unlnown reason, when i tap my shift key, the pc is pasting a sentence i copied a few minutes ago, very fast, super fast, so all of my writing here is in lower case becasue the caps lock and the shift keys are auto-pasting that text rapidly. my industry is we sipply customer service call center and help desk solutions to other businesses, but this industry doesn't seem to be listed. customer service should be considered an industry.


Christine G.

It was very interesting to view a new Helpdesk software that will support internal and...

The benefits that you will get is the ease of use for the software. You will also get a central location where you can setup users, provide their permissions, create email addresses and assign users to their respective groups. That is a huge asset because it eliminates the middleman and the use of Active Directory.


Robyn M.
Industry: Arts & Crafts
Company size: Self Employed

This software is fantastic with great user-friendly ease.

Used Daily for 1-5 months
Reviewed on 2017/10/17
Review Source: Capterra

I gained the benefit of being able to keep track of my customers and their orders or order problems. I was able to read and respond to all tickets in a timely manner. I also gained a great insight into my customers' experience with my business, enabling me to improve it. Finally, this software helped me manage my time better and never miss due dates or deadlines.

Pros

I love how this software allows me to customize my groups for tickets, as well as brands. I can keep track of my customers and answer their questions without any hiccups. Being able to create knowledge from previous tickets helps me save time so that I don't have to type replies each time. In addition, I like that I can export data from tickets and look over them to help me review my business. The due dates and reminders help me keep track of my business; it does it for me! I have customized my entire dashboard to my liking, which is very helpful. Navigating this software is rather simple and easy.

Cons

I feel that this software can be too customizable. It is difficult to undo things and you can easily create too many categories. This can be great, but it can be a con if you tend to be disorganized. Try to keep categories for brands more general.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Marc S.
Industry: Computer Software
Company size: 2-10 Employees

US DataVault loves and appreciates Cayzu!

Used Other for 2+ years
Reviewed on 2017/05/26
Review Source: SoftwareAdvice

US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution!

We run a 24x7 Tech Support operation for our Clients and with Cayzu our Clients never have a problem reporting their problem or maintaining contact with our Support Team to assure the issue is fixed to their satisfaction.

As Senior Management it is very convenient to be able to log in anytime and check the flow of support tickets as well as the resolutions presented.

Additionally, the tools and support we get from Cayzu are great! For example, here are some recent improvements to the Cayzu Help desk service:
Round Robin (Automatic distribution of tickets)
SSO added to the agent portal
Integration into HubSpot CRM
Push notifications added to the Android App
Ability to set time zone by agent
Added support for the Arabic language
Ability to export products
Ability to specify the primary group
New exportable fields on the ticket grid

It is the Cayzu commitment to innovation and growth that really make them a pleasure to deal with. And, you can GET ANSWERS ANYTIME. The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.

Client Empowerment? Cayzu makes it easy. Customers can use the service to submit and track tickets anytime and we can provide automated responses when Tech is not immediately available. They Cayzu service is so fast that we have no problem being able to see and respond to a request for help easily within the 15 minute contact window we provide to all Clients.

With Cayzu we were able to customize all of our pages to CREATE A BEAUTIFUL SUPPORT DESTINATION and rebrand all aspects of our customer support portal to secure our Brand Identity all the way through the Support process. One this we appreciated is that we could even use our logo, colors and URL links.

One area Cayzu really shines is in Training. A few recent titles are:

How to impress your customers and provide exceptional support.
How to tailor to the millennials and let them help themselves.
Learn the best ways to organize your support emails.
Join in a Q&A session so your questions are addressed real time.

In closing, US DataVault feels that Cayzu is one of the best decisions we have made and our Clients universally agree. What more can one ask for?

Pros

Speed, reliability, support, flexibility, customization, training and the fact they care enough to be very responsive to their Customers needs while they help that Customer support their own Clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Vadim S.
Industry: Education Management
Company size: 2-10 Employees

Cayzu allows me to save countless hours

Used Daily for 1-5 months
Reviewed on 2016/07/06
Review Source: Capterra

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
I signed up for a free account, and I was setup in minutes. This product has saved me from trying to manage multiple emails from many different customers. Cayzu provides all features that I need for my small company. One portal for Agents and one for Customers and a Mobile App !!!

Pros

The most valuable thing for me is there support team. They are always willing to help me out.

Cons

I didn't find anything I did not like about it.

Response from Cayzu

Thanks for sharing! Glad you like it! www.cayzu.com

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Erin D.
Industry: Information Services
Company size: 2-10 Employees

Intuitive help desk is a life saver for my growing small business

Used Daily for 1-5 months
Reviewed on 2017/05/26
Review Source: Capterra

helps us narrow down out support into 1 app that handles the differnt methods of contact. If i didn't use this i'd have to come up with something that won't integrate all of the things together, like grooveHq, but that wasn't a good fit for us, and the didn't have an app or ways to stream twitter and facebook. for an unlnown reason, when i tap my shift key, the pc is pasting a sentence i copied a few minutes ago, very fast, super fast, so all of my writing here is in lower case becasue the caps lock and the shift keys are auto-pasting that text rapidly. my industry is we sipply customer service call center and help desk solutions to other businesses, but this industry doesn't seem to be listed. customer service should be considered an industry.

Pros

The SLA features are a real life saver, and our report metrics are spot on now. Automation means the agent and I always know when something important happens. Our customers love it too--they don't have to feel obligated to maintain a conversation after their problem is resolved. This creates realistic expectations for the customer. If we don't hear back from the customer--Cayzu closes the ticket.

Before Cayzu, we had to sift through hundreds of tickets sometimes (especially on Monday and after holidays). Not anymore--now we can concentrate on the important tickets in our queues.

I love tags. It's a simple way to track, manage, report, sort and classify tickets without spending a lot of time for setup or giving techs an Admin login. Agents love that they can tag tickets to develop their own workflow--without being Admin-level users.

Twitter & Facebook integrations make it seamless--we started to realize that we were missing a lot because we weren't paying attention to it, now we do intuitively and seamlessly.
The LogMeIn integration is really useful for our agents to provide remote sessions quickly, and it's simple for the customers to start the session on their side.

Pricing structure is simple and straightforward. I recommend the PLUS Plan.
--it's only a little bit more but it's still affordable & competitive compared with other help desks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Christine G.

It was very interesting to view a new Helpdesk software that will support internal and external.

Used Daily for 1-5 months
Reviewed on 2017/06/07
Review Source: Capterra

The benefits that you will get is the ease of use for the software. You will also get a central location where you can setup users, provide their permissions, create email addresses and assign users to their respective groups. That is a huge asset because it eliminates the middleman and the use of Active Directory.

Pros

What I liked the most about the software is that it is accessible via phone or laptop along with the knowledgebase can be viewed on both as well. That will make for easy access for techs when they need to resolve an issue quickly.

Each agent has their own dashboard so there is an option for a To Do list that can be edited. The system also has a built in SLA system that allows for easier tracking of your tickets. Another great feature is that when a customer sends an email it creates a ticket and it is reported back to the customer so there is no waiting for a ticket number. IT appears that automation plays a huge part in this with the team collaboration. Support for multiple email addresses is supported as well when creating tickets. The grid can be customized to have several fields for the view setup. It has the ability to locate and arrange tickets according to groups or views and they can be assigned to other techs easily. That may be a good idea for some users dependent upon what department they work in. Columns can also be customized as well. I also think that it is a great idea that there are canned reports that are already included in the software. Data can be exported very easily with the click of a button. Users of the system can also be easily setup and assigned permissions without using Active Directory. The system can also handle the several products an brands at one time. The Admin Hub keeps everything in a central location

Cons

What I didn't like about the software that there was no place for inventory to be recorded or accounted for.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 31 user ratings
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Cayzu Pricing

Cayzu Pricing

Starting from
US$4,00/month
Free Trial
Subscription
Value for money

'Per agent' pricing plans: Basic, Team, Pro, Enterprise, Enterprise & Freedom.

Cayzu's Freedom Plan is a fixed price per month for up to 70 agents and all features are included (Enterprise Plus level).

'Per agent' pricing plans: Basic, Team, Pro, Enterprise, Enterprise & Freedom.

Cayzu's Freedom Plan is a fixed price per month for up to 70 agents and all features are included (Enterprise Plus level).

Value for Money
4,9/5
Based on 31 user ratings
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Cayzu Features

Cayzu Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
5/5
Based on 31 user ratings
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Categories

Additional information for Cayzu

Additional information for Cayzu

Key features of Cayzu

  • Advanced filters
  • App integrations
  • Asset management
  • Auto reply
  • Automated rules
  • Automated rules and workflows
  • Branded self-service portal & knowledge base
  • Custom domain
  • Custom roles/permissions
  • Customer feedback
  • Email forwarding
  • Global support (multiple products, languages, timezones)
  • Help desk API
  • Help desk integration
  • Internal notes
  • Knowledge base
  • Large attachments
  • Manage topics, news & articles
  • Multt-channel support
  • Reporting & analytics
  • Solve tickets across teams
  • Ticketing system
  • Time tracking

Benefits

  • Cayzu provides an easy way to manage all support requests from a single cloud portal, no matter if they are coming in from the phone, email, Facebook, Twitter or even mobile.

  • Automate the help desk and improve efficiency and productivity with workflows and custom rules.

  • Cayzu makes it a breeze to manage the call centre with quick actions, one-click assign, resolve and meaningful organization of support content.

  • Intelligent back-office features provide users with full control over the help desk portal, plus access to real-time reports.

  • Cayzu is completely cloud based and works seamlessly in any browser so users can help customers from anywhere, any time, using remote resources.

  • Cayzu FAQs

    Cayzu FAQs

    Below are some frequently asked questions for Cayzu.

    Q. What type of pricing plans does Cayzu offer?

    Cayzu offers the following pricing plans:

    Starting from: US$4,00/month

    Pricing model: Subscription

    Free Trial: Available

    'Per agent' pricing plans: Basic, Team, Pro, Enterprise, Enterprise & Freedom. Cayzu's Freedom Plan is a fixed price per month for up to 70 agents and all features are included (Enterprise Plus level).

    Q. What are the main features of Cayzu?

    Cayzu offers the following features:

    • Advanced filters
    • App integrations
    • Asset management
    • Auto reply
    • Automated rules
    • Automated rules and workflows
    • Branded self-service portal & knowledge base
    • Custom domain
    • Custom roles/permissions
    • Customer feedback
    • Email forwarding
    • Global support (multiple products, languages, timezones)
    • Help desk API
    • Help desk integration
    • Internal notes
    • Knowledge base
    • Large attachments
    • Manage topics, news & articles
    • Multt-channel support
    • Reporting & analytics
    • Solve tickets across teams
    • Ticketing system
    • Time tracking

    Q. Who are the typical users of Cayzu?

    Cayzu has the following typical customers:

    Small Business, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Cayzu support?

    Cayzu supports the following languages:

    English

    Q. What type of pricing plans does Cayzu offer?

    Cayzu has the following pricing plans:

    Subscription

    Q. Does Cayzu support mobile devices?

    Cayzu supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Cayzu integrate with?

    Cayzu integrates with the following applications:

    FreshBooks, Help Desk Migration, Jira, LiveChat, Slack, SugarCRM, SurveyMonkey, Twitter, Zoho CRM, tawk.to

    Q. What level of support does Cayzu offer?

    Cayzu offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials