About Xola

Xola is entirely web-based. Access your business management tools from any device, anywhere in the world. There is no software to download or update, and all your data is backed by the power of the cloud.

We offer a variety of flexible pricing options that make sense for tour operators of any size.

Key benefits of Xola

Xola's reservation system is simple, powerful, and flexible. Every aspect of Xola has been elegantly designed with usability in mind. As a result:

1) More people who visit your website will end up booking your tours.
2) You can get your staff comfortable with the software in minutes.
3) We can get you setup and implemented in under 24 hours.

Additionally, Xola is built on a modern technology stack. This means that our software is lightning fast. Most importantly, it also means we are fast. We are building rapidly, and we are always looking ahead.

Devices

Business size

S M L

Markets

Canada, United Kingdom, United States

Supported Languages

English, French, Japanese, Spanish

Images

Analytics and Reporting
Booking Management
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Xola video Xola screenshot: Analytics and Reporting Xola screenshot: Booking Management

Features

Total features of Xola: 67

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Management
  • Ad hoc Reporting
  • Affiliate Management
  • Alerts/Notifications
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Central Reservation System
  • Channel Management
  • Communication Management
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Data Import/Export
  • Database Conversion
  • Discount Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing
  • Employee Database
  • Employee Management
  • Event Management
  • GDS/OTA Integration
  • Gift Card Management
  • Group Reservations
  • Inventory Management
  • Multi-Currency
  • Online Booking
  • PCI Compliance
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Allocation & Planning
  • Resource Management
  • Room Booking
  • Shopping Cart
  • Support Ticket Management
  • Third Party Booking
  • Third Party Integrations
  • Vendor Management
  • Waiver Management
  • Website Integration
  • Website Management
  • eCommerce Management

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FareHarbor

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TrekkSoft

4,4
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Reviews

Overall rating

4,7 /5
(537)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,8/5

Already have Xola?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 537
Jose S.
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Smooth operator, but there's definitely room for improvement and new features

Reviewed on 2019/01/11

Overall the experience has been transformative. However, we're coming from basically no booking...

Overall the experience has been transformative. However, we're coming from basically no booking software at all - before XOLA we had just implemented an extremely rudimentary home-grown solution in an effort to organize our burgeoning business and a significant shift in our business model that was producing a much higher level of traffic (and revenue.) As a result, we've been able to capitalize on these new channels and really bring our business to another level. There's hiccups, as with anything, but we've seen the software maturing and changing to accommodate and scale up, and we're very happy with the results. I recommend this software for any small to medium-sized business that is looking for a solid, smooth booking experience. As the software improves, I believe there's a very good chance that it will become a best-of-breed app and is absolutely worthy of consideration.

Pros

Without a doubt this is a smooth app that knows what silk feels like. The UI has gone through some great improvements that have improved the silkiness to a degree even silkworms would be jealous of, but it's clear that they're taking the time to listen to their users in the development process and that's important. Performance is more than just good, it's Tony-the-tiger great. Smooth and well executed interface. It's missing features - some of them might be important to you, it's hard to say - but the devs do a great job of listening to feature requests and we've seen real, significant improvements all around. That's the sign of a maturing application.

Is it best-of-breed? Hard to say, and I'm sure there's arguments for and against, but I'll give them this: their support is out-freaking-standing. That alone is worth a few awkwardly implemented features or some gaps in how things are executed. If there's a problem, you connect to a staff that takes their support work seriously. I'm surprised they don't hop in a plane and come to your computer and help you out - they legitimately take every step just shy of that in an effort to find a solution. It's impressive and it outshines any downsides you might find in the app itself. Is there always a solution? No, that's unrealistic. But they often find a workaround and if they can't they'll make sure the devs know there's a gap that's been discovered and that needs to be looked at. Great, great support team.

Cons

There's feature gaps. Depending on any number of factors the software just doesn't quite fit - but it's close. Usually close enough - there's often a workaround that is... well, good enough. And you hope the devs close up the gap or shore it up and it won't get any worse. For the most part that happens, but when there's a 'feature release' you hold your breath and a lot of times you're left thinking to yourself "what? there's so much better things to have spent man-hours on than that..." To be fair, I've often found the implemented features to be useful once I've worked with them but there's still features - things I would consider fundamentally necessary - that haven't been implemented. It's a fail, but a relatively minor one. At least, for us - ymmv.

Response from Xola

Thank you so much for your feedback! We are always happy to see our customers enjoying our software, and be willing to give this kind of feedback as well. It is customers like you that help us grow and become better for our customers. We value your words and want to know how you feel about Xola. I want to reach out and get more information on the gaps you see with the software and what we can do to fix them. Again we really appreciate the time you took to give us this feedback and I look forward to connecting with you soon. - Jessica

Chavonda G.
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

xola

Reviewed on 2019/10/03

My experience with xola has been great and I also like the fact that they are continuing to grow...

My experience with xola has been great and I also like the fact that they are continuing to grow and develop new things to change or add to make the software even better keeping up with time and market industry staying on top of things in developing new and more ways to use the software.

Pros

I love this software I use it every day for my Escape Room. It does everything I need all in one place to me it is exactly what I need for my booking software for escaperooms

Cons

nothing least about it but one thing is the ability to stop negative reviews from being posted that's the only thing everything else I love it.

Response from Xola

Hi Chavonda,

Thanks for taking the time to leave us a review. I'm glad you find Xola to meet your needs in an Escape Room Booking Software. We're glad to partner with businesses like yours!

Cheers,
Sophie

Caitlin M.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Excellent interface and usability but rigid in its features and customization

Reviewed on 2018/05/03

Easy to train staff, nice mobile features.

Easy to train staff, nice mobile features.

Pros

Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff

Cons

- Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Response from Xola

Hi Caitlin!
Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica

Paul W.
Overall rating
  • Industry: Entertainment
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Absolutely the most feature packed booking software with amazing customer service!

Reviewed on 2020/03/17

I've been with XOLA from our start. It's been one of the key factors in our success, because I...

I've been with XOLA from our start. It's been one of the key factors in our success, because I have been able to adapt what XOLA provides to what we need. The absolutely greatest benefit to our business is the lighting fast customer service via a very easy to use chat window right on the lower right corner of the interface. I get answers for my customers in seconds and solutions to whatever problem we have in a minute. I haven't found any other booking software out there that can match it.

Pros

XOLA has incredible flexibility when compare to other escape room booking software I've compared it to in the 2+ years I've used it. I have comparison shopped all the other booking software out there and haven't found anything that compares to what you can do with XOLA. From the visual presentation to the customer, to creating coupons and discounts, to arranging pricing and schedules for rooms. Nothing comes close. XOLA is PACKED with integrations with other software and gives you access to data from your bookings that I haven't found anywhere else.

Cons

I will admit I'm not a fan of the 6% booking fee passed on to my customers. Our bookings actually increased when we implemented it, and it does give me access to all of XOLA's features. Yes, Americans are conditioned to tacked on taxes, fees and other charges for online transactions, but that doesn't mean I have to like passing on cost to my customers.

Response from Xola

Paul-

Thank you so much for the glowing review. We're glad the upgrade to Flex has been fruitful and that you are continually satisfied with our product and service.
Best,
Sophie

Charles C.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Support that's always there

Reviewed on 2019/11/26

I would have to saw that I have been with xola since 2016 and watched them grow. I left once to...

I would have to saw that I have been with xola since 2016 and watched them grow. I left once to fareharbor but quickly came back. The main reason for coming back was the follow up email to the booking. Fareharbor did have a couple edges on xola as far as blocking out tour and making them available. The biggest thing I could see xola doing to benefit it's customers and gather more customers quickly is to save them money. How do you do that? Easy, develop an kick ass waiver system. That would save us personally $2500 a year plus. The second would be to make it more robust. Smartwaiver is an outdated unreliable software that we are forced to use. Anyone who took a little time would out them out of business. There reporting and accessibility is extremely difficult and unable to retrieve information in any sort of fashion. (Give me a call on this) because if you all don't, I will build a kick ass waiver system.

Pros

First thing I like is the willingness to listen to the customers for new changes and ideas. That makes both of us better. The support is always there to help.

Cons

Unable to quickly block of certain tours at specific times.

Response from Xola

Hi Charles,

Thank you so much for taking the time to review Xola. We do have an in-house beta waiver solution and I'll be sure to have a team member reach out to get your feedback and input there!

Cheers,
Sophie

Showing 5 reviews of 537 Read all reviews

Xola FAQs

Below are some frequently asked questions for Xola.

Xola offers the following pricing plans:

  • Starting from:
  • Pricing model: Free, Subscription
  • Free Trial: Available

Xola offers its software on either a subscription plan (starting at $199/month), or a transactional plan (a 6% fee collected from you or passed to your customers).

We do not have any information about Xola features

Xola has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Xola supports the following languages:

English, French, Japanese, Spanish

Xola supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Xola integrates with the following applications:

Authorize.Net, Constant Contact, Facebook, Gmail, Google Ads, Google Analytics, Google Calendar, HubSpot CRM, Mailchimp, Slack, Stripe, WordPress, Xero, Zapier

Xola offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Xola.