About Xola
XOLA is a booking, marketing, and distribution platform that powers tour operators, activity providers, and other businesses of all sizes offering lifestyle experiences.
The intuitive online booking and checkout system maximizes conversions, while the Xolabot optimizes customer journeys, recaptures bookings, and enables dynamic growth. Xola's Command Center allows businesses to efficiently manage bookings, waitlists, and availability, while crafting stunning listings for high conversions. The platform also includes robust reporting capabilities, transforming data into insights for data-driven decision making.
Key benefits of Xola
Xola's reservation system is simple, powerful, and flexible. Every aspect of Xola has been elegantly designed with usability in mind. As a result:
1) More people who visit your website will end up booking your tours.
2) You can get your staff comfortable with the software in minutes.
3) We can get you setup and implemented in under 24 hours.
Additionally, Xola is built on a modern technology stack. This means that our software is lightning fast. Most importantly, it also means we are fast. We are building rapidly, and we are always looking ahead.
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Reviews
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best live support I've ever seen. Great product. Easy to use.
Reviewed on 2018/03/27
Great 24/7 customer support for me. Easy interface for my guests. Makes setting up new products and...
Great 24/7 customer support for me. Easy interface for my guests. Makes setting up new products and automating my web bookings very simple.
Pros
The Xola sales system works fantastically well. Yes, it does take a little bit of time to familiarize yourself with all of the bells and whistles, but thankfully they have 24/7 live support that is actually there and are fantastic. Not only can they explain to my dumb ass what actions I need to accomplish in order to toggle product listings and calendar settings, they will do it for me when I am confused or lazy. I love XOLA.
Cons
Xola is made primarily for Tour Operator style businesses offering experiences and doesn't offer quite as much dynamic customizability for selling merch to the people buying tickets from you.
Yes, your customers can "Add-on" an item like a T-shirt to their ticket purchase before checkout, but the Xola software doesn't give you the chance to (a) provide a product image for "Add-on" items and (b) retrieve preferential information - like Shirt Size and Color - for "Add-on" items.
If your goal is to sell extra promotional merch to your clients, Xola may not be right for you. But if your goal is to make the online reservation process a breeze for your clients so that they can easily self-serve their own booking needs, Xola is HANDS DOWN the best and most intuitive I have seen.
Response from Xola
Thanks for taking the time to leave us feedback, Alexander. So happy to hear you love Xola. We definitely strive to meet the needs of businesses taking bookings and have the Add-on option is there to help with incrementally increasing revenue and selling a small selection of merchandise. Thanks again for the glowing review and don't hesitate to reach out if we can ever be of assistance!
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just Use It.
Reviewed on 2019/12/13
Pros
The best software on the market for tour bookings and management. I’ve researched over 20 other competitors- don’t waste your time if you’re shopping around- get Xola.
Cons
It doesnt have some of the nuances we would like to see, and they changed their booking layout in a way that I think is not an improvement. However, I think they will continue to make improvements
Response from Xola
Hi Lance,
Thanks so much for your kind review. We're glad to have your continued support and will continue to make improvements!
Cheers,
Sophie
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Excellent interface and usability but rigid in its features and customization
Reviewed on 2018/05/03
Easy to train staff, nice mobile features.
Easy to train staff, nice mobile features.
Pros
Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff
Cons
- Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.
Response from Xola
Hi Caitlin!
Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This made my life so much easier
Reviewed on 2019/12/11
Speed of money flow and updated accounting is a breeze. The ability to adjust hops with minimal...
Speed of money flow and updated accounting is a breeze. The ability to adjust hops with minimal key strokes and everything automatically adjusts to our website is a life saver. And overall, the customer service is top notch.
Pros
The customization to suit the variety of needs for our little company. Once everything is plugged it only minimal administration is needed to keep everything flowing.
Cons
The inability to not be able to make a tour private and only accessible via a password for guests.
Response from Xola
Jesse, we are so glad Xola has been useful for your business. Thank you for the feedback on private tours. We're always seeking to improve our product and service so your feedback is super useful!
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied
Reviewed on 2019/12/06
Pros
It is easy to use, easy to teach to staff, and I enjoy most features.
Cons
I haven't found anything I don't like thus far.
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BookeoReasons for Switching to Xola
I liked the rep that I spoke with, and found the Software to be user friendlyResponse from Xola
Hi Randi-
So glad you find Xola easy to use. Thanks for taking the time to write a review!
Best,
Sophie
Xola FAQs
Below are some frequently asked questions for Xola.Q. What type of pricing plans does Xola offer?
Xola offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of Xola?
Xola has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Xola support?
Xola supports the following languages:
English, French, Japanese, Spanish
Q. Does Xola support mobile devices?
Xola supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Xola integrate with?
Xola integrates with the following applications:
Constant Contact, Gmail, Google Ads, Google Analytics 360, Google Calendar, HubSpot CRM, Mailchimp, Meta for Business, Slack, Smartwaiver, Sojern Traveler Platform, Stripe, WordPress, Xero, Zapier, authorize.net
Q. What level of support does Xola offer?
Xola offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Xola.
Online Booking Systems
