One screen view of all field operations in real-time. Modules include SmartManage for real-time visibilty and hard data into field service operations. SmartMobility to syn field and dispatch information to track inventory and job related information from any device and at any time, online or offline. SmartRouting to create schedules and arrival times based on previous time factors and a unique algorithm. SmartCapacity to accurately to job duration times based on historical data. SmartCollaboration for team communication over text and online, offering multi-party chats, one-to-one instant messaging and file sharing. SmartCommunication for proving customer service and satisfaction with notifications, reminders, and post-appointment surveys. SmartLocation for safety and accountability of activities and updates on route changes and equipment sharing.
I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows
GPS routing. Be able to locate my employees to assist with time management, real time traffic helps to avoid traffic congestion
I have yet found a app for this that is user friendly for managing your employees. The user side app works ok
the tool covers most requirements for the service activity from Call handling to dispatching and service inventory management.
It also interfaced with the Service contract module
The tool needs specific resource for installation and configuration
ETAdirect’s SmartRouting assigns employees based on the business rules you define, such as emplyee skill set, proximity, and training.
SmartRouting uses employee-specific historical travel times and job duration to calculate arrival times and produce schedules with added accuracy. It calculates millions of possible combinations of employees, jobs and routes based on a patented algorithm enabling to route 10,000 appointments in just 4 minutes.
SmartCapacity lets you allocate and re-allocate staff and resources to meet changing conditions. The patented pattern-recognition technology measures the time that individual employees actually take to perform specific tasks and runs this information through its predictive analytics engine to project workforce availability.
Below are some frequently asked questions for Oracle Field Service Cloud.
Oracle Field Service Cloud offers the following pricing plans:
Free Trial: Not Available
Oracle Field Service Cloud offers the following features:
Oracle Field Service Cloud has the following typical customers:
Mid Size Business, Small Business
Oracle Field Service Cloud supports the following languages:
We do not have any information about what Oracle Field Service Cloud pricing plans
We do not have any information about what devices Oracle Field Service Cloud supports
Oracle Field Service Cloud integrates with the following applications:
Coresystems, Kapture CRM, Productioneer
Oracle Field Service Cloud offers the following support options:
Knowledge Base, Video Tutorials