Oracle Field Service Cloud

Oracle Field Service Cloud

Field Service Management Software Solutions

5/5 (3 reviews)

Oracle Field Service Cloud Overview

One screen view of all field operations in real-time. Modules include SmartManage for real-time visibilty and hard data into field service operations. SmartMobility to syn field and dispatch information to track inventory and job related information from any device and at any time, online or offline. SmartRouting to create schedules and arrival times based on previous time factors and a unique algorithm. SmartCapacity to accurately to job duration times based on historical data. SmartCollaboration for team communication over text and online, offering multi-party chats, one-to-one instant messaging and file sharing. SmartCommunication for proving customer service and satisfaction with notifications, reminders, and post-appointment surveys. SmartLocation for safety and accountability of activities and updates on route changes and equipment sharing.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Oracle Field Service Cloud Reviews

Overall rating
5/5
100% positive reviews
3
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Shane H.

Timesaver

Used Daily for 2+ years
Reviewed on 2019/02/27
Review Source: Capterra

I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows

Pros

GPS routing. Be able to locate my employees to assist with time management, real time traffic helps to avoid traffic congestion

Cons

I have yet found a app for this that is user friendly for managing your employees. The user side app works ok

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Patrick R.

Oracle Field service

Used Other for 2+ years
Reviewed on 2018/09/28
Review Source: Capterra

Pros

the tool covers most requirements for the service activity from Call handling to dispatching and service inventory management.
It also interfaced with the Service contract module

Cons

The tool needs specific resource for installation and configuration

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Amar M.

Rating only

Reviewed on 2018/10/21
Review Source

Oracle Field Service Cloud Features

  • Inventory Tracking

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Oracle Field Service Cloud

Key features of Oracle Field Service Cloud

  • Access from any device
  • Analytics based on 15 key metrics
  • Barcode scanning for inventory management
  • Customer confirm, cancel or reschedule options
  • Customer reminders for scheduled appointments
  • Drag and drop endangered appointments
  • ETAdirect’s patented, predictive statistical engine
  • ETAworkforce Call Cente
  • Gantt chart, map or grid of workflow progress
  • Offline access to data
  • Post-appointment survey
  • Reports in 5 different formats
  • Route 10,000 appointments in 4 minutes
  • Routing based on historical travel times and job durations
  • Salesforce integration
  • Signature capture and and job photo documentimg
  • Skill and proximity based job assignment
  • SmartCapacity’s workforce projections
  • SmartCollaboration for team file and info sharing
  • SmartLocation for geo-location data of team members

Benefits

ETAdirect’s SmartRouting assigns employees based on the business rules you define, such as emplyee skill set, proximity, and training.

SmartRouting uses employee-specific historical travel times and job duration to calculate arrival times and produce schedules with added accuracy. It calculates millions of possible combinations of employees, jobs and routes based on a patented algorithm enabling to route 10,000 appointments in just 4 minutes.

SmartCapacity lets you allocate and re-allocate staff and resources to meet changing conditions. The patented pattern-recognition technology measures the time that individual employees actually take to perform specific tasks and runs this information through its predictive analytics engine to project workforce availability.

Oracle Field Service Cloud FAQs

Below are some frequently asked questions for Oracle Field Service Cloud.

Q. What type of pricing plans does Oracle Field Service Cloud offer?

Oracle Field Service Cloud offers the following pricing plans:

Free Trial: Not Available

Q. What are the main features of Oracle Field Service Cloud?

Oracle Field Service Cloud offers the following features:

  • Access from any device
  • Analytics based on 15 key metrics
  • Barcode scanning for inventory management
  • Customer confirm, cancel or reschedule options
  • Customer reminders for scheduled appointments
  • Drag and drop endangered appointments
  • ETAdirect’s patented, predictive statistical engine
  • ETAworkforce Call Cente
  • Gantt chart, map or grid of workflow progress
  • Offline access to data
  • Post-appointment survey
  • Reports in 5 different formats
  • Route 10,000 appointments in 4 minutes
  • Routing based on historical travel times and job durations
  • Salesforce integration
  • Signature capture and and job photo documentimg
  • Skill and proximity based job assignment
  • SmartCapacity’s workforce projections
  • SmartCollaboration for team file and info sharing
  • SmartLocation for geo-location data of team members

Q. Who are the typical users of Oracle Field Service Cloud?

Oracle Field Service Cloud has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Oracle Field Service Cloud support?

Oracle Field Service Cloud supports the following languages:

English

Q. What type of pricing plans does Oracle Field Service Cloud offer?

We do not have any information about what Oracle Field Service Cloud pricing plans

Q. Does Oracle Field Service Cloud support mobile devices?

We do not have any information about what devices Oracle Field Service Cloud supports

Q. What other apps does Oracle Field Service Cloud integrate with?

Oracle Field Service Cloud integrates with the following applications:

Coresystems, Productioneer

Q. What level of support does Oracle Field Service Cloud offer?

Oracle Field Service Cloud offers the following support options:

Knowledge Base, Video Tutorials