LogicMonitor

LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

4.7/5 (67 reviews)

LogicMonitor Overview

LogicMonitor leverages built-in intelligence to automate the setup and maintenance of IT monitoring. Our SaaS-based platform deploys rapidly and evolves with organizations over time to handle the adoption of new technologies. Our library of 1000+ LogicModules, preconfigured monitoring templates, know which metrics matter and what to alert on.

The platform is scalable, capable of providing granular performance data for environments with 25-25,000 devices, whether infrastructure is on-premise or spread across private and public clouds or multiple customer locations. LogicMonitor delivers a unified monitoring solution, combining in-depth performance metrics, rich dashboards, preconfigured alerts, and custom reports.

These features combine to generate actionable insights that help guide business strategy and deliver outcomes. On top of that, LogicMonitor’s support team is unmatched in their technical expertise and willingness to tailor solutions to individual organizations. We are the only monitoring platform positioned to outpace the rate of technological change facing the modern business.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

LogicMonitor Reviews

Overall rating
4.7/5
94% positive reviews
53
Excellent
10
Very good
4
Average
0
Poor
0
Terrible

This software flagged up issues before they became issues allowing us to drastically reduce downtime

Used Daily for 2+ years
Reviewed on 2019/01/14
Review Source: Capterra

LogicMonitor has drastically increased the response time that we have when troubleshooting server related issues and provides huge oversight on all critical systems, often allowing us to fix problems because they affect the production environment.
Whilst lacking when compared to the full version, the app does allow monitoring whilst on the go which can be useful when travelling home and a server develops a fault.

Pros

The dashboard can be heavily customised to allow for total flexibility on what we want to focus on.
Alerts can be individually customised to allow for any level of contact ranging from email, to text, to phone calls at any time. On several occasions I have been woken up in the middle of the night in time to fix a major issue before it caused any downtime for the users.
LogicMonitor can be installed on a host of different devices outside of servers (which is where we primarily use it). We have it installed on the server room temperature monitor providing early warning if the Air-Con goes down. We have it on the UPS where it tracks the remaining charge time to let us know how long we can maintain power in the event of a black out. We have it on the remote desktop server to show how many concurrent logons we have in order to track the performance to user ratio.
In all of these events the tracking is extremely accurate and provides an extremely concise dashboard that allows us to monitor all of the most critical systems from one location.
The alert system has on many occasions allowed us to fix issues before the user has become aware of them.

Cons

The mobile app requires significant work as it provides significantly lesser functionality than the full desktop version. The dashboard and alerts on it in particular need to be updated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sean F.

When Cloud Monitoring Makes Sense

Reviewed on 2016/02/15
Review Source

At this time I am on v.71 with Collectors at version 20. I began using LogicMonitor around 2 years ago. It was one of the best "outsourcing" decisions we have made. Now have nearly 550 nodes in our environment and a countless number of stock and custom datasources we are alerting on utilizing a range of collection types including SNMP, WMI, Groovy, and Powershell.

We previously used OpManager and had considered SolarWinds (I used it in a previous enterprise and was very happy with it). In the end, there were a couple factors that lead us to LM and kept us there. First, we are a very lean shop, and the manpower cost of standing up a new monitoring platform along with maintaining yet another machine, while minimal, was going to take time and that was a consideration. Second, we had a lot of stuff we wanted to monitor on each server and a bunch of product owners we wanted to have the ability to monitor thier products, the way they measured that didn't work against us. Finally, we wanted a way to monitor both internally and externally since we ourselves are a SAAS provider. LM satisfied all three.

When we first came on board, they were reasonably new, and the turnaround time on custom datasources was minimal. I guess they are a victim of their own success, my one and only criticism is that now the turnaround on datasources is measured in months not hours. Otherwise, they are hitting on all cylinders. Their java collector is lightweight and can handle a good deal of throughput, I myself have between 100-150 nodes on my larger collectors with 1-minute collection on most datapoints. They have been in a positive development cycle over the past 18 months as they rolled out a new UI for not only for their App but their support site as well. I like how they did some hand holding for us "old timers" who had grown used to the utilitarian and direct legacy UI. They let us run that if we chose to, but introduced new dashboard and service elements in the new UI only, giving us more carrot than stick to make the leap. They are continuously improving their interface, especially their dashboards, giving us the ability to embed third party graphs (in our case some New Relic APM elements) into their layout. I am hoping they will allow us to soon provide a way to embed our LM dashboards into other iframes or share out directly. As a whole, the product is barely recognizable as it was when we came on board, yet every bit as functional with certain elements such as bulk alert tuning and multi-instance management providing even more.

They have released a native iPhone application, it is good for alerting, however they have a good way to go to make it more usable overall. If they do to it what they have done to the web portal, it will be amazing. As it stands, our entire department has the application loaded and peek at it throughout our off hours, acknowledging alerts that we may not have seen yet because of the way our escalation rules have been written. It gives us some advance notice to spot a trend from other departments before it lands on our laps. The escalation rules and who they go to are fully tweakable as well as how users get alerted (email, sms, phone call). We have even begun alerting automation scripts to fire off on certain alert types. They have listened to their customers and continue to act on our needs. When renewals come up, there is no debate that we will keep them. They have become an embedded resource and so long as they keep performing at this level they will remain there.

Pros

Their drive to improve the product! It's hands down the nicest evolution of a product over a short span I have seen. Their product is continually getting enhanced, new datasources are being added to the library, new features into their mobile app and new content in their training sessions. I spoke to many of their pro's in the review, but their continuous improvement cycle is truly impressive.

I also want to give a special shout-out to the help-desk for helping me out of many datasource woes.

Cons

It may not be a major part of their value proposition to new customers, but datasource creation was part of the pitch for us old timers. In the beginning I loved how quickly their folks could crank out an oddball datasource for me. Now don't get me wrong, their help-desk definitely hits the mark for fixing some of my minor mistakes in datasource creation, but when I need something deep I got to wait months. In case LM is looking at this, I'm specifically awaiting a google analytic integration which I saw advertised on your site but didn't exist (to your credit, thanks for taking it down after we found that out.)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Robert B.

LogicMonitor is a great choice!

Reviewed on 2016/02/03
Review Source

When we approached our monitoring project, we evaluated a number of different solutions. We'd been using Solarwinds for several years and we simply felt that it wasn't the right product for us. That isn't to say that Solarwinds isn't a good product! We used it significantly over the years but we needed something that fit us as an overwhelmed and understaffed IT Team better. We are a small company of about 250 employees and 5 offices across the US and many remote employees around the world. When we came upon LogicMonitor, it was clear that this was a different product and company. They were incredibly helpful during our evaluation and even allowed us to extend our trial period for longer than I am comfortable specifying (more embarrassing to me that our eval took so long). There are many factors that led us to choose LogicMonitor, but some of the biggest are: - Ease of Use: "Out of the box", they recognize and monitor so much of what we use, including the smaller vendors. If they don't recognize something, it is a fairly simple process to request that they add it to their software. Needless to say, this saves us a ton of time! In addition to recognizing the devices, they automatically add a set of monitors that they feel are the most important, but also give you the ability to easily disable what you aren't interested in or add additional monitors if they don't support something you wish to monitor. - SaaS: We knew we wanted something that could provide both internal and external monitoring, AND be available for our technicians, wherever they were. The lone drawback to their model is the number of internal servers required to monitor everything we wish to. For our main office, we needed to deploy a second server to complement the first because we were monitoring so much stuff. A very small price to pay for the ease of use and administration for the platform. - Price: Unlike many other vendors, LogicMonitor doesn't charge you per monitor, they only charge for the device. For example, in other products, a 48-port switch could use up 100+ monitoring licenses to monitor all ports and all of the critical switch functions. Logicmonitor only charges you 1 license to monitor the switch and you can have (I believe) an unlimited number of monitored items within that switch. For a smaller company like ours, cost is definitely a large factor and LogicMonitor was definitely a leader in this category. There are a lot of other factors that I could go into, but I'd rather not write a novel. Suffice to say that if you are in the market for a new monitoring solution, I HIGHLY recommend that you look into LogicMonitor. I'm confident that you will come away impressed and they will immediately become one of your top choices to implement!

Pros

Many of them mentioned above.

Cons

Not many, but the response time for requesting new device/vendor recognition could improve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Ian L.

Fantastic Monitoring Tool

Used Daily for 1+ year
Reviewed on 2018/12/04
Review Source: Capterra

We've been a customer for over a year and have had nothing but a positive experience. We run lean and needed something that wouldn't require a lot of our time and energy to keep running. It also made sense to get something that was cloud based so that if we have our own infrastructure problems it won't necessarily knock out the monitoring that's alerting us on those issues. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.

Pros

It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. There's a low barrier to entry to start gaining actionable insights into your environment and minimal tweaking is needed. The alerting customization is excellent and it's easy to make sure the correct person or team has access to the alerts they need with easy escalation to a text or phone call if a critical alert isn't acknowledged.

Cons

It monitors all sorts of metrics for different services, but sometimes it's difficult to determine what a metric is actually telling us.
The mobile app is just ok. It is good for quickly acknowledging alerts, but not much else. We have different teams that only need access to certain devices, but the app shows everything. Push notifications would be nice too!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Smart, Clean and simple to get up and running

Used Daily for 6-12 months
Reviewed on 2018/11/27
Review Source: Capterra

We needed a focal point for monitoring as we were relying on vendor specific tools which were deployed at individual customer sites, this meant we didn't have an individual dashboard to track alerts.

With LogicMontior we have solved the vendor specific issue and now have a single pane of glass which can be accessed via web browser and easily presented. It's also given us the possibility to develop monitoring services for different vendors.

Pros

Ultimately LogicMonitor allows you to get running straight away with the inbuilt datasources, but once you get familiar with the product you learn the platform has so much to offer. The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

It's not only the product which is great but the whole LogicMonitor team from technical to the customer success team who deliver an efficient and personal experience and you feel that your not just a number to them.

The inbuilt features are great and get your running straight away, but to unlock the full capabilities you will need to get a handle on the different scripting/powershell requirements for different vendors.

Cons

Although the inbuilt features are great, to unlock the full scale of the platform you do need to know scripting for different vendors - it would be handy to have some whitepapers/kb's to assist with the scripting aspects.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

LogicMonitor Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

A 14-day free trial is available.

Contact LogicMonitor directly for pricing information.

LogicMonitor Features

  • API
  • Automatic Notifications
  • Monitoring
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Projections
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for LogicMonitor

Key features of LogicMonitor

  • Alert Routing & Escalation
  • Bank-Grade Security
  • Easy, Fast Implementation In Under 15 Minutes
  • Historical Trending Data Stored for 1 Year
  • No-Cost Maintenance & Ongoing Updates
  • Offsite, Automatic Data Backup & Disaster Recovery
  • Performance Monitoring of Anything on Your Stack
  • Powerful dashboards display key metrics – all on one screen
  • Remote Sessions
  • Support Via Phone, Email & Chat And Company-Wide Training
  • Syslog, Event and Batch Job Monitoring
  • Unlimited Free Email & SMS Alerts
  • Unlimited Users & Collectors

Benefits

• LogicMonitor’s SaaS-based platform ensures scalability and ease-of-deployment across increasingly complex and geographically distributed infrastructures without additional hardware.
• Flexible architecture works with on-premise, hybrid, and cloud environments, meaning deployment models can be driven by business goals and not IT limitations.
• Automated monitoring templates give you the metrics you need with minimal configuration, freeing up team members for more strategic activities.
• LogicMonitor’s comprehensive platform with built-in alerting, reporting, and dashboards consolidates the need for multiple tools, allowing teams to do more with fewer resources.
• Monitor your entire infrastructure, including servers, storage and virtualization, networking, and cloud resources, to ensure application performance and availability.

GetApp Analysis

LogicMonitor is a cloud-based monitoring solution that enables companies to easily and cost-effectively monitor the performance health of their entire IT infrastructure (e.g. public, private and hybrid cloud or on-site stacks), allowing them to perform mitigating actions before issues turn into full-blown operational catastrophes.

LogicMonitor is for IT professionals specializing in the Network Management, Data Center Networking, Virtualization, Storage, MSP (Managed Service Provider) and CSP (Cloud Services Provider) spaces.

LogicMonitor’s Monitoring Platform components include:

  • ActiveDiscovery(TM) automated detection, configuration and management of monitoring of hundreds of devices, applications and databases, based on built-in best practices which can save hundreds of engineering hours
  • ActiveIntelligence(TM) with preconfigured and fully customizable alerts, reporting and dashboards
  • Engineer-grade live support via phone, email or chat

Aside from a snapshot of the overall performance of your infrastructure, the LogicMonitor dashboard serves as a gateway to in-depth reporting, alerts customization and other services.

What is LogicMonitor?

From fixing network performance issues to looking through logs for relevant security threats, IT professionals have a plate full of job functions to carry out every single day. And if your network is comprised of devices reaching up to the thousands, a 24/7 monitoring solution is a must-have in your IT toolbox.

To get started with LogicMonitor, you will need to install a lightweight data collector (a small Java app) on one Windows or Linux host inside your firewall, specify the devices you want monitored by entering the hostname or IP address, and ActiveDiscovery takes care of the rest. Using templates that work right out of the box, you are then given instant access to monitoring data via a single portal – no matter where you are, using any browser.

Full support from LogicMonitor's team of data center monitoring experts is included in the monthly subscription package.

LogicMonitor Main Features

24/7 Alerting on Multiple Platforms

Whenever an issue is detected, alerts are sent via email, phone call (text to speech), text message, webhooks or via the web. Alerts can also be routed to different groups based on established escalation rules for device type, severity of issue and time of day.

LogicMonitor follows an alert severity hierarchy that determines whether or not an issue is worth waking users up at 2 a.m., like when a disk is already 95% full. Otherwise, warning emails should suffice. Alert thresholds are pre-configured based on industry best practices, but they can also be adjusted to suit your individual tastes and needs.

When a threshold is reached, an alert is sent out with tips on how to resolve the issue.

Agentless Monitoring

Traditional agent-based monitoring solutions require agent installation for each device being monitored in a network. This means that every time the monitoring solution is updated, each agent should be updated as well. Imagine that for a network of devices totaling, say, 10,000.

That’s not even mentioning the sometimes overly complex bureaucratic procedures to be hurdled for environments such as the government or very large corporations where each software installation must undergo an approval process. LogicMonitor requires a single data collector on one Windows or Linux host within your firewall.

A single collector is needed to monitor all of your applications and infrastructure.

ActiveDiscovery

ActiveDiscovery is a LogicMonitor functionality that automatically monitors newly added devices, allowing you peace of mind in the knowledge that they will be monitored right away, eliminating manual configuration and the possibility of human error.

Once a device is identified, it is monitored for interfaces, physical disks, volumes, temperature sensors, virtual IPs, VPN links, applications and more.

To monitor a device, enter the host name or IP address, and LogicMonitor's ActiveDiscovery automatically identifies and configures the objects to monitor.

Data Security

LogicMonitor may be a hosted service, but no firewall modification is needed for your entire infrastructure to be monitored.

Instead, a single and lightweight data collector is installed on a host within your firewall, and the connection between the collector and LogicMonitor is encrypted and outgoing only, via port 443. All data you choose to send to LogicMonitor, such as IP addresses, are stored encrypted in LogicMonitor databases.

An outgoing-only encrypted connection is established between your network and LogicMonitor to determine the data to be monitored. Reports can then be viewed anywhere and on any device.

Data Storage

One important ingredient of effective trend estimation and efficient IT budget forecasting is relevant long-term data.

LogicMonitor stores data for up to one year, allowing you to see historical trends, detect usage patterns and estimate requirements for future growth.

Long-term LogicMonitor data helps with forecasting and trend analysis.

LogicMonitor Integrations

LogicMonitor integrates with technologies like ServiceNow, NetApp, PagerDuty, ConnectWise, OneLogin, Puppet Labs, Atlassian HipChat, Rightscale, Twilio and more. Check out the full listing of business apps that integrate with LogicMonitor.

LogicMonitor’s native API client can also be used to integrate with your company’s web and mobile applications, even desktop system management tools. Aside from automatically adding and removing hosts to be monitored as your infrastructure scales up or down, it can be used to download historical graphs and data without needing to access the web interface.

LogicMonitor Pricing

LogicMonitor follows a monthly subscription plan. Visit the website for more pricing information.

LogicMonitor Bottom Line

  • Network monitoring tool that keeps a close eye on the overall performance health of your entire IT infrastructure
  • Uses a single collector, as opposed to traditional agent-based monitoring systems where agents are required on every device being monitored
  • The data collector makes outgoing-only encrypted connections to the LogicMonitor servers on port 443
  • Depending on the severity of the issue, alerts are sent 24/7 via your platform of choice: email, SMS, phone call, webhooks, or the web
  • Support and training system that requires no additional costs no matter how many times you call in for help

LogicMonitor FAQs

Below are some frequently asked questions for LogicMonitor.

Q. What type of pricing plans does LogicMonitor offer?

LogicMonitor offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

A 14-day free trial is available.

Contact LogicMonitor directly for pricing information.

Q. What are the main features of LogicMonitor?

LogicMonitor offers the following features:

  • Alert Routing & Escalation
  • Bank-Grade Security
  • Easy, Fast Implementation In Under 15 Minutes
  • Historical Trending Data Stored for 1 Year
  • No-Cost Maintenance & Ongoing Updates
  • Offsite, Automatic Data Backup & Disaster Recovery
  • Performance Monitoring of Anything on Your Stack
  • Powerful dashboards display key metrics – all on one screen
  • Remote Sessions
  • Support Via Phone, Email & Chat And Company-Wide Training
  • Syslog, Event and Batch Job Monitoring
  • Unlimited Free Email & SMS Alerts
  • Unlimited Users & Collectors

Q. Who are the typical users of LogicMonitor?

LogicMonitor has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does LogicMonitor support?

LogicMonitor supports the following languages:

English

Q. What type of pricing plans does LogicMonitor offer?

LogicMonitor has the following pricing plans:

Subscription

Q. Does LogicMonitor support mobile devices?

LogicMonitor supports the following devices:

Android, iPhone

Q. What other apps does LogicMonitor integrate with?

LogicMonitor integrates with the following applications:

Autotask, Bitium, ConnectWise Manage, ConnectWise UK, HipChat, Opsgenie, PROMYS CRM Help Desk PSA, PagerDuty, Stride, VictorOps

Q. What level of support does LogicMonitor offer?

LogicMonitor offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials